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Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

DevOps Architect with AWS - Leeds Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we're more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Education: BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Skills Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change A strong problem solver and a self-starter with a 'can do' attitude. You have a good technical knowledge of IT architectures, Infrastructure, Cloud deployments, software engineering lifecycles, DevOps tools (e.g. Docker, Kubernetes, Terraform), microservices, CI/CD In-depth understanding of cloud networking, infrastructure and security concepts Strong scripting/automation skills (Bash, Python, Powershell, or similar) Good understanding of managing environments via Infrastructure as Code (IaC) Knowledge of IP networking, VPN's, DNS, load balancing and firewalls. Understanding of Service-Oriented Architecture (SOA and REST) Azure DevOps Pipelines JIRA & Confluence Experience with the full software development lifecycle and delivery using Agile practices 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. The salary for this position is circa £70K - £80K plus excellent benefits package The Client is global operation with offices in Leeds – this position will be hybrid. Do send your CV to us in Word format along with your salary and availability.

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Software Engineer (LabVIEW) Gloucester £45,000 - £65,000 + Annual Salary Reviews + Private Healthcare + 32 Days Holiday + Pension + Benefits Are you a LabVIEW developer looking to work on cutting-edge automation and data acquisition projects while gaining exposure to global clients and advanced control systems? This is an excellent opportunity to join a well-established engineering company specialising in bespoke software development and system integration for industrial automation, vision systems, and R&D environments. You will play a key role in designing and delivering high-performance control and data acquisition solutions using NI LabVIEW. In this role, you will work closely with customers to develop tailored applications, integrate software with complex hardware systems, and provide technical support throughout the lifecycle of projects. You will also contribute to continuous improvement initiatives and have the opportunity to travel across the UK and occasionally overseas. The ideal candidate will have a strong technical foundation in engineering or science, practical experience within automation or instrumentation, and a proactive, problem-solving approach. This is a fantastic opportunity for someone looking to grow their career in a collaborative and technically advanced environment. The Role: Design, develop, and test LabVIEW applications for real-time control and data acquisition Integrate software with hardware systems including sensors and NI platforms Support system deployment, troubleshooting, and ongoing improvements Provide technical support and guidance to clients Occasional UK and international travel The Person: Degree in Engineering, Physics, Computer Science, or similar (2:1 or above preferred) Experience with LabVIEW and industrial automation or control systems Familiarity with NI hardware (e.g. CompactRIO, PXI, DAQ) desirable Strong problem-solving skills with attention to detail Reference Number:BBBH276013 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Build high-fidelity productivity infrastructure for a globally distributed workforce—software that operates quietly, reliably, and intelligently in the background. Job Type: Full-time | Location: Remote What You'll Work On Architect and evolve a cross-platform desktop agent using Electron.js, optimized for performance and minimal resource footprint. Build real-time timekeeping systems with precise event tracking and background execution. Design and implement system-level signal collection (keyboard, mouse, app usage) with strong privacy and efficiency guarantees. Develop offline-first data pipelines with reliable background sync and conflict resolution. Integrate with distributed backend services and internal APIs to enable analytics and reporting. Continuously improve runtime performance, memory efficiency, and fault tolerance. Collaborate with product, design, and backend teams to ship features that directly impact user productivity. What We're Looking For 3+ years building production-grade desktop applications with Electron.js. Strong proficiency in JavaScript/TypeScript and Node.js. Experience designing cross-platform systems (MacOS + Windows) with consistent behavior. Hands-on work with real-time tracking, event streams, or activity monitoring systems. Familiarity with OS-level APIs for capturing user/system interactions. Deep understanding of performance optimization in desktop environments. Strong debugging skills and ability to reason about edge cases in distributed/offline systems. Preferred Experience building productivity, monitoring, or telemetry-driven applications. Knowledge of native OS integrations (permissions, background processes, system hooks). Understanding of security and privacy considerations in user activity tracking. Familiarity with auto-update systems and release management in Electron.

Job Title: Graduate Software Developer Programme (2 years) - 2 positions available Location: Hybrid between either our Central London or Croydon office and Home Working Salary: Competitive Salary Job Type: Permanent, Full Time Launch Your Technology Career with Real Experience Across Multiple Disciplines About us: For over three decades, Mortgage Brain has been at the forefront of mortgage technology in the UK, committed to addressing the complexities faced by mortgage intermediaries and lenders. Our robust offering includes an integrated suite of software sourcing solutions, submissions and CRM. And we're backed by some of the largest lenders, Barclays, Lloyds Bank, Nationwide Building Society, NatWest Group, and Santander. About the role: We are looking for ambitious, curious and motivated graduates to join our 2-Year Graduate Software Developer Programme. This programme is designed to give you hands-on experience across multiple areas of technology, helping you build strong technical, commercial and professional skills while working on real products, platforms and customer solutions. You will complete 4-5 rotations across our technology teams, gaining exposure to: Software Development - multiple products DevOps & Cloud Engineering Business Analysis (BA) Software Development Engineer in Test (SDET) AI-enabled development tools and modern engineering practices Mentoring & Support We are committed to supporting your development throughout the programme. You will receive: A dedicated mentor Regular 1:1 check-ins with SME line management Peer support Bi annual performance review and goals aligned to business KPIs Friendly and collaborative working environment Key duties: During the programme, you will work across a variety of projects, systems and technologies while learning from experienced engineers, delivery teams and technical leaders. Depending on the rotation, responsibilities may include: Developing new application features Supporting cloud and DevOps environments Working with APIs and integrations Writing automated tests Supporting software releases and deployments Gathering and analysing business requirements Working with Agile delivery teams Troubleshooting technical issues Contributing to architecture and solution discussions Supporting CI/CD pipelines Working with AI-assisted development tools Participating in sprint planning, stand-ups and retrospectives Collaborating with product, operations and commercial teams Rotations may include: Software Development Gain experience building and enhancing applications, services and customer-facing products. Potential exposure to: Front-end development Back-end services APIs and integrations DevOps & Cloud Engineering Learn modern deployment, automation and cloud practices. Potential exposure to: CI/CD pipelines Infrastructure as Code Monitoring and observability Cloud platforms Release management Security and automation Business Analysis (BA) Develop understanding of business processes, stakeholder management and solution design. Potential exposure to: Requirements gathering Process / user journey mapping Screen designs User stories Agile delivery processes SDET / Quality Engineering Learn how quality and automation are built into modern software delivery. Potential exposure to: Test automation API testing Performance testing Regression testing Quality assurance processes Automation frameworks About you: We're particularly interested in graduates who: Enjoy solving problems Are curious about technology Have a passion for learning Work well collaboratively Are interested in modern software development and AI technologies Desirable Experience Examples may include: Personal coding projects GitHub portfolios Internships or placements University team projects Hackathons Open-source contributions Cloud or coding certifications Benefits: Flexibility Flexible hybrid working - split your time between the office and home working Buy holiday scheme - flexible holidays that fit your lifestyle Summer Fridays - start your weekend early during summer months Remuneration Competitive salary - we value our workforce Company pension scheme Life assurance scheme - if the worst happens, you're covered Health & Wellbeing Employee Wellbeing Programme - a range of initiatives to support colleagues Employee Assistance Programme - help for you and your family with a range of personal and work-related concerns Cycle to work scheme - cycle to work and have the chance to buy a bike up the value of £15,000 on a salary sacrifice basis Every day benefits Further your career - with on-the-job learning, knowledge sharing and access to external training Work hard, play hard - we enjoy regular social activities Please click the APPLY button to send your CV and cover letter, specifying the skills you possess that would make you a good fit for the role. Candidates with relevant experience and job titles of; Graduate Software Developer, Junior Software Engineer, Technology Graduate Programme, Entry Level Software Developer, Graduate IT Scheme, Associate Software Engineer, Junior Developer, Graduate Tech Roles, Software Engineering Graduate, Junior Web Developer, Graduate DevOps Engineer, Trainee Software Developer, Technology Graduate Scheme, Junior Full Stack Developer, Graduate C# Developer may also be considered for this role.

Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: £40,000 - £45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Software Development Team Leader Northampton - 5 Days On-Site £40,000 - £50,000 + Holiday + Pension Are you an experienced Software Development leader with a passion for audio technology, Agile delivery, and driving high-performing teams to create innovative products from concept through to production? This is an excellent opportunity to lead a talented software team within a forward-thinking R&D environment, working on cutting-edge digital and firmware-based products. You will take ownership of team performance, technical direction, and delivery, ensuring projects are executed efficiently and to the highest standards. In this role, you will be responsible for guiding the development lifecycle from ideation through to production, collaborating with cross-functional teams and external partners. You will play a key role in shaping product innovation while maintaining robust development processes and Agile practices. The ideal candidate will bring a strong technical foundation combined with proven leadership experience. You will thrive in a hands-on environment, be comfortable managing priorities, and have a genuine interest in audio, DSP, or music-related technologies. The Role: Lead and develop a high-performing software team within R&D. Drive the design and delivery of scalable software and firmware solutions. Manage Agile sprint planning, workloads, and stakeholder communication. Oversee full project lifecycle from concept through to production. Collaborate with OEM partners and cross-functional product teams. The Person: Proven experience leading software development teams. Strong background in software engineering and Agile methodologies. Experience delivering projects end-to-end in a commercial setting. Must play the Guitar. Interest in audio, DSP, or music technologies. Reference Number: BBBH276830 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Cyber Security Analyst Scunthorpe, North Lincolnshire £45,000 - £55,000 + Training and Development + Great Pension + 27 Days Annual Leave + Bank Holidays + Life Assurance + Health Cash Plan + EAP + Sick Pay Are you a cyber security professional looking to take ownership of patching, threat detection, and incident response in a large-scale enterprise environment while playing a key role in strengthening security maturity? This is a fantastic opportunity to join a well-established organisation undergoing a major cyber transformation, where you will be at the centre of defending critical IT and OT systems. Working closely with internal teams and external SOC/MDR providers, you will contribute to monitoring threats, responding to incidents, and improving overall security posture. In this role, you will take ownership of patching across the IT estate, coordinate remediation on critical systems, and support vulnerability management processes. You will also contribute to threat hunting activities and help continuously enhance detection and response capabilities. The ideal candidate will have hands-on cyber security experience, strong knowledge across networks, endpoints, identity, and cloud security, and the ability to work collaboratively across technical teams to drive security improvements. The Role: *Monitor, triage, and respond to security incidents alongside SOC/MDR providers *Own patching processes across endpoints and servers *Coordinate vulnerability management and remediation activities *Support threat hunting and detection improvement initiatives *Contribute to audits, compliance, and security control implementation The Person: *Experience in cyber security, IT support, or OT/engineering environments *Strong understanding of security across networks, endpoints, identity, and cloud *Experience with patching tools and vulnerability management *Knowledge of SOC operations and incident response *Excellent problem-solving and communication skills Reference Number: BBBH276210 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Infrastructure Engineer (SAN / VMware) Manchester £45,000 - £55,000 + Benefits Excellent opportunity for an experienced Infrastructure Engineer with strong SAN and VMware experience to join a growing team within a large, multi-site environment. This role will suit someone who enjoys working with enterprise storage, on-prem infrastructure, building systems from scratch and playing a key role in project delivery rather than purely BAU support. This organisation is a well-established UK business operating across secure and highly regulated environments, with a significant national presence. They are investing in their infrastructure team, adding engineers to support growth and ongoing improvements across a large estate of over 90 sites and 1,000+ servers. In this role, you will be responsible for delivering infrastructure projects and supporting core systems across a predominantly on-prem environment. A major focus of the position is managing and supporting SAN / enterprise storage platforms, alongside VMware virtual infrastructure, Active Directory and wider server technologies. Around 80% of the role is project-based, giving you the opportunity to be involved in real upgrades, migrations and improvement work across the business. The ideal candidate will have strong experience in enterprise infrastructure environments, particularly with SAN / storage platforms, VMware and on-prem systems. You will be comfortable working across physical and virtual environments, have solid Active Directory experience, and ideally some exposure to cloud technologies. This is a fantastic opportunity to join a growing team where you can take ownership of infrastructure projects, develop your technical skills, and work within a business that values practical, hands-on engineering expertise. The Role: Support, administer and optimise SAN / enterprise storage environments Manage VMware infrastructure including hosts, clusters, datastores and performance Deliver infrastructure projects across 90+ sites (approx. 80% project work) Build, install and configure servers and infrastructure from the ground up Support and maintain Active Directory and core Microsoft environments Assist with cloud and hybrid infrastructure where required Carry out firmware upgrades, patching and lifecycle management Ensure systems are secure, stable and operating effectively The Person: Strong hands-on infrastructure experience in an enterprise environment Proven SAN / storage experience (key requirement) Strong VMware administration experience Solid Active Directory experience Exposure to cloud platforms such as Azure or AWS beneficial Experience with physical servers, racks and on-prem environments Full UK driving licence Able to obtain SC clearance Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Data Engineer Newcastle upon Tyne £90,000 - £100,000 + Hybrid Working + Excellent Company Benefits Excellent opportunity for a senior Data Engineer to join a major national organisation and take ownership of the architecture, development and ongoing evolution of its enterprise data platform. This is a newly influential role within an organisation investing significantly in data, reporting and technology. You will have the opportunity to design and develop scalable data pipelines, shape the architecture of a Microsoft-based data lake and work directly with senior stakeholders across technology and finance. Reporting to the Group IT Director, you will build and maintain data solutions across Azure and AWS, bringing together information from multiple systems and ensuring that complex datasets remain accurate, secure and reliable. You will work closely with developers, infrastructure engineers, data specialists, report writers and senior business users. The position therefore offers a strong mixture of hands-on engineering, technical ownership and stakeholder engagement. The ideal candidate will have expert SQL skills, extensive MS SQL Server experience and strong knowledge of Databricks and Azure Data Factory. You must also have practical experience delivering data solutions across both Azure and AWS environments. This is a fantastic opportunity to take a leading role in the development of a large organisation's data capability, with the autonomy to influence architecture, engineering standards and future technology decisions. The Role: Designing, developing and maintaining scalable data pipelines Building data architecture that brings together multiple business systems Developing and supporting a Microsoft-based enterprise data lake Designing and maintaining MS SQL databases and related data systems Building ETL and data transformation solutions using Databricks and Azure Data Factory Developing cloud-based data solutions across Azure and AWS Ensuring the quality, integrity and reliability of complex datasets Working closely with FP&A, technology teams and senior business stakeholders Collaborating with developers, infrastructure engineers and reporting specialists Troubleshooting complex data and pipeline issues Four days per week based in the Newcastle office, with one day working from home The Person: Senior-level Data Engineering experience Expert SQL knowledge Extensive experience with Microsoft SQL Server Strong experience with Databricks Experience building ETL pipelines using Azure Data Factory or similar tools Hands-on experience working across both Azure and AWS Programming knowledge using Python, Java, C# or a similar language Strong understanding of data architecture, data lakes and pipeline development Confident communicating with both technical and non-technical stakeholders Experience working with financial systems or FP&A teams would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.