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***SC Cleared*** Infrastructure Support Engineer 10 Month contract initially Based: 50/50 Hybrid - Wokingham Rate: £225 - £270 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Infrastructure Support Engineer to join the team. Main Responsibility: To be available to oversee access of supplier teams into the control centre to do various manual pieces of work (e.g. like relaying cables or patching cables etc). Remote work is possible, but candidates must be ready to travel into client site when asked for (including after hours). Key Responsibilities: Access Coordination & Site Support: - Oversee and manage physical access of supplier teams into control centres - Ensure supplier activities (e.g. cable relaying, patching) are conducted according to site protocols - Maintain accurate logs of access, work performed, and any incidents or deviations - Act as liaison between client teams and suppliers to coordinate schedules and resolve access-related issues - Respond to urgent access requests, including after-hours site visits when necessary - Uphold safety, security, and compliance standards during all on-site activities Infrastructure Support & Maintenance: - Monitor and maintain physical and virtual infrastructure systems (servers, networks, storage) - Perform routine checks, diagnostics, and preventive maintenance on hardware and systems - Troubleshoot and resolve infrastructure-related incidents and service requests - Support installation, configuration, and upgrades of hardware and software components - Maintain documentation of infrastructure assets, configurations, and procedures - Collaborate with IT teams to ensure system availability, performance, and scalability - Assist in disaster recovery planning and execution - Ensure compliance with IT policies, standards, and security protocols - Participate in infrastructure projects, migrations, and rollouts as needed Key Skills & Experience: - Strong organizational and administrative skills - Familiarity with physical infrastructure environments (e.g. cabling, patch panels, server rooms) - Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) - Experience with Windows and/or Linux server environments - Knowledge of virtualization technologies (e.g. VMware, Hyper-V) - Basic understanding of cloud platforms (e.g. Azure, AWS) is a plus - Excellent communication and coordination abilities - Ability to work independently and manage multiple priorities - Willingness and flexibility to travel to client sites, including outside standard working hours - Prior experience in infrastructure support, systems administration, or IT operations Desirable Attributes - Certifications such as CompTIA Server+, Network+, Microsoft Certified: Azure Administrator, or similar - Experience working with third-party suppliers or contractors - Commitment to safety, procedural compliance, and operational excellence - Analytical mindset with strong problem-solving skills - Calm under pressure and responsive to urgent operational needs - Familiarity with ITIL practices and service management tools. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Trade Floor Support Engineer – 3-month contract – London My Customer is seeking a Trade Floor Support Engineer to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting. As a key member of the IT support team, you will provide hands-on desktop support up to 2nd line for our Trade Floor operations. Your focus will be on ensuring seamless technology performance across departments that are critical to business success. You’ll need a keen eye for prioritisation, excellent communication skills, and the ability to work under pressure with professionalism and urgency. The Trade Floor Support Engineer is required onsite 5 days a week in Victoria, London Ideal Candidate Will Have: Previous experience in a trading floor or high-pressure financial environment Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices Familiarity with bespoke trading applications such as Bloomberg Experience with mobile device management (preferably Microsoft Intune) Proficiency with service desk tools (Avanti, ServiceNow, etc.) Understanding of business priorities and ability to triage support based on impact and urgency Outstanding interpersonal and customer service skills, with the ability to support high-profile users Key Responsibilities of the Trade Floor Support Engineer Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users Troubleshoot hardware, software, and bespoke application issues efficiently Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable) Support Microsoft 365 environment and related technologies Provide meeting room and AV support to ensure high service availability Support and deploy desktops, laptops, and mobile devices using tools like Intune Work collaboratively with other IT teams to escalate and resolve complex issues Maintain a high level of customer service and timely communication throughout issue resolution The Trade Floor Support Engineer is required to be onsite in Victoria, London 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: Strong infrastructure generalist good applications experience on windows platforms Strong AD Windows Server – 2003 upwards Experienced and very strong trouble-shooter InTune a benefit. experience with Application deployment via GPO’s a benefit experience with image deployment methods Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future The Client is looking for someone who comes up with the solutions and is pro-active not just the waiting around for orders and direction. The position is based in Milton Keynes – with travel. Please send your CV to us in Word format along with your daily rate and availability.

Job Title: 3rd Line Support Technician Location: Manchester Salary: £37,000 - £44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM-Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS – administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

2 Line Support Engineer / BAU – 12-month contract - Crawley We are currently looking for an experience 2 Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills / Experience required: Prior experience within a 2nd Line role Windows 11 / O365 – Administration and Support Providing proficient face to face engagement with customers. To be able to diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2 line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract. This 2 line Support Engineer role is an immediate requirement with interview slots available next week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 and 2 Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. Responsibilities Provide 2 and 3 line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2/3line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

IT Systems Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain and ensure that the BCP site is always ready for continuous bank operations To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Fortigate Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. Please send your CV to us in Word format along with your salary and notice period.

Senior Application Support Developer (.NET) Permanent Hybrid (Birmingham) We are seeking a dynamic and experienced Senior Application Support Developer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed on from the support team. Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Produce problem identification, RCA and Remediation/Solution options documents and work closely with the Development team. Develop solutions on a backlog of prioritised problems/defects Handle complex issues raised by the customer and liaising with end users and customers to troubleshoot technical issues Bug fixing and minor enhancements and complex data fixes Maintain accurate records of support queries and formulate recommendations to prevent future repeated issues Review Alerting & Monitoring requirements from production perspective are addressed in every project and system under change Relevant Technical Experience Strong C# web background, NET, MVC, Razor, AJAX HTML/CSS, JavaScript, Knockout, JQuery, Angular Entity Framework, Temporal DB WCF, web services, Microservices, Web APIs SQL Server Thorough understanding of SQL Server admin, SQL server performance tuning, T-SQL, Stored Procedures, Functions, SQL server agent, SSRS MicrosoftCRM dynamics To understand solutions, system jobs/processes/cloud flows, use xrmtoolkit and apps in it to investigate issues. JS scripts, .net plugin code used in the solutions, data import and export Preferably Dynamics 365 admin training Azure Experience in developing/maintaining Logic apps, azure functions, key vault, storage containers, Kubernetes, appinsights, B2C user creation/login issues, azure monitoring, queues, topics Azure 104/204 certified Power BI Experience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage Skills and Experience Experience working with highly skilled dev/support team in developing or maintaining critical business applications Experience in and knowledge of C# .NET, associated technologies, tooling and development approaches Technical IT experience in disciplines in support of a C# .NET development role Knowledge of hardware, software, application, and systems engineering desireably .NET related technologies Analytical Thinking: Good at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation. Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Ability to be calm, and collected during technical problem solving Applying standards: Good in application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice) Life assurance (3x) Access to an Employee Assistance Programme Private medical insurance through our partner Aviva. Cycle to work scheme Corporate eye-care vouchers Access to an independent financial advisor 2 x social value days per year to give back to local communities. Grow with us: Work on exciting new projects If you want to avoid getting stuck with the mundane, you're in the right place. We work in many sectors with fantastic clients, so you'll always be working on something exciting and challenging. Career growth - we've got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We're here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities. Be part of the TXP growth journey We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you'll be part of that.

Network Infrastructure Support Engineer The role of the IT Infrastructure Engineer is to manage day to day activities to develop, deliver and support the infrastructure and upgrades needed to deliver this programme. You will be part of the 10 people UK ICT team but be assigned to the programme on a full-time basis. Provide technical and project management support Define, manage, track and proactively deliver technical solutions to achieve project goals Implement technical changes and solutions into the Companys environments Ensure all solutions are in line with Company policies and standards Act as interface between the project and BAU support team Fully document all solutions and activities You will be report to the Head of Global Infrastructure and the European IT Director Excellent communication skills, including including written and verbal You will have an understanding of ITIL, Prince 2 practices. Must have a MCP certification along with at least 5 years experience of desktop and application rollouts Ability to think creatively and problem solve and ability to work under pressure Must be able to document solutions and support users through system changes Should have effective time management and organisational skills Ability to learn knowledge of new systems quickly and apply them in the work environment Previous experience of supporting a school environment – desirable Should have the following technical skills: Microsoft Active Directory, Office 365 administration Windows 10 operating system Azure Portal Microsoft Intune uniFLOW management software Meraki Access Points Knowledge of SIMS.net – desirable Knowledge of education applications – desirable The position will be based in Milton Keynes with travel to various locations in the UK. The rate is negotiable. This is a 6 month contract assignment based in Milton Keynes. Please send your CV along with a daily rate and availability.

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role ●Lead large IT projects, including the design and deployment of new IT systems and services ●Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware ●Own projects, solutions, and key responsibilities within a larger business initiative ●Handle business-critical IT tasks and systems administration ●Research and evaluate emerging technologies, hardware, and software ●Track and maintain hardware and software inventory Responsibilities for IT Manager ●Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure ●Help define IT infrastructure strategy, architecture, and processes ●Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs ●Assess vendors and develop test strategies for new hardware and software ●Troubleshoot hardware and software issues related to internal IT ●Supervising daily operations of network and server infrastructure ●Aligning IT infrastructure with current and future business requirements and goals ●Evaluating risk, developing network recovery and backup processes ●Assessing and purchasing new and replacement hardware ●Testing, troubleshooting and adjusting information systems to operate effectively ●Implementing security of the network, data and its storage and communication systems ●Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions ●Train employees on both software and hardware, troubleshoot, and provide technical support when needed ●Develop and execute disaster procedures, and maintain data backups ●Manage information technology and computer systems ●Identify problematic areas and implement strategic solutions in time ●Preserve assets, information security and control structures ●Proven working experience as an IT Manager or relevant experience ●Excellent knowledge of technical management, information analysis and of computer hardware/software systems ●Expertise in data center management and data governance ●Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager ●Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience ●5-7 years experience in IT management ●Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies ●Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems ●Strong critical thinking and decision-making skills ●Excellent project management skills and strong ability to prioritize ●Firm grasp on IT infrastructure and operations best practices ●Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. ●Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. ●Expertise with implementing, configuring, and testing solutions ●Proven leadership skills ●Strong creative and analytical thinking ●Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: • Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. • Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. • Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. • Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively. • Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary. • Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes. • Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. • Develop and maintain technical documentation, user guides, and support procedures. Requirements: • Proven experience in a similar role, providing application support for financial systems. • Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions. • Proficiency in supporting and troubleshooting Windows applications. • Solid understanding of database concepts and SQL query language. • Strong knowledge of AWS/Azure. • Familiarity with FIX protocol and experience with FIX connectivity troubleshooting. • Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment. • Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users. • Ability to work independently as well as collaboratively in a team-oriented environment. The Client is based in the City of London. The salary for this position with be in the range £70K - £110K. Do send your CV to us in Word format along with your salary and availability.

IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds – Service Desk Software experience Experience of Pal Alto firewalls Firemon – Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.