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IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £25,000 - £27,000 dependent on experience Job Type: Permanent, Full time Hours of work: 8:30am - 5:00pm Monday - Friday. About us: Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York with our customers based throughout the UK and Ireland. About the role: We are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software. Responsibilities will include: Provide telephone support for customers in difficulty with software or hardware. Analyse and resolve the customer's problems as quickly and efficiently as possible. Dial in to the customer's system to provide remote support when necessary. Log all calls on the company's support software and update as necessary. Document and report 'bugs' / 'change requests' to Development. Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months. There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for this. About you: The ideal candidate will have a passion for computers and be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment. The Candidate: Excellent communication skills and a good telephone manner. Good attention to detail and the ability to work under pressure. A calm, patient and professional demeanour. Ability to plan and execute work both independently and as a team member. Self-motivation to learn new skills and update existing ones. Reliable and punctual. Essential: Thorough understanding of PC hardware, peripherals and peer to peer networking. Good knowledge of Microsoft Windows desktop environment and Office suite. Full and clean UK driving licence. Desirable: 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users. Hands-on experience working in an end-user desktop support role. Microsoft (or similar) accredited training would be advantageous. Splashtop remote support software. Diagnostic utilities, such as anti-virus, anti-malware and more. Experience of supporting SQL Server based applicat What we offer: Opportunities to learn and progress within the company. Holidays starting at 24 days increasing to 29 for long term service. Death in service and critical illness cover. Auto-enrolment into pension scheme (Royal London - 5% employee / 3% employer). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance will also be considered for this role.

Datacoms Technician Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training London Are you an experienced Datacoms Technician looking for a varied, hands-on role where you can work on global communications infrastructure, bespoke solutions and cutting-edge technologies across satellite, LTE and enterprise networks? This is an exciting opportunity to join a specialist engineering team delivering advanced communication solutions to customers operating in remote and challenging environments. You will play a key role in designing, implementing and supporting complex network systems, working across both in-house product development and customer-facing projects. In this role, you will collaborate closely with internal teams and external clients to deliver tailored network solutions, from initial design through to deployment and ongoing support. You will also be responsible for resolving escalated technical issues, contributing to product development and ensuring the performance and reliability of critical communication systems. The ideal candidate will have strong networking fundamentals, hands-on experience with firewalls, routing and switching, and a proactive approach to problem solving. This role also offers opportunities for travel, exposure to cutting-edge technologies and continuous professional development within a highly technical environment. The Role: Support and maintain enterprise and customer network solutions Diagnose and resolve complex, escalated technical issues Assist in the design, build and deployment of network infrastructure Contribute to product evaluation, development and system integration Produce and maintain technical documentation for projects The Person: Strong knowledge of TCP/IP, routing, switching and firewall technologies Experience with satellite communications or enterprise IT systems Ability to troubleshoot complex network issues effectively Professional, proactive and able to work both independently and as part of a team Relevant qualification in IT, Networking or Engineering (degree or equivalent) Reference Number:BBBH275875 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Vos missionsIntégré à l'équipe maintenance, vous intervenez au cœur de la production pour garantir la performance et la fiabilité des équipements.À ce titre, vous :Assurez la maintenance préventive d'équipements industriels de haute technologie en environnement salle blanche. Réalisez les diagnostics de premier niveau et participez à la résolution des pannes. Contribuez à l'amélioration continue des méthodes et procédures de maintenance. Rédigez et suivez les rapports d'intervention via les outils informatiques (SAP, Excel, Word, PowerPoint…). Veillez au respect des exigences qualité, sécurité et environnement propres à un environnement industriel exigeant.

The successful applicant will work within the formal competition process: * Acquisitions of materials, software, services, and maintenance and support requirements. * Applies procurement knowledge to business requirements to support effective procurement approaches. * Creates moderate to complex RFP solicitations in accordance with requirements. * Evaluates supplier proposal responses. * Conducts price and cost analysis. * Evaluates and score supplier responses with regard to pricing and terms/conditions with suppliers. * Identifies and resolves moderate issues and problems within competition process. * Analyse risks and identify risk mitigation * Interacts with stakeholders as required. * Must have the interpersonal skills to deal effectively with supplier related issues of varying degrees of complexity and work issues to resolution. * Support senior staff and management as directed. Basic Qualifications * CIPS or studying for CIPS * Successful track record of managing a variety of procurements, interfacing with internal customers, other functional support staff, and suppliers. * Strong organisational, written and oral communication skills. * Must be able to work independently, establish priorities, and meet deadlines with minimal supervision. * Ability to multi-task and work in a fast-paced environment. * Attention to detail and problem-solving skills, strong time management skills and the ability to prioritize work. * Experience negotiating terms and conditions * Experience in the bid and new business proposal phases of a programme. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

- Concevoir, développer et maintenir des règles de détection au sein du SIEM - Analyser et qualifier les alertes de sécurité, mener des investigations et contribuer à la gestion des incidents - Déployer, configurer et optimiser les solutions EDR sur les postes et serveurs - Participer à des projets de sécurité sur des environnements multi-cloud (AWS, Azure, GCP) - Intégrer les logs et services cloud au SIEM et améliorer la visibilité sécurité - Contribuer à l'automatisation des processus de détection et de réponse (SOAR, scripts, workflows) - Rédiger et maintenir la documentation sécurité (runbooks, procédures, rapports) - Assurer une veille continue sur les menaces, vulnérabilités et bonnes pratiques de cybersécurité

Nous recherchons un Consultant Senior SAP Time pour intervenir dans le cadre de la stabilisation d'une solution de gestion des temps récemment déployée. La mission consiste à prendre en charge le pilotage de la maintenance SAP Time sur un ou plusieurs sites : suivi et priorisation des incidents, analyse des anomalies, coordination des actions correctives et sécurisation des calculs de temps. Vous interviendrez notamment sur des problématiques de Time positif et d'organisations horaires complexes : plans de roulement avancés, cycles de travail et de repos, amplitudes variables et règles spécifiques. Vous participerez également à la préparation et à l'exécution des tests, à l'analyse des écarts constatés et à leur résolution. Une attention particulière sera portée à la fiabilité de l'intégration entre SAP Time et la paie. Enfin, vous contribuerez à structurer et documenter les processus de maintenance afin de pérenniser le dispositif et de renforcer l'autonomie des équipes internes.

Racking Technician We're looking for an experienced Racking Technician to join our Technical Services team. This is a hands-on role involving the installation of IT equipment into customer racks, including servers, storage and networking equipment. You'll be responsible for racking and stacking hardware, fitting and dressing cabling, applying asset labels, and preparing integrated solutions for shipment. The role involves regular manual handling, use of lifting equipment, and working to tight customer deadlines. Key Responsibilities * Rack and stack IT equipment into customer racks and cabinets. * Install, route and secure power and data cabling. * Read and follow rack elevation diagrams and build documentation. * Apply asset and customer labels accurately. * Carry out basic equipment checks and inspections. * Move and position equipment safely using approved handling methods. * Prepare completed rack solutions for shipment. * Maintain accurate installation and asset records. * Follow all health & safety and manual handling procedures. Essential Requirements * Proven rack and stack experience. * Experience installing IT hardware into racks and cabinets. * Experience working with cabling. * Ability to read and follow rack elevation diagrams. * Comfortable lifting and moving IT equipment. * Strong attention to detail. * Ability to work to deadlines in a fast-paced environment. * Good communication and teamworking skills. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Remanufacturing Technician Colchester £31,000 + £33,000 + Training + Career Development + Pension + 30 Days Holiday + Specialist Engineering Environment Are you an Electronics Engineer or Senior Electronics Technician with a passion for fault finding, diagnostics and mentoring others, looking to take the next step in your career within a specialist automotive electronics environment? This is an excellent opportunity to join a growing engineering business that specialises in advanced electronic repair and remanufacturing, offering further training, genuine career development and the chance to become a technical leader within a highly skilled engineering team. The company is a well-established engineering business with an excellent reputation for technical excellence and quality-driven manufacturing. Operating within a highly specialised sector, they provide advanced remanufacturing solutions for automotive electronic components across the UK and Europe. Due to continued growth, they are looking to recruit a Senior Remanufacturing Technician to support both the technical development of the team and the delivery of high-quality repair standards. In this role, you will be responsible for diagnosing and repairing automotive electronic components at both unit and PCB level, while also supporting and mentoring fellow technicians, driving process improvements and ensuring technical documentation and quality standards are maintained. This position offers excellent long-term career progression, further specialist training and the opportunity to play a key role within a niche and expanding engineering business. The Role: * Diagnose and repair automotive electronic components at both unit and PCB level using specialist diagnostic equipment and software * Lead, mentor and support technicians, providing technical guidance and sharing best practice * Carry out PCB-level repairs, soldering and component replacement to restore products to original performance standards * Identify opportunities to improve remanufacturing processes and contribute to continuous improvement initiatives * Perform end-of-line testing and quality inspections to ensure products meet company standards * Maintain technical documentation and collaborate with engineering colleagues to improve repair techniques and team capability The Person: * Strong practical knowledge of electronics and electronic fault finding * Ability to read and interpret electrical schematics and wiring diagrams * Experience carrying out PCB-level soldering and electronic component repairs * Automotive electronics experience or knowledge of ECUs would be highly advantageous * Confident using electronic test equipment and diagnostic tools * Strong communication skills with the ability to mentor colleagues and drive continuous improvement * High attention to detail with a commitment to quality and engineering excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Missions • Définition de la vision et de la roadmap Digital Workplace. • Construction du Target Operating Model. • Mise en place des standards et de la gouvernance globale. • Pilotage des services Microsoft 365 et End User Computing. • Gestion de l'expérience collaborateur et de l'adoption. • Définition des KPI, SLA, OLA et XLA. • Gestion des prestataires, fournisseurs et budgets. • Participation aux projets d'intégration de nouvelles entités. • Préparation et transfert vers l'organisation cible.

Les missions : Prise d'appel utilisateur : Répondre aux appels des utilisateurs et fournir un support technique de niveau 1 et 2. Analyse et résolution de problèmes : Identifier les problèmes techniques, analyser les causes et proposer des solutions adaptées. Installation et maintenance : Assurer l'installation et la maintenance des équipements informatiques, y compris les postes de travail et les moyens d'impression. Sécurité informatique : Participer activement à la résolution des incidents de sécurité informatique. Gestion des demandes de changement : Gérer les demandes de changement et assurer leur suivi jusqu'à résolution. Amélioration continue : Contribuer à l'amélioration continue des procédures et à la rédaction de nouvelles procédures. Communication : Assurer une communication efficace et proactive auprès des utilisateurs et des autres équipes techniques. Exigences : Expérience : Expérience avérée en support technique de niveau 1 et 2. Connaissances techniques : Maîtrise des systèmes d'exploitation Microsoft Windows 10 et 11, ainsi que des outils de support à distance. Compétences en communication : Excellentes compétences en communication verbale et écrite. Résolution de problèmes : Capacité à résoudre les problèmes rapidement et efficacement. Outils ITSM : Connaissance des outils de suivi des incidents (ITSM) et des mesures correctives à prendre. Réseaux : Connaissance de base des réseaux et des protocoles TCP/IP. Travail en équipe : Capacité à travailler en équipe et à gérer plusieurs tâches simultanément dans un environnement multitâche.

ACCROCHE SI TU AIMES RÉSOUDRE LES PROBLÈMES LÀ OÙ D'AUTRES ABANDONNENT, CETTE ANNONCE EST FAITE POUR TOI ... CE QUE TU RECHERCHES : Intervenir sur des incidents techniques complexes de niveau 2 Assister les utilisateurs avec efficacité, pédagogie et réactivité Relever des défis au quotidien dans un environnement dynamique et exigeant Donner un nouveau souffle à ta carrière Alors nous avons la mission idéale pour toi Au sein d'un acteur majeur du secteur assurantiel tu assureras l'analyse et la validation des demandes matériel/logiciel formulées par les utilisateurs le conseil des utilisateurs et des demandeurs par rapport à des demandes ou besoins spécifiques (Prises de contact par téléphone, Teams, mails)la saisie et le suivi des demandes dans l'outil ServiceNow, transfert vers les entités compétentesle déclenchement des actions vers les supports correspondants (Infogérant, Proximités, Responsables produits, Ingénierie)l'alerte de la hiérarchie sur toute demande non standardla prise en charge de projets de Run : gestion de demandes multiples, coordination des actions, conseil métier Analyse et résolution des incidents complexes, tu réaliseras Diagnostic approfondi et escalade au niveau 3 si nécessaire, tu piloteras Installation, configuration et maintenance des équipements, tu assureras Suivi des tickets dans l'outil ITSM et mise à jour des procédures, tu coordonneras Participation au déploiement de nouveaux outils ou projets IT, tu contribueras Veille au respect des normes de sécurité et des bonnes pratiques, tu garantiras Accompagnement des utilisateurs dans l'usage des outils, tu animeras QUI TU ES : Diplômé(e) de la formation qui va bien Expérience de 7 ans minimum en support technique ou administration de postes Maîtrise des environnements : Windows, Active Directory, Office 365 Compétences en support matériel (PC, imprimantes, téléphonie IP) et logiciels métiers Connaissance des outils ITSM : ServiceNow AU-DELÀ DES COMPÉTENCES TECHNIQUES, TU ES / AS : Réactif(ve) : tu interviens vite et bien dès qu'un incident survient Patient(e) : tu accompagnes les utilisateurs sans jamais perdre ton calme Méthodique : tu analyses les causes et documentes les solutions Autonome : tu sais gérer tes priorités sans supervision constante Communicant(e) : tu expliques simplement des sujets techniques Rigoureux(se) : tu respectes les processus IT et les engagements de service Pédagogue : tu aides les utilisateurs à monter en compétence Orienté(e) satisfaction : tu mets l'expérience utilisateur au cœur de ta missiona

I. Contexte : Au sein du département Cartes, nous cherchons un ou une cheffe de projet pour accompagner notre organisation dans la conduite de projets monétiques. Dans le cadre de notre transformation digitale et de l'optimisation de nos processus de paiement, nous devons optimiser nos référentiels BINs et déployer des solutions de tokenisation. Cette mission nécessite une expertise technique pointue. Vous devrez démontrer une capacité d'exécution opérationnelle tout en apportant une hauteur de vue nécessaire à la réussite de nos livrables clés. II. Missions : · Connaissance des Paiements (fonctionnement, réglementation, produits/services) · Pré-étude · Etudes stratégiques · Instruction des phases amonts des projets ou conduite de grands projets métiers ou de projets technologiques · Orientation des projets en corrélation avec les besoins clientèles et les besoins des Back-office · Pilotage de projet : planning, plan de charge, suivi budgétaire, coordination des entités/acteurs projet, reporting et alertes (changements de risques, modifications de priorité) · Prise en charge des demandes de maintenance et d'implémentations produits