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Our client is looking for 2 ServiceNow Technical Architects to work on a 3-6 month Outside IR35 contract. Candidates would need to be onsite 2-3 days per week in Newbury, offering £375-£400 per day. Job Summary ServiceNow Technical Architect to oversee the end-to-end design, development, and delivery of ServiceNow solutions across the enterprise. This role combines hands-on technical expertise with strategic leadership, ensuring that the ServiceNow platform is optimized, scalable, and aligned with business objectives. The Tech Architect is responsible for architecture, engineering, and business stakeholders while mentoring designers, team members and driving best practices. Key Responsibilities * Lead the technical design and delivery of complex ServiceNow implementations and enhancements. * Partner with product owners, and business stakeholders to translate requirements into high-quality solutions. * Provide technical leadership to ServiceNow developers, administrators, and engineers across multiple projects. * Drive the adoption of platform governance, security, and development standards. * Oversee the implementation of core and advanced ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.). * Lead the design of integrations with external systems (REST, SOAP, APIs, LDAP, SSO, etc.). * Ensure platform stability, performance, scalability, and compliance. * Act as the escalation point for complex technical issues and performance challenges. * Mentor, coach, and conduct technical reviews for development teams. * Stay current on ServiceNow roadmap, new releases, and industry best practices, advising leadership on strategic platform improvements. Required Qualifications * 12+ years of experience in IT, with 6+ years of ServiceNow development/engineering experience. * Proficient in ServiceNow ITSM Module * Proven experience in leading technical teams on large-scale ServiceNow programs. * Strong hands-on expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and advanced configuration. * Solid understanding of ITIL/ITSM frameworks and their application within ServiceNow. * Strong knowledge of CMDB design, service mapping, and ServiceNow capabilities. * Experience with enterprise integrations (REST, SOAP, APIs, SSO, LDAP, etc.). * Excellent problem-solving, communication, and leadership skills. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end‑to‑end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow’s built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self‑service experiences. Working in a fast‑paced, high‑stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Key Responsibilities Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirement's traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs.

Role: ServiceNow Solutions Architect Location: Hybrid - at least 3 days per week out of Bristol Length: 6-month contract Rate: £550 per day IR35 Status: Outside IR35 Clearance: SC Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term scalability. The ideal candidate will combine deep architectural expertise with strong functional knowledge of ServiceNow modules. You will work closely with stakeholders, project managers, developers, and business teams to translate requirements into robust and future-proof ServiceNow solutions. ________________________________________ Key Responsibilities * Lead the end-to-end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules. * Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs. * Define architectural standards, integration patterns, and design principles for ServiceNow. * Provide technical leadership to development teams, ensuring alignment with architectural direction. * Conduct workshops with stakeholders to understand business processes and map them to ServiceNow capabilities. * Oversee and guide configuration, customization, scripting, and integration activities. * Ensure solutions follow ServiceNow best practices and meet security and compliance requirements. * Create technical documentation, design specifications, and architectural diagrams. * Collaborate with project managers to support planning, delivery timelines, and risk mitigation. * Review and validate technical deliverables, ensuring quality and consistency. * Support testing, UAT, go-live planning, and post-implementation enhancements. ________________________________________ Essential Skills & Experience * Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect. * Hands-on expertise across ServiceNow ITSM and CSM modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes and service management best practices. * Ability to produce high-quality technical documentation and architectural designs. * Experience guiding developers, reviewing technical work, and enforcing platform standards. * Excellent stakeholder engagement skills, with ability to communicate complex ideas to both technical and non-technical audiences. * Experience working in Agile or hybrid delivery environments. ________________________________________ Desirable Skills & Experience * ServiceNow certifications such as: o Certified System Administrator (CSA) o Certified Implementation Specialist (CIS - ITSM, CSM, or others) o Certified Application Developer (CAD) o ServiceNow Certified Technical Architect (CTA) or working toward it * Knowledge of ServiceNow ITOM, HRSD, or other modules. * Experience with integrations using REST, SOAP, MID Server, or integration hubs. * Background in enterprise architecture frameworks (e.g., TOGAF). * Experience in large-scale digital transformation or multi-instance ServiceNow environments. * Familiarity with cloud ecosystems and infrastructure (e.g., Azure, AWS, GCP) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Title: ServiceNow CMDB Consultant Job Summary The ServiceNow CMDB Consultant is responsible for the design, implementation, configuration, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows. The consultant works closely with stakeholders across IT, security, and operations to define data models, governance, and processes that align with business objectives and industry best practices. Key Responsibilities CMDB Design & Implementation Design and implement CMDB data models aligned with business and technical requirements Configure CI classes, attributes, relationships, and reconciliation rules Implement and maintain CMDB Health Dashboards (Completeness, Correctness, Compliance) Define and enforce CMDB governance, policies, and standards Discovery & Data Integration Configure and manage ServiceNow Discovery and Service Mapping Integrate CMDB with third-party systems (e.g., SCCM, AWS, Azure, monitoring tools) Ensure accurate data population through automated and manual data sources Manage identification and reconciliation (IRE) rules Optimization & Continuous Improvement Analyze CMDB health metrics and implement remediation strategies Identify data quality issues and drive corrective actions Support CI lifecycle management and dependency mapping Optimize CMDB usage to support ITSM, ITOM, SecOps, and Asset Management use cases Stakeholder Collaboration Engage with technical and business stakeholders to gather requirements Provide guidance on CMDB best practices and ServiceNow standards Support audits, compliance initiatives, and reporting needs Deliver documentation, training, and knowledge transfer Required Skills & Experience Technical Skills Strong hands-on experience with ServiceNow CMDB Solid understanding of CI lifecycle, relationships, and dependency mapping Experience with ServiceNow Discovery and/or Service Mapping Knowledge of Identification and Reconciliation Engine (IRE) Familiarity with ITIL practices, especially Configuration Management Professional Experience 3+ years of ServiceNow platform experience (adjustable by seniority) Proven experience implementing or supporting CMDB in complex environments Experience working in consulting or enterprise IT environments Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role Overview The ServiceNow Developer / Configurator is responsible for configuring, developing, and supporting ServiceNow applications to meet business and technical requirements. This role focuses on building reliable, maintainable, and upgrade-safe solutions using ServiceNow best practices, while collaborating closely with architects, product owners, and stakeholders. The Developer / Configurator plays a key role in delivering platform enhancements, automations, and integrations that improve service delivery and user experience across the organization. Key Responsibilities Configure and develop ServiceNow applications in alignment with approved solution designs and architectural standards. Build and maintain platform components such as: Business Rules Client Scripts UI Policies Script Includes Flows and Workflows Configure ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, GRC, or SPM as required. Implement forms, lists, catalogs, and portal components to support business processes. Develop and support integrations using REST and SOAP APIs, MID Servers, and data imports. Ensure all configurations and customizations are upgrade-safe and adhere to platform best practices. Support testing activities, including unit testing, system testing, and UAT defect resolution. Troubleshoot and resolve platform defects, performance issues, and user-reported incidents. Maintain technical documentation for developed solutions and configurations. Collaborate with architects and senior developers during design reviews and sprint planning. Participate in platform upgrades, patching, and release management activities. Required Skills & Experience Hands-on experience developing and configuring ServiceNow in a professional environment. Strong understanding of ServiceNow scripting and configuration, including JavaScript fundamentals. Experience working with core ServiceNow development tools and features, including: Flow Designer Service Catalog CMDB and Discovery (where applicable) Familiarity with ServiceNow security concepts such as roles, ACLs, and data protection. Experience working in Agile / Scrum delivery teams. Ability to interpret functional requirements and translate them into technical solutions Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role Overview The ServiceNow Solutions Architect is responsible for designing, governing, and delivering scalable ServiceNow solutions that align with business objectives and enterprise architecture standards. This role serves as the technical authority across ServiceNow implementations, ensuring best practices, performance, security, and long-term platform sustainability. The Solutions Architect partners closely with business stakeholders, product owners, developers, and integration teams to translate requirements into well-architected ServiceNow solutions while maintaining platform integrity and minimizing technical debt. Key Responsibilities Lead the end-to-end architectural design of ServiceNow solutions across one or more modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, GRC, SPM). Define solution architecture that aligns with enterprise standards, security policies, and ServiceNow best practices. Translate business requirements into scalable, maintainable technical designs and implementation roadmaps. Provide architectural guidance and technical leadership to development teams throughout the delivery lifecycle. Own platform governance, including design reviews, customization standards, and upgrade readiness. Design and oversee integrations between ServiceNow and external systems using REST, SOAP, MID Server, and event-based integrations. Ensure optimal use of out-of-the-box ServiceNow capabilities while minimizing unnecessary customization. Support platform upgrades, migrations, and module implementations with a focus on stability and performance. Collaborate with stakeholders to prioritize demand and align solutions with strategic business outcomes. Produce and maintain architecture documentation, including solution designs, data models, and integration diagrams. Identify risks, dependencies, and architectural trade-offs, providing clear recommendations to leadership. Required Skills & Experience Extensive hands-on experience designing and implementing ServiceNow solutions in enterprise environments. Deep understanding of ServiceNow architecture, data model, CMDB, security model, and application framework. Strong experience with at least one core ServiceNow product suite (e.g., ITSM, ITOM, HRSD, CSM). Proficiency in ServiceNow development concepts, including: Flow Designer and Workflow Business Rules, Client Scripts, UI Policies Script Includes and scoped applications Experience designing and implementing integrations using REST/SOAP APIs and MID Servers. Strong knowledge of platform performance optimization and upgrade-safe development practices. Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Description: * Define scope and objectives: Establish clear goals, success criteria, and boundaries for the ServiceNow deployment. * Develop project plan: Create timelines, milestones, dependencies, and resource allocation. * Stakeholder alignment: Identify sponsors, key users, and IT leadership; ensure buy-in and communication. * Risk management: Document risks, mitigation strategies, and escalation paths. * Budget and resource tracking: Monitor costs, licenses, and staffing against plan. * Vendor and partner coordination: Manage ServiceNow consultants, integrators, and third-party providers. * Quality assurance: Ensure testing, validation, and compliance checkpoints are met. * Progress reporting: Regular updates to leadership and stakeholders on status, issues, and achievements. * Cutover and go-live readiness: Coordinate final deployment activities, rollback plans, and support coverage. * Post-deployment review: Conduct lessons learned, performance metrics, and continuous improvement planning. * Future expansion and optimisation: Post-deployment review, roadmap, vendor management Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.