Find your next tech and IT Job or contract Infrastructure in Wales

🚀 We're Hiring: Senior Infrastructure Engineer – ServiceNow Platform 📍 Location: Hybrid based in Cardiff | 💼 Closing Date: 28 September 2025 Are you a highly motivated, customer-focused professional with a passion for digital services? Join us at Companies House and be part of a transformative journey in public sector tech! 🌟 Why Join Us? · 30 days annual leave + 8 bank holidays + 1 privilege day · Civil Service Pension Scheme – average employer contribution of 28% (worth ~£11,703 for this role) · Flexible & mobile working for great work-life balance · Investors in People Platinum accredited employer · Inclusive culture with strong EDI values and support networks · Career development & progression opportunities · Recognition schemes, paid volunteering leave, staff discounts, and more! 🛡️ Please note: · UK residency for 3 of the last 5 years is required for Security Clearance (SC). The start date will depend on when SC is granted/transferred. · Visa sponsorship is not available for this campaign. 👉 Apply now via Civil Service Jobs and take the next step in your digital career!

Reporting to the Lead Specialist Infrastructure Engineer, you’ll support and enhance the ServiceNow platform within the Technical Support Team. As a Senior Specialist Infrastructure Engineer (ServiceNow Developer) you will: Be involved in incident resolution, bug fixes, process creation, and user training Design, develop, and maintain ServiceNow applications and modules Configure and enhance ITSM and ITOM features to meet business needs Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance Automate workflows and improve service delivery using ServiceNow capabilities Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow Support platform upgrades, ensuring compatibility and performance across modules Integrate ServiceNow with external systems via REST/SOAP APIs Troubleshoot issues and provide technical support across the platform Collaborate with business and IT teams to gather requirements and deliver scalable solutions Continual review of the effectiveness and efficiency of existing ITIL and IT processes Provisioning of Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users Customer interaction and office-wide communications Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.