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DevOps Architect with AWS Our Client is an established international company with offices in Leeds UK. The looking to recruit a DevOps Architect with at least 3 to 5 years expertise as DevOps Architect around an AWS environment. You'll support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practice and drive continuous improvement. The role will also involve staying at the forefront of new technologies and new vendors Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we're more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Qualifications BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change Must have the following: 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. This is an exciting position for someone who enjoys challenges. The salary will dependent upon expertise but in the range £65K - £80K + Bonus + Car allowance. The position will be based at the Clients Leeds offices although you can work remotely and attend meetings as and when required. So send your CV to us in Word format along with your Salary and notice period.

Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: £45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.

Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £50,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware? This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide. You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact. You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Key Deliverables Conduct accessibility assessments and audits of digital services and products against WCAG 2.2 AA standards. Provide independent accessibility assurance and expert advice to delivery teams throughout the software development lifecycle. Produce clear audit reports, risk assessments and recommendations to support compliance and service improvement. Support the resolution and prioritisation of accessibility defects and non-compliances. Contribute to the continuous improvement of the organisation's capability in accessibility. Support the maintenance and publication of accessibility statements and associated compliance evidence. Identify opportunities for increased automation and innovation within accessibility testing and assurance practices. Desirable criteria: -Experience working within UK Government or public sector digital services. -Knowledge of the Government Digital Service (GDS) Service Standard and accessibility monitoring requirements. -Experience using tools such as Axe, ARC Toolkit, WAVE, Accessibility Insights, JAWS, NVDA, VoiceOver and TalkBack. -Relevant accessibility qualifications (IAAP CPACC, WAS, CPWA or equivalent). Essential criteria: -Demonstrable experience of digital accessibility testing, including manual testing, automated testing tools and assistive technologies across multiple browsers, devices and operating systems. -Strong knowledge of the Web Content Accessibility Guidelines (WCAG) 2.2 AA and Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations, with the ability to interpret and apply these standards in assurance activities. -Proven experience conducting accessibility audits, holistic accessibility reviews and assistive technology testing, producing clear findings and compliance reports. -Experience supporting Agile delivery teams to embed accessibility requirements within acceptance criteria, quality assurance processes and testing approaches. -Ability to identify, prioritise and communicate accessibility issues, working collaboratively with technical and non-technical stakeholders to develop pragmatic remediation plans. -Experience producing, reviewing and supporting the publication of accessibility statements in line with regulatory requirements. -Strong understanding of user-centred design and accessibility best practice, ensuring quality assurance activities reflect the needs of users with disabilities. -Experience assessing accessibility assurance practices and recommending improvements to testing standards, frameworks and governance processes. -Ability to identify opportunities to improve accessibility assurance through automation, emerging technologies and AI-enabled testing approaches. -Experience using a range of accessibility testing and monitoring tools to assess accessibility compliance across complex digital estates. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Technical Consultant (ITSM / ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Support Engineer Location: Farnborough (On-site, 5 days per week) Employment Type: Permanent Salary: Up to £40,000 per year Security Clearance: DV clearance required; candidates with active SC clearance may be considered We are seeking a Support Engineer to join a specialist team delivering secure digital solutions that support Defence and National Security missions. This role provides the opportunity to work on complex technical challenges within highly secure environments, where reliability, security, and innovation are essential. You will play a key role in supporting systems and users that contribute to critical operational outcomes. Role Overview As a Support Engineer, you will provide technical support across secure environments, working alongside engineering, architecture, and delivery teams. You will be responsible for troubleshooting issues, maintaining services, supporting end users, and ensuring systems remain reliable and secure. Key Responsibilities Provide 1st and 2nd line technical support for systems, services, and infrastructure. Respond to support requests, manage incidents, and provide regular updates to users. Troubleshoot and resolve hardware, software, and application issues. Deliver desk-side and remote end-user support. Monitor alerts, investigate issues, and escalate complex problems where required. Maintain accurate incident records and ensure tickets are updated appropriately. Document solutions and contribute to knowledge base improvements. Support incident management processes when required. Communicate planned maintenance activities and service updates. Assist with user onboarding, device provisioning, and endpoint management. Support occasional travel to remote sites when required. Essential Skills & Experience The ideal candidate will have experience with: Windows 10/11 administration. Azure, Entra ID, and Active Directory administration. Microsoft 365 administration. Endpoint management and device provisioning. PowerShell scripting and automation. End-user support and user onboarding processes. Security concepts including MFA and Conditional Access. ITSM tools such as Atlassian or equivalent platforms. Exposure to Linux environments (Ubuntu/CentOS). Desirable Experience Windows Server administration and support. macOS MDM experience. Group Policy creation and troubleshooting. Developing and maintaining PowerShell scripts. About the Opportunity You will be joining a team focused on delivering secure, mission-critical technology solutions for Defence and National Security customers. The organisation works across secure digital innovation, cloud technologies, and modern engineering practices to help customers address complex challenges in highly secure environments. Why Join? This is an opportunity to work on meaningful technology projects, collaborate with experienced professionals, and contribute to solutions where security and operational impact are at the forefront. The company values agility, security, innovation, quality, collaboration, and inclusivity, creating an environment where talented individuals can make a real difference. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Data Engineer Newcastle upon Tyne £90,000 - £100,000 + Hybrid Working + Excellent Company Benefits Excellent opportunity for a senior Data Engineer to join a major national organisation and take ownership of the architecture, development and ongoing evolution of its enterprise data platform. This is a newly influential role within an organisation investing significantly in data, reporting and technology. You will have the opportunity to design and develop scalable data pipelines, shape the architecture of a Microsoft-based data lake and work directly with senior stakeholders across technology and finance. Reporting to the Group IT Director, you will build and maintain data solutions across Azure and AWS, bringing together information from multiple systems and ensuring that complex datasets remain accurate, secure and reliable. You will work closely with developers, infrastructure engineers, data specialists, report writers and senior business users. The position therefore offers a strong mixture of hands-on engineering, technical ownership and stakeholder engagement. The ideal candidate will have expert SQL skills, extensive MS SQL Server experience and strong knowledge of Databricks and Azure Data Factory. You must also have practical experience delivering data solutions across both Azure and AWS environments. This is a fantastic opportunity to take a leading role in the development of a large organisation's data capability, with the autonomy to influence architecture, engineering standards and future technology decisions. The Role: Designing, developing and maintaining scalable data pipelines Building data architecture that brings together multiple business systems Developing and supporting a Microsoft-based enterprise data lake Designing and maintaining MS SQL databases and related data systems Building ETL and data transformation solutions using Databricks and Azure Data Factory Developing cloud-based data solutions across Azure and AWS Ensuring the quality, integrity and reliability of complex datasets Working closely with FP&A, technology teams and senior business stakeholders Collaborating with developers, infrastructure engineers and reporting specialists Troubleshooting complex data and pipeline issues Four days per week based in the Newcastle office, with one day working from home The Person: Senior-level Data Engineering experience Expert SQL knowledge Extensive experience with Microsoft SQL Server Strong experience with Databricks Experience building ETL pipelines using Azure Data Factory or similar tools Hands-on experience working across both Azure and AWS Programming knowledge using Python, Java, C# or a similar language Strong understanding of data architecture, data lakes and pipeline development Confident communicating with both technical and non-technical stakeholders Experience working with financial systems or FP&A teams would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Helpdesk and Field Maintenance Engineer Location:Bridgend Salary: £30,000 - £35,000 per year Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Participation in a pre planned, rota based on call service, providing technical support during scheduled weekends will be required as part of this role. Please Note: we are required to carry out a DBS check for every open vacancy. Key Responsibilities: Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install and configure software applications and operating systems. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We're looking for: A 2nd/3rd line ICT background with service desk experience preferred. Comfortable supporting partners remotely and on-site. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Where required, you will work scheduled weekend and bank holiday shifts (08:30 - 17:00), planned and communicated in advance as part of a rota. Full UK driving licence. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Additional leave. Employee discount. Free On-site parking. Store discount. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1st Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH277133 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Sales Executive (ITSM/MSP) Reading - Hybrid - 3 Days on-site Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + Holiday + Pension Are you an experienced sales professional looking to join a global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts by understanding customer challenges and positioning ITSM solutions as a trusted extension of their IT operations. Working closely with internal delivery teams, you will ensure successful client outcomes and identify further growth opportunities. This role suits a commercially astute, driven sales professional with proven ITSM experience who is confident engaging senior stakeholders and motivated by high earnings potential in a supportive, high-performing environment. The Role: New business development through outbound prospecting, campaigns, networking and partners Managing the full sales cycle from initial engagement through to close and handover Developing and growing existing customer accounts through upsell and cross-sell Acting as a trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH273221 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

FPGA / Firmware Engineer Guildford £55,000 - £60,000 + Bonus + Excellent Company Benefits Package Are you an experienced FPGA / Firmware Engineer looking to take full ownership of cutting-edge digital architectures that convert precise physical measurements into high-speed, high-integrity data for global scientific applications? This is an exciting opportunity to join a highly specialised engineering environment where you will design and implement FPGA-based systems at the core of advanced analytical instrumentation. Working closely with multidisciplinary teams, you will play a key role in developing next-generation technology used across food science, pharmaceuticals, and materials research. In this role, you will be responsible for FPGA design, embedded firmware development, and real-time system integration. You will work hands-on with hardware, developing scalable architectures and ensuring accurate, low-latency data acquisition from precision sensors. The position offers strong technical ownership and the chance to contribute directly to innovative product development. The ideal candidate will have a solid background in FPGA development using VHDL or Verilog, along with experience in embedded systems and real-time data processing. You will be a methodical problem solver, comfortable working in a lab-based environment, and confident collaborating across engineering disciplines. The Role: FPGA design and development using VHDL and Verilog Real-time firmware development for embedded systems and processor cores Integration of sensors, ADCs, DACs, and communication protocols (SPI, I²C, UART) Development of digital signal processing pipelines and data acquisition systems Hands-on debugging and validation using lab equipment Implementation of high-speed data transfer interfaces such as USB, Ethernet, or PCIe The Person: Good years' of experience in FPGA/firmware development Strong knowledge of digital electronics and signal integrity Experience with FPGA toolchains such as Vivado, Quartus, or Libero Understanding of control systems such as PID for motion or electromechanical systems Degree in Electronic Engineering, Mechatronics, Robotics, or similar Desirable: Experience with ARM SoC (e.g. Zynq), C/C++ or Python Reference Number: BBBH275499 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.