Find your next tech and IT Job or contract Application Administrator (ERP, CRM, HRIS software...) in Cambridge

Reporting directly to the business information system manager, the application administrator (ERP, CRM, HRIS...) is the person responsible for ensuring operational monitoring activities related to an application, or even a set of applications. This mainly refers to the management of processes and data. They ensure the collection, processing, storage, and availability of cohort data for the data management unit and research teams. To properly fulfill their mission, the application administrator must carry out various activities within the organization. This is why they are also expected to possess numerous skills. It is their responsibility to listen to, collect, and synthesize needs, developments, and improvement requests.

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Permanent

Job Vacancy
CRM Technical Analyst

Cambridge University Press & Assessment
Published on
£49k-65,500
CB2 8BS, Cambridge, England, United Kingdom

Job Title: CRM Technical Analyst Salary: £49,000 - £65,500 Location: Cambridge, (At least 1-2 days per week in the office) Contract: Permanent Hybrid, Full-time (35 hours per week) We're looking for a CRM Technical Analyst to join our Customer Solutions team and help shape the future of our CRM capabilities. This is a strategic, hands-on role where you'll work closely with stakeholders across sales, marketing, and technology to deliver scalable, user-focused solutions using platforms like Salesforce Sales Cloud and HubSpot. You'll lead requirements discovery, support product roadmap development, and translate business needs into actionable technical outcomes. If you're passionate about driving CRM innovation, collaborating across teams, and delivering meaningful customer engagement experiences, we'd love to hear from you. This is a great opportunity to make a real impact in a fast-moving, agile environment. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role The purpose of this role is to drive the strategic and operational delivery of CRM capabilities across Customer Solutions, acting as a bridge between business needs and technical execution. You'll play a hands-on role in shaping CRM product roadmaps, leading requirements discovery, and enabling scalable, user-focused solutions that support sales, marketing, and customer engagement strategies. This role is critical in ensuring our CRM platforms deliver measurable value, supporting seamless customer journeys and enabling data-driven decision-making. By embedding best practices in analysis, product ownership, and agile delivery, you'll help evolve our CRM ecosystem to be robust, integrated, and future ready. As a core member of our CRM team, you will: Lead requirements discovery and refinement across business and technology teams, translating needs into actionable Jira stories, process mapping and technical documentation. Shape and support CRM product roadmaps, aligning with strategic goals and stakeholder priorities. Facilitate workshops and cross-functional collaboration to ensure clarity, alignment, and momentum across delivery streams. Champion the adoption of CRM tools and services, promoting best practices and continuous improvement. Maintain deep expertise in Salesforce Sales Cloud and related Sales and Marketing platforms, applying certifications and experience to guide solution design. Drive process modelling and analysis to inform decision-making and optimise CRM feature adoption. Collaborate with internal stakeholders, external partners, and development teams to ensure smooth delivery and maximum value from CRM investments. Stay engaged with CRM and marketing technology trends, identifying opportunities for innovation and efficiency.

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Frequently asked questions about working as a Application Administrator (ERP, CRM, HRIS software...)

What is the role of a Application Administrator (ERP, CRM, HRIS software...)

The application administrator handles operational monitoring activities related to a set of applications or conversely to a specific application.

How much does a Application Administrator (ERP, CRM, HRIS software...) charge

The salary of an application administrator ranges from £2000 to £4000 gross per month. This is why a beginner should expect an average salary of £24,000 to £30,000 per year. For a senior profile, it's not uncommon to see a salary around £50,000 gross per year. The daily rate of an application administrator is £550.

What is the definition of a Application Administrator (ERP, CRM, HRIS software...)

The application administrator has an important role, as they are in charge of implementing application solutions and obviously monitoring them. They operate in an information system that can be complex for their company or for an external client. Their primary mission relies on conceptualizing a need that is expressed by users. But before moving towards solutions, a preliminary feasibility study is absolutely essential. Following this, they initiate the project with absolutely perfect project management. Moreover, their job requires working with several other functions to ensure efficient coordination.

What type of mission can a Application Administrator (ERP, CRM, HRIS software...) handle

• The application administrator studies the project precisely and provides an evaluation while respecting the specifications. They take into account the many specificities and focus solely on the most suitable solution. This requires extensive expertise and project management by evaluating all necessary capabilities. Moreover, it will be essential to break down the project into different necessary steps before its deployment, such as configuration, testing, and integration. • The application administrator is also responsible for establishing various workload plans in relation to deadlines, necessary resources, and obviously taking into account the budgetary aspect. • Their role is also essential in leading the project group by fully supervising it and ensuring its monitoring. • Furthermore, the application administrator precisely organizes the deployment with all stakeholders involved. • When technical support needs to be provided to users, it is once again the application administrator who will be on the front line. As you can see, the missions are numerous and varied but they share the common point of having systematic rigor.

What are the main skills of a Application Administrator (ERP, CRM, HRIS software...)

• It is imperative that the application administrator be comfortable with team management. • Strong interpersonal skills are therefore required, as well as highly developed listening skills to anticipate client needs and be proactive in making proposals. • It is also important to know that the role requires very specific skills in information system architecture, as well as in IT security and obviously in project management. • Knowledge of how one's company operates remains imperative, as does having knowledge of markets and available products.

What is the ideal profile for a Application Administrator (ERP, CRM, HRIS software...)

• The application administrator must have a complete profile both technically and relationally. • Comply with security and usage charter regarding the information system. • Demonstrate responsiveness, rigor and have excellent organizational skills. • The application administrator must also handle software, hardware and technical architecture. • Their expertise is also recognized in alert and escalation procedures. • Analytical and synthesis skills remain essential to successfully carry out the project. • Listening ability and excellent interpersonal skills are inseparable criteria of the profession, while having pedagogical qualities. • One must also know how to handle technical mastery and let creativity speak.
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Cambridge, England, United Kingdom
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£150 £1300 and more

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£20k £250k

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