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Job title: ServiceNow Service Operations Lead Location: Preston or Frimley We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £65,000 dependent on skills and experience What you'll be doing: Manages the ServiceNow service and business stakeholder relationships Develops new strategies to maintain or improve on the quality of the ServiceNow service delivery Creates and embeds SLAs with IT leadership and Customer stakeholders Supports the development of strategies to minimize cost incurred on service delivery Manages, designs, executes and validates ServiceNow software upgrades and releases Investigates, diagnoses and resolves software problems on ServiceNow and tributary systems Complies with organisation procedures to ensure integrity and security of the ServiceNow and tributary systems Develops and maintains internal support documentation for ServiceNow Problem-solves and Troubleshoots issues with ServiceNow as part of ongoing maintenance Work with and provides support to deliver training to multiple sets of stakeholders Your skills and experiences: Essential: A thorough understanding and sound knowledge of the overall ServiceNow platform (specifically ITSM, HRSD, SPM, CSM and S2P modules) In-depth grasp of the incident management and ITIL best practices Understanding of Software Development Lifecycle best practices ServiceNow Certified system Administrator Certificate Experience of working in a similar role Experience of working in ServiceNow ecosystem Relevant vocational qualifications or equivalent experience of working within Agile Methodologies Desirable ServiceNow Certified Implementation Specialist in at least ITSM and HRSD ITIL V4 certified Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The ServiceNow Product Team The ServiceNow Service Operations Lead is responsible for overseeing the daily operations, performance, and continuous improvement of the ServiceNow platform within the organisation. This role ensures the stability, availability, and optimal functioning of ServiceNow services, coordinates platform upgrades and enhancements, and manages a team of administrators and developers. The role holder collaborates with stakeholders to support ServiceNow capabilities with business needs, enforces governance standards, and drives operational excellence through proactive monitoring, incident management, and process optimisation. Closing Date: 7th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job description Your roles and responsibilities : You have an in-depth technical understanding of Outsystems (low code platform) and coach and mentor others in its use. Proficient in a range of development tools and skills appropriate to your specialism, you are a committed learner who pivots to new skills as the technology ecosystem evolves. You advocate a modern standards approach to software development, including test-driven development (TDD), automated testing, continuous integration, pair programming, code review, and version control. You inform the overarching strategy and define decision-making processes as part of the wider Technical Leadership group within Software Engineering. You create, manage, and continuously improve programmes of development using agile principles and methodologies to deliver specific business solutions, through multi-disciplinary, highly skilled teams that utilise both CPS and supplier resources. You write code for complex projects, break down barriers for teams, handle escalations, and plan at a high level while also diving into the detail to make things happen when needed. A copy of the full job description is available if requested from

Senior MS Dynamics Developer – Victoria London Our Client is an international company looking to recruit a Senior MS Dynamics developer. You will have at least 5 years proven track record of working and developing with MS Dynamics. You will have the following skills: MS Dynamics CRM Online 2016 Update 1 within the Cloud · MS Dynamics CRM Online 2016 Update 1 within the Cloud · , C# hands-on experience. Should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. · Support for the IIDV business likely to be assisting within any issues/possible bug fixing/potential development opportunities · Support the application post go-live during system setting and fix applications issues not necessarily related to code · Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client’s organizational process · Advising customers on best practices for CRM, development or integration processes · Writing technical specifications for planned work · Creating data migration and integration mappings · Installing CRM and its related components such as Scribe. · Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface · Guiding projects along through daily communications with the customer · Resolving technical issues · Regularly communicating with the customer on the status of the issue resolution · Participating in the design and architecture sessions Rate is negotiable. This is a 6 month contract based in Victoria London. Please send your CV to us in Word format along with daily rate and availability.

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role ●Lead large IT projects, including the design and deployment of new IT systems and services ●Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware ●Own projects, solutions, and key responsibilities within a larger business initiative ●Handle business-critical IT tasks and systems administration ●Research and evaluate emerging technologies, hardware, and software ●Track and maintain hardware and software inventory Responsibilities for IT Manager ●Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure ●Help define IT infrastructure strategy, architecture, and processes ●Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs ●Assess vendors and develop test strategies for new hardware and software ●Troubleshoot hardware and software issues related to internal IT ●Supervising daily operations of network and server infrastructure ●Aligning IT infrastructure with current and future business requirements and goals ●Evaluating risk, developing network recovery and backup processes ●Assessing and purchasing new and replacement hardware ●Testing, troubleshooting and adjusting information systems to operate effectively ●Implementing security of the network, data and its storage and communication systems ●Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions ●Train employees on both software and hardware, troubleshoot, and provide technical support when needed ●Develop and execute disaster procedures, and maintain data backups ●Manage information technology and computer systems ●Identify problematic areas and implement strategic solutions in time ●Preserve assets, information security and control structures ●Proven working experience as an IT Manager or relevant experience ●Excellent knowledge of technical management, information analysis and of computer hardware/software systems ●Expertise in data center management and data governance ●Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager ●Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience ●5-7 years experience in IT management ●Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies ●Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems ●Strong critical thinking and decision-making skills ●Excellent project management skills and strong ability to prioritize ●Firm grasp on IT infrastructure and operations best practices ●Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. ●Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. ●Expertise with implementing, configuring, and testing solutions ●Proven leadership skills ●Strong creative and analytical thinking ●Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Senior Netsuite Developer Our Client is a leading company who are looking to recruit a Senior Netsuite Developer with Javascript and SQL with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 7 years experience of developing in Javascript and Oracle SQL in order to develop applications for Netsuite including a minimum 5 years in NetSuite OneWorld. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. The Client has offices in Holborn London. Please send your CV to us in Word format along with your rate along with your availability.

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems. This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate. Main Responsibilities: Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft 365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test solutions thoroughly to ensure complete resolution for the client. Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential). Skills Required: Experience in a busy helpdesk or technical support environment (software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft 365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous experience supporting bespoke or niche software is an advantage. Essential Requirements You are a UK citizen or eligible to work in the UK permanently. A dedicated home office setup that meets DSE compliance standards. You can demonstrate relevant experience in technical support or helpdesk roles. Why Join Us? Fully remote position, or hybrid from our Edinburgh office. Work with a close-knit, specialist team for a niche software provider. Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios. Be part of a company where your input truly matters. Remuneration commensurate with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.

Front Arena Consultant We are currently looking for a Technology Business Consultant to support our Treasury consulting team in London. You must have at least 5 years plus expertise of working with SunGard’s/FIS Front Arena Software. As a Consultant you will be the main point of contact for customers in Front Arena implementation projects, working in modern environments with state of the art application in the financial sector. In addition to cooperating with development on new products and services, this also includes the design, implementation of technological integrations and the expansion of infrastructure. What you will be doing: Participate in consulting projects for financial companies as part of a team to meet specific client requirements. Consulting on issues of performance, infrastructure Installation and setup of applications Developing scripts, customizing implementation of applications. Writing test plans and test cases to ensure that enhancements made to applications meet client requirements and maintain application integrity. What you will bring: Bachelor's degree in one of the following disciplines: Information science, computer science, business administration, economics, finance, or a combination of education and work experience. Knowledge of standard software development methodologies, such as waterfall model or agile approaches Good verbal and written communication skills with technical and non-technical audiences at different hierarchical levels Coaching of internal staff Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills Ability to persuade and influence others of the best course of action Knowledge of Financial products and services and the financial services industry. Proficiency in at least one appropriate application programming language, such as Python, C#, C++ and/or Java. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A wide range of training and development opportunities A modern, international working environment in a committed and motivated team An attractive salary model and benefits. You must have a degree ideally in Computer Science or Maths. The position is based in Central London. The salary for this position will be in the range £90K to £120K. Please do send your CV to us in Word format along with your salary and notice period.

Internet Developer Software development company, producing policy administration systems and customer portals for the Life Insurance market. Seeking an individual with good experience in development experience in Java and Javascript /analysis/design experience in an IT environment. Must have previous experience working with Life Insurance systems, including business dashboards. Excellent spoken and written English. Fluency and accuracy in both spoken and written English is important to ensure that the individual does not compromise our delivery process or confuse clients. This position is based in Stratford, E15. 35 hours per week, Monday - Friday. 20 days paid holiday in the first year. Please email copy of your CV and a cover letter setting out your suitability for this role. The application closing date is 31/12/2015. We will not accept any application received after 31/12/2015. Sal – 27K – 30K Annually

Senior IT Engineer with OKTA Our Client seeks a Senior IT Engineer to support the employee population, analyze current systems and assets, recommend and implement solutions and upgrades, and provide IT related training. The ideal candidate will have extensive knowledge of network maintenance and experience managing staff. Knowledge of the Art industry is a plus. From day one, the Senior IT Engineer will have an immediate impact on the day-to-day efficiency of the IT operations, and an ongoing impact on it’s overall growth. Purpose of the Role: – Lead large IT projects, including the design and deployment of new IT systems and services – Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware – Own projects, solutions, and key responsibilities within a larger business initiative – Handle business-critical IT tasks and systems administration – Research and evaluate emerging technologies, hardware, and software – Track and maintain hardware and software inventory Responsibilities: – Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure – Help define IT infrastructure strategy, architecture, and processes – Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs – Assess vendors and develop test strategies for new hardware and software – Troubleshoot hardware and software issues related to internal IT – Supervise daily operations of network and server infrastructure – Align IT infrastructure with current and future business requirements and goals – Evaluate risk, develop network recovery and backup processes – Assess and purchase new and replacement hardware – Test, troubleshoot and adjust information systems to operate effectively – Implement security of the network, data and its storage and communication systems – Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions – Train employees on both software and hardware, troubleshoot, and provide technical support when needed – Develop and execute disaster procedures, and maintain data backups – Manage information technology and computer systems – Identify problematic areas and implement strategic solutions in time – Preserve assets, information security and control structures – Proven working experience as an IT Manager or relevant experience – Excellent knowledge of technical management, information analysis and of computer hardware/software systems – Expertise in data center management and data governance – Hands-on experience with computer networks, network administration and network installation Qualifications and requirements: – Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience – 5–7 years experience in IT management – Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies – Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems – Strong critical thinking and decision-making skills – Excellent project management skills and strong ability to prioritize – Firm grasp on IT infrastructure and operations best practices – Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta SSO, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring – Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. – Expertise with implementing, configuring, and testing solutions – Proven leadership skills – Strong creative and analytical thinking – Professional certifications preferred (i.e. A+, Network+, CCNA, MCP) The position is based in Central London. The salary is competitive and will be circa £45K - £60K. Please send your CV to us in Word format along with your salary and availability.

Front Arena Consultant We are currently looking for a Technology Business Consultant to support our Treasury consulting team in Central London. You must have at least 5 years plus expertise of working with SunGard’s/FIS Front Arena Software. As a Consultant you will be the main point of contact for customers in Front Arena implementation projects, working in modern environments with state of the art application in the financial sector. In addition to cooperating with development on new products and services, this also includes the design, implementation of technological integrations and the expansion of infrastructure. What you will be doing: Participate in consulting projects for financial companies as part of a team to meet specific client requirements. Consulting on issues of performance, infrastructure Installation and setup of applications Developing scripts, customizing implementation of applications. Writing test plans and test cases to ensure that enhancements made to applications meet client requirements and maintain application integrity. What you will bring: Bachelor's degree in one of the following disciplines: Information science, computer science, business administration, economics, finance, or a combination of education and work experience. Knowledge of standard software development methodologies, such as waterfall model or agile approaches Good verbal and written communication skills with technical and non-technical audiences at different hierarchical levels Coaching of internal staff Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills Ability to persuade and influence others of the best course of action Knowledge of Financial products and services and the financial services industry. Proficiency in at least one appropriate application programming language, such as Python, C#, C++ and/or Java. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A wide range of training and development opportunities A modern, international working environment in a committed and motivated team An attractive salary model and benefits You must have a degree ideally in Computer Science or Maths. The position is based in Central London. The salary for this position will be in the range £90K to £120K. Please do send your CV to us in Word format along with your salary and notice period.

Job Title: SAP BASIS Practitioner Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Installing, configuring and maintaining SAP systems Performing system upgrades and patches (ABAP / JAVA, HANADB, Kernel etc.) You will be helping to provide technical support for SAP systems Monitoring and optimising system performance, whilst maintaining high availability You will be creating and maintaining technical documents and procedures/runbooks Collaborating with other teams to design, implement and manage SAP systems Participating in the development of roadmaps, maintenance, testing and contingency plans for software, hardware and assets affecting SAP Providing proactive support, through effective capacity planning and change management Skills and experiences: Essential: Experience in SAP S/4 HANA Basis Administration in complex (e.g. regulated) medium to large organisations A good understanding of the architecture of resilient applications Experience in support of Category zero applications Environment/client build and refresh experience Desirable Knowledge of newer SAP technologies e.g. Cloud, BTP Knowledge of UNIX/SUSE OS Automation tooling, Archiving & DVM understanding Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The IT Product Fulfilment team: By joining us in the team, you will have a fantastic opportunity to support the BASIS elements of the SAP S/4 HANA ERP installation at BAE Systems Submarines in a team of five currently and serving 13,000+ users across nine major functional modules. You will have the chance to work with some of the latest and most advanced tools whilst supporting some of our most key stakeholders and services. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 7th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-hybrid

Lead Developer with OpenText This position will contribute to the planning, development, and administration of an enterprise content management system, the underlining infrastructure, and their integration with other enterprise systems and applications. The Lead Developer will also provide technical leadership to the engineering team, various levels of management, vendors, operations staff, peers, business users and application developers as needed. The successful candidate will assist in the design, implementation, and support of solutions for managing editorial content using an OpenText, Content Hub for Publishers and iHub solutions. Skills required include Groovy / Java script, XML / XSLT, CSS / HTML, SQL. This is a high profile project: candidate must be able to demonstrate an ability to articulate technical solutions for business requirements, have experience supporting content management solutions (OpenText), and embrace a collaborative approach for the implementation of solutions. Experience in content creation, publishing and content management is required and any experience in the commodities markets, price assessment, analysis and news sectors will be beneficial. Experience: Must have: · Digital publishing background and 3-5 years’ experience with content management systems and processes. · 6-8 years’ experience in a team development role · Hands-on experience working in an agile environment managing the identification and delivery of projects and software solutions using Scrum. · Functional and non-functional requirements. · Understanding user stories and acceptance criteria. · Releases cycles · Working with and with third party product and services vendors. · Working and coordinating across teams of local and remote business users in a high pressured, time sensitive environment. · Working with local and remote technical teams with a combination of in-house and partner resources. · Must be able to travel to US and UK. Nice to have: · Risk, issue, dependency and assumption identification and management. · Analysis of business information patterns, data analysis and data modeling. · Working with user experience designers to deliver end-user focused benefits realization. · Financial services background with experience in commodities markets. Skills · Open Text Content Hub for Publishers configuration and integrations · iHub · Groovy / Java script · XML / XSLT · CSS / HTML · SQL · Self-starter able to work to achieve objectives with minimum direction. · Comfortable working independently as well as in a team. · Experience with agile workflow tools (e.g. VersionOne). · Knowledge of the project lifecycle. · Knowledge of the software delivery lifecycle. · Relationship management with third party software suppliers. This is a 6 month contract based in the Canary Wharf area Docklands London. Please send your CV to us in Word format.

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. * Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS. * Provide in-person support in Head Office locations, including assisting to facilitate hardware requests and ensuring procedures are executed to keep asset management tools up to date. * Diagnose and troubleshoot hardware and software issues. * Assist with the maintenance and administration of IT systems. * Use remote tools and diagnostic utilities to aid in troubleshooting. * Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met. * Escalate incidents and requests to the next level of support with comprehensive work notes and troubleshooting steps performed. * Identify trends and contribute to finding solutions for problems or challenging issues. * Assist in managing major incidents with a focus on end user communications * Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. * Receive and document knowledge/solutions from Level 3. * Author, edit and review knowledge base articles following the KCS methodology for ETS team members and end users * Promote knowledge sharing, including training for Level 1 employees and cross training peers. * Identify opportunities to automate processes or shift to the Level 1 team. * Research solutions through internal and external knowledgebase as needed. * Identify and learn appropriate software and hardware used and supported by the organization. * Build rapport and elicit problem details from service desk customers. * Drive best practices and encourage end users to utilize the tools and processes we have in place * Provide suggestions for continual improvement. Key Skills & Experience: * Ideally 3+ years of Level 2 - IT Service Desk Support experience * Experience with ServiceNow - ITSM ticketing tool * Experience with remote desktop support tools * Must have technical knowledge on Windows Operating system including configuration, administration, and troubleshooting. * Must have Networking Knowledge of TCP/IP, DNS, DHCP, & VPNs, along with ability to troubleshoot network connectivity problems * Ability to diagnose and resolve hardware issues including identifying malfunctions & replacing faulty components. * System administration experience with AD, cloud platforms and other system admin tasks * Advanced troubleshooting skills for both software and hardware issues and ability to use advanced tools and techniques This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

An exciting opportunity has arisen for an Operations Director to join a leading technology consultancy that specialises in delivering CRM and ERP solutions. This company is committed to providing exceptional service delivery and operational excellence, making it an ideal workplace for ambitious professionals looking to make a significant impact. The Operations Director will play a crucial role in leading service delivery, operational performance, and team leadership across core functions. The Operations Director will oversee all aspects of the company's delivery functions, ensuring consistent, proactive, and commercially strong services to clients while building scalable operations to support ambitious growth. It requires a strategic and commercially minded leader who can balance efficiency with innovation: driving operational excellence while identifying new service opportunities, especially in Managed Services, that strengthens value proposition and revenue streams. The role is ideal for someone who thrives on commercial leadership, scaling operations in businesses of £25-50m+ turnover, and enabling teams to deliver excellence without being bogged down in the details of day-to-day delivery. **Responsibilities Included** - Act as a key member of the leadership team, shaping strategy, growth plans, and operational investment. - Provide leadership to functional heads, setting strategic priorities, KPIs, and frameworks for each function. - Elevate the Managed Service offering to ensure it is proactive, value-adding, and commercially sustainable. - Monitor key delivery KPIs such as client satisfaction, utilisation, and profitability. - Implement scalable frameworks and processes to support growth and ensure compliance across all teams. **Skills and Attributes** - Proven senior operational leadership experience in a consulting, professional services, or tech delivery environment. - Strong commercial acumen with a track record of improving margin and scaling revenue. - Excellent leadership and people development skills, with the ability to inspire through functional leaders. - Familiarity with Microsoft Dynamics (BC/CRM) or similar ERP/CRM delivery environments is advantageous. - Comfortable in a growth-stage business, strategically focused and adept at balancing operational quality with commercial pressure. **Benefits** - A pivotal leadership role shaping operational and commercial growth. - Opportunity to design, scale, and innovate service delivery and managed services. - Hybrid working model promoting a collaborative, purpose-driven culture. - Competitive salary in the range plus benefits. - A supportive environment that encourages talent development and cross-functional collaboration. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Northampton, this role will require an element of global travel. Please send your CV to us in Word format along with your salary/daily rate along with your availability.

Job Title: Principal Engineer - Support Engineering (RCM - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable dependant on experience. What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Reviewing software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Supporting stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Providing software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs Carrying out internal assurance of team outputs Supporting with ad-hoc technical queries Facilitating working groups / workshops in relation to technical queries Your skills and experiences: Essential: Degree or equivalent skills knowledge and experience in the C&I (control & instrumentation), PLC (programmable logic control) ecosystems and software support discipline Excellent verbal and written communication skills Excellent IT skills The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues Desirable: Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11 Knowledge of LCM (Lifecycle management) Understanding of ILS (integrated Logistics support) Knowledge of software development lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Support Engineering Team: This role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.