Job Vacancy ServiceNow Architect - TSM

Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract.
This is a hybrid role with 2-3 days per week in central London.
The daily rate is £550-£570 per day outside IR35.


Overview :
A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.

Key Responsibilities
*     Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
*     Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
*     Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
*     Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
*     Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.

Required Skills and Experience
*     Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
*     Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance).
*     Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
*     Experience: 10+ years of experience in software platforms, with a significant focus on architecture.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.