Job Vacancy Director Consulting Expert - Service Management

As a Director within CGI's Business Consulting & Advisory practice, you will play a pivotal role in developing strategic relationships with senior client stakeholders, helping organisations maximise business value through modern service management, digital transformation and consulting excellence. Working across multiple industries, you'll leverage your expertise in ITIL, Lean methodologies and service advisory to shape client strategies, develop innovative propositions and deliver consulting engagements that achieve measurable business outcomes.



You'll be responsible for building trusted C-suite relationships, identifying and developing new business opportunities, supporting proposal development, and leading the successful delivery of complex consulting engagements. Alongside driving client success, you'll help shape CGI's consulting capabilities by developing new service offerings, sharing thought leadership across the organisation, mentoring colleagues, and representing CGI at industry events. Your expertise will directly contribute to business growth, delivery excellence and the continued evolution of our Advisory practice.



Build & Strengthen executive-level client relationships across new and existing accounts

Lead & Deliver strategic consulting engagements with measurable business outcomes

Shape & Develop innovative Service Advisory propositions aligned to ITIL 4 and Lean principles

Identify & Grow business development opportunities and support revenue generation

Design & Contribute compelling client solutions and winning proposals

Advise & Influence C-suite stakeholders on digital transformation and service strategy

Govern & Oversee successful project and consulting delivery

Improve & Innovate CGI consulting services and industry offerings

Develop & Share thought leadership across CGI and within industry communities

Mentor & Support colleagues while contributing to capability growth across the Advisory practice

Required qualifications to be successful in this role

You'll have an established track record of leading strategic consulting engagements and building long-term relationships with senior client stakeholders. You will combine commercial awareness with strong consulting, business development and delivery experience, alongside recognised expertise in IT Service Management and digital transformation. As a trusted advisor, you'll be comfortable operating at executive level, developing innovative solutions, influencing business strategy and helping clients achieve tangible business value.



Extensive experience leading strategic client-facing consulting engagements

Demonstrable success developing executive and C-suite client relationships

Proven business development, opportunity identification and revenue growth experience

Strong experience delivering IT or Digital Strategy with measurable business outcomes

Deep expertise in ITIL 4, Service Value System and modern IT Service Management

ITIL 4 Strategic Leader (SL) and ITIL 4 Managing Professional (MP) qualifications

Strong understanding of High Velocity IT, Lean methodologies and service transformation

Experience developing consulting propositions and contributing to solution design

Excellent stakeholder management, communication, presentation and influencing skills

Proven project, programme and consulting delivery leadership

Strong commercial awareness and ability to balance client value with business growth

Experience contributing thought leadership through industry forums, networking and professional communities

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.