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Main duties consist of but are not limited to: Facilitate Agile Ceremonies : stand-ups, planning, retrospectives, and reviews to maintain momentum and foster continuous improvement. Team Planning & Prioritisation : Support the team in estimating, tracking, and delivering priorities, ensuring alignment with business goals. Stakeholder Collaboration : Work closely with the Product Manager and technical stakeholders to understand priorities and dependencies. Workflow : Oversee the daily flow of work items, ensuring progression from backlog to delivery, using flow metrics where appropriate to enhance predictability and efficiency. Reporting & Insights : Track and report against key milestones and forecasts, providing clear visibility on team progress. Programme-Level Engagement : Represent the team in programme-level sessions, articulating updates, risks, and dependencies. Risk & Issue Management : Identify and address risks promptly, ensuring mitigation plans are in place. Incident Response : Act as a key escalation point during live incidents, helping to coordinate resolution and communication. Removing Blockers : Proactively address obstacles that hinder team performance and ensure a clear pathway for delivery. Continuous Improvement : Drive team maturity in agile delivery practices, fostering a culture of learning and adaptation. Cross-Team Dependencies : Understand and manage dependencies with other teams and workstreams across the programme. Ensure smooth integration and alignment of delivery plans.

Main duties consist of but are not limited to: Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data. Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the Service Standard. Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices.