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As the Senior IT Service Manager for the One Login Service Management team, you will lead engagement with internal and external stakeholders to ensure the needs, risks and challenges of the government services using One Login are properly understood, prioritised and communicated. These services, known as relying parties because they rely on One Login to verify their users identities and provide access, often have different technical, operational and support requirements. Your role will ensure these are managed effectively so that each service receives the right level of assurance and support when using One Login. You will play a key role in shaping and maturing the service model for One Login as it continues to evolve. This means helping ensure a consistent, high quality experience for all government services onboarded to One Login. You will work closely with Product Managers, Supplier Relationship Managers, Service Transition Managers, Technical Architects, Operational Support Teams, Data Specialists and a wide range of stakeholders across government. As a senior member of the Service Management team, you will also help embed a strong service oriented culture, promote best practice and ensure that government services receive the service quality and user experience they need to successfully use One Login. As a Senior IT Service Manager you’ll: be responsible for the day to day service management provided to live relying parties. These are government services that use One Login to confirm users identities and provide access. You will provide assurance to these services and act as the main link between One Login and the services that rely on it build and maintain strong relationships with key stakeholders across the relying party services, ensuring their needs and challenges are clearly understood and supported work with relying party teams to identify service improvements and any gaps in the relying party lifecycle, helping to improve how services are onboarded and supported proactively focus on continuous improvement of both your own work and the wider service. You will work with others to improve the user experience, simplify processes and increase the efficiency of One Login services act as a point of escalation for critical issues, providing senior level support to governance meetings, service forums and working groups lead or contribute to service reviews, audits, incident reviews and service improvement initiatives, ensuring lessons are understood and acted upon help shape and mature the overall service management model for One Login, working closely with the relying party service managers and the Lead IT Service Manager