Groupe Aptenia

Contractor job NetOPS Support N2/N3 (Run) - LILLE

Lille

Groupe Aptenia

Job position

Contractor
As soon as possible
6 months
Hybrid
Lille, Hauts-de-France
Published on 17/11/2025

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Objectifs et livrables

Pilotage de la qualité & des performances

  • Suivre et analyser les KPIs opérationnels (SLA, disponibilité, incidents).

  • Piloter les métriques hebdomadaires et garantir l’excellence opérationnelle.

Maintien en condition opérationnelle (MCO)

  • Diagnostiquer les composants réseau & cloud.

  • Participer à la montée en maturité des pratiques opérationnelles.

Gestion des incidents & crises

  • Résoudre les incidents de niveau 2/3 via l’outil ITSM.

  • Piloter des crises techniques avec les équipes expertes.

  • Animer les phases post-mortem.

Amélioration continue & process

  • Auditer les pratiques opérationnelles et proposer des optimisations.

  • Identifier les actions à automatiser (Terraform, Python…).

  • Garantir la conformité documentaire et opérationnelle. 🧩


Candidate profile

Environnement technique

Cloud & Network : AWS, GCP, VPC, Transit Gateway, Cloud Routers, Interconnect, VPN, SD-WAN

Sécurité & filtrage : Fortinet, Cloudflare, Zscaler, Certificats TLS/SSL

Automatisation & Infra-as-Code : Terraform, Python DNS & IPAM : Route53, CloudDNS, IPAM Netbox

Supervision & observabilité : Splunk, Datastudio, Tableaux de bord and KPIs

Process ITSM : Gestion incidents / problèmes / changements

Profil recherché

+5 ans d’expérience en support N2/N3 ou exploitation réseau / cloud

Solide expérience sur AWS ou GCP

Maîtrise de concepts réseau : BGP, VPN, SD-WAN, routage, sécurité

Connaissance des environnements Fortinet, Cloudflare, Meraki, Zscaler

Compétences en automatisation (Python, Terraform)

Aisance en gestion de crise, communication et relation clients internes

Anglais professionnel requis

Localisation Sur site : Lille – 3 jours/semaine Télétravail : 2 jours/semaine

Lyon, Auvergne-Rhône-Alpes
20 - 99 employees
Consultancy firm
𝐀𝐩𝐭𝐞𝐧𝐢𝐚 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐈𝐓 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐅𝐢𝐫𝐦 Aptenia is a specialized recruitment agency designed to meet the specific needs of companies seeking top talent. Based in London, Paris, and Lyon, we position ourselves as a key player in sourcing rare and strategic profiles. Our mission is to help clients achieve their hiring goals, reduce vacancy downtime, and maximize productivity by quickly finding the right talent. We are committed to building a service that values expertise and understands business challenges. With a proven network of qualified candidates, we connect top technical experts with fast-growing tech companies. 💻 𝐎𝐔𝐑 𝐈𝐓 & 𝐓𝐄𝐂𝐇 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔒 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 : Risk management, infrastructure protection, and information system security. ☁️ 𝐂𝐥𝐨𝐮𝐝 : Migration, architecture, and infrastructure optimization (AWS, GCP, Azure). 📊 𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 : Big Data, analytics, artificial intelligence, and machine learning engineering. 🤖 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 : Automation, deep learning, and AI solutions. ⚙️ 𝐄𝐑𝐏/𝐂𝐑𝐌 : Expertise in SAP, Salesforce, and Microsoft Dynamics. We recruit within the top 1% to 3% of talent in France, offering a modern and efficient recruitment approach that enables companies to sustain growth and profitability. By choosing Aptenia, you gain a tailor-made approach and a strategic partner to build high-performing and long-lasting teams.

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NetOPS Support N2/N3 (Run) - LILLE

Groupe Aptenia

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