Groupe Aptenia

Contractor job TECHNICIEN SUPPORT N1/N2

Paris

Groupe Aptenia

Job position

Contractor
As soon as possible
1 year
290-350 €
2 to 5 years experience
Paris, France
Published on 05/01/2026

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🎯 Missions principales :
- Prise en charge des demandes utilisateurs (incidents et demandes)
- Diagnostic et résolution des incidents N1 / N2
- Support de proximité et à distance
- Suivi et clôture des tickets
- Escalade vers les équipes expertes si nécessaire
- Installation, configuration et préparation des postes de travail
- Déploiement des environnements utilisateurs (PC, périphériques, imprimantes)
- Maintenance préventive et curative
- Gestion des mises à jour applicatives et systèmes
- Assistance sur les outils bureautiques et applicatifs métiers

Candidate profile

🎯 Profil recherché :
- Expérience réussie en support informatique de proximité
- Autonomie et fiabilité
- Capacité à s’intégrer rapidement dans un environnement existant
- Goût pour l’assistance et l’accompagnement utilisateurs

Working environment

Le client souhaite un candidat autonome qui aime le contact humain et qui souhaite évoluer dans un environnement dynamique !

Lyon, Auvergne-Rhône-Alpes
20 - 99 employees
Consultancy firm
𝐀𝐩𝐭𝐞𝐧𝐢𝐚 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐈𝐓 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐅𝐢𝐫𝐦 Aptenia is a specialized recruitment agency designed to meet the specific needs of companies seeking top talent. Based in London, Paris, and Lyon, we position ourselves as a key player in sourcing rare and strategic profiles. Our mission is to help clients achieve their hiring goals, reduce vacancy downtime, and maximize productivity by quickly finding the right talent. We are committed to building a service that values expertise and understands business challenges. With a proven network of qualified candidates, we connect top technical experts with fast-growing tech companies. 💻 𝐎𝐔𝐑 𝐈𝐓 & 𝐓𝐄𝐂𝐇 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔒 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 : Risk management, infrastructure protection, and information system security. ☁️ 𝐂𝐥𝐨𝐮𝐝 : Migration, architecture, and infrastructure optimization (AWS, GCP, Azure). 📊 𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 : Big Data, analytics, artificial intelligence, and machine learning engineering. 🤖 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 : Automation, deep learning, and AI solutions. ⚙️ 𝐄𝐑𝐏/𝐂𝐑𝐌 : Expertise in SAP, Salesforce, and Microsoft Dynamics. We recruit within the top 1% to 3% of talent in France, offering a modern and efficient recruitment approach that enables companies to sustain growth and profitability. By choosing Aptenia, you gain a tailor-made approach and a strategic partner to build high-performing and long-lasting teams.

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TECHNICIEN SUPPORT N1/N2

Groupe Aptenia

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