Find your next tech and IT Job or contract Application Administrator (ERP, CRM, HRIS software...) in Wales
Reporting directly to the business information system manager, the application administrator (ERP, CRM, HRIS...) is the person responsible for ensuring operational monitoring activities related to an application, or even a set of applications. This mainly refers to the management of processes and data. They ensure the collection, processing, storage, and availability of cohort data for the data management unit and research teams. To properly fulfill their mission, the application administrator must carry out various activities within the organization. This is why they are also expected to possess numerous skills. It is their responsibility to listen to, collect, and synthesize needs, developments, and improvement requests.
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Job Vacancy
Customer Service Team Lead - Tech Industry
Rise Technical Recruitment Ltd
Published on
£35k-40k
CF5 1HU, Cardiff, United Kingdom
Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar from a software or tech background / worked previously for a tech company. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will be given flexibility and autonomy. The Role: Analyse, improve, and manage customer support procedures to align with business objectives Handle support tickets directly while guiding the team in resolving customer issues Lead the support team by example, promoting efficiency and effective problem-solving Collaborate with other departments to develop solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role - tech / software background Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Frequently asked questions about working as a Application Administrator (ERP, CRM, HRIS software...)
What is the role of a Application Administrator (ERP, CRM, HRIS software...)
The application administrator handles operational monitoring activities related to a set of applications or conversely to a specific application.
How much does a Application Administrator (ERP, CRM, HRIS software...) charge
The salary of an application administrator ranges from £2000 to £4000 gross per month. This is why a beginner should expect an average salary of £24,000 to £30,000 per year. For a senior profile, it's not uncommon to see a salary around £50,000 gross per year. The daily rate of an application administrator is £550.
What is the definition of a Application Administrator (ERP, CRM, HRIS software...)
The application administrator has an important role, as they are in charge of implementing application solutions and obviously monitoring them. They operate in an information system that can be complex for their company or for an external client. Their primary mission relies on conceptualizing a need that is expressed by users. But before moving towards solutions, a preliminary feasibility study is absolutely essential.
Following this, they initiate the project with absolutely perfect project management. Moreover, their job requires working with several other functions to ensure efficient coordination.
What type of mission can a Application Administrator (ERP, CRM, HRIS software...) handle
• The application administrator studies the project precisely and provides an evaluation while respecting the specifications. They take into account the many specificities and focus solely on the most suitable solution. This requires extensive expertise and project management by evaluating all necessary capabilities. Moreover, it will be essential to break down the project into different necessary steps before its deployment, such as configuration, testing, and integration.
• The application administrator is also responsible for establishing various workload plans in relation to deadlines, necessary resources, and obviously taking into account the budgetary aspect.
• Their role is also essential in leading the project group by fully supervising it and ensuring its monitoring.
• Furthermore, the application administrator precisely organizes the deployment with all stakeholders involved.
• When technical support needs to be provided to users, it is once again the application administrator who will be on the front line.
As you can see, the missions are numerous and varied but they share the common point of having systematic rigor.
What are the main skills of a Application Administrator (ERP, CRM, HRIS software...)
• It is imperative that the application administrator be comfortable with team management.
• Strong interpersonal skills are therefore required, as well as highly developed listening skills to anticipate client needs and be proactive in making proposals.
• It is also important to know that the role requires very specific skills in information system architecture, as well as in IT security and obviously in project management.
• Knowledge of how one's company operates remains imperative, as does having knowledge of markets and available products.
What is the ideal profile for a Application Administrator (ERP, CRM, HRIS software...)
• The application administrator must have a complete profile both technically and relationally.
• Comply with security and usage charter regarding the information system.
• Demonstrate responsiveness, rigor and have excellent organizational skills.
• The application administrator must also handle software, hardware and technical architecture.
• Their expertise is also recognized in alert and escalation procedures.
• Analytical and synthesis skills remain essential to successfully carry out the project.
• Listening ability and excellent interpersonal skills are inseparable criteria of the profession, while having pedagogical qualities.
• One must also know how to handle technical mastery and let creativity speak.
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