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IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1 and 2 Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS theyare responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency – O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

Senior Python Developer Our Client is looking to recruit a seasoned Senior Python Software Developer with at least 5 to - 8 years experience of developing software in Python . You must have excellent technical excellence in Python in developing a is required. Excellent verbal communication skills (English a must) Ability to provide recommendations for the e2e architecture infrastructure Proven experience with designing back-end architectures. An understanding of application performance tuning and resource usage Ability to troubleshoot existing scripts and do point bug fixes / application redesign Highly experienced in multiprocessing, multiprocessing, and asynchronous python development (asyncio module) Experience with Docker containers, micro services, and CI/CD pipeline a plus Experience with Django, Flask is a plus Working knowledge with MongoDB, JSON, sync/async architecture Working knowledge of networking theory (TCP/IP) or strong desire to learn it You collaborate with other engineers and people in the organization to improve our solution delivery You believe in Lean/Agile principles and actively work to incorporate them in the organization You care about your craft and strive towards producing high-quality code. A very high degree of autonomy, self-learning and problem solving is expected You should enjoy working in a team and collaborating on projects and codebases. This position can be based anywhere in Europe. The rate will depend upon the level of expertise. The duration of this contract assignment is 6 months. Do send your CV to us in Word format along with your daily rate and availability.

BA – Business Analyst with AML – City London Our Client is seeking to recruit a Business Analyst with Anti-Money Laundering skills – so a BA with AML. You must have a thorough understanding of Anti-Money Laundering processes and regulations as a Business Analyst. Perform business analysis to support the deployment of Anti-Money Laundering - AML software products to meet clients' business requirements Communicate with clients to assess solution fit and identify product gaps Ensure requirements are accurately specified, communicated and understood by the technical implementation team Provide ongoing support to the client and to the technical implementation team to ensure the quality of the implemented system in meeting business requirements Provide tuning, training and consultancy services to clients Lead/perform data and quality analysis including data mapping reviews, data validation and remediation, alert validation and issue impact analysis Respond to Business and Functional requirement requests Comply with internal quality, reporting, and administration processes Qualifications You will must have a degree coupled with at least 5 years experience as a Business Analyst. Should have practical experience of compliance within the Financial Services industry (banking, brokerage or insurance) Preference will be given to candidates with experience in Anti-Money Laundering Must have customer facing experience, preferably in a Consulting or Professional Services capacity Strong written and verbal communication skills are essential Experience of writing detailed specifications Team-oriented and yet able to work independently and creatively Able to thrive in a fast-paced environment and learn quickly Hands on experience in SQL would be an advantage, though not essential The duration of the assignment is 6 months. The location is the City in London with the possibility of travel to Europe and/or the Middle East & South Africa. The daily rate is negotiable. Please send your CV to us in Word format along with daily rate and availability.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

Contexte : Nous recherchons un Ingénieur DevOps spécialisé Kubernetes pour rejoindre une équipe intervenant sur des infrastructures cloud et des plateformes applicatives. Vous serez intégré à une équipe en charge de l'exploitation, de l'administration et de l'évolution de plusieurs environnements GCP / OpenShift, ainsi que des services associés. Responsabilités : - Administrer et maintenir des clusters Kubernetes / OpenShift ; - Participer au déploiement et à l'évolution des applications conteneurisées - Gérer les environnements GCP et les services Cloud SQL / PostgreSQL ; - Administrer et maintenir des infrastructures RabbitMQ ; - Automatiser les déploiements et opérations d'exploitation avec Helm et GitLab ; - Mettre en place et maintenir la supervision des plateformes avec Prometheus et Grafana ; - Participer à l'amélioration de la fiabilité, de la performance et de l'automatisation des infrastructures ; - Contribuer aux activités de résolution d'incidents.

Our client requires a Procurement Services Consultant to support one of their retail sector customers on contract until 31/01/2027. START: ASAP DURATION: 31/01/2027 RATE: €250 LOCATION: NETHERLANDS (REMOTE) In this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting skills with solid IT and software licensing knowledge, commercial awareness and the ability to translate client requirements into practical service improvements. Responsibilities of your role include: * Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels * Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities * Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues * Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value * Administering new order requests on the client's behalf, ensuring a smooth, accurate and timely process * Taking care of the software delivery, from purchase to registration and implementation, reducing cycle times, increasing visibility and user satisfaction * Assist the client's procurement departments in the management of contracts * Keep track of maintenance and support renewals and ensure these are managed and processed prior to their expiration date * Functional management of Software Asset Management tooling * Identify, validate and present cost saving, cost avoidance and optimisation opportunities related to renewals, software license purchases, contracts and services * Deliver projects or workstreams as a consultant, taking ownership of defined deliverables, timelines, stakeholder communication, risks and quality assurance * Build and maintain strong relationships with SLS Consultants, Local Account Sales Teams, vendors and client stakeholders, supporting collaboration across commercial, operational and technical teams * Mentor junior team members by sharing knowledge, reviewing work, supporting onboarding activities and contributing to a culture of service excellence * Contribute to and, where appropriate, lead activities relating to standard operating procedures, process documentation, training material, knowledge sharing and team meetings * Take a proactive approach to learning, service innovation and the further development of Insight's Procurement Services capability LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Pour le compte d'un grand groupe bancaire situé à Paris, nous recherchons un Expert IBM i / AS/400 (H/F) dans le cadre d'une mission de 2 ans. Vous intègrerez l'équipe système et exploitation pour intervenir sur un environnement technique à fort enjeu. Missions principales : Administration, maintien en condition opérationnelle et optimisation de la plateforme IBM i. Réalisation des migrations de système d'exploitation (passage en OS 7.4 / 7.5). Administration de l'environnement matériel, des partitions et du stockage (LPAR / VIOS / FlashSystem). Gestion et suivi des politiques de sauvegarde système via BRMS. Supervision de l'exploitation et de l'ordonnancement des traitements applicatifs (Control-M, SAB).

Contexte & rôle Programme de transformation de la chaîne de facturation (conformité e‑invoicing via PDP, migration vers un moteur de billing cible, décommissionnement progressif de l'existant). Le rôle porte la voix métier Commerce & Finance, assure l'arbitrage fonctionnel et pilote la relation entre les différentes parties prenantes (éditeur PDP, éditeur billing, DSI interne). Missions clés Recueillir et structurer les besoins Commerce & Finance. Construire et prioriser le backlog de la chaîne cible. Arbitrer entre fonctionnalités natives / spécifiques / contournements. Garantir la cohérence fonctionnelle de bout en bout (CRM → moteur de billing → PDP → ERP comptable). Piloter planning, jalons, risques et instances de gouvernance. Conduire la migration progressive et valider les livrables métier. Livrables attendus Backlog priorisé Planning global & registre des dépendances Cartographie des flux KPI & reporting d'avancement Roadmap migration & double run PV de recette fonctionnelle Compétences requises Processus order‑to‑cash/quote‑to‑cash Tarification complexe & conditions commerciales Processus Finance (facturation, encaissement, comptabilisation, archivage légal) Réforme e‑invoicing/e‑reporting (PDP, PPF, Factur‑X) Méthodes PO & gestion de projet (backlog, jalons, risques) Capacité à traduire métier/outil et à orchestrer des parties prenantes divergentes

Dans le cadre d'un programme de transformation et d'évolution du système d'information, notre client recherche un(e) Test Lead pour accompagner les équipes dans la sécurisation des évolutions applicatives et des mises en production. Le périmètre s'appuie notamment sur un environnement CRM Salesforce, plusieurs applications/portails à destination de parties prenantes externes ainsi que des interfaces avec le système financier de l'entreprise. 📋 Vos missions Analyser les User Stories, spécifications fonctionnelles et parcours métier afin de définir les critères d'acceptation et les scénarios de test Concevoir et maintenir les cahiers de recette et cas de tests dans l'outil de gestion des tests Réaliser les tests fonctionnels, tests d'acceptation et tests de non-régression Effectuer des tests de bout en bout sur l'ensemble de la chaîne applicative : CRM, portails et interfaces avec les applications tierces Définir et maintenir la stratégie de tests et de recette Construire et suivre les indicateurs de qualité : avancement des tests, couverture, anomalies, régressions, délais de correction, incidents post-production, etc Identifier les risques sur les fonctionnalités et parcours critiques et alerter les responsables concernés Anticiper les besoins techniques et fonctionnels nécessaires à chaque campagne Coordonner la disponibilité des environnements de test Identifier les opportunités d'industrialisation de la recette Explorer et intégrer de nouveaux outils ou approches, notamment autour de l'IA Capitaliser les scénarios et résultats d'une campagne à l'autre Accompagner les utilisateurs métier dans leurs phases de recette Participer ponctuellement aux sessions de formation et de montée en compétence 🛠️ Environnement QA · Pilotage · Coordination/Management

Almatek recherche pour l'un de ses clients, Un Consultant Fonctionnel-Junior sur Courbevoie. Description Dans le cadre du déploiement de notre nouveau CRM, nous recherchons un(e) AMOA Junior pour accompagner l'équipe projet dans la conception, le déploiement et l'adoption de la solution. Principales missions : - Recueillir et formaliser les besoins auprès des équipes métiers. - Participer à la rédaction des spécifications fonctionnelles et user stories. - Préparer et exécuter les tests / recettes fonctionnelles et suivre les anomalies. - Contribuer à la préparation des ateliers métiers et comités projet. - Assurer le suivi des actions, décisions et livrables du projet. - Participer à la documentation et à l'accompagnement des utilisateurs lors du déploiement. Profil recherché : Bac+5 écoles de commerce, ingénieur ou université, avec une première expérience en gestion de projet / AMOA / CRM. Profil structuré, rigoureux, autonome et à l'aise dans les échanges avec les équipes métiers et IT. Compétences clés : gestion de projet, analyse fonctionnelle, recette et idéalement connaissance Salesforce. Présence au minimum 3 jours par semaine au siège (lundi, mardi, jeudi)

Solutions Architect Our Client is a leading global organisation with offices in Central London. They are looking to recruit a Solutions Architect with at least 10 years hands-on expertise as a Solutions Architect. The key purpose for the position is to manage the applications and technology in the company. This includes Integrating products Managing Data Identity Management systems and software Enhancing existing applications Must have an excellent understanding of networks and infrastructure Must have excellent knowledge of the Azure environment and Office 365. This is key position with high levels of responsibility. The Client is based in Central London. This is a 6 month assignment initially. The rate is negotiable but will be circa £500 pd to £700 pd. Do send your CV to us in Word format along with your rate and availability.

Junior Automation Engineer (PLC / HMI / SCADA) £40,000 - £48,000 + Structured Training + Hybrid Working + Technical Progression + Varied Automation Projects Staines-Upon-Thames Are you a Junior Controls Engineer, Automation Engineer or Software Project Engineer looking to accelerate your development on real industrial automation projects, with structured mentoring and a clear route to owning full project lifecycle delivery? On offer is a long-term opportunity to join a well-established nationwide engineering services provider where you'll be developed by an experienced Software Project Manager, building your capability from supporting quotations and specifications through to commissioning and handover. The business is known for delivering turnkey engineering and automation solutions across sectors such as food & beverage, pharmaceutical, personal care and chemical manufacturing, with a practical, safety-led culture and close collaboration across multidisciplinary teams. Due to continued growth and project demand, they are now looking to add to their specialist software function. In this role you'll help translate user requirements into functional design specifications, configure control system architectures, and develop/modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens). You'll also support commissioning, fault-finding and safe site delivery across UK customer sites, with hybrid working once fully inducted. This role would suit a junior-to-mid level automation engineer who can contribute from day one with PLC/HMI/SCADA exposure and wants structured development, increasing technical responsibility and a genuine route into project management. The Role: *Support delivery of industrial automation projects from quotation/specification through to commissioning *Develop and modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens) *Produce project documentation including FDS and RAMS *Assist with control architecture, networks and on-site fault-finding/commissioning across UK sites *Hybrid working available once fully inducted (office, home and site-based) The Person: *Experience with PLC and either HMI and/or SCADA (the more exposure the better) *Allen-Bradley and/or Siemens controls experience *Full UK driving licence and willingness to travel to customer sites Reference Number: BBBH277293A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Cette mission s'inscrit dans un environnement Défense : Le candidat doit être habilitable Secret Défense. Notre client recherche un Consultant Dataiku DSS confirmé (H/F) dans le cadre d'un programme stratégique de transformation des outils Finance au sein d'un environnement Défense. Vous interviendrez sur un projet de modernisation visant à remplacer plusieurs applications historiques sous Microsoft Access utilisées dans les processus de clôture comptable et d'analyse financière. | Le contexte | Notre client dispose d'une plateforme Dataiku DSS déjà opérationnelle et connectée à son système d'information basé sous l'ERP Baan / Oracle. L'objectif consiste à migrer progressivement les traitements existants développés sous Microsoft Access vers une solution robuste, industrialisée et maintenable sous Dataiku DSS. Vous serez au cœur de cette transformation en participant à l'analyse de l'existant, à la compréhension des règles métier et à la construction de la solution cible. | Vos missions | \- Analyser et comprendre les bases Microsoft Access existantes \- Réaliser la rétro-ingénierie des requêtes, traitements et règles de gestion \- Animer des ateliers avec les équipes métiers Comptabilité Industrielle \- Formaliser les besoins et rédiger les spécifications fonctionnelles \- Concevoir et développer les workflows et traitements sous Dataiku DSS \- Interagir avec les bases Oracle et l'environnement ERP existant \- Participer aux phases de tests, recette et mise en production \- Assurer la documentation des solutions développées \- Accompagner les équipes internes dans la prise en main des nouveaux traitements | Environnement technique | Dataiku DSS Microsoft Access SQL Oracle Database ERP Baan Python (apprécié) VBA / Macros Access (apprécié)

Nous recherchons un développeur principalement backend microservices expérimenté pour rejoindre une équipe en pleine structuration, dans un environnement technique 100% serverless AWS. • Développer, modifier et maintenir les microservices qui gèrent la donnée client CRM • Concevoir et faire évoluer les interfaces (API REST) entre le CRM et les systèmes consommateurs/producteurs de données client • Garantir la qualité, l'intégrité et la cohérence de la donnée client à travers les différents flux • Participer à la migration de fonctions historiques actuellement portées par une base Oracle vers des architectures serverless (AWS Lambda, AWS Glue), gestion de la rétention GDPR, calcul de la qualité de données... • Contribuer à la synchronisation des données entre le CRM (master) et les systèmes tiers, notamment dans le cadre de la migration e-commerce vers Shopify • Dévelopement Front End ponctuel pour des besoins de console d'administration/monitoring interne • Documenter les développements, les flux et les choix techniques • Travailler en environnement Agile (PI planning, cérémonies SAFe/Scrum) Stack technique : • TypeScript et Node.js • AWS serverless : Lambda, DynamoDB (NoSQL) • API REST, JSON • AWS Glue, scripts d'ETL/migration de données Outils et méthodes : • Git (versioning, branches, pull requests) • CI/CD via Gitlab et release management • Jira, Confluence Référence de l'offre : btt6o3wzj4

Grafton recherche pour l'un de ses clients un Lead Product Manager Métier & SI pour piloter le cadrage et la refonte d'un service à forte volumétrie. Contexte L'existant s'appuie sur un CRM et des outils de gestion documentaire/éditique, avec de nombreuses interfaces SI. L'objectif est une refonte globale visant à simplifier les parcours, moderniser le socle applicatif, fiabiliser les flux et automatiser les traitements à forte volumétrie. Objectifs de mission Diagnostiquer l'existant (process, parcours, outils, flux, données, irritants). Définir la cible fonctionnelle, organisationnelle et applicative + trajectoire de transformation. Identifier et prioriser les opportunités d'automatisation à forte valeur. Proposer les solutions technologiques (workflow/BPM, RPA, OCR, GED, éditique, API, IA, self-care…). Mettre en place le pilotage (gouvernance, COPROJ/COPIL) et coordonner Métier & SI. Responsabilités principales Cadrage métier & vision produit : ateliers, immersion terrain, vision, roadmap priorisée (valeur/effort/risque/dépendances). Automatisation : conception de scénarios, définition d'indicateurs, mesure des gains (délais, effort, qualité, satisfaction). Pilotage programme & partenaires : gouvernance, alignement besoins/architecture, reporting exécutif. Profil recherché (indispensable) 10 ans d'expérience minimum en transformation Métier & SI. Expérience confirmée : Lead Product Manager / Product Director / Directeur de programme / AMOA senior. Contexte : CRM / relation client / centres de services / back-offices à forte volumétrie. Coordination d'équipes métier. Pré-requis éliminatoire : avoir conçu et déployé au moins 2 automatisations mises en production, avec technos mobilisées + résultats mesurés (gains opérationnels). Modalités Type : Mission freelance Durée : 2 mois Rythme : Temps plein Localisation principale : Courbevoie (92) - présence sur site requise Immersion terrain : Fontenay‑Trésigny (77) - 1 jour/semaine minimum Démarrage : dès que possible