Job Vacancy IT Support Analyst with 1st and 2nd Level Support

IT Support Analyst with 1st and 2nd Level Support

We are looking for IT Support Analyst with 1st and 2nd Level experience cloud infrastructure (Saas) endpoint management (Intune) administrator, networking, azure and Office 365 hands-on support administrator.

This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support.

Key Responsibilities / Accountabilities

• Troubleshoot, diagnose issues affecting both Mac and Windows end point devices.

• End User Support and IT service desk ticketing ownership.

• Proficient with M365 and associated components.

•  Azure administration and service troubleshooting.

• Intune (device setup enrollment and configuration).

• MS Teams configuration and troubleshooting. 

• Outlook (OWA) and local app setup, configuration and troubleshooting. 

• One Drive (configuration and setup).

• Azure User account management.

• Documentation of procedures and standards (user guidance adoption etc).

• DNS management.

• Google Workspace exposure (Gdrive - Gmail etc). 

• Mobile device configuration f (Outlook and Teams App). 

• Setup of new, moving and leaving users.

• Be cognizant of operational security identifying changes to reduce risks.

• Adobe InDesign and related services support.

• Meeting room service management (Zoom and Teams).

• Knowbe4 training platform exposure and administration.

Required

• 3 + Years' Experience in an IT Engineer.

• Proven experience within a Microsoft environment.

• Excellent people, communication, end user service skills.

This is a hybrid position based in Shoreditch for 6 months duration as an FTC.

Salary will be around £25K - £30K.

Do send your CV to us in Word format along with your salary and notice period.