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IT Support Analyst with 1 and 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2 level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £75K - £85K. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre du renforcement d'une équipe en charge d'applications critiques au sein d'un acteur majeur des services financiers, nous recherchons deux Ingénieurs Support Applicatif N2/N3. Vous intégrerez une équipe responsable du maintien en conditions opérationnelles, de la gestion des incidents et de l'amélioration continue des applications de production dans un environnement international. MissionsAssurer le support applicatif de Niveau 2 et Niveau 3 sur des applications critiques. Superviser les environnements de production et assurer le suivi des alertes. Analyser, diagnostiquer et résoudre les incidents applicatifs et techniques. Travailler en collaboration avec les équipes de développement, d'infrastructure et les équipes métiers. Participer aux cellules de crise lors d'incidents majeurs. Réaliser les analyses post-incidents et suivre les plans d'actions associés. Produire et maintenir la documentation d'exploitation et les procédures. Contribuer à l'amélioration continue des processus de support. Identifier et mettre en œuvre des opportunités d'automatisation afin d'améliorer l'efficacité opérationnelle. Participer au support étendu et aux rotations d'astreinte si nécessaire.

Bonjour, je recherche pour l'un de mes clients un(e) consultant(e) support applicatif. Skills : support - Kubernetes - Docker - anglais Mission : -prendre en charge les incidents de production -analyser les incidents applicatifs -assurer le suivi opérationnel des applications conteneurisées déployées sur Kubernetes, OpenShift ou Docker au sein d'un environnement cloud -appliquer les procédures de résolution existantes -préparer et transmettre les escalades au niveau 3 N'hésitez pas à revenir vers moi pour des informations complémentaires.

Nous recherchons pour une mission longue chez notre client secteur banque/finance en région parisienne un Technicien Support Poste de Travail et Helpdesk. Vous rejoignez une équipe Helpdesk et solutions Workplace qui travaille sur deux sites et assure un service de qualité sur une large plage horaire en heures ouvrées. La priorité est donnée au support de proximité, avec une participation possible à la prise d'appels et au traitement des mails. Vos missions : - Assurer le support de 1er et 2e niveau par téléphone, par mail ou en présentiel - Filtrer, traiter, coordonner et suivre les demandes de service IT - Accompagner les utilisateurs sur leurs postes, tablettes et smartphones - Identifier et résoudre les incidents matériels et logiciels - Gérer le parc de postes de travail, les configurer et les installer - Rédiger la documentation de support utile à l'équipe - Coordonner les prestataires internes et externes pour résoudre les problèmes opérationnels - Contribuer aux projets Workplace et proposer des améliorations Ref : O-VQHHS

RésuméLe Technicien Support joue un rôle crucial dans la gestion des services informatiques au sein de la DSI, assurant la qualité et l'efficacité des prestations fournies tout en répondant aux besoins des utilisateurs. Responsabilités :Participer à l'élaboration des propositions de services de la DSI (qualité, délai, coût) Avoir une vue synthétique des activités et prestations fournies par la DSI aux métiers Coordonner les interventions régionales des prestataires internes et externes Gérer, optimiser et suivre l'évolution du parc informatique & téléphonique (mobilité et fixe) Gérer, optimiser et suivre les accès utilisateurs (entrées / sorties / mouvements) et les accès au SI Maintenir en conditions opérationnelles les sites sur son périmètre Participer aux projets d'intégration des nouvelles acquisitions Contribuer à la mise en production et au déploiement de nouvelles fonctionnalités applicatives Élaborer le budget informatique Réaliser le reporting informatique Must Haves :Expérience en gestion des services informatiques Excellente communication avec les utilisateurs et équipes techniques Compétences en gestion de parcs informatiques

Contexte de la mission et livrables associés : Au sein du département informatique du client, et plus particulièrement au sein de la conformité, périmètre en pleine évolution, l'équipe émettrice de ce cahier des charges porte les principales missions suivantes : • Gestion de la relation avec les métiers pour assurer le support et le bon fonctionnement des applications du périmètre au travers d'une comitologie adaptée. • Enregistrement, prise en charge et réalisation des demandes de support applicatif de niveau 1 et 2. • Être les garants des bonnes pratiques et du suivi des processus. • Mise à jour et maintien de la connaissance et centralisation de la documentation dans les outils dédiés aux activités de support. • Gestion des problèmes jusqu'à leur résolution définitive. • Suivi des audits de sécurité et des obsolescences. • Respect des SLA /OLA. Le contexte est international du fait du déploiement des applications sur l'ensemble des sites à l'international et la présence d'effectifs supports situés à Singapour.

Coordinateur Support IT F/H - Nantes Le contexteExperis recherche un Coordinateur Support IT F/H pour intervenir au sein d'un acteur majeur du secteur de la distribution et de l'industrie. Véritable relais entre les utilisateurs, les équipes IT et les prestataires, vous assurez le maintien en conditions opérationnelles des services informatiques et contribuez à l'amélioration continue de l'environnement de travail des collaborateurs. Vos missionsAssurer le support informatique de proximité auprès des utilisateurs et accompagner la résolution des incidents. Coordonner les interventions des équipes techniques et des prestataires internes ou externes. Gérer le parc informatique et téléphonique (postes de travail, équipements mobiles et téléphonie). Administrer les accès utilisateurs et participer à la gestion du cycle de vie des comptes (arrivées, départs, mobilités). Veiller au maintien en conditions opérationnelles des infrastructures et services IT sur votre périmètre. Participer au déploiement de nouvelles applications, versions logicielles et projets de transformation. Recueillir, analyser et formaliser les besoins des utilisateurs en lien avec les équipes métiers. Contribuer au suivi de l'activité, au reporting et à l'amélioration continue de la qualité de service. Assurer un rôle de coordination dans la gestion et l'escalade des incidents. Être force de proposition pour optimiser les processus et l'expérience utilisateur.

Mission : Technicien Support Utilisateurs junior, annotation de documents pour évaluation d'IA (Lyon) Disponibilité immédiate (ASAP). Candidat basé sur Lyon exclusivement. Si vous n'êtes pas disponible rapidement et localisé sur Lyon, merci de ne pas candidater. Contexte Au sein d'une squad d'un grand groupe bancaire qui met à disposition une API de reconnaissance et de lecture de documents, vous participez à l'évaluation de solutions d'IA (OCR, LLM). Pour mesurer la qualité de leurs résultats, la squad a besoin d'une « source de vérité » : une extraction manuelle, fiable et exhaustive des informations contenues dans les documents. Missions Lire des documents de natures variées (bulletins de salaire, pièces d'identité, actes, factures d'énergie, etc.) Traiter de gros volumes : 300 exemplaires minimum par type de document Reporter les données lues dans un tableur Excel, selon un format défini Contrôler la qualité et la cohérence des saisies Remonter les anomalies et cas particuliers à la squad Compétences requises Bonne maîtrise d'Excel Première expérience (0 à 2 ans) en support, saisie de données ou back-office Intérêt pour la donnée et l'IA : un plus Savoir-être Rigueur, sens du détail et fiabilité Capacité à maintenir concentration et qualité constantes sur la durée Discrétion : manipulation de documents contenant des données personnelles Conditions impératives Disponible ASAP Basé sur Lyon, mission sur site Durée minimale : 6 mois

2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity Role Description The 2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity is a full-time, hybrid role based in London, with the option to work from home part of the time. The role involves providing second-line technical support for FIS Integrity treasury infrastructure, including investigating and resolving complex incidents, performance issues, and system errors escalated from first-level support. Daily responsibilities include monitoring system health, maintaining server and application environments, managing integrations, and supporting upgrades, patches, and configuration changes. The engineer will collaborate with infrastructure, security, and treasury application teams to ensure system stability, compliance, and high availability. The role also includes documenting procedures, creating support knowledge articles, and contributing to continuous improvement of the support processes and tools. FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2nd level implementation and support position. Qualifications · Strong technical support and troubleshooting skills, including experience handling 2nd level incident resolution and root cause analysis. · Hands-on system administration experience with enterprise environments, particularly in managing and supporting financial or treasury systems. · Solid understanding of operating systems (eg, Windows Server, Linux) and related infrastructure components. · Knowledge of network security principles and practices, including access control, encryption, and secure configuration management. · Experience with FIS Integrity or similar treasury/financial software is highly desirable. · Ability to work effectively in a hybrid setup in London, collaborating with cross-functional teams and external vendors. · Strong analytical, documentation, and communication skills, with attention to detail and a structured approach to problem solving. · Relevant technical certifications (eg, Microsoft, Linux, networking, security) and a degree in computer science, information technology, or a related field are advantageous. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. ·Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes) · Oversee payment flows across SWIFT, API, EBICS, and bank platforms · Validate inbound data (bank statements, market data, trade feeds) · Execute operational runbooks for failed processes and controlled reprocessing · Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations. · Log, classify, and prioritize incidents in ServiceNow based on Treasury business impact · Perform structured triage and initial diagnosis · Resolve standard issues within SLA using approved knowledge base and runbooks · Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context · Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes. · Validate transaction, position, balance, and exposure data across Treasury systems · Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases. · Support execution of business testing, UAT, and regression testing · Validate operational outputs resulting from system changes · Assist in business readiness checks prior to release or cutover Essential · 2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support · Understanding of Treasury processes (payments, liquidity, settlements) · Experience with incident management and ITIL processes · Strong analytical and troubleshooting skills Desirable · Experience in FIS Integrity System · Basic SQL or data interrogation capability · Exposure to SWIFT, APIs, and integration technologies · Experience supporting UAT or testing cycles Qualifications · Degree in Finance, IT, or related discipline · ITIL Foundation (preferred) · Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable · A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £75K - £95K. Do send your CV to us in Word format along with your salary and availability.

IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritize incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) · Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable · A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £85K. Do send your CV to us in Word format along with your salary and availability.

Assurer le support informatique de proximité auprès des utilisateurs, tous niveaux confondus. Réaliser l'administration des systèmes et contribuer au maintien en condition opérationnelle des environnements informatiques. Assurer la maintenance et le support complet des postes de travail, sur les aspects matériels et logiciels. Déployer, installer, configurer et mettre à jour les applications métiers. Accompagner les utilisateurs dans la prise en main des outils informatiques et la résolution de leurs incidents. Assurer le support et la gestion des solutions de téléphonie mobile et de téléphonie de marché. Participer aux projets transverses et aux évolutions techniques de l'environnement informatique. Intégrer les développements de proximité répondant aux besoins opérationnels des utilisateurs. Assurer la gestion du parc informatique, notamment le suivi des équipements, leur configuration et leur renouvellement. Intervenir dans un environnement de marchés financiers comprenant des utilisateurs en poste fixe, en flex office et en espaces de travail partagés.

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you'll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role ●Lead large IT projects, including the design and deployment of new IT systems and services ●Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware ●Own projects, solutions, and key responsibilities within a larger business initiative ●Handle business-critical IT tasks and systems administration ●Research and evaluate emerging technologies, hardware, and software ●Track and maintain hardware and software inventory Responsibilities for IT Manager ●Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure ●Help define IT infrastructure strategy, architecture, and processes ●Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs ●Assess vendors and develop test strategies for new hardware and software ●Troubleshoot hardware and software issues related to internal IT ●Supervising daily operations of network and server infrastructure ●Aligning IT infrastructure with current and future business requirements and goals ●Evaluating risk, developing network recovery and backup processes ●Assessing and purchasing new and replacement hardware ●Testing, troubleshooting and adjusting information systems to operate effectively ●Implementing security of the network, data and its storage and communication systems ●Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions ●Train employees on both software and hardware, troubleshoot, and provide technical support when needed ●Develop and execute disaster procedures, and maintain data backups ●Manage information technology and computer systems ●Identify problematic areas and implement strategic solutions in time ●Preserve assets, information security and control structures ●Proven working experience as an IT Manager or relevant experience ●Excellent knowledge of technical management, information analysis and of computer hardware/software systems ●Expertise in data center management and data governance ●Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager ●Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience ●5-7 years experience in IT management ●Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies ●Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems ●Strong critical thinking and decision-making skills ●Excellent project management skills and strong ability to prioritize ●Firm grasp on IT infrastructure and operations best practices ●Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. ●Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. ●Expertise with implementing, configuring, and testing solutions ●Proven leadership skills ●Strong creative and analytical thinking ●Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

Je recherche un Ingénieur Support Cloud Junior moins de deux ans d' experience Contexte : Au sein du groupe "automation lab" vous serez dans le domaine "Support Cloud" pour traiter les tickets (demandes clients) qui bloquent dans le portail Cloud opérsé par l'orchestrateur BPM (Business Process Management : outil IBM Business Automation). vous serez amené à travailler avec tout le Delivery (Linux, windows, x86,...) les équipes data base, les équipes sécurité, etc afin d'indentifier les root cause sur les blocages des demandes. Le support Cloud est en pleine transformation, la rigueur et l'organisation seront un véritable appui pour la réussite de cette mission Cloud IBM & l'orchestrateur Ansible SCCM SFM Phyton Linux Red Hat, Virtualization VMware ESX, TCP/IP, TLS/SSL, ICMP, LDAP, Virtual Directory Service, SFTP, SMTP, SSH, X509, PKI, OpenSSL, GPG/PGP, Java, HTML/CSS, MySQL, , Socks 5, Java Development based on OpenSource; standards-based access management system , RBAC implementation up to level 1, API LDAP (OSGI repository), Web based administration interface (Remote Application Platform),... Missions : Suivi des demandes du portail Cloud : IBM Cloud (Cloud dédié) - Traitement des Incidents Clients - Accompagnement Client sur le suivi des incidents. Suivi des blocages des demandes via l'orchestrateur; savoir les expliquer, les corréler aux différentes incidents. savoir les analyser , les catégoriser et les dispatcher aux bonnes équipes pour les résoudre et travailler de façon conjointe avec IBM (ouvrir des cases à IBM, les challenger, ....). Documenter les anomalies rencontrées; documenter les Mode OP. connaissance BPM (orchestrateur IBM Cloud). Connaissance environnement Cloud : K8S

Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Applications Support Engineer Linlithgow Hybrid - 2-3 Days a week on site Competitive Salary + 32 Days Holiday + Bonus + Shares + Healthcare + Income Protection + Flexible Working Hours + Pension Are you a technically minded engineer with networking knowledge and strong problem-solving skills, looking to join a growing technology company where you can become a product expert, work with global customers, and play a key role in supporting cutting-edge network test and measurement solutions? This is an excellent opportunity to join a highly innovative engineering business at the forefront of network synchronisation, performance validation and network emulation technologies. You will become a key member of the Applications Engineering & Support team, providing technical expertise and support to customers across the world. In this varied role, you will investigate and resolve complex technical issues, collaborate closely with development teams, and build a deep understanding of customer applications and operational challenges. You will also contribute to product improvements, customer training, technical documentation and industry events. The ideal candidate will have strong analytical skills and good understanding of networking fundamentals. Experience within technical support, applications engineering and has been customer facing is important to succeed in this role. The Role: Provide technical support to customers, partners and internal sales teams Investigate complex networking and product-related issues Work closely with Product Development to identify root causes and resolutions Create technical documentation, application notes and training materials Deliver technical presentations and customer training when required The Person: Degree qualified in Engineering, Computer Science, Physics, Networking or similar Good networking knowledge Excellent analytical and troubleshooting skills Experience in technical support, applications engineering or testing environments advantageous Python scripting and IP networking experience beneficial Reference Number:BBBH281512 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.