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A Senior IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance, and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service focused on the customer needs and HMRC’s priorities. Part of this role is the use of monitoring tools which requires Security Check (SC) clearance level. You should either hold SC Clearance or be willing to obtain this prior to taking up duty.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The DA team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads DA workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The Data Analytics team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads Data Ananlytics workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Business Development Manager Defence Remote UK with occasional travel to the Liverpool office and client sites £55,000 to £70,000 basic plus uncapped commission (10% of Margin), OTE £40,000 + £400 per month car allowance Excellent opportunity for a Business Development Manager who enjoys opening new doors and building credibility within the defence and telecom sectors, to join an established but growing company where you will be driving new business revenue growth, while being incentivised with a great commission scheme. This company operates in a specialist part of the communications market and has built a strong reputation for delivering high quality microwave radio and network solutions. They are growing, have projects already underway with leading defence contractors, and are now ready to expand their reach across Defence and with major ISPs. You'd be joining a small, experienced team that backs its people, invests in long term partnerships and has a track record of winning complex technical work. In this role you'll focus on new business development across Defence and large telecoms customers. You'll build relationships with MOD stakeholders, industry primes and major ISPs, while identifying opportunities, qualifying projects and driving them through the sales cycle. Most of the role is external facing, picking up conversations, developing trust and positioning the business for upcoming programmes. You'll also work closely with internal technical and commercial teams to ensure proposals, capability and delivery all align with customer requirements. The ideal candidate has a background in sales within the defence sector and understands how the MOD and primes operate. Existing Defence relationships are a real advantage. Experience selling telecoms, network infrastructure or microwave radio solutions would be beneficial but is not a necessity and they are happy to train and up-skill in these areas. DV or SC clearance, or eligibility for it, would be beneficial, although not essential. What matters most is someone who is driven, credible, comfortable owning new business targets and able to speak confidently to senior stakeholders. This is a fantastic opportunity for a Business Development Manager looking to make a big impact in a growing division, open new accounts, and work in a sector with huge long-term potential. The earning potential is genuinely strong, the market is busy, and you'll have the autonomy to shape how this part of the business grows. The Role: - Drive new business development across Defence, industry primes and large ISPs - Build and manage relationships with MOD, defence partners and telecoms customers - Identify, qualify and develop opportunities for microwave radio and network solutions - Work closely with internal teams on proposals, capability alignment and bid preparation - Contribute to revenue growth by targeting new Defence programmes and telecom projects - Remote working with travel to customer sites and Head Office in Liverpool when required The Person: - Proven sales experience within the Defence sector - Critical National Infrastructure or Telecoms industry experience beneficial - Strong understanding of MOD processes and industry primes - Knowledge of telecoms infrastructure or microwave radio solutions is beneficial however training will be provided here - DV or SC clearance, or eligibility, preferred Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

CGI’s Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Project Manager to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Our roles are only available if you hold a UK Security Clearance and are a sole UK National due to the secure nature of the project. You will either hold a higher level clearance or be willing to obtain it. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate.

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you. We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities · Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. · Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. · Develop and maintain capacity plans, forecasts, and models for VMware environments. · Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. · Identify capacity risks, constraints, and performance bottlenecks before they impact services. · Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. · Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience · Strong experience managing Capacity · Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). · Experience with VMware infrastructure capacity Management. · Excellent communication, stakeholder management, and conflict resolution skills. · Strong analytical and problem-solving capabilities. · Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

SAP Transportation Management Consultant 6 Month contract initially Based: Mostly Remote with limited travel to client site (Uxbridge) Flexible. Rate: £625 - £725 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a SAP Transportation Management Consultant to join the team. Key Skills & Experience: o SAP TM S4 experience across Planning, Execution and Settlement (de-centralised experience ideal but not mandatory) o Expertise in configuration and customization of transportation management functionality within SAP S/4 HANA. o Integration experience with EWM and other applications typically connected with SAP TM o Ideal - experience of working with BN4L and P44 o Experience of master data design to support the Transportation Management solution o Consumer products experience o Troubleshoot and resolve transportation management system issues and performance gaps. o Experience of taking non-standard requirements through design, build and test o Excellent communication and interpersonal skills. o Experience of working with remote dev teams o Ability to work effectively in a collaborative team environment and with stakeholders at all levels. o Ideally 3-5 years SAP TM experience with a proven track record of delivery This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

ROLE:Service Capacity Manager LOCATION : Basingstoke , Full time onsite CLEARANCE REQUIRED: DV LEVEL RATE : £ 600 PD ,Inside IR35 Your role This role requires High Level clearance . We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities - Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. - Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. - Develop and maintain capacity plans, forecasts, and models for VMware environments. - Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. - Identify capacity risks, constraints, and performance bottlenecks before they impact services. - Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. - Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience - Strong experience managing Capacity - Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). - Experience with VMware infrastructure capacity Management. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong analytical and problem-solving capabilities. - Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks, implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management and creating and implementing an ISMS Experience in Cybersecurity and Network Security Expertise in Information security best practices and standards Excellent problem-solving skills and attention to detail Strong communication and collaboration skills Bachelor's or Master's degree in Computer Science, Information Technology, or related field Certifications such as CISSP, CISM, CCNA, or equivalent are a plus Experience in IT support or Systems Administration is desirable The position is 3 days in the office per week in Central London. Salary will be negotiable - but like to be in the range £65K - £80K. Do send your CV to us in Word format along with your salary and notice period.

CGI is delivering complex integration and digital transformation programmes that are shaping the future of the energy sector. As a Project Manager, you will play a central role in turning strategy into delivery, leading high-impact IT projects that span ERP, Operations and HSE systems, and Digital & Analytics. Working in a regulated, safety-critical environment, you will bring structure, pace and confidence to complex programmes, ensuring change is delivered safely, predictably and with clear business value. At CGI, you are trusted to take ownership of outcomes, encouraged to apply creative problem-solving to delivery challenges, and supported by a collaborative community of experts to help you succeed. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically three days per week) to support close collaboration with client and CGI teams.

CGI’s Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Project Manager to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Our roles are only available if you hold a UK Security Clearance and are a sole UK National due to the secure nature of the project. You will either hold a higher level clearance or be willing to obtain it. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate.

On behalf of National Savings & Investments, we are looking for a M365 Product Manager (Inside IR35) for a 18 Month contract based Hybrid in London, Glasgow or Durham. NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861. A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively. This role is subject to Baseline Personnel Security Standard and financial credit checks. As a M365 Product Manager, your main responsibilities will be: * Lead the M365 product road map, driving its adoption and delivery. Ensuring it aligns with business goals. * Manage product lifecycle, help build the current roadmap into an actionable plan collaborating with stakeholders to deliver value. * Translating technical roadmaps into user-centric experiences and ensuring continued improvement. * Engage with internal & external stakeholders to identify needs, negotiate priorities and ensure alignment with business objectives. * Guide the entire product lifecycle from discovery and design through development, release, and end of life. * Develop business cases, User stories, align priorities and work with infrastructure and security teams to ensure user needs are met. Always measuring success to improve outcomes. Essential: * Deep Knowledge of Microsoft 365, * Experienced in managing the full M365 product lifecycle, * Proven ability to prioritise and manage product backlog and roadmaps based on Business & User needs, value, effort and changing priorities. * Clear and effective communication and stakeholder management skills. * Ability to align product strategy with business goals in a fast paced environment Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Job Description: We are seeking a highly motivated and experienced ServiceNow Project Manager to lead the implementation of ServiceNow solutions across the organization. The successful candidate will be responsible for overseeing all aspects of the project, from planning and initiation to execution and closure. This individual will play a key role in driving the delivery of ServiceNow implementations, ensuring that the project meets business needs, is completed on time, within scope, and on budget. As the ServiceNow Project Manager, you will work closely with internal stakeholders, ServiceNow developers, business analysts, and vendors to manage the project life cycle, mitigate risks, and ensure seamless integration of the ServiceNow platform. If you have a proven track record of delivering ServiceNow projects successfully, this is an exciting opportunity to make a significant impact on our organization's IT service management capabilities. Key Responsibilities: * Project Planning & Coordination: o Develop and manage project plans, schedules, and budgets for ServiceNow implementations. o Define project scope, goals, and deliverables in collaboration with business stakeholders and IT teams. o Establish and manage project timelines, ensuring on-time delivery of milestones. * Stakeholder Management: o Engage with key business and IT stakeholders to understand project requirements and expectations. o Serve as the primary point of contact for stakeholders and project team members. o Ensure effective communication and transparency across all parties throughout the project lifecycle. * Resource Management: o Coordinate resources, both internal and external, ensuring that project tasks are appropriately staffed. o Manage third-party vendors and ServiceNow implementation partners, ensuring performance aligns with project goals. o Monitor resource utilization and adjust as necessary to meet project requirements. * Risk and Issue Management: o Proactively identify potential risks and issues, developing mitigation strategies to minimize impact on the project. o Manage and resolve project issues in a timely and effective manner. o Track and report on project risks and issues to ensure accountability. * Budget and Financial Oversight: o Develop and manage the project budget, ensuring all financial aspects of the project are tracked and reported. o Provide regular status updates to management regarding budget performance and any forecasted changes. * ServiceNow Implementation Management: o Oversee the end-to-end implementation of ServiceNow, ensuring that all modules (e.g., ITSM, ITOM, HRSD, CSM) are successfully deployed. o Collaborate with functional leads to define and configure business processes within ServiceNow. o Ensure alignment of the ServiceNow implementation with business requirements and best practices. * Quality Assurance and Reporting: o Ensure that all deliverables meet the required quality standards and are delivered according to specifications. o Provide regular project status updates, including progress, issues, and risks, to senior management. o Prepare and present post-implementation reviews, capturing lessons learned and recommending improvements. * Training & Change Management: o Coordinate training for users and key stakeholders on ServiceNow features and functionality. o Support change management activities to ensure smooth adoption of the ServiceNow platform across the organization. o Promote user adoption through continuous communication and feedback channels. * Post-Implementation Support: o Oversee the transition from project completion to the operations and support phase. o Work with the IT support team to ensure ongoing support and issue resolution post-implementation. o Required Skills & Qualifications: * Bachelor's degree in Computer Science, Business Administration, or a related field. * PMP, Scrum Master, or similar project management certification preferred. * 5+ years of project management experience, with a focus on ServiceNow implementations. * Strong knowledge of ServiceNow modules and best practices for IT Service Management (ITSM), IT Operations Management (ITOM), and/or other ServiceNow solutions. * Proven experience managing cross-functional teams and complex projects, with a track record of successful ServiceNow implementations. * Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. * Strong problem-solving skills and the ability to make decisions under pressure. * Experience with Agile methodologies and working in Agile teams is a plus. * Proficiency in project management tools and software (e.g., MS Project, JIRA, Asana). * Desired Skills & Experience: * ServiceNow Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) is a plus. * Knowledge of ITIL frameworks and practices. Previous experience working in large, complex organizations with multiple stakeholders Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

We are seeking a highly organised and results-driven Senior Delivery Manager to lead and deliver a diverse portfolio of projects across the Welsh Revenue Authority. Working in a fast-paced environment, you’ll identify and manage risks to ensure projects are delivered on time, within budget, and to the highest quality standards. The ideal candidate will act as a true leader to facilitate collaboration, decision-making, effective planning of work, clarity on vision, scope, goals and roadmap. Whilst managing conflicting priorities and conflict resolution and applying a range of methodologies to deliver innovative solutions. You will oversee a wide variety of projects, from business change initiatives to IT infrastructure delivery and software development. This includes acquiring resources and coordinating the efforts of team members. You’ll be working closely with both specialist and generalist colleagues and third party contractors, so being collaborative, supportive, and able to inspire trust and confidence is key. This role requires flexibility, effective leadership and negotiation skills, and a commitment to your own and your team’s continuous development. You’ll need to be someone comfortable with change and be able to adapt to different project demands. This is an important in the Digital team within WRA, and is aligned with UK Government Digital and Data Profession. “This is a great opportunity for a DDAT professional to take the lead on delivering new business critical digital services”. Anthony Pritchard, Chief Digital Officer

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

Project Delivery Manager Scope of the role: Manage the successful delivery of The Corp business and IT projects through the design, build, testing, acceptance, commissioning and handover lifecycle. Lead essential projects, managing the Corp IT project portfolio to share interdependencies and recommending trade-offs and phasing to manage competing resourcing and budget demands. Manage project gate reviews with the Head of IT to ensure each project has a robust business case, controls and delivery plan. Define and maintain standards for successful execution including documentation and metrics related to portfolio, programme, and project management. Manage project performance via objectives and key results (OKRs), monthly reviews with project sponsors. Initiate communication and improvement activities to ensure maximum alignment of The Corp Functions and IT priorities. Perform risk management and mitigation - evaluating data to prevent project problems and intervening to resolve issues where required. Manage staff within the project management team - coaching individuals in adopting improved project and portfolio management disciplines, fostering a supporting a hybrid/agile way of working within the team. Ensure that a complete picture of workflows and technical requirements are gathered and recorded to support the development of new or existing systems/applications Responsible for supporting the businesses in identifying their requirements and working with the Solutions Architect to evaluate proposed solutions, ensuring that they meet ABF security, technical and business requirements Responsible for creating and getting sign off for all project documentation as detailed in the Corp IT Projects Run Book Develop detailed project plans, for monitoring and tracking of project deliverables Ensure projects can be fully resourced for delivery within the established project plan Manage relationships and workstreams with the business, key stakeholders, management and 3rd party suppliers Ensure risks and issues are accurately identified and recorded Ensure project gates are managed and appropriate sign off is given before proceeding to the next stage of the lifecycle Manage the portfolio of projects allocated Ensure that projects are initiated through the established Corp IT Project methodology “Front Door” demand management process Contribute input to periodic project prioritisation exercises as requested Responsible for the provision of performance information, ensuring timely and accurate reports are provided to the necessary parties Support departments Corp IT related continuous improvement activities in relation to processes, procedures and documentation Produce and maintain financial forecasts for projects by tracking project budgets, actuals, and invoices and accounting for the cause of any variances against forecasts Experience Required: Significant overall progressive IT experience Proven experience working as a Sr. Project Manager or Programme Manager Ability to define the scope, planning, resources and deliverables of a project in order to meet customers’ expectations Ability to analyse project risks and develop mitigation strategies Ability to prioritise and delegate activities of project team Ability to mobilise and motivate a project team composed of The Corporate functions, IT and 3 Parties Ability to manage relationships with senior stakeholders, delivery and support teams at programme, project and individual level Ability to control and report on project budget and relevant project KPIs Ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation Experience of delivering a portfolio of projects to time, quality and budget Experience in delivering application, infrastructure and cloud projects ITIL / Prince 2 / APM / Agile qualified or equivalent and/or qualified by experience. MS Power BI or equivalent experience for project reporting Responsibilities Project and programme preparation of business and IT projects with Corporate senior stakeholders Lead and manage project execution of different sizes and complexity Provide leadership and management of project teams during all phases of the projects Contribute to continuous improvement of project management practices and tools Lead role in the development of the Project Management Office, dashboards and KPIs Day-to-day management and maintenance of the project delivery roadmap Lead project delivery continuous improvement forum Management and development of Project Managers, Contractors and 3 Parties The Client is based in Central London – there will be some remote working. Salary £75K - £100K. Please send your CV to us in Word format along with your salary and availability.