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Senior IT Support Analyst - Highly Regulated Engineering Environment Type: Full-time, Permanent Clearance: Must be eligible for SC Clearance Driving Licence: Full UK licence requiredAre you an experienced Senior IT Support professional looking to step into a role where your technical expertise truly matters? We're supporting a leading organisation in a highly regulated engineering sector that is seeking a skilled Senior IT Support Analyst to join their team. This position offers the chance to work with cutting‑edge technologies, contribute to critical IT operations, and influence the stability and security of enterprise‑level systems. The Role As a Senior IT Support Analyst, you will: Provide advanced support across hardware, software, networking, and security issues Administer Windows Server (2019-2025) , Active Directory , Entra ID , and RBAC Manage PAM solutions and maintain secure access controls Support and administer Microsoft 365 , including Purview, Exchange Online, and Teams Work with VMware vSphere and Horizon VDI environments Ensure effective patching, maintenance, and compliance across systems Assist with backup and disaster recovery processes Support endpoint security and patching tools Provide network troubleshooting assistance Lead or participate in IT projects Maintain clear, accurate documentation Occasionally provide out-of-hours support when required What You'll Bring Essential Skills & Experience Strong experience in 2nd line or senior IT support roles within enterprise environments Deep understanding of Windows Server , Active Directory , and Microsoft 365 Good knowledge of networking fundamentals: TCP/IP, DNS, DHCP Hands-on experience with VMware virtualisation Knowledge of backup and recovery processes Awareness of security and compliance frameworks such as: ISO 27001 Cyber Essentials Plus CAF 2.0 Excellent troubleshooting and analytical skills Experience supporting Autodesk software (desirable) UK national (required to meet SC clearance criteria) Full UK driving licence Desirable Skills Exposure to hybrid cloud environments (Azure/AWS) Experience with Nutanix AHV, Hyper‑V, or Azure-based hypervisors Experience with endpoint management tools (e.g., Intune) Knowledge of disaster recovery planning and testing SAP S/4HANA exposure To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Junior Infrastructure Project Manager Our Client is looking to recruit an Junior Technical Infrastructure Project Manager with at least 3 to 5 years expertise to manage and oversee the technical processes, enhancements, upgrades and installation of new software and processes. Must be someone who has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware and software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. You must ideally have an ITIL certification. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of departments. Must be able to travel across UK, Europe and Asia occasionally. The role will be based in Milton Keynes. The salary for the role will be in the range £35K - £40K per annum plus Benefits. Please send your CV to us in Word format along with your salary and availability

IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. The salary for this position with be circa £45K - £55K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.

IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 and 2 level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: · Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). · Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. · Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm · Windows Server Environment 2012/2016 - design, deployment, maintenance and support. · VM-Ware virtualisation environments. · Backups (various and ability to use different applications). · Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) · Router maintenance - wireless configuration, installation and setups. · PowerShell to a competent level (backup/azure/EMC). · VPN Administration and Deployment. · DNS – administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract – FTC initially. Do send your CV to us in Word format along with your salary and availability.

Head of IT Infrastructure - City Our Client is looking to recruit a Head of IT Infrastructure with at least 7 to 10 years solid hands-on expertise to run the IT Infrastructure at this City based bank. Must be someone has been through the cycle from 1st to 3rd line support and subsequently moved in to project management or Head of IT Infrastructure. You will be involved with project planning and delivering upgrades to hardware and software and decisions with senior management. You must therefore be able work at all levels and understand the full project life-cycle. Must have experience of the following as a minimum: Active Directory and SCCM server management. Disaster Recovery Swift Messaging Windows Server EMC SAN Ability to communicate effectively at all levels. You will be working in a small team. Any experience from the banking World would be handy. The role will be based in the Central of London. The salary for this position will be in the range £70K - £90K plus benefits. Please send your CV to us in Word format along with your daily rate and availability.

Role Summary The PingFederate Engineer (UK Onshore) is responsible for the design, implementation, and operational support of enterprise grade federated identity and single sign on (SSO) solutions using PingFederate. The role is client facing, requiring close collaboration with UK based stakeholders, application teams, and security leadership to deliver secure, compliant authentication services across on premise, cloud, and hybrid environments. This role operates within regulated UK environments (e.g. Financial Services, Insurance, Healthcare), ensuring adherence to UK security standards, data protection requirements, and audit expectations while enabling modern authentication using SAML, OAuth, and OpenID Connect. ________________________________________ Key Responsibilities UK Onshore Delivery & Stakeholder Engagement * Act as a UK onshore technical SME for PingFederate within client IAM programmes. * Engage directly with UK business, application, and security stakeholders to gather requirements and explain federation designs in clear, non vendor language. * Participate in design authorities, CABs, and security reviews, representing the identity federation domain. * Support UK delivery governance, documentation standards, and change management processes. ________________________________________ Identity Federation & SSO Engineering * Design, configure, and support PingFederate as an Identity Provider (IdP) and Service Provider (SP) for internal, partner, and customer applications. * Implement and support SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) authentication flows. * Deliver IdP initiated and SP initiated SSO integrations for web, mobile, and API based services. * Integrate PingFederate with Active Directory / LDAP and external identity providers. ________________________________________ Platform Administration & Operations * Perform installation, configuration, upgrade, and patching of PingFederate in line with UK enterprise standards. * Configure high availability, clustering, and load balanced deployments suitable for regulated production environments. * Manage SSL/TLS certificates, key rotation, trust stores, and federation metadata. * Provide 3rd line support, root cause analysis, and incident resolution for authentication and federation issues. * Support change, release, and incident processes aligned to ITIL practices. ________________________________________ Security, Risk & Compliance * Ensure solutions comply with UK regulatory and security requirements, including: o Data protection and privacy obligations (e.g. UK GDPR) o Internal security policies and audit controls * Implement MFA and adaptive authentication integrations (e.g. PingID or third party MFA). * Apply Zero Trust and least privilege principles within federation and token designs. * Support internal and external audits by providing technical evidence and documentation. ________________________________________ Customisation & Integration * Develop or support custom PingFederate adapters, selectors, and token translators (Java based) where required. * Integrate PingFederate with PingAccess, API gateways, CIAM platforms, and cloud identity services. * Work with DevOps teams to support automation, environment consistency, and controlled deployments. ________________________________________ Required Skills & Experience Essential Technical Skills * Strong, hands on experience engineering and supporting PingFederate in enterprise environments. * Deep understanding of: o SAML 2.0 o OAuth 2.0 o OpenID Connect (OIDC) * Experience integrating with Active Directory, LDAP, and identity stores. * Solid understanding of PKI, certificates, encryption, and secure authentication flows. * Ability to troubleshoot complex federation issues across multiple systems. Experience * Typically 4-8+ years in IAM / Access Management / Identity Federation roles. * Proven experience working in UK regulated or compliance driven environments. * Experience working onshore with UK clients or stakeholders. * Exposure to cloud or hybrid identity architectures (Azure AD, AWS, GCP) is desirable. ________________________________________ Education & Certifications * Degree in Computer Science, Information Security, or related discipline (or equivalent experience). * Desirable (not mandatory): o Ping Identity certifications o Security or IAM certifications (CISSP, CISM, Security+, etc.) ________________________________________ Behavioural & Delivery Expectations (UK Onshore) * Strong written and verbal communication skills suitable for UK client environments. * Ability to explain complex IAM concepts to non technical stakeholders. * Comfortable working within UK delivery governance, risk, and audit frameworks. * Collaborative mindset with a strong focus on quality, stability, and compliance. ________________________________________ Nice to Have * Experience delivering Financial Services or Insurance IAM programmes in the UK. * CIAM (Customer Identity) exposure. * Migration experience from ADFS, SiteMinder, or other legacy federation platforms to PingFederate. * Familiarity with ServiceNow, JIRA, Confluence, and structured delivery models. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.