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C# .net Developer – Insurance Our Client is an insurance underwriter in the City of London. They are now looking to grow their software development team and are looking to recruit a C# .net Software Developer. You will have at least 5 to 7 years expertise in developing complex software with C#. A strong mathematical background would be advantageous but not required. Must have excellent communication and interpersonal skills. Expert in C# Development coupled with Java/jQuery Web development Web API, CSS. You will have solid SQL Server experience (stored procedures, table design and some maintenance). Microsoft Office including VBA and advanced skills in Excel and HTML/IIS. Develop and support applications using Visual Studio and other Products where appropriate. Provide support for Microsoft Office Applications along with design and build reports for our SharePoint Applications. The ideal candidate will have a drive to succeed, take part in IT strategy and work in a technology rich and agile environment. The developer will be part of a small team with responsibilities for ensuring the business has full support regarding IT systems. Key aspects of the role will be to: Initiate and promote improvements to MI and analysis Analyse requirements and provide the most suitable solution using the most appropriate technology. Document/support and upgrade a wide range of internal applications/processes As this is a small team, you will need to be flexible in your approach, as you will have primary responsibility for some specific systems but will need to be aware of the overall system. Ability to produce ad hoc reporting and analysis of information in the Data Warehouse Work both as part of a team and under your own initiative Communicate with all areas of the business, at all levels The Client uses Windows Servers and virtualised Windows Clients, with Microsoft office products (Word, Excel, Access, PowerPoint etc.). Additionally they use Office 365 for email, Microsoft SQL Server for our main databases and SharePoint for our intranet. For underwriting the Client uses (Eclipse) and for Accounts (Sun), and a number of other smaller applications for specific jobs, such as RMS for Modelling and Remetrica for Actuarial function. The salary for this role will be up to £50K – for the right candidate maybe slightly higher for exceptional candidates. The Client will consider someone junior with an ability to learn and hit the ground running at £25K - £30K. You will have a 2:1 in maths or computer science, or similar. The company is based in the City of London. Please send your CV to us in Word format along with your salary and availability.

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers – both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills … At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.