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Service Integration Manager - Dublin

Nexus Jobs Limited
Published on

£400-500
Dublin, Ireland
Service Integration Manager - Dublin Support the maturation of IT Service Management within their aligned customer group in line with IT Strategic direction to standardize and align to one way of delivering IT Service Excellence: · Assure ITTP delivery towards the assigned business area(s) – work in close partnership with aligned customer group and ITTP teams to ensure that project progress, quality and budget is aligned across all relevant ITTP deliverables. · Oversee onboarding of aligned customer group to ITTP services ensuring that changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding and ongoing exploitation. · Build strong business relationship with stakeholder groups through leadership of regularly scheduled governance meetings · Act as initial contact point for business needs; evaluate feasibility of potential projects in coordination with relevant customer. · Serve as focal / escalation point for the ITTP initiatives within his/her area of responsibility, partner with the business to add value when preparing business cases. · Provide ITSM consulting expertise towards the relevant business area(s). · Lead solution visioning sessions, including requirement gathering and rationalization. · Support the understanding and alignment of standard operating processes (SOPs) across relevant customers. · Support the establishment and management of the yearly budget review demonstrating efficiency initiatives with positive budget impact for the relevant business area(s), ITTP and IT. · Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) – e.g. Service Level Targets, CARs · Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus. · 7+ years of experience within IT, ITIL and Service Management · 3+ years of experience within the Pharma / Life Science industry preferable · 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives. This is a 6 month contract in Dublin. Please forward your CV in Word format.
Permanent

Job Vacancy
Senior Agile Delivery Manager - Department for Work and Pensions - G7

Government Digital & Data
Published on
microsoft

£57k-77k
England, United Kingdom
You’ll join a thriving community of practice, where you'll share best practice, insight and support with a bunch of other talented, expert Agile Delivery Managers. We’re looking for a candidate that will: Champion Agile Delivery – Lead teams using Agile frameworks, ensuring efficiency and value driven outcomes. Drive High Performance – Motivate and mentor teams to work collaboratively, optimising workflows and maximising productivity. Remove Barriers – Identify and eliminate impediments, keeping teams focused and moving forward. Engage Stakeholders – Build strong relationships with product owners, engineers, and business leaders to align goals and expectations. Ensure Quality and Continuous Improvement – Foster a culture of feedback, learning, and iteration to enhance ways of working. Data and Metrics – Use key Agile metrics and insights to drive decision making and optimise delivery performance. Check out these blogs about our Agile Delivery Teams in DWP:
Permanent

Job Vacancy
Infrastructure Engineer | Access Management (Security Clearance)

CGI
Published on

Chippenham, England, United Kingdom
At CGI, we’re building the next generation of secure identity solutions that power critical national infrastructure. As an Identity Solutions Engineer, you’ll play a pivotal role in designing and deploying a new, on-premise Microsoft-based identity platform that delivers resilience, scalability, and trust. This is a rare opportunity to shape a greenfield environment that protects essential systems and enables seamless access for thousands of users. Working alongside talented architects and engineers, you’ll help us drive transformation through innovation, collaboration, and technical excellence—empowering our clients and communities to thrive in a secure digital future. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance. This role is based on site in Chippenham 5 days a week.
Permanent

Job Vacancy
Senior Project Manager - Driver and Vehicle Licensing Agency - G7

Government Digital & Data
Published on
microsoft

£57k-58k
Swansea, Wales, United Kingdom
We are looking for experienced Project Managers to take responsibility for leading and driving the delivery of a range of key strategic transformational change projects. Your day-to-day responsibilities will include managing one or more complex, medium/high risk programmes or projects, delivering changes via multi-disciplinary, matrix-managed teams. As a strong and experienced project leader, you will be responsible for creating a cohesive delivery environment, motivating and supporting your teams with any challenges that they may face. You will be responsible for securing and managing internal resources and external suppliers, taking full responsibility for budgetary forecasting and management, managing the dependencies and interfaces with other projects, programmes and BAU operations. You will lead multi-disciplinary teams delivering a range of transformational digital, technology and business change projects, planning in detail through all lifecycle stages, and working collaboratively to realise benefits and achieve business outcomes. In addition to strong change management skills, individuals that have an interest and experience in delivering change through technology would thrive in our environment. Our Project and Portfolio Management (PPM) capability sits within the IT Services (ITS) Directorate, where we take responsibility for managing and delivering strategic change programmes across the entire Agency. This role will report directly to one of our Portfolio Managers, where you will work as part of their senior team within a programme environment. You will play an active and critical part in improving the performance of the wider project delivery environment. At the Driver and Vehicle Licencing Agency (DVLA), PPM is about more than just technology delivery. Our projects and programmes encompass the full business change lifecycle, covering areas such as customer migration and digital channel shift, business process improvement, strategic procurement, asset replacement, and IT infrastructure delivery. All the while, we focus on improving outcomes for our customers, stakeholders and staff, which makes the DVLA Change Portfolio an exciting and challenging environment within which to work. The DVLA G7 Senior Project Manager role aligns to the Project Manager 3 role within the Government Project Delivery Capability Framework (PDCF) as set out by the Government Project Delivery Profession, along with encompassing aspects of the Delivery Manager role within the Government Digital and Data Framework. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Your responsibilities will include but will not be limited to: Project Management: Day to day management and leadership of the project and the project team. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies. Develop detailed plans. Manage effective transition between project phases. Risks & Issues: Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies. Budget: Develop the budget and track delivery within budget. Stakeholder Management: Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Would you like to find out more about the role, the digital team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on 18th February at 12pm.
Permanent

Job Vacancy
Associate IT Delivery Manager - HMRC - HEO

Government Digital & Data
Published on
microsoft

£37k-40k
United Kingdom
This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer) The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Contractor

Contractor job
SC Commercial Manager - Hybrid

LA International Computer Consultants Ltd
Published on

6 months
£500-650
RG29 1BY, Hart, England, United Kingdom
Commercial Manager six month contract Recruitment Type (Contractor or Temp): Contractor Rate: Inside IR35 Location of role: Basingstoke (may also visit other sites) Location requirement: Hybrid Clearance Required: SC /DV (required) Working Pattern: Monday - Friday The Commercial Manager will lead and manage post-contract management across contracts, ensuring compliance with contractual delivery obligations, risk mitigation, and value delivery aligned with strategic objectives. This role acts as a bridge between legal, sales, delivery, procurement, and finance teams to ensure business objectives are met with minimal legal and contractual exposure. Mandatory skills: - Lead contract management and negotiation and statements of work in preparation for governance approval. - Collaborate with internal teams to achieve strategic goals. - Engage with L&C for support to manage delays to delivery. - Maintain contract documentation and ensure compliance with governance policies. - Create and manage templates for SOWs, change orders, and other agreements. - Support BAU contract management activities. - Deliver contractually required reporting and participate in customer meetings. - Stay current on IT law, data protection (e.g., GDPR) , and commercial legislation. - Support and develop members of the Contract Management team. - Act in accordance with Legal and Commercial guidance. - Ensure any contractual document (contract change or extension, relief or delay notice, or contract proposal) is reviewed and approved by the Legal & Commercial team in accordance with DOFA requirements. - Engage support from and liaise closely with the Legal & Commercial team at the early stage of new contract or contract extension negotiations in order to agree negotiation strategy and key legal issues. - Engage support Legal & Commercial during contract delivery regarding any contractual dispute or delay. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Finance Business Change Manager

Nexus Jobs Limited
Published on

£18k-20k
Krakow, Lesser Poland Voivodeship, Poland
Finance Change Business Manager A global role within Finance Change supporting Wealth and Personal Banking (WBP) reporting to the Head of Finance Change. This is a key function within the central Finance Change team and the job holder will be supporting all Finance Change including Global, Regional, Country and sub-business. Support will also be required key strategic and operational initiatives like Visualisation, Change Operating Model design and Data Quality Framework. Key Accountabilities Impact on Business Program and Business Management – Finance Change Set up an effective and efficient Program Management Coordinate all measures and initiatives within the program Ensure transparency and monitoring (e.g. monthly dashboard) Prepare and follow up on action items from global, regional and sub-business program calls Provide regular status updates to senior management including Finance and Change Prepare and coordinate all operating organisational design and change target operation model related topics Drive efficiency in change approach Coordinate program with wider change and data strategy Support and drive regulatory aspects of data sharing, data visa and compliance for the Global Private Bank Change Support ad hoc business analysis for data remediation and process efficiency on high profile change initiatives Coordinate and provide business cases for various change initiates Support additional Operational Efficiency measures, e.g. Align Cross platform changes between Saracen, tm1, Data Lake and Visualisation Align change across products, Regions and Global Finance Operations Move to Agile ways of working including adoption Agile Target Operating Model (ATOM) Knowledge of banking business (min. 5 years of experience with a major global bank or a top tier management consulting firm) Knowledge of Wealth and Personal Banking business considered as a plus Graduate degree from a top tier university, master’s degree a plus Knowledge of organizational design principles and initiatives Experience in Agile methodologies Process analysis and re-engineering experience Experience in operations management Proven ability to work with a team across multiple locations Knowledge of relevant laws and regulations in key locations Preparation of high quality strategic and operational analysis Proficient in MS Office and databases Experience in managing near- and offshoring initiatives PERSONAL ATTRIBUTES Ability to conduct complex business research and analysis in a fast-paced multicultural environment and ability to support generation of business insights and actionable recommendations as a result Ability in complex problem-solving Experience in working on cross-border assignments, large and geographically dispersed projects and project teams Excellent organizational skills and the ability to effectively manage multiple demands, shifting priorities and tight timelines Flexible and adaptable nature to conduct a multi-faced role with changing priorities and assignments that are complex, unpredictable and time-sensitive Good communication skills and consultative approach to partner with WPB Finance Change Team and other stakeholders Critical thinker and is not afraid of challenging others’ ideas Excellent analytical and conceptual skills Collaborative nature, able to build effective relationships with multiple stakeholders and peers internally across multiple functions and business lines Focus on delivering to high standards and quality Excellent organisational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements. Ability to work with teams across Finance This position is based in Krakow Poland. Salary for this role will be in the range Polish Zlotys PLN 18K to PLN 20K per month. Please send your CV to us in Word format along with your salary.
Permanent

Job Vacancy
Technology Planning and Governance Manager

Nexus Jobs Limited
Published on

£75k-100k
London, England, United Kingdom
Technology Planning and Governance Manager Be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Cyber Security Supply Chain Risk Manager - Government Digital Service - G7

Government Digital & Data
Published on
ISO 27001

£55k-72k
England, United Kingdom
What you’ll do: Cybersecurity Risk Assessment : conduct and manage comprehensive risk assessments of suppliers, vendors, and partners to identify and mitigate cybersecurity threats in the supply chain Service Team Collaboration : support and assist Service Teams with the security aspects of their procurement needs, ensuring that appropriate information and cyber security requirements are included in tender documents, specifications and contracts Liaise with Commercial and Legal functions to ensure the requirements are included in tender and contract documentation Vendor Due Diligence : collaborate with procurement and legal teams to assess vendor security practices during onboarding and throughout the vendor lifecycle ensure third-party vendors comply with the organisation’s cybersecurity policies and standards Supply Chain Risk Management (SCRM) : develop and maintain a robust cybersecurity supply chain risk management (SCRM) program, including standardised supply chain risk logging, continuous monitoring, auditing, and evaluating third-party risk exposure individually, by category and in aggregate Compliance and Standards : ensure supply chain activities comply with relevant cybersecurity frameworks and regulations (e.g., NCSC Cyber Assessment Framework, GovS007, ISO 27001, GDPR/DPA18) Implement best practices from industry standards to secure supply chain operations Third-Party Contract Management : work with the legal and commercial teams to ensure cybersecurity clauses are included in supplier contracts Define key performance indicators (KPIs) and service level agreements (SLAs) around vendor cybersecurity responsibilities Periodically audit contracts for security terms, in order to understand any gaps in live contracts Incident Response : support the development of processes and protocols for managing third-party cybersecurity incidents, including coordinating with vendors during a breach, ensuring timely communication, and mitigating the impact on the organisation Vendor Cybersecurity Audits : lead or co-ordinate periodic cybersecurity audits of vendors and third parties to ensure they maintain high security standards Identify gaps and work with vendors to implement remediation plans Training and Awareness : provide training and support to internal stakeholders on supply chain cybersecurity risks and vendor management best practices Increase awareness of supply chain threats and trends within the organisation Collaboration and Communication : work closely with IT, risk, and procurement teams to communicate findings and recommended mitigations Ensure transparency and alignment between teams on cybersecurity risks and strategies ‘Intelligent customer’ supply chain management : contribute to the working relationship and management of inter-government supply chain, for example, internal services provided by another government department Supply Chain Resilience : develop strategies to ensure supply chain resilience in the face of cybersecurity threats, including supply chain mapping and diversification to mitigate risk Monitoring and Reporting : continuously monitor the security posture of the supply chain and provide regular reports to leadership on third-party risk exposure, incidents, and mitigation efforts
Contractor
Permanent

Job Vacancy
Information Security Architect / Manager

Nexus Jobs Limited
Published on

£500-550
London, England, United Kingdom
Information Security Architect / Manager Our Client is an International company with offices in Central London. They are looking to bring on-board an Information Security Architect / Manager with at least 5 to 8 years proven expertise within Information Security. The function of the position will be as follows: Assess the current environment against industry standards and trends. Implement robust security and control measures, in line with the global IT team Streamline current processes and execute changes for a secured and optimised technology and data landscape. Subject matter expert in application and network security, with operational experience of managing security operations, SIEM solutions, incident, and response management. Collaborate to develop the Infosec strategy and associated operating model. Conduct an in-depth security risk assessment across the technology stack and provide end-to-end mitigation steps for resilience. Working closely with key stakeholders to ensure compliance with security policies, and promotion of strong information security culture. Provide weekly governance, risk and compliance reports utilising key risk and key performance indicators and metrics. Skills/Competencies Required: Experience developing information security policy, process and procedure design and implementation. Excellent troubleshooting, problem solving, and root-cause analytical (RCA) skills. Good working knowledge of Cisco Meraki and associated technologies. Practical knowledge of Continual Service Improvement (CSI) methodologies. Vulnerability management and assessment. Intrusion detection and prevention analysis / frameworks. Solid exposure to cloud based applications security and provisioning. Experience in writing policy, process, and standard playbooks. Experience in SOC and SIEM platforms Excellent communications skills in framing and messaging issues of highly technical nature, into meaningful and relevant information for a varied audience. Excellent analytical skills, with an ability to manage multiple projects under tight guidelines. Experience with common Information security frameworks such as ISO, ITIL, and COBIT. Information security professional qualifications (CISMP, CISSM, SSCP, CAP..etc) ** Occasional travel to other sites may be required. This is 6 month contract assignment based in Central London. Rate will be circa £500 per day. Please do send your CV to us in Word format along with your daily rate and availability.
Contractor

Contractor job
SC - Senior Technical Programme Manager

LA International Computer Consultants Ltd
Published on

12 months
£550-650
RG29 1BY, Hart, England, United Kingdom
SC - Senior Technical Programme Manager Target Start Date: asap Target End Date: six months Recruitment Type (Contractor or Temp): Contractor Rate: £650 per day Location of role: Basingstoke, and other sites as needed Location requirement: Hybrid Clearance Required: SC Working Pattern: Monday - Friday Job Description Job Title: Senior Technical Programme Manager Brief overview on the role/project: We are looking for a Senior Technical Project Manager who is able to work independently on a large programme, reporting into the Programme Manager. The role will involve requirements analysis, project scheduling, stakeholder management, 3rd Party sub-contractor management, health and safety management, change control and a thorough understanding of the entire project/engineering lifecycle. Managing a team of architects/SME/Implementation Engineers/Test Analysts. Mandatory skills: On site implementation experience. Project Management. Engineering lifecycle. Risk Management. Thinking analytically and strategically. Stakeholder Management. Commercial Awareness. Team management. Sub-contractor management. Knowledge of Gigamon/VmWare/F5/Forcepoint/PKI technical knowledge/Juniper/Cisco/Firepower Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Senior Product Manager - Department for Energy Security & Net Zero - SEO

Government Digital & Data
Published on
microsoft

£42k-51k
United Kingdom
Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers. The team ICS Digital support and deliver core technology services which help our customers to achieve their strategic and policy objectives. We put the user at the heart of what we do, and we take an interactive approach to service delivery. Our decisions are driven by data, and we work collaboratively with partners to continue to deliver exceptional services. Professional growth is very important to all of us. We are looking for like-minded people who want to flourish in their role and are looking for opportunities to develop. If it sounds like you, join us! As a Product Manager in Integrated Corporate Services (ICS), you will product manage services and programmes. You’ll collaborate with established or newly formed multi-functional teams on a variety of projects, varying in scale and scope. ICS Digital deliver a broad range of internal and external facing products and services. This provides a wealth of opportunity to work on new and interesting problems and consider how to adopt emerging technologies to solve them. Your role will involve working with a diverse staff, including both permanent and contract resources, under the guidance of the Lead Product Manager and Head of Digital Project Delivery. Visit our blog to learn more about us and our work:
Permanent

Job Vacancy
Service Desk Manager – Central London

Nexus Jobs Limited
Published on

£25k-35k
London, England, United Kingdom
Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers – both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills … At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.
Permanent

Job Vacancy
Data Governance and Privacy Manager - Government Digital Service - SEO

Government Digital & Data
Published on
microsoft

£42k-50k
England, United Kingdom
The Data Governance Team, as part of the GDS Product, Strategy, Planning and Performance directorate, provides specialist expertise and leadership across the Government Digital Service. GDS has specialist data protection requirements and needs extensive data governance controls to be designed and incorporated into product development. Strong privacy controls designed and built from the outset maintain users' confidence in the digital services delivered by GDS. The Data Governance team has an excellent track record for their enabling and pragmatic attitudes to support delivery teams in achieving GDS’s strategic objectives at a fast pace whilst balancing robust data protection compliance. The postholder will lead on delivering data protection excellence across GDS in products such as the web platform, App, analytics and new and upcoming products such as Chat. As a Data Governance and Privacy Manager, you will: support the Data Protection Lead to ensure the GDS Product Group complies with data protection law by delivering flexible and pragmatic governance practices that enable delivery at pace lead and deliver high quality Data Protection Impact Assessments (DPIAs), Privacy Notices and Records of Processing Activities for new projects at pace support other key processes including delivering data subject rights and managing personal data incidents identify, assess and manage data protection risks, ensuring that risks are appropriately escalated to the Data Protection Lead and GDS Senior Management design and deliver training to ensure GDS staff understand data protection obligations and best practices, fostering a culture of data privacy at all levels work closely with GDS colleagues to build trust deliver high quality written and verbal briefings to all levels, including delivery managers and senior management work closely with external stakeholders such as the Information Commissioner’s Office (ICO) and privacy groups to ensure compliance and address queries provide proactive support to the Data Protection Lead to manage compliance, identify risks, and deliver strategic objectives prioritise effectively to manage a high volume, fast paced and frequently evolving workload manage workload to ensure that priorities align with strategic and team objectives and deadlines are met provide expert advice and direction on complex and novel forms of processing, especially on AI balance legal requirements against the need to deliver innovative solutions to benefit the public, supporting timely delivery of demanding GDS targets
Contractor

Contractor job
Vulnerability Management Specialist Cloud

LA International Computer Consultants Ltd
Published on

6 months
£375-425
South Oxfordshire, United Kingdom
Vulnerability Management Specialist Cloud 6 Month contract initially Based: Hybrid, with 4 days onsite in Reading Rate: £375 - £425 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Vulnerability Management Specialist Cloud to join the team. The Vulnerability Specialist is responsible for working with all the stakeholders within Security and throughout the business for developing and enforcing the strategy and vision for end 2 end vulnerability management along with the execution on reducing the biggest risk on Cloud. The role is accountable for the key vulnerability managed areas, including but not limited to, vulnerability assessment, vulnerability hunting, vulnerability research and vulnerability risk management. You must manage the partnerships with key stakeholders providing efficient and consistent vulnerability management services that allows the business to grow. This role must understand the gaps that exist in process, tooling and results and then drive to continually close these gaps. Key Responsibilities: 1. Support Daily Operations o Conduct vulnerability scans, analyse reports, and triage vulnerabilities. o Proficient with Cloud vulnerabilities management - AWS, GCP o Rapid7 CloudSec, Cloud Vulnerability Management - AWS & Google (GCP). o Automate repetitive tasks using scripting or tools to enhance efficiency. 2. Contribute to Process Design o Collaborate in designing and implementing scalable vulnerability management processes. o Provide technical insights to ensure processes are aligned with organisational needs. 3. Collaborate with Stakeholders o Support partnerships with internal teams and external vendors to improve vulnerability remediation. o Foster cross-functional collaboration to address vulnerabilities effectively. 4. Metrics and Reporting o Provide inputs to define actionable metrics for executive-level briefings. o Track and report on vulnerability trends and operational performance. o Use predictive analytics to identify and forecast trends in vulnerabilities. 5. Mentorship and Team Development o Share technical expertise with junior team members to foster growth. o Develop micro-learning modules or hands-on labs for continuous team skill enhancement. 6. Policy Review and Compliance o Assist in the annual review of policies, standards, and processes to ensure compliance with ISO27001. o Provide technical inputs for identifying gaps and developing improvement roadmaps. 7. Process and Standards Improvement o Ensure adherence to quality standards and identify areas for improvement. o Consolidate overlapping responsibilities to streamline processes. 8. Support Security Teams o Assist other Group Security teams by providing vulnerability-specific intelligence. o Contribute to building a shared knowledge repository for all teams. 9. Incident Support o Assist in analysing and resolving security incidents, focusing on vulnerability-related aspects. o Use post-incident reviews to pre-empt vulnerabilities and improve resilience. Key Skills & Experience: o Strong understanding of vulnerability management processes, tools, and frameworks (e.g., Rapid7, Nessus, Qualys, OpenVAS). o knowledge in scripting languages (e.g., Python, PowerShell) for automation. o Knowledge of security standards and frameworks (e.g., ISO 27001, NIST, CIS Controls). * Analytical Skills: o Ability to conduct risk assessments and prioritise vulnerabilities based on business impact. o Experience in creating and interpreting metrics and reports for stakeholders. * Communication and Collaboration: o Excellent written and verbal communication skills for reporting and stakeholder engagement. o Ability to collaborate with cross-functional teams, including SOC, IT, and external vendors. * Problem-Solving: o Experience in incident response and remediation strategies for vulnerabilities. o Creative thinking for implementing counterintuitive solutions (e.g., gamification, predictive analytics). * Leadership and Mentorship: o Proven ability to mentor junior team members and contribute to team skill development. * Experience in fostering a culture of knowledge sharing and continuous improvement. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Project Manager with Data Centre Move

Nexus Jobs Limited
Published on

£70k-85k
City of London, England, United Kingdom
Project Manager with Data Centre Move - City Our Client is looking to recruit a Project Manager with extensive hands-on expertise in moving a company from one building to another. You must have at least Project Management expertise and 3 to 5 years experience of moving the data centre and infrastructure carefully and efficiently. You will be required to project plan, conduct feasibility of the data centre move and then put the plan in to action. Must be someone who has been through the full life cycle from start to finish as a Project Manager. You will be involved with project planning and delivering the hardware and software moves stake holders and with senior management. The Client uses Microsoft Windows for the business and you must therefore have expert knowledge of this and including some of the following: Must have experience of the following as a minimum: Active Directory and SCCM server management. Disaster Recovery Swift Messaging Windows Server EMC SAN Ability to communicate effectively at all levels. You will be working in a small team. Any experience from the banking World would be handy. The role will be based in the City of London and the new offices will be in Mayfair. The salary for this position will be in the range £70K - £85K for 12 month FTC – fulltime contract. Please send your CV to us in Word format along with your daily rate and availability.

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