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Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £45,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware? This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide. You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact. You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Programme Manager – Milton Keynes Our Client is looking to recruit a Programme Manager with at least 10 years experience in IT having come up the ranks. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level. A minimum of 7 to 10 years broad based project management experience – from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. There will be some UK travel required and international travel is possible in future. The base for this assignment will be Milton Keynes with travel to sites in the UK and Asia. Contract assignment duration will be 6 months initially. The rate will be circa £600 to £750 per day dependent on experience– although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your daily rate in Euros and your availability.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

MS Dynamics 365 CRM Project Director Our Client is looking to recruit MS Dynamics 365 CRM expert Project Director with at least 7 to 10 years proven track record. The Client is moving their CRM data from a platform called Wattle to Selinesoft – so any experience of either or both of these CRM’s would be handy but NOT essential. The core skills the Client wants you to bring to the project is MS Dynamics 365 CRM expertise with implementation skills. You will work with 4 key stakeholder departments in the business which are IT, Marketing, Finance and Policy. Your will organise the project plans coupled with the overview and project plan documents relating to the Clients MS Dynamics CRM data. This is a 6 month assignment. The Client would like to see Prince 2, Agile and MS Dynamics certification. Must have a degree. The Client is based in Holborn London. The rate for this assignment will be circa £650 - £850 per day. Please do send your CV to us in Word format.

Data Governance Manager Company Description Our Client is an international bank with offices in Central London. They are now looking to recruit a Data Governance Manager with at least 5 to 10 years proven expertise ideally from a banking environment. Role Description This is a full-time role for a Data Governance Manager. The Data Governance Manager will be responsible for the day-to-day management of data governance initiatives and developing policies and procedures to support data quality and master data management. The Data Governance Manager will also collaborate with the business intelligence team to ensure that data management and analytics requirements are met. This is an on-site role located in London. Qualifications Data Governance, Data Quality, and Master Data Management skills Experience with data management and developing policies and procedures Strong analytical skills with the ability to interpret complex data Experience collaborating with cross-functional teams A Bachelor's degree in computer science, information management, or related field is required Professional certification (e.g. CDQM) in data management or related field is desired This is an exciting new position for this bank. This a hybrid position with at least 3 days in the office in Central London. The salary for this role will be circa £75K - £90K. Do send your CV to us in Word format along with your salary and notice period.

At CGI, you will play a pivotal role in ensuring that critical services are seamlessly transitioned from delivery into live environments, enabling organisations to operate with confidence and continuity. As a Service Transition Manager, working at the heart of complex programmes, you will help shape how services are introduced, supported, and optimised, driving measurable outcomes for clients. We empower our professionals to take ownership of service readiness, collaborate across delivery and operations, and bring innovative thinking to complex challenges, all within a supportive environment where your expertise directly contributes to long-term success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Product Manager Competitive Salary + Bonus + Shares + Progression + Healthcare + International Travel Linlithgow - Hybrid Are you an experienced Product Manager with a track record of leading high-value, low-volume technology products from concept to delivery? This is an opportunity to take on an influential and strategic role within an established technology company delivering advanced hardware, software, and cloud-based solutions to global customers. Their products are technically sophisticated, commercially significant, and deployed in mission-critical environments where performance and reliability are essential. The business has built a strong reputation for delivering specialist, high-performance solutions to major network operators, equipment vendors, and technology providers worldwide. Their product portfolio combines deep engineering expertise with a strong commercial focus, creating high-impact solutions in niche, high-value markets. As Product Manager, you will operate at the intersection of engineering, commercial strategy, and customer engagement. You will lead structured discovery sessions with customers and partners, extract meaningful insight from complex inputs, and translate real-world challenges into clear product direction. This role requires strong judgement, analytical thinking, and the confidence to make data-informed decisions in environments where consensus is not always guaranteed. You will own the lifecycle of sophisticated, lower-volume products where each sale is strategically important, working closely with engineering, sales, and leadership teams to shape roadmap, positioning, and go-to-market strategy. The Role: Own and evolve a portfolio of high-value, low-volume technology products Lead customer discovery and translate insight into validated product strategy Drive cross-functional delivery from concept through launch Communicate clear decisions and rationale to technical and commercial stakeholders The person: Good years of experience in Product Management or closely related role Proven experience in managing high-value, low-volume technical products Ideally coming from a technical background (Engineering, Computer Science or equivalent experience) Strong analytical judgement - able to separate key signals from noise Reference Number: BBBH - 263584 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: £35,000 - £45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

The Maritime and Coastguard Agency (MCA) is hiring a Lead Service Transition Manager to ensure vital digital services are successfully delivered into live operational environments. This is a senior role where your work will support systems that protect lives, ships and the environment, making sure services are reliable, resilient and ready when they’re needed most. About the role You’ll take ownership of service transition across a complex portfolio of projects, ensuring new and updated systems are introduced smoothly into live environments. Working across teams and stakeholders, you’ll play a key role in maintaining service reliability while driving continuous improvement in how services are delivered. What you’ll be doing Leading the transition of new and updated services into live environments Defining and managing service transition processes, policies and plans Ensuring services are fully ready for operational use with minimal disruption Overseeing multiple projects and managing dependencies and risks Leading collaboration across teams to align delivery with operational needs Managing and developing the Service Transition team Driving continuous improvement in service delivery and transition practices Supporting a modern, agile approach to service transition

Data & MI Manager Our Client is a bank based in Central London who are looking to recruit Data & MI Manager with at least 3 to 5 years’ experience of working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client data, transactional data/activity by respective Business Units are managed and tracked accurately • Single point of reference for any data related matters within the branch • Prepare daily Transaction Monitoring report for review • Prepare monthly name screening file for Group Financial Crime Compliance (GFCC) to generate 1AML alerts • Ensure master file on full client information is managed and tracked alongside with CMS team • Prepare daily/weekly/monthly branch transaction volume by business unit, client segment etc. • Develop presentations, dashboards, reports, and other project communications and documentation, where required • Provide support to develop/test data analytic trends for profiling, quality and cost performance scoring, risk modelling, program evaluation, where relevant. • Provide recommendations on department policies, objectives and initiatives, based on MI capabilities. • Manage business expectations, manage process performance, conduct continuous improvement and causal analysis activities with business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities / tasks as assigned by the Head of Compliance from time to time Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • 3 years of experience of relevant banking/compliance in established bank / financial institutions. Technical/Functional skills • Knowledge of risk best practices and Models infrastructure coupled with working with data models. • Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • The required understanding of the business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients, whenever necessary. Qualifications (Basic Degree/Diploma etc) • Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar This is an exciting position within a bank with interesting projects. The salary for this position is in the range £45K- £55K. Please do send your CV to us in Word format along with you salary and availability.

Project Controls Manager (SC Clearance) Derby - Hybrid working 3 days per week on site £DOE + Private Medical Insurance + Pension + Clear Progression Pathway Are you an experienced Project Controls professional looking to play a key role in delivering complex, mission-critical defence programmes within a highly regulated environment? This is a pivotal role supporting the successful delivery of large, complex programmes, with responsibility across planning, cost control, risk management and performance reporting. You will work closely with senior stakeholders and clients, operating within strict governance and assurance frameworks. You will be joining a forward-thinking digital consultancy at the forefront of innovation in the built environment, offering exposure to high-profile projects, long-term career progression and a collaborative, supportive culture. This role suits a Project Controls Manager from a defence, aerospace, nuclear or similarly regulated background who is confident working in security-sensitive environments and thrives on responsibility and accountability. The Role: *Lead project controls activities across complex defence programmes *Own planning, cost control, risk management and EVM reporting *Produce clear performance insights using tools such as P6, MSP and Power BI *Work closely with clients on-site several days per week *Operate within strict governance, assurance and contractual frameworks The Person *Significant experience in project controls on large, complex programmes *Background in defence, aerospace, nuclear, infrastructure or regulated sectors *Strong knowledge of planning, cost control, risk and earned value management *Proficient with Primavera P6, MSP, Excel and reporting tools *Eligible for or already holding UK security clearance Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Justice Digital, Data and Science (MoJ) is hiring Associate Product Managers to join teams transforming prisons and probation services through digital innovation. This is a unique opportunity to work on services that directly support people’s journeys, from custody through to release, helping create better outcomes for individuals, communities and society. About the role You’ll join a multidisciplinary team designing and improving digital services that are critical to how the justice system operates. Working alongside experienced Product Managers, you’ll develop your skills while contributing to real products used by frontline staff and the people they support. What you’ll be doing Supporting the delivery and continuous improvement of digital products and services Representing users by helping gather insights and turning needs into product decisions Working with Product Managers to shape priorities, features and roadmaps Collaborating with designers, developers and researchers in agile teams Contributing to user research and helping translate findings into improvements Engaging with stakeholders to ensure alignment and shared understanding Learning and developing core product management skills and techniques

Join DWP’s Digital Channels Live Service Team and help bring critical digital services into operation. Your work will support services used across the UK, where stability and user experience really matter. About the role As an Associate Service Transition Manager, you’ll help ensure new and updated services go live in a controlled and customer-focused way. You’ll work closely with delivery teams, operations and stakeholders to prepare services for launch and support smooth transitions into live environments. You’ll plan and coordinate activities, define acceptance criteria, and make sure governance, risk and assurance requirements are met. Your work will help protect live services while enabling continuous improvement. What you’ll be doing Supporting projects early to shape service readiness Defining and managing acceptance criteria and readiness checks Coordinating resources, timelines and dependencies across teams Managing cutover and go-live activities Working through change management to protect live services Producing key documentation (handover, support models, rollout plans) Identifying and managing risks and issues Supporting governance and assurance processes Promoting service transition best practice

Business Development Manager (SOC / Cyber Security) London - Hybrid £55,000 to £75,000 + Uncapped OTE (£110k - £150k avg.) + Holiday + Private Medical and Life Assurance Are you a proven new business hunter who thrives on building pipeline from nothing and closing high value deals in a competitive B2B technology market? This is a greenfield business development role where you will take full ownership of net new sales, targeting senior decision makers within SME organisations. You will be responsible for generating your own opportunities, managing the full sales cycle and developing a repeatable outbound sales motion. The role focuses on selling managed IT, Microsoft and security services into organisations typically without an internal IT function. You will operate autonomously, with the backing of a strong technical delivery team and established sales tools, but without reliance on inbound leads or SDR support. This position suits a commercially sharp, self-starting sales professional who enjoys a challenge, has accountability and wants the opportunity to build something from the ground up within a growing and ambitious business. The Role: Full ownership of outbound new business sales from cold outreach to close. Targeting C suite and Director level buyers within 50 to 200 user organisations. Managing the entire sales cycle including qualification, proposals and negotiation. Building and maintaining a clean and forecastable pipeline in HubSpot. Representing the business at industry events and networking forums. The Person: Proven track record of closing net new B2B technology sales. Background in MSP, MSSP, IT services or Microsoft focused solutions. Confident engaging senior stakeholders and commercial decision makers. Self-motivated, disciplined and comfortable working without warm leads. Strong background in Security Operations Center (SOC) and Cyber Security. Familiar with modern sales tools such as CRM, Sales Navigator and sequencing platforms Reference Number: BBBH273856 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.