Find your next tech and IT Job or contract IT support in Wales

• SC Cleared Second line Technical Support (Desktop Migration) Cardiff or Bristol or Feltham or Cheltenham or Brockworth (Multiple roles available) 6 Month contract initially, good scope for extension £300 - £350 p/d (Umbrella-PAYE) One of our blue chip clients are looking for a number of Second line Technical Support (Desktop Migration) Engineers to join the team on a long term programme of work. The role requires direct experience in managing desktops, including tasks such as PC imaging and device management, along with extensive knowledge of computer hardware, networks, and the ability to troubleshoot systems and applications. Key responsibilities: • Provide break/fix support for desktops, laptops, and peripherals • Re-image devices and reinstall/configure applications as needed • Troubleshoot Windows OS, hardware, and enterprise applications • Coordinate with third-party vendors for escalations and hardware replacements • Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Key Skills & Experience: • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. • Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. • PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations • Provide onsite and remote technical assistance to End Users. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP's) • Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) This is a great opportunity on a long running programme of work. Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

This is an exciting opportunity in the Digital and Technology directorate for an enthusiastic Senior engineer with great leadership and technical skills who can support and develop Companies House systems. You will be customer and service focused with particular attention on service availability, problem solving and root cause analysis. We promote a “Team” first approach with everyone pulling together to achieve best results. You will join a busy, large, diverse team of engineers with a broad range of skills and domain knowledge. The team support and develop a number of Companies House external and internal customer facing services, and associated backend processing systems. These allow customers to search and update the company register. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Job description We are proud to have hit our availability target of 99.5% over the last 5 years and you will be working in a team that will assist us to continue to meet this target across our new and current systems. The team carry out maintenance, upgrades, automation and service improvements in order to provide a high capacity, secure and resilient IT Service capable of exceeding performance targets. The estate has been mostly migrated to the AWS cloud and we are in the middle of a huge Transformation project to align our services with our new powers under the Economic Crime and Corporate Transparency Bill. We are looking for experienced Support engineers with experience in modern DevOps technologies, or a passion for automation and monitoring and a willingness to learn. We work in an agile way, so you will develop your skills and experience by working on large and small projects alongside software engineering, analysis and product colleagues. You will be part of the IT Services Digital team at a time of great change and play an integral part in the way that Companies House systems are developed in the future. You, and the team, will be responsible for maintenance, upgrades, automation, and service improvements, resolving ServiceNow Incident issues and finding root causes of problems. You will contribute to the development of projects to improve the range and quality of digital services available to the customer and take an active part in the transformation of our services. You will also be expected to participate in the on-call rota for your section in line with the current on call agreement to ensure our services remain operational at all times. Come and help us as drive our digital services and culture. Person specification We're looking for the following experience, which will be assessed at sift and at interview: Experience (Please refer to these in your personal statement) Incident/Problem resolution and root cause analysis. Problem resolution via coding and scripting. Ad hoc reporting and data management. System software build and release - Automation of manual processes, including code deployment and environment provisioning. Performance monitoring / alerting / tuning. Potential development of problem fixes or minor change requests. Coach and support colleagues in non-functional requirements, ensuring availability, security, capacity, and performance for the services. Engage in continuous improvement activities by working collaboratively within and outside of the team. Mentoring and leading less experienced members of the team. ITIL 4 Foundation (training can be provided). Technical Experience (Please refer to these in your personal statement) This role requires experience in Unix/Linux, particularly shell scripting, database querying and log investigation. The team looks after lots of different systems in many different technologies; some require extensive domain knowledge, some extensive technical skills. We do not expect anyone to have everything, but we are looking for experienced support engineers who show: Demonstrable experience of Unix/Linux. Demonstrable experience of automation and monitoring in a support environment. Demonstrable experience of supporting infrastructure in the cloud. Demonstrable experience of database querying. Demonstrable experience of any type of coding. Knowledge of DevOps and associated technologies - Continuous Delivery methods and techniques, including Agile. Some examples of technologies used to manage front and back-end services: DevOps/Cloud - e.g. AWS, Git, Terraform, Docker. Databases - e.g. Oracle, Mongo. Monitoring - e.g. ELK stack, Grafana. Application Servers - e.g. WebLogic, Tomcat. Programming languages - e.g. shell, java, python. Experience in similar technologies will be considered. The roles offered are varied and interesting requiring plenty of learning and development. Behaviours We'll assess you against these behaviours during the selection process: Working Together Managing a Quality Service Changing and Improving Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Demonstrable experience of Unix/Linux Demonstrable experience of database querying