Find your next tech and IT Job or contract Scrum in England

Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers. Continual service improvement- You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed. Ownership and initiative- You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made. Relationship management- You can identify, analyse, manage and monitor relationships with and between stakeholders. You know how to clarify mutual needs and commitments through consultation and consideration of impacts. For example, you know how to coordinate all promotional activities for one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier. By helping the customer, you can ensure that maximum benefit is gained from products and services. Technical understanding- This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.

Guide daily IT operations that empower thousands of users In this senior role, you’ll lead a team of end-user computing engineers, managing their day-to-day work while staying hands-on with technical issues yourself. You’ll make sure incidents are resolved quickly, coordinating tasks and advising customers on progress and workarounds to keep their services running smoothly. You’ll also identify and investigate recurring problems, working with infrastructure teams, software developers and incident managers to find long-term solutions. From building and configuring managed devices to improving user experience through well-planned change requests, you’ll be central to delivering reliable services. But that’s not all – you’ll coach and develop your team, mentor junior staff, and ensure all technical documentation is clear and up to date. Confident working with people at all levels, you’ll manage relationships with internal teams and customers, always focused on delivering high-quality support. And with your commitment to staying up to date with the latest technologies, you’ll help your team grow and keep our services future-ready. Apply your technical skills / to support vital government operations You’ll be someone who thrives in fast-paced, high-pressure environments, bringing substantial experience in IT roles within secure settings. With a Level 3 qualification in Information Communication Technology or Computer Science – or equivalent relevant experience – you’ll have practitioner-level knowledge of the hardware, software, and systems you support. Your Microsoft Associate certification will back up your expertise, and you’ll be confident working across a range of operating systems and technologies. As someone who’s led teams before, you’ll be organised, calm under pressure, and focused on delivering the best outcomes for users. If you also bring knowledge of traditional and mobile networking technologies, certificate-based authentication, or experience working in an ITIL environment, that would be a bonus. Most importantly, you’ll combine your strong analytical skills with a proactive approach to problem-solving, always ready to support your team and keep services running smoothly. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit Closing date: xxxxx It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.