Find your next tech and IT Job or contract Service Management in England

Job Title: Service Manager Job Summary The Service Manager is responsible for the end-to-end management, performance, and continuous improvement of one or more services. This role ensures services are delivered in line with agreed service levels, customer expectations, and business objectives, while maintaining high standards of quality, reliability, and customer satisfaction. The Service Manager acts as the primary point of accountability for service delivery, coordinating across technical teams, suppliers, and stakeholders. Key Responsibilities Service Delivery & Performance Own the end-to-end lifecycle of assigned services Ensure services meet agreed SLAs, KPIs, and performance targets Monitor service health, availability, and reliability Manage service reporting, dashboards, and performance reviews Incident, Problem & Change Management Lead and oversee major incidents and service outages Ensure effective root cause analysis and problem management Coordinate and approve changes impacting live services Drive reduction in incidents and service disruptions Stakeholder & Customer Management Act as the primary service contact for customers and stakeholders Manage service review meetings and communications Handle service escalations and customer concerns Ensure clear communication during incidents and planned changes Continuous Improvement & Governance Identify and implement service improvement initiatives Drive service maturity using ITIL best practices Ensure services comply with governance, risk, and compliance requirements Maintain service documentation, runbooks, and operational procedures Supplier & Financial Management Manage third-party suppliers and service partners Track service costs, budgets, and consumption where applicable Ensure supplier performance meets contractual obligations Support contract renewals and service reviews Required Skills & Experience Service Management Skills Strong understanding of IT service management principles (ITIL) Experience managing live services in a production environment Proven ability to manage incidents, problems, and changes Experience defining and managing SLAs and KPIs Professional Experience 5+ years' experience in service delivery or service management roles (adjustable by seniority) Experience working in enterprise, public sector, or managed service environments Experience coordinating cross-functional technical teams Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

ROLE:Service Capacity Manager LOCATION : Basingstoke , Full time onsite CLEARANCE REQUIRED: DV LEVEL RATE : £ 600 PD ,Inside IR35 Your role This role requires High Level clearance . We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities - Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. - Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. - Develop and maintain capacity plans, forecasts, and models for VMware environments. - Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. - Identify capacity risks, constraints, and performance bottlenecks before they impact services. - Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. - Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience - Strong experience managing Capacity - Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). - Experience with VMware infrastructure capacity Management. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong analytical and problem-solving capabilities. - Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you. We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities · Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. · Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. · Develop and maintain capacity plans, forecasts, and models for VMware environments. · Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. · Identify capacity risks, constraints, and performance bottlenecks before they impact services. · Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. · Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience · Strong experience managing Capacity · Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). · Experience with VMware infrastructure capacity Management. · Excellent communication, stakeholder management, and conflict resolution skills. · Strong analytical and problem-solving capabilities. · Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

ROLE:Service Capacity Manager LOCATION : Basingstoke , Full time onsite CLEARANCE REQUIRED: DV LEVEL RATE : £ 600 PD ,Inside IR35 Your role This role requires High Level clearance . We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities - Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. - Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. - Develop and maintain capacity plans, forecasts, and models for VMware environments. - Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. - Identify capacity risks, constraints, and performance bottlenecks before they impact services. - Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. - Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience - Strong experience managing Capacity - Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). - Experience with VMware infrastructure capacity Management. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong analytical and problem-solving capabilities. - Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers – both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills … At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.