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IT Support Analyst Nottingham - Hybrid - Permanent Competitive Salary VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory. Key Responsibilities of the IT Support Analyst: • Act as first point of contact for all IT issues, supporting staff across the firm. • Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise. • Escalate complex issues to the appropriate team when needed. • Provide hands-on support for Office 365, Active Directory, hardware, and software. • Maintain and update the knowledge base to ensure accurate guidance. • Support change activities while minimizing service disruption and adhering to SLAs and security standards. • Share expertise, coach colleagues, and contribute to continuous improvement. • Ensure all work complies with IT policies, procedures, and security requirements. Key Requirements of the IT Support Analyst: • Experience supporting IT systems in a service desk/analyst capacity. • Hands-on experience with Office 365 and Active Directory. • Flexibility to work rotational shifts between 06:00–19:00, with occasional on-call support. • Strong documentation and knowledge base management skills. • High attention to detail with a proactive approach to service improvement. IT Support Analyst Nottingham - Hybrid - Permanent Competitive Salary Apply now to speak with VIQU IT in confidence about this IT Support Analyst position. Or reach out to Belle Hegarty via the VIQU IT website or at -hidden email- Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).