Find your next tech and IT Job or contract IT support in England

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Our client is looking for a Desktop Support Engineer to join their team on a six month initial contract, working full time onsite in Leiston. This role would be working via an umbrella company and require a candidate with active SC clearance. * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is looking for a Cutover Support Analyst to join their team on a initial contract until end of April next year with good scope for extensions. This role would be working 2-3 days a week onsite in Knutsford and working via an umbrella company. Role Description: Business Analysis & Process Mapping: Collect and document requirements from HR, IT, and business stakeholders. Analyze existing HR processes and identify gaps for integration. Prepare process flows, SOPs, and harmonization plans. Coordination & Stakeholder Engagement: Act as the central point of contact for HR rollout and merger activities. Coordinate across multiple teams and organizations to ensure alignment. Schedule and facilitate workshops, meetings, and status updates. Cutover Planning & Execution: Support the development of cutover plans for HR systems and processes. Coordinate activities leading up to go-live, including data migration, validation, and readiness checks. Ensure smooth transition with minimal disruption to business operations. Onboarding & Transition Support: Assist in designing onboarding plans for employees from merged organizations. Support communication and training initiatives for smooth adoption. Reporting & Documentation: Maintain project trackers, dashboards, and status reports. Document decisions, risks, and action items for leadership visibility. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Cutover Support Analyst 4 Month contract initially Based: Knutsford - 2-3 Days on site Rate: £300 - £375 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Cutover Support Analyst to join the team. Key Skills & Experience: Business Analysis & Process Mapping: Collect and document requirements from HR, IT, and business stakeholders. Analyze existing HR processes and identify gaps for integration. Prepare process flows, SOPs, and harmonization plans. Coordination & Stakeholder Engagement: Act as the central point of contact for HR rollout and merger activities. Coordinate across multiple teams and organizations to ensure alignment. Schedule and facilitate workshops, meetings, and status updates. Cutover Planning & Execution: Support the development of cutover plans for HR systems and processes. Coordinate activities leading up to go-live, including data migration, validation, and readiness checks. Ensure smooth transition with minimal disruption to business operations. Onboarding & Transition Support: Assist in designing onboarding plans for employees from merged organizations. Support communication and training initiatives for smooth adoption. Reporting & Documentation: Maintain project trackers, dashboards, and status reports. Document decisions, risks, and action items for leadership visibility. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Title: Portfolio Support Lead Location: Preston, Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £42,000 dependent on experience What you'll be doing: Lead governance activities across the programme, ensuring they are consistent with the standards and direction set by the Programme Management Office Produce clear, tailored reports for senior stakeholders and steering boards at both programme and portfolio level, delivered in line with agreed reporting cycles Analyse programme and project data to identify risks, issues, and trends, providing insight to support programme, portfolio, and project leaders in effective delivery Oversee central resourcing plans and related processes, including order and invoice management, ensuring accurate and timely information is maintained Work closely with programme and finance teams to ensure project managers keep financial information up to date, including forecasts and overall project position Manage the programme change control process, ensuring requests are captured, assessed, and implemented appropriately Drive continuous improvement by sharing best practice, embedding improvements, and supporting the Programme Management Office with reporting, governance, assurance, and quality compliance Maintain accurate project libraries and documentation, ensuring effective control and easy access to key information Your skills and experiences: Essential: Broad knowledge and proven experience of working on complex programmes and projects Demonstrated experience in financial oversight and resource management, with the ability to support effective planning and control Recognised project management qualification (such as APM, Prince2 or equivalent) Experienced in using project management tools and advanced Microsoft Office applications (including Excel, PowerPoint, and Word) Desirable: Proven experience in identifying, implementing, and embedding process improvements and best practices within PMO or project teams Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Project Management team: As a Portfolio Support Lead, you will be working collaboratively in a small team of PMO professionals, reporting to the Senior Portfolio Support Lead. The PMO is a centralised function supporting delivery of projects across various business areas including Submarines. The PMO defines and maintains project management standards, best practices, and governance to ensure projects are delivered successfully and align with business goals. BAE Systems offers multiple opportunities for career growth and progression via a mature and progressive Project Management function spanning the entire organisation. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 5th December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Company Description Vanquish Tech provides tailored technology solutions to empower businesses of all sizes. We are small enough to care deeply about each client, yet large enough to make a significant impact. Our mission is to simplify the complexities of technology by integrating hardware, software, cloud, and professional services to suit each client's evolving needs. We believe in transparency and thoughtfulness, emphasizing personalized and responsive solutions to meet our clients' unique challenges. Join us as we design tomorrow, together. Role Description We are seeking a reliable, customer-facing Onsite AV Support Engineer to provide exceptional day-to-day technical support within a dynamic corporate environment. This role is hands-on and highly visible, ensuring the smooth running of all audio-visual (AV) systems and services across meeting spaces and boardrooms. The successful candidate will act as the first responder to all AV incidents and service requests, perform proactive maintenance and testing, and support key daily meetings. You will also operate as a sound engineer in the main boardroom, ensuring clear and balanced audio for all participants through live sound management and uplift. This role suits a dependable, punctual AV professional with strong technical understanding and a passion for delivering excellent user experiences in high-profile environments. Key Responsibilities Incident Response & User Support Act as the first line of response for all AV incidents and requests. Troubleshoot and resolve AV and video conferencing issues quickly and effectively. Support users in meeting spaces, providing calm, professional assistance under pressure. Liaise with remote technical teams and escalate issues where appropriate. Proactive Maintenance & Testing Perform daily and weekly proactive checks to ensure all AV systems are operational. Test and document performance of AV equipment and room systems. Carry out firmware updates, cable checks, and equipment cleaning as part of preventative maintenance routines. Meeting Support & Live Operation Set up and support key daily and high-profile meetings, ensuring all equipment, displays, and conferencing systems function seamlessly. Provide in-room and remote support for Cisco Webex and Microsoft Teams meetings, ensuring a smooth hybrid meeting experience for all participants. Operate as a live sound engineer in the main boardroom, managing audio balance, levels, and clarity so every participant can be heard clearly. Manage microphones, sound uplift systems, DSPs, and conferencing hardware during live sessions. Proactively monitor audio and video quality during meetings, making real-time adjustments as required. Liaise with meeting organisers and presenters to ensure all AV requirements are prepared and tested in advance. Support and monitor IPTV and triple play systems, ensuring live, streamed, and broadcast content functions correctly across all displays and distribution networks. Customer Experience Maintain a professional, approachable, and customer-first attitude at all times. Communicate effectively with end-users, stakeholders, and management. Ensure meeting spaces are always presented to a high standard. Skills & Experience Required Essential Proven experience supporting corporate AV environments in a customer-facing capacity. Excellent knowledge of Cisco meeting room systems (Webex and RoomOS). Strong understanding of audio fundamentals, including microphones, DSPs, and sound reinforcement. Confidence in operating live sound in large meeting or boardroom environments. Ability to diagnose and resolve technical issues quickly under pressure. Reliable and punctual with a strong sense of ownership and responsibility. Bachelor’s degree in a related field or relevant work experience. Desirable Experience with Q-SYS audio systems (QSC). Familiarity with Extron or Crestron control systems. Knowledge of Teams Rooms, Zoom Rooms, and hybrid meeting technologies. AVIXA CTS or manufacturer-specific certification (e.g. Cisco, QSC, Extron). More About You Professional, courteous, and confident with excellent communication skills. Calm and methodical under pressure. Diligent, proactive, and always looking to prevent issues before they occur. Takes pride in delivering a high-quality AV experience for every meeting. Self-motivated with a “can-do” attitude and strong attention to detail. Why Join Us? Be part of a high-performing team supporting a leading organisation. Work with cutting-edge AV and collaboration technologies. Opportunities for training and professional certification. A culture that values reliability, trust, and technical excellence. Hours: 8 30 am - 5 30 pm Salary: 45k per annum Location: Onsite everyday Central London Start Date: ASAP

Job Title: Support Engineer - Configuration Control Location: Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £38,000 + depending on experience What you'll be doing: Working as part of US CMC (Common missile Compartment) datum pack/product config team to deliver SWSS/US (Strategic Weapon System Support) Specific requirements to support the ILS (Integrated Logistic support) build outputs Support the development of design solutions to agreed time, cost and quality in accordance with project or business milestones by establishing and maintaining the appropriate configuration control baselines Comply with the contractual requirements and undertake work in accordance with company, safety, environmental, contractual and local business processes, standards, procedures and documentation Ensure the configuration control baselines and the processes to monitor and check them are complete, and will provide the appropriate levels of evidence for assurance, control and contractual purposes Support the flow of configuration control requirements to suppliers, and the review and monitoring of their subsequent performance as appropriate Support the development of estimates for the scope of work and resources required to deliver it in order to support bids, proposal development and project planning activities for configuration control and baseline management activities. Work with the In-Service Design Change engineering team and other members of the in-service support organisation to improve own levels of subject matter expertise, including gaining a broad understanding of project management and business processes that will be impacted by the good or bad configuration control processes Ability to manage and influence stakeholders, at all levels across the business Your skills and experiences: A relevant STEM qualification and/or equivalent experience Knowledge and experience of the engineering lifecycle. Knowledge or at least recognition of relevant engineering standards, including safety and environmental regulations Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The DATUM Pack team The Datum Pack/ Product config team is an ever-growing diverse team made up of a wide range of previous experience from Project management to engineering, therefore it brings together varying skillsets and experiences aligning with the nature of the work in Datum Pack. Joining this team allows you to be part of the future growth of Submarine Support in Barrow and also gives you the opportunity to work with a range of internal and external stakeholders including the MoD. This role provides exposure internally across functions such as Engineering, Quality and Integrated Combat Systems so you will gain a wide range of understanding of how the business functions and how the submarine life cycle develops through to handover to service. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Job Title: Configuration Support Engineer Location: Portsmouth - Broad Oak - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £38,000 (dependent on skills and experience) What you'll be doing: Liaise with both internal and external stakeholders as required ensuring that their requirements are adequately supported and that their needs are fully considered and incorporated where appropriate and agreed Maintain a series of electronic Customer Master Record index (MRI) books using exported SAP reports, Word and Excel data combined into a single deliverable bookmarked Adobe PDF file Become SAP Administrator assistant to cover in times of absence, processing First issue Notes (FINs) and Engineering Request (ERs) on behalf the Configuration department. Provide user support Become SAP ZA Repairs assistant to cover in times of absence. Creating and processing SAP ZAs on behalf the Configuration department. Provide user support Undertaking secretariat duties, organise meeting and construct the Agenda and Minutes for Local Technical Committees (LTC) with the Customer. Progress chasing previous Minutes actions Help provide project guidance regarding configuration standards requirements Help provide user guides for SAP and Configuration processes, providing one-to-one training where necessary Involvement in Continuous Improvement and Learning from Experience (LfE) activities Your skills and experiences: An engineer with a moderate breadth of knowledge and experience Understands theories and concepts in an engineering discipline area gained through professional qualification or equivalent Understands engineering approaches, processes and procedures Engineering Design structure and document change control background knowledge is essential SAP experience or similar packages Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Configuration Management Team (Torpedo Engineering Support): As a Configuration Support Engineer, you will play a key role in maintaining the integrity, accuracy, and traceability of complex weapon system configurations throughout their lifecycle. Working alongside design, manufacturing and support teams, you will ensure engineering data is controlled, documented and compliant with relevant defence standards. This is an exciting opportunity to contribute to our cutting edge technology operating in the underwater battlespace Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 25th November 2025

Job Title: Senior Support Engineer - Configuration Control Location: Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £42,215 + depending on experience What you'll be doing: Working as part of US CMC (Common missile Compartment) datum pack/product config team to deliver SWSS/US (Strategic Weapon System Support) Specific requirements to support the ILS (Integrated Logistic support) build outputs Support the development of design solutions to agreed time, cost and quality in accordance with project or business milestones by establishing and maintaining the appropriate configuration control baselines Comply with the contractual requirements and undertake work in accordance with company, safety, environmental, contractual and local business processes, standards, procedures and documentation Ensure the configuration control baselines and the processes to monitor and check them are complete, and will provide the appropriate levels of evidence for assurance, control and contractual purposes Support the flow of configuration control requirements to suppliers, and the review and monitoring of their subsequent performance as appropriate Support the development of estimates for the scope of work and resources required to deliver it in order to support bids, proposal development and project planning activities for configuration control and baseline management activities. Work with the In-Service Design Change engineering team and other members of the in-service support organisation to improve own levels of subject matter expertise, including gaining a broad understanding of project management and business processes that will be impacted by the good or bad configuration control processes Ability to manage and influence stakeholders, at all levels across the business Support the sourcing, creation, configuration control, reporting, delivery and acceptance of Datum Pack and EIP deliverables against business or customer requirements Ensure that technical & procedural interfaces are made and maintained where necessary Your skills and experiences: Essential: A relevant STEM qualification and/or equivalent experience Knowledge and experience of the engineering lifecycle. Knowledge or at least recognition of relevant engineering standards, including safety and environmental regulations Experience of the production & control of plans, schedules, process instructions, forms, user guides & standards Desirable: knowledge of the complex data sources required in the production of the Datum Pack. This includes but is not limited to the Life Cycle Catalogue (LCC), DIP, electronic Document Management System (eDMS), Enterprise Change Request (ECR) database, Insync, Master Configuration Data Base (MCDB) etc Strategic weapons system knowledge Understanding of the ILS (Integrated Logistic Support) Function and its outputs Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Datum Pack team The Datum Pack team is an ever-growing diverse team made up of a wide range of previous experience from Project management to engineering, therefore it brings together varying skillsets and experiences aligning with the nature of the work in Datum Pack. Joining this team allows you to be part of the future growth of Submarine Support in Barrow and also gives you the opportunity to work with a range of internal and external stakeholders including the MoD. This role provides exposure internally across functions such as Engineering, Quality and Integrated Combat Systems so you will gain a wide range of understanding of how the business functions and how the submarine life cycle develops through to handover to service. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Job Title: Principal Engineer - Support Engineering Location: Barrow-in-Furness, Filton, Brough OR Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Assist the Senior Engineering Manager in delivering effective ILS outputs for the Strategic Weapon System Support (SWSS) solution Provide expert support knowledge in responding to engineering queries from the MOD or Submarine Enterprise partners about the design, safety, maintenance, and operation of equipment and systems on in-service submarines Offer expert advice on equipment in line with current governance processes, in response to engineering queries from the MOD Design Authority Deliver support to the appropriate Engineering and Support Managers in the preparation of briefs and reports for both internal Provide technical support for creating the maintenance plan, ensuring it meets Design Authority requirements, and contribute to work aimed at reducing duration, including related risks and issues and external reporting requirements Provision of SWSS technical information from previously published sources where still available Your skills and experiences Knowledge of DN Class Platform / SWSS (Strategic Weapon System Support), operation, maintenance and training Strategic Weapon System (SWS) qualification Knowledge of MOD Defence Equipment & Support (DE&S) and Submarine Delivery Agency (SDA) processes Knowledge of the complete engineering lifecycle with some experience of operating in a number of phases Strong awareness of Product Safety & Environmental policies and SHE Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Datum Pack team This specialist role works closely with the Product Configuration team, particularly in relation to managing the Datum Pack, which is just one part of their responsibilities. This SQEP technical advisory role will collaborate directly with the technical delivery teams who manage and organize product-related items, providing them with authoritative guidance and technical assurance. You will become part of a rapidly growing team focused on support and supportability within a fast-paced and continuously evolving environment. The role requires sharpness and adaptability to effectively meet the demands of this challenging setting. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Role: 3rd Line Infrastructure support Engineer Location : Full time onsite in either London or Basingstoke Clearance required : DV 3rd Line Support Core Engineer Are you an experienced 3rd Line Engineer? Can you work in a small, tight-knit team providing remote support to a dynamic customer environment? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people in an Agile framework to provide a first class level of support? This is your world and your opportunity to shape it for the better. We are looking for an experienced 3rd Line Engineer with knowledge of Operating Systems and VMWare to join a small embedded team on a secure customer site. You will play an integral part of a 3L team and your role will involve providing support across multi-site domains using the latest technologies with particular responsibility for Core services within a secure environment. This is an exciting opportunity for a committed, can-do individual to be involved from the build of the system to supporting it when live. Your experience Responsibilities include (but are not limited to): 3rd line support of: * VMWare and Operating Systems * MS Platform Engineering * Environment configuration, administration and maintenance covering virtual and physical assets * Environment monitoring * Linux Platform Engineering * Backup Solutions * PKI Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Title : Data & Analytics - Alteryx Support Specialist Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £47,500 depending on skills and experience What you'll be doing: Provide technical leadership and guidance, offering expert support across the Alteryx product suite to all users and delivering value through best practices. Focusing on developing and promoting new key functionality for wider use across BAE Systems Manage internal and external suppliers to meet agreed service levels, challenging where necessary to ensure optimal performance Oversee Alteryx service activities, including administration, query resolution and troubleshooting product faults. Collaborating with developers to manage and resolve Alteryx-related issues, applying advanced problem-solving skills Lead Alteryx product upgrades, ensuring alignment with BAE Systems' requirements. Support architects and development teams to ensure a smooth transition of future Alteryx deliverables into service Transfer critical Alteryx skills to department staff, enhancing the skill set of internal developers Ensure compliance with BAE Systems' IT policies, operational standards, and governance framework through close collaboration with key enablers (IM&T) and standard setters (Shared Services D&A Architecture team) Your skills and experiences: Essential: In-depth knowledge of the Alteryx product suite, with particular experience in Designer; familiarity with Server is also advantageous Solid experience in a data-driven environment Ability to swiftly grasp best practices and provide feedback within proposed solutions and broader content Desirable: Experience working within a service-focused environment Exposure to ServiceNow and Atlassian JIRA Familiarity with the ITIL framework Experience working with the Windows Operating System Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Data and Analytics team: Join our dynamic team, where you'll be at the forefront of delivering, supporting, and maintaining the Alteryx service across BAE Systems. As an Alteryx Support Specialist, you'll play a key role in driving the service's success, providing expert technical support, and ensuring industry best practices are followed. You'll tackle challenges head-on, identify improvement opportunities, and optimise service performance. Your contributions will be vital in enhancing reliability, boosting adoption, and maximising the impact of Alteryx within the organisation. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Company Description Vanquish Tech specializes in customized technology solutions designed to empower businesses of all sizes. Unlike conventional providers, we offer adaptable solutions tailored to the evolving needs of our clients, recognizing that businesses are dynamic entities. Our team is committed to delivering efficiency, innovation, and dedication to our clients’ ever-changing environments. We strive to revolutionize the market with trustworthy and cutting-edge solutions. Beyond mere provision, we accompany our clients through every phase of their technological journey, ensuring alignment with their specific business objectives. From initial qualification processes to comprehensive assessments, we prioritize a deep understanding of our clients’ needs. What truly distinguishes us is our unwavering dedication to client experience. We don’t just deliver solutions; we strive to make a meaningful impact. We value personal connections and ensure that every client, irrespective of size, feels valued. From project inception through implementation and ongoing support, our commitment is to provide clients with the assurance that they are valued by a company that is both attentive and impactful. Job Title: Lead AV Install & Support Engineer Location: London Reports To: IT Services Director Employment Type: Full-time, Permanent Salary: £55,000 + progression + training Start Date: Immediately About the Role We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively. As the technical lead, you will be responsible for overseeing AV installations from inception to completion, You will act as a technical escalation point for AV support and mentoring junior engineers, and ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support. Key Responsibilities Installation & Project Delivery Lead the installation of AV solutions. Interpret and work from technical drawings and schematics. Rack-build, cable-manage and commission systems to a professional standard. Configure and test AV systems, ensuring functionality aligns with specifications. Advanced Support Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues. Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution. Identify root causes and implement permanent fixes to avoid repeat issues. Maintain up-to-date technical documentation and service records. Client Interaction & Stakeholder Engagement Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded. Provide technical guidance and clear communication on customer site and remotely. Skills & Experience Required Essential: At least 5 years’ experience in a similar role. Proven experience in AV installation and support, including leading on-site delivery. Excellent problem-solving skills and ability to work under pressure. Valid driving licence and willingness to travel across client sites. Technologies: Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona Video Conferencing & Collaboration: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly / Polycom, Barco ClickShare Audio Systems: QSC (Q-SYS), Shure, Sennheiser, Dante Displays & Projection: Samsung, LG, Sony, NEC, SMART Technologies. AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265 Room Booking & Environmental Control: Crestron Scheduling, Extron Room Manager, Evoko, Condeco, Lutron, KNX. Desirable: CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC). AV design capabilities including CAD. More About You Strong business stakeholder management Professional and positive, with good customer-facing practices Analytical and diligent, with attention to detail Resilient: The ability to cope successfully under pressure and with shifting priorities Articulate, transparent, with excellent communication skills in both written and spoken English Effective collaborator and communicator at all levels, who use their initiative and shares skills Proactive, self-motivated, self-sufficient, enthusiastic team player Achieve results and targets – “Can do attitude” with initiative and drive Ability to work out of hours on time sensitive projects. Why Join Us? Work on varied and challenging AV projects across leading institutions. Be part of highly ambitious company that values technical excellence. Access to training, development and certification pathways. Supportive team culture where your input shapes how we work.

Our client is looking for a number of Site Support Engineers to join their team on short term project. This role would be onsite in Bromborough and would be working Inside IR35. Description: * Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes) * Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting * Demonstrated technical understanding of a broad range IT infrastructure environments * Strong understanding of effective customer service * Relevant technical knowledge of Windows 10 and Microsoft Office suite of products * Ability to troubleshoot and resolve desktop hardware faults * Build new laptop and have sufficient knowledge on the imaging process * Mobile support: iOS and Android * Basic printer support LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

REQUIRED: 2ND LINE SUPPORT ENGINEER LOCATION: FT ONSITE HURSLEY, WINCHESTER DURATION: 12 MONTH INITIAL CONTRACT Please note this role requires candidates to work on shift patterns, 7am-7pm and 7pm-7am. The roles will be 4 days on, and 4 days off. IR35 STATUS: INSIDE Role Description: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles. Required Skills: *To handle incoming technical support incidents, requests and changes. *Management of personal call queue, ensuring calls are closed in a timely fashion. *Provide updates and ensure ongoing customer communication is maintained. *Resolution of calls ranging from simple password resets to complex server queries. *Escalation of calls to 3rd Line Team as necessary. *To work as part of a close-knit and highly skilled team of Engineers. *Provide excellent customer service. *Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) *Perform software builds/re-builds on PCs and laptops as required. *Fix hardware faults and install upgrades to client hardware. Candidates will need to have a minimum of 5 years unbroken UK residency. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.