Find your next tech and IT Job or contract Service Management in England

***SC - SECURITY CLEARED*** Service Manager (Live Service) 6 Month contract initially Based: Hybrid 1-2 days p/w onsite in Manchester £300- £375 p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Manager (Live Service) on a long term program of work. Key Responsibilities: IT Service Managers collaborate with Digital, Business and external stakeholders to ensure service support is delivered to agreed performance targets in a cost effective and timely manner. Their responsibilities will align to end-to-end support services, the end-to-end performance of a product(s) or a combination of the two, promoting service quality and customer/citizen user experience improvements. All IT Service Managers will undertake a range of key Service Management duties including reporting, Incident/Ticket Management, Problem Management and management of services to agreed targets and work closely with stakeholders across all levels, driving increased service quality, value and improved customer service satisfaction. They support underpinning technology, business operations and policies and non-technical artefacts within a 24x7 operations environment and take ownership of the alignment to the experience and Business outcomes. This may require Out of Hours support. Key Skills & Experiences: * Working closely with delivery teams * Build relationships with stakeholders from all areas of operational areas * Leading stakeholder engagement and provide service updates * Maintaining service documentation, delivery transition and knowledge bases * Work closely with delivery teams to support the transition of new applications. * Support the management of Incidents, Problems and Change in line with the relevant policies and procedures. * Reporting, to maintain incident logs and trend analysis to reduce incidents * Record root cause notes and coordinate follow up actions * Ensure effective management of issues raised on all channels. Progressing the resulting Incidents/Tickets, queries, using appropriate prioritisation, agreed processes, procedures and policies, and ensuring referral to relevant resolver groups for resolution where required. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. Reporting Line This role will report into Allan Graham Scope and Impact Level of responsibility, decision-making authority, and influence. Person specification B&T Live Services ensures stability, resilience, and operational excellence across HMRC’s live platforms. We manage end-to-end service operations, including Incident, Change, Problem, and Risk Management, to maintain availability and performance while proactively mitigating risks. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee Release and Implementation Management, 24/7 Operations using advanced monitoring, and smooth onboarding of new services. Working closely with suppliers and commercial teams, we manage budgets, forecast operational costs, and maintain governance to deliver uninterrupted, high-quality services.

At CGI, we are driving critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment. Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play a key role in advancing secure digital services that make a real-world difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham.

As the Senior IT Service Manager for One Login, you will provide the strategic leadership, vision and direction needed to build an industry leading service management capability that operates effectively at national scale. Reporting to the Head of Live Services for One Login, you will be accountable for shaping how government services experience, adopt and rely on One Login, ensuring that service quality, resilience and user experience remain consistently high across a diverse and rapidly expanding ecosystem. You will lead the development of a coherent, future focused service management strategy that supports One Login’s long-term ambitions and the needs of the wider government landscape. This includes defining or refining the operating model, governance structures, assurance frameworks and performance measures that will underpin a mature, scalable and data driven service management function. You will ensure that the differing technical, operational and support requirements of relying parties are understood, prioritised and translated into clear service outcomes, enabling each service to onboard, operate and evolve with confidence. Your role will involve close partnership with senior leaders and staff across Product, Architecture, Service Transition, Operational Support, Data and Security teams. You will act as a voice for service excellence, ensuring that service considerations are embedded into decision making, delivery planning and change processes across the One Login service. You will also represent One Login at cross government forums where necessary, shaping expectations, influencing direction and ensuring alignment with broader digital and identity strategies. As a senior leader for the service management function within One Login, you will shape and develop IT Service Managers, Service Relationship Managers and other service capability teams. You will foster a culture of accountability, continuous improvement and customer-centricity, ensuring that teams are empowered, skilled and supported to deliver high quality services. You will champion best practice, drive standardisation and ensure that service management evolves in line with industry standards, emerging technologies and the needs of government. Ultimately, you will play a pivotal role in ensuring that One Login delivers a reliable, secure and seamless experience for millions of users and hundreds of government services, now and in the future. As a Senior IT Service Manager you’ll be: accountable for the end-to-end strategic service experience for all relying parties, ensuring that government services adopting One Login receive a consistent, high quality and resilient service that meets their operational, technical and security needs at national scale. building and maintaining relationships across government, acting as the primary strategic partner for Relying Party leadership teams. You will ensure their priorities, risks and future needs are understood, anticipated and reflected in service planning, investment decisions and roadmap development. shaping and governing the relying party lifecycle, identifying structural gaps, systemic issues and opportunities for improvement across onboarding, transition, live service and ongoing optimisation. You will drive the evolution of these processes from a service perspective to ensure they are efficient, scalable and aligned to One Login’s long-term ambitions. leading continuous improvement across the entire service ecosystem, using data, insight and user feedback to enhance service performance, simplify interactions, reduce friction and improve the overall experience for relying parties. setting direction and standards for Business Continuity and Disaster Recovery plan, aligning with industry standards, mapping approach, templates and setting approach for ongoing improvements through testing and lessons learned exercises. acting as the senior point of escalation for critical service issues, ensuring that major incidents, risks and cross government challenges are managed effectively. You will provide authoritative input into governance boards, service forums and strategic decision making groups. overseeing and sponsoring service reviews, audits, incident investigations and improvement programmes, ensuring that lessons are embedded, systemic issues are addressed and service maturity continues to advance. driving the evolution of the One Login service management model, working closely with Product, Architecture, Service Transition, Operational Support, Data and Security to ensure service management is embedded into design, delivery and operational practices across the organisation. providing leadership, direction and development to IT Service Managers, Service Relationship Managers and other service capability teams, ensuring they are empowered, skilled and aligned to a shared vision of service excellence.

As a Senior IT Service Manager, you'll: Engage with senior stakeholders across policy, digital and operational teams to understand service needs and promote best‑practice service management Oversee and manage supplier relationships and contract performance for services supporting SaaS products Work with the Head of SaaS and Service Management to develop service‑improvement initiatives and ensure strategic planning objectives are met Act as a trusted escalation point for complex incidents, service requests and projects managed by the team Identify and implement opportunities for automation, self‑service and process optimisation, embedding ITIL best practice across service delivery Lead, mentor and develop the SaaS team, supporting professional growth and ensuring they have the tools, skills and guidance needed to succeed Enhance service standards for SaaS tools, ensuring full compliance with cybersecurity and data‑protection requirements Identify, monitor and escalate potential risks or recurring issues, contributing actively to continuous‑improvement activity

Target Start Date - ASAP Target End Date - 1 year demand from start date. Recruitment Type - Contractor Rate Circa £600 p/d, Inside IR35 Location of role :Full time On site Clearance Required - DV Working Pattern - Monday - Friday Your role We are looking for an experienced Cloud Resource Manager to join a support team based in Basingstoke to ensure VMware based infrastructure resources meet current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a cloud resource management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure resource management and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities -Oversee end-to-end delivery of cloud resource services across infrastructure, support functions and in close collaboration with the customer. -Own and execute the resource management processes, including Business, Service, and Component resource management. -Develop and maintain cloud resource plans, forecasts, and models for VMware environments. -Monitor service performance metrics, analyse trends, forecast resource allocation and consumption. -Identify risks, constraints, and performance bottlenecks before they impact services. -Drive service improvement initiatives based on resource data, customer feedback, and technology developments. -Coordinate with internal IT teams (e.g., infrastructure, development, support) to manage scalability and flexibility. Your experience -Strong experience managing Cloud resources. -Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). -Experience managing resources within a VMware infrastructure. -Excellent analytical, communication and stakeholder management skills. -Strong problem-solving capabilities delivering effective solutions based on business priority. -Experience working within cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

You would join a team of Service Transition Managers who are passionately working towards strategic IT goals and objectives to support HMRC to achieve theirs. In this role you will deliver Service Transition assurance for IT changes across the HMRC estate. Working closely with your Service Transition manager counterparts, Project Delivery and Live Service teams, you will enable a safe transition into Live by driving early engagement, applying appropriate governance, assessing live service readiness and proactively mitigating risks to live service. You will be a key player in the Service Transition team, contributing to the development of a positive team culture, delivering an excellent standard of service, developing effective relationships with stakeholders, and providing advice, guidance and best practice on Service Transition processes.

ROLE:Service Capacity Manager LOCATION : Basingstoke , Full time onsite CLEARANCE REQUIRED: DV LEVEL RATE : £ 600 PD ,Inside IR35 Your role This role requires High Level clearance . We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities - Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. - Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. - Develop and maintain capacity plans, forecasts, and models for VMware environments. - Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. - Identify capacity risks, constraints, and performance bottlenecks before they impact services. - Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. - Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience - Strong experience managing Capacity - Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). - Experience with VMware infrastructure capacity Management. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong analytical and problem-solving capabilities. - Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.