Find your next tech and IT Job or contract Network and Information System Security (NIS) in England

Job Title: 3rd Line Support Technician Location: Manchester Salary: £37,000 - £44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role

Job Title: Field Engineer Location: Newbury Salary: £40,000 - £50,000 per annum Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential CCNA certification is desirable Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

We are seeking an experienced and visionary Lead Technical Architect to play a key leadership role within our organisation. As Lead Technical Architect you will work across various levels to translate business strategy into actionable change and technical delivery. Senior Enterprise Architects will also support lead architects in shaping, aligning, and driving the organisation's strategic direction, ensuring it is effectively developed, agreed upon, and implemented. Responsibilities Network and communicate with senior stakeholders across organisations Proactively seek opportunities for digital transformation Support multiple teams, finding and using best practice and emerging technologies Inspire other architects and help them understand how to deliver the goals of the organisation Be responsible for governance, solving complex and high-risk issues or delivering architecture design For more information on the Technical Architect profession please see the Government Digital and Data Framework;

We are seeking experienced Enterprise Architects to play a key leadership role within our organisation. As an Enterprise Architect, you will work across various levels to translate business strategy into actionable change and technical delivery. Senior Enterprise Architects will also support lead architects in shaping, aligning, and driving the organisation's strategic direction, ensuring it is effectively developed, agreed upon, and implemented. Responsibilities Network and communicate with stakeholders across domains or enterprises Identify opportunities for improvement Support a community or team Use emerging technologies and approaches Play an active part in the team and understand how to deliver the team’s objectives to meet organisational goals Identify influences or risks For more information on the Enterprise Architect profession please see the Government Digital and Data Framework; Note this post requires infrequent travel to other UK sites and attendance at evening conference calls.

Technical Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is hiring top quality Technical Architects. Can you design and deliver user-friendly digital services in a unique and complex environment? Can you help us build better products services for millions of users? Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the architectural problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Microservice and API-led architecture and integration design tools, techniques and best practice. API Management: Experience in designing and implementing APIs (REST/JSON, SOAP/XML, GraphQL), including API lifecycle management, API gateways, HTTP transport and security such as mTLS, OIDC. Integration Technologies: Proficiency in integration platforms like Kong EE, ISITO, Envoy, IBM WebSphere. Messaging and Streaming Technologies: Experience with messaging and streaming protocols and systems such as JMS, AMQP, MQTT, IBM MQ, Amazon SQS,SNS, Azure SB, and Kafka, Amazon Kinesis for asynchronous communication between systems. You and your role We're looking for skilled architects who are confident working on products & services in our complex digital environment. We're transforming DWP and the way millions of people access public services. You'll need to be a skilled technical expert, as well as a good communicator and leader. As our new Senior Technical Architect, you will design, implement and oversee the architecture of IT solutions that improve services for millions of DWP users. You'll work on the design, oversight and architecture governance of IT solutions that support DWP customers and help our colleagues be at the most effective. You will play a key role in shaping integration architecture across DWP's vast digital estate. Your expertise in APIs, event-driven architecture and enterprise integration patterns will be vital in delivering scalable solutions that support millions of users, and help over 100,000 colleagues and agents do a better job. You'll ensure technical quality, and keep designs aligned DWP's Digital Blueprint, Enterprise Architecture and Product Roadmaps. You'll also advocate for good architecture and influence good decisions and the use of the right technology in forums and approval boards. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917, comprised of salary and Government Digital & Data allowance. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,094 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

The Corporate Serviced Modernisation (CSM) Integration Lead Architect supports CSM with the technical design and transition of shared service capabilities to meet the needs of UK Defence and its stakeholders. As a CSM Network Architect you will ensure that Defence procurement, financial and human resource information technology capabilities are designed and delivered in line with effective standards and strategies to meet Defence digital shared service capability and technology modernisation goals. The roles work as an integral part of the DBS Architecture Profession team to ensure all delivered services integrate cleanly into DBS business, technology, application, and data architecture layers. The CSM Integration Lead Architect supports the implementation of the CSM Portfolio and Digital, Data and Technology (DDaT) strategy for DBS The post holder will: Collaborate with architects across the enterprise to assess change impacts and ensure a coherent delivery approach. Providing support and advice to other architects who are undertaking the design of new business solutions Design solutions in line with MoD design and security policy and gain approvals through the DBS Technical Design Authority governance forum. Design models and reference artifacts enabling re-use of solution components supporting other architects to conform to required processes and standards. Ensure that new business capabilities are designed for clean integration with existing services. Considering service, applications, data and technology architectural layers and including through life compliance with business and technology policy and strategy Support development of governance, processes, and tooling to monitor and manage new business design, delivery and usage across the DBS enterprise Engage with MOD, industry, and government wide leaders and technical / service experts to identify and implement best architecture practice solutions to meet business needs. Support proofs of concept for technologies and services new to DBS. Support, coach and mentor colleagues in adapting to new delivery approaches as a result of architectural design changes. Ensure architectures are compliant with DBS technical principles and contribute to achievement of the DBS Digital, Data and Technology Strategy aims

The Digital Data and Technology (DDaT) Directorate is responsible for creating a cutting-edge technology and information environment that connects, empowers and enhances our Officers’ crime fighting capabilities. We are responsible for defining and delivering our data and technology strategy, policy and architecture, building and sustaining resilient services which are critical to our mission success. We work closely with our operational teams to help them do their job in the most effective and efficient way, understanding their challenges and combining this with emerging technologies/techniques to obtain and exploit data in innovative ways to ensure we stay ahead of the criminals who are committing some of most serious crimes and inflicting harm to our society. Are you ready to join the team? Duties and Responsibilities Provide strategic technical leadership and architectural direction to drive the design and delivery of capabilities and services that enable and enhance the Agency’s business and operational priorities. Working under the direction of the Chief Architect, define and continuously evolve the strategic direction for all IT-related domains within the NCA, ensuring coherence with wider HMG technology strategies and standards. Establish, own and maintain architectural principles, enterprise design patterns, reference models, blueprints and multi-year roadmaps that underpin all IT design and transformation activity. Embed enterprise architecture within project and programme lifecycles by leading the integration of design governance, including the operation of design gates, assurance checkpoints and decision forums. Ensure reference architecture documentation is accurate, accessible and maintained to support consistency, reusability and accelerated delivery across the Agency. Maintain a deep and current understanding of emerging technologies and industry trends across infrastructure, networks, platforms, cloud services, applications, and data — bringing this insight to bear on strategic planning and solution direction. Provide architectural oversight and assurance across the change portfolio, ensuring solutions align to strategic objectives, are technically viable, and comply with security, operational and regulatory standards. Act as a senior architectural representative at governance forums such as the Technical Design Authority (TDA) and Architectural Assurance Board (AAB), championing architectural principles, assuring technical quality and shaping enterprise decision-making. Shape and influence investment and transformation portfolios by contributing architectural insight to business cases, benefit realisation plans and technology evaluation. Foster collaborative engagement with delivery teams, suppliers, and partners to ensure architectural integrity across all layers of design and delivery. Act as a senior leader for the architectural community, supporting the professional development of solution, data, security, and technical architects through mentoring, coaching, and setting high standards. Manage, coach, and develop staff in line with NCA values and performance expectations, promoting a culture of continuous improvement, accountability and professional growth.

Technical Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP is hiring top quality Technical Architects. Can you design and deliver user-friendly digital services in a unique and complex environment? Can you help us build better products services for millions of users? Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the architectural problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Microservice and API-led architecture and integration design tools, techniques and best practice. API Management: Experience in designing and implementing APIs (REST/JSON, SOAP/XML, GraphQL), including API lifecycle management, API gateways, HTTP transport and security such as mTLS, OIDC. Integration Technologies: Proficiency in integration platforms like Kong EE, ISITO, Envoy, IBM WebSphere. Messaging and Streaming Technologies: Experience with messaging and streaming protocols and systems such as JMS, AMQP, MQTT, IBM MQ, Amazon SQS,SNS, Azure SB, and Kafka, Amazon Kinesis for asynchronous communication between systems. You and your role We're looking for skilled architects who are confident working on products & services in our complex digital environment. We're transforming DWP and the way millions of people access public services. You'll need to be a skilled technical expert, as well as a good communicator and leader. As our new Senior Technical Architect, you will design, implement and oversee the architecture of IT solutions that improve services for millions of DWP users. You'll work on the design, oversight and architecture governance of IT solutions that support DWP customers and help our colleagues be at the most effective. You will play a key role in shaping integration architecture across DWP's vast digital estate. Your expertise in APIs, event-driven architecture and enterprise integration patterns will be vital in delivering scalable solutions that support millions of users, and help over 100,000 colleagues and agents do a better job. You'll ensure technical quality, and keep designs aligned DWP's Digital Blueprint, Enterprise Architecture and Product Roadmaps. You'll also advocate for good architecture and influence good decisions and the use of the right technology in forums and approval boards. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917, comprised of salary and Government Digital & Data allowance. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,094 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.