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Job Title: IT Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards Deliver permanent remediation through configuration change, scripting, automation, upgrades and vendor engagement, following Netteam change and security controls Maintain accurate IT Glue documentation and create technical knowledge, RCA and Known Error content to support effective shift-left Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review / RCA activity Identify recurring demand, technical debt, security weaknesses and resilience risks, and propose improvements that reduce repeat incidents Work with AI & Automation to automate repeatable technical fixes and manual activity where appropriate Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvement Provide out-of-hours support to our clients on a rota basis, including critical technical escalation and clear handover Maintain Information Security, ISMS, data protection and change-control requirements and escalate material technical or security risk About you: Experience: Ability to work independently, take technical ownership and drive complex issues through to resolution IT related degree or relevant industry qualifications are highly desirable Demonstrable experience in senior second Line, third Line, infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error / knowledge creation and remediation validation Experience supporting Major Incidents and vendor or third-party technical escalations Detailed experience of Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP Detailed experience with Microsoft 365, Azure and related technologiesExchange Online Microsoft Entra ID / Azure Active Directory and hybrid identity Conditional Access / MFA Microsoft Intune / Mobile Device Management Microsoft Defender, Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration / recovery processes Strong networking knowledge including TCP/IP, DNS, DHCP, firewalls, routing/switching and monitoring Knowledge of S2S/P2S VPN, VLAN, LACP, NAT/PAT/ACLs, SSL Certificates, WatchGuard, Voice/3CX and email security is desirable Current and valid UK driving licence is desirable; PowerShell or equivalent scripting capability would be advantageous Experience of working within an MSP and/or Hospitality environment is advantageous but not essential Personal Attributes: Friendly, professional and credible with technical and non-technical clients Technically curious and proactive, with a strong drive to research unfamiliar technologies and improve solutions Strong written and verbal communication skills with the ability to explain complex technical issues clearly Recognizes the importance of frequent and clear communication during incidents, escalations and dependency-driven work Analytical and evidence-led, focused on identifying underlying causes rather than repeatedly treating symptoms Actively shares knowledge and supports First and Second Line development without creating technical silos Disciplined, with the ability to prioritise and execute technical tasks effectively under pressure Accountable and outcome-focused, taking ownership through to validated resolution Note: This description is not intended to establish a total definition of the job but an outline of the duties. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, Windows Server Infrastructure Engineer, Server Support Technician, ICT Systems Engineer, 3rd Line Support, Field Support Technician, Technical Support Engineer, 3 Line Support Engineer may also be considered for this role.

DV Infrastructure/Software Engineer Office days - minimum 3 Location - London, Manchester, Ipswich, and Cheltenham. Security - DV Rate £600 - £750 Inside IR35 We have lots of roles available at different seniority levels. Accountabilities will vary depending on role, but will follow these principles: * Own and deliver engineering platform capabilities that enable teams to build, test, secure, and deploy services in a highly-automated, CI/CD-driven environment. * Design, implement, and evolve CI/CD pipelines, ensuring consistent, reliable, and repeatable delivery processes across multiple teams and services. * Embed Infrastructure-as-Code (IaC) practices, driving standardisation, scalability, and elimination of manual provisioning and configuration drift. * Integrate security controls into engineering workflows, ensuring services are secure by design and comply with the highest standards, from initial build through to production. * Support and enable engineering teams, providing guidance, tooling, and best practices to improve delivery velocity, quality, and resilience. * Continuously optimise automation, identifying opportunities to remove repetitive manual tasks, reduce cycle times and improve developer experience. * Collaborate across development, security, and operations spheres, breaking down silos and promoting end-to-end ownership of services. * Maintain and improve engineering tooling and platforms, including source-code control systems, build systems, artifact repositories and deployment frameworks. * Drive adoption of modern engineering practices, including continuous integration, continuous delivery, automated testing, and observability. * Monitor and improve platform performance and reliability, using metrics such as deployment frequency, lead-time, failure rates, and recovery times. * Contribute to technical standards and governance, ensuring consistency, security, and best-practice across engineering teams. * Support incident response and problem resolution, ensuring rapid recovery and continuous improvement through feedback loops and retrospective sessions. * Document and share knowledge, building reusable patterns, templates and guidance in order to scale up engineering capability. Technical: * Single- or multi-tier software application development (Java, Python, JavaScript, C++, C#, etc) * Database technologies & ORM (Elastic, MySQL/MariaDB, SQL*Server, etc) * Spec-driven software development & MCP use (Kiro, Claude, etc) * Source-code control (Git & Git-based technologies e.g. GitOps) * CI/CD platforms (GitLab, Jenkins) * Configuration management & IaC frameworks (Terraform, Ansible, Chef, Puppet) * Containerisation & container platforms (Kubernetes, Helm-based management & deployment) * Cloud-native platforms (AWS, Azure, GCP, VCF) * Artifact & package management (Nexus/Artifactory/Harbor) * Observability (Prometheus, Grafana, ELK stack, Fleet, Defend) * Identity & access management (IAM, OAuth/OIDC e.g. Keycloak, Secrets Mgmt e.g. Vault) * Automated testing frameworks * Release & deployment automation (ArgoCD, Flux) * Data-streaming & integration platforms (Kafka, NiFi) * Load-balancing and proxies (Nginx, HAProxy, ALB) * Encryption & certificate lifecycle management (TLS/SSL, PKI, etc) * OS configuration & management (Linux, Microsoft Windows) * System administration/diagnosis/troubleshooting * Networking (DNS, NAT, IP-addressing, TCP/UDP, routing, switching, firewalls, VPNs, etc) please share your latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Junior Automation Engineer (PLC / HMI / SCADA) £40,000 - £48,000 + Structured Training + Hybrid Working + Technical Progression + Varied Automation Projects Thornbury, Bristol Are you a Junior Controls Engineer, Automation Engineer or Software Project Engineer looking to accelerate your development on real industrial automation projects, with structured mentoring and a clear route to owning full project lifecycle delivery? On offer is a long-term opportunity to join a well-established nationwide engineering services provider where you'll be developed by an experienced Software Project Manager, building your capability from supporting quotations and specifications through to commissioning and handover. The business is known for delivering turnkey engineering and automation solutions across sectors such as food & beverage, pharmaceutical, personal care and chemical manufacturing, with a practical, safety-led culture and close collaboration across multidisciplinary teams. Due to continued growth and project demand, they are now looking to add to their specialist software function. In this role you'll help translate user requirements into functional design specifications, configure control system architectures, and develop/modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens). You'll also support commissioning, fault-finding and safe site delivery across UK customer sites, with hybrid working once fully inducted. This role would suit a junior-to-mid level automation engineer who can contribute from day one with PLC/HMI/SCADA exposure and wants structured development, increasing technical responsibility and a genuine route into project management. The Role: *Support delivery of industrial automation projects from quotation/specification through to commissioning *Develop and modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens) *Produce project documentation including FDS and RAMS *Assist with control architecture, networks and on-site fault-finding/commissioning across UK sites *Hybrid working available once fully inducted (office, home and site-based) The Person: *Experience with PLC and either HMI and/or SCADA (the more exposure the better) *Allen-Bradley and/or Siemens controls experience *Full UK driving licence and willingness to travel to customer sites Reference Number: BBBH277230F Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

This role requires you to be eligible to hold UK Security Clearance and be willing to undergo the clearance process. This position will be site-based five days a week at a location to be confirmed. Candidates should be prepared to travel and stay away from home where required. Travel and accommodation expenses will be covered. Possible locations include: Glasgow Edinburgh Cardiff Liverpool Belfast Leeds Newcastle At CGI, you'll play a key role in designing and delivering secure, high-performance infrastructure that supports some of the UK's most mission-critical systems. As a Field Infrastructure Engineer, you'll help build resilient cloud and on-premise environments that enable innovation, operational excellence and secure service delivery. Working alongside clients, partners and highly skilled technical teams, you'll take ownership of complex infrastructure challenges, deliver innovative solutions and continue to develop your career within a collaborative and supportive environment. CGI is a true IT Systems Integrator. We design, build and operate bespoke, technically complex, mission-critical systems that help keep the UK safe and secure. We combine proven and emerging technologies, agile delivery and deep technical expertise across multiple industries to deliver outstanding outcomes for our clients. We work collaboratively with global technology partners, innovative SMEs and academia to deliver the right solution for every challenge. CGI was recognised in the Sunday Times Best Places to Work 2025 and named a UK Best Employer by the Financial Times. Alongside a competitive salary, we offer an excellent pension, private healthcare and our unique share scheme (3.5% + 3.5% matching), making you a CGI Partner, not just an employee. We're committed to building a diverse and inclusive community where everyone has the opportunity to thrive. Join us and you'll become part of a friendly, supportive network of experts who will help you develop your skills and take your career wherever you want it to go.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Junior Automation Engineer (PLC / HMI / SCADA) £40,000 - £48,000 + Structured Training + Hybrid Working + Technical Progression + Varied Automation Projects Staines-Upon-Thames Are you a Junior Controls Engineer, Automation Engineer or Software Project Engineer looking to accelerate your development on real industrial automation projects, with structured mentoring and a clear route to owning full project lifecycle delivery? On offer is a long-term opportunity to join a well-established nationwide engineering services provider where you'll be developed by an experienced Software Project Manager, building your capability from supporting quotations and specifications through to commissioning and handover. The business is known for delivering turnkey engineering and automation solutions across sectors such as food & beverage, pharmaceutical, personal care and chemical manufacturing, with a practical, safety-led culture and close collaboration across multidisciplinary teams. Due to continued growth and project demand, they are now looking to add to their specialist software function. In this role you'll help translate user requirements into functional design specifications, configure control system architectures, and develop/modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens). You'll also support commissioning, fault-finding and safe site delivery across UK customer sites, with hybrid working once fully inducted. This role would suit a junior-to-mid level automation engineer who can contribute from day one with PLC/HMI/SCADA exposure and wants structured development, increasing technical responsibility and a genuine route into project management. The Role: *Support delivery of industrial automation projects from quotation/specification through to commissioning *Develop and modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens) *Produce project documentation including FDS and RAMS *Assist with control architecture, networks and on-site fault-finding/commissioning across UK sites *Hybrid working available once fully inducted (office, home and site-based) The Person: *Experience with PLC and either HMI and/or SCADA (the more exposure the better) *Allen-Bradley and/or Siemens controls experience *Full UK driving licence and willingness to travel to customer sites Reference Number: BBBH277293A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. LSEG Data & Analytics team is seeking a highly technical, hands-on Java developer. Our group is focused on bringing a new level of efficiency, transparency and openness to the trading process by building a collaborative community of investors, brokers, technology firms and content providers. Through our modular, end-to-end trade management platform, users can: execute everything from simple single stock trades to complex strategies across markets and time zones and manage their risk throughout the trade lifecycle; access our growing network of execution brokers to route Equities, Futures or Options orders globally, as well as dozens of integrated prime and clearing brokers through our growing suite of middle office tools; and collaborate with our broker and vendor partners, who are able to efficiently plug into our platform to reach our community. This role involves maintenance and enhancement of existing backend and web-based applications, and contributing to the evolution of our trading platform and web user interfaces. Role responsibilities and key accountabilities: * Contributes to design, development, and implementation of backend services and web applications. * Writes clean, maintainable, and well-tested code following established engineering practices. * Participates in technical design discussions and collaborates with senior engineers and architects. * Works closely with frontend developers to integrate backend services with UI components. * Supports troubleshooting, debugging, and performance optimization of applications. * Breaks down user stories into technical tasks and delivers within agreed timelines. * Collaborates effectively in Agile teams with product owners, QA, and other developers. * Maintains and improves existing systems while ensuring stability and reliability. * Builds positive relationships within the team and contributes to a collaborative environment. * Communicates technical concepts clearly to both technical and non-technical stakeholders. * Continuously develops technical expertise and stays up to date with modern technologies and frameworks. Essential skills * Strong Java fundamentals (Java 21 preferred) including core concepts (collections, concurrency, memory management). * Solid experience with Spring Framework (Spring 4+) and Spring Boot 3.x. * Experience building and consuming REST APIs. * Good knowledge of React (version 17) and integration with backend services. * Strong understanding of web application architecture and client-server communication. * Experience with SQL and relational databases (e.g. PostgreSQL). * Proficiency with version control (Git) and build tools (Maven/Gradle). * Strong focus on clean code, unit testing, and code reviews. * Familiar with Agile development practices. * Comfortable working in Linux/Unix environments. * 4-8+ years of software engineering experience. Other desirable skills * Experience with JSF / JSP applications and legacy UI technologies. * Familiarity with modern frontend practices and component-based architectures. * Experience with CI/CD pipelines and testing practices. * Exposure to Docker / containerization. * Basic understanding of distributed systems. * Familiarity with Spring ecosystem tooling. * Knowledge of financial systems or trading platforms is a plus. Educational background * BS/MS in Computer Science or equivalent software engineering qualification LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.