Find your next tech and IT Job or contract ITIL in United Kingdom

Job Description ServiceNow Technical Support - London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);- 2.5 to 3 years of ServiceNow relevant experience. Job Description : • Service now Implementation Specialist & Admin • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional ) ) • Good Communication and presentation skills, Client handling. • Java Scripting knowledge and hands on experience on it. • Hands-on with ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. • Hands-on design, development and deployment experience with the Service-now platform. • Hands-on migrating data from different tools into ServiceNow. • Hands-on to SNow Integration • Good at creating required information for Reporting and Dashboards • Knowledge of ITIL methodologies and processes. Technical Expertise : • Creation of script based Assignment and Approval rule. • Creation of Business Rule, UI Action by using Glide script. • Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called. • Creation of custom related list. • Creation of Access Control List with the help of Scripting. • Creation of Script based UI Policy and Client Script. • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate • Querying the table by using Glide Record • Referencing Glide List • Debugging script • Creating and customizing UI and pages using Jelly • Working with complex Log Files. • Render forms, lists, UI Pages, and many other things in SXX XX XX XX XX with the help of Jelly • Designing of Macros and Formatters. • User Administration • Web Service Integration • User Interface Level Integration • MID Server Integration • Use of Import Sets for data loading from external file or database to the XX XX XX XX XX Knowledge of ITIL V3 processes This is a 3 month contract based in Central London. Please forward your CV in Word format.

Job title: Service Design and Transitions Manager Location: Frimley / Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £ 50,000 - £ 60,000 What you'll be doing: Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service Your skills and experiences: Essential: Knowledge of IT Service Management, Service Design and Service Transition Management ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and artefacts Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships Ability to produce high quality documentation using Microsoft Office and Visio Desirable: ITIL / Six Sigma qualifications Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Service Operations team: You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 11th December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: Service Change Manager Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £47,000 - £55,000 depending on experience and skills What you'll be doing: Responsibility for the delivery and management of change across services, supporting the Tower Service Manager to meet the required outcome of these agreed changes Owning knowledge and familiar with services and products under management Ensuring service definitions documents for the managed services are maintained and current Providing input and challenge into monthly service reviews and internal reporting cadence Ensuring service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand Responsibility for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented Responsibility for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion Ensuring that Business engagement community have the required information to meet their customer's business needs Your skills and experiences: Essential: General working knowledge of infrastructure service management of Infrastructure Services and suppliers Experience with working with managed service suppliers with ITSM (IT Service Management) Good understanding of SIAM and ITIL process Experience of leading and delivering change to IT Services Experience in stakeholder management with colleagues/suppliers across a range of capabilities and disciplines within EITS Desirable: ITIL V3 foundation or equivalent Confluence / JIRA exposure - Advantage Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Service team: The Service Change Manager is the professional conscience ensuring that changes to these lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 25th November 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.