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Key accountabilities and decision ownership: * Create and maintain technical documentation and ensure customer networks are documented as part of project handovers * Install, configure, fault find, report and maintain routers, switches and firewalls * completion of site surveys to enable installation * Rack, charger and telecoms equipment installation and commissioning to an excellent standard * Create Health and Safety documentation such as RAMS, POWRA to ensure H&S measures are adhered to. Core competencies, knowledge and experience: * Proven experience in monitoring, maintaining, and troubleshooting network and system environments. * Strong background in IP networking, including CCNA-level knowledge, WAN, LAN, and MPLS. * Hands-on experience with Nokia platforms, including Nokia SAR-H and Nokia NFM-P. * Excellent understanding of routing, switching, and data networking principles. * Experience working with XTran technology. * Proficient in using Microsoft Visio for network and technical diagramming. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Skills: O&M on BTS/RAN + Microwave experience. Must be a Climber with experience. Main Vendor Equipment: Huawei BTS, Ericsson ERS, Nokia Airscale. Microwave primarily SIAE required. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2 Line Engineer, 2 Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.

Telecoms Engineer Gloucester £50,000 - £60,000 + Progression + Technical Leadership + Pension + Holidays + Hybrid Working + Strategic Influence + Holidays + Pension Are you an experienced telecoms solutions engineer with a strong background in network design, managed services and technical solution architecture? This is an excellent opportunity for a senior technical professional to take on a Principal Solutions Engineer position within a growing communications and technology organisation, leading solution design, innovation and technical strategy across a broad portfolio of telecoms and service offerings. The company is an established engineering-led business specialising in telecommunications, infrastructure and managed service solutions. With continued growth, they are seeking a Principal Solutions Engineer to act as the senior technical authority across the business, supporting customer engagements, service development and the delivery of commercially successful solutions. In this role, you will lead end-to-end solution design activities, working closely with engineering, sales, operations and delivery teams to develop scalable, cost-effective solutions across, IP networking, wireless and managed service environments. You will also play a key role in driving innovation, evaluating emerging technologies and supporting the growth of new service capabilities. This position offers significant technical ownership, strategic influence and the opportunity to shape both customer solutions and the future direction of the business. The Role: * Lead end-to-end solution design across telecoms, networking and managed service offerings * Act as the senior technical authority for complex and high-value customer opportunities * Translate customer requirements into scalable, commercially viable technical solutions * Support pre-sales activities including bids, proposals, RFPs and customer presentations * Drive innovation through technology evaluation, proof-of-concepts and service development * Contribute to technical governance, design standards, risk management and quality assurance The Person: * Strong experience in telecoms solution design, architecture and technical leadership * Proven background delivering IP networking, wireless and managed service solutions * Experience supporting customer engagements, bids and technical pre-sales activities * Strong understanding of engineering, operational and service delivery environments * Excellent stakeholder management, communication and influencing skills with the ability to lead through technical expertise Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT & Comms Maintenance Engineer (ROI) Location: Remote support with site visits throughout Ireland Salary: €32,500 - €37,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: The IT & Comms Maintenance Engineer (ROI) is a hybrid field-based and remote support role responsible for maintaining, supporting and improving partner technology environments across four Republic of Ireland sites located in Dublin, Cork and Limerick. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Key Responsibilities: Undertake scheduled maintenance visits to partner sites across ROI. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programmes. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to Dublin, Cork and Limerick partner locations. Full driving licence required. Access to a reliable vehicle for business travel. Mileage reimbursed in line with Flotek mileage policies. Occasional overnight stays may be required. What we're looking for: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Field Based Comms Support, Telecoms Engineer, IT Support Engineer, IT Maintenance Engineer, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician may also be considered for this role.

AGH Consulting, Groupe de Conseil et d’Ingénierie, recherche un Business Manager pour rejoindre son équipe commerciale au siège, à Paris 17e. Vous jouerez un rôle clé dans le développement de notre activité et dans l’accompagnement de nos consultants. Le poste couvre des domaines en lien avec l’ingénierie (télécoms, bâtiment, énergie…). Vos missions Développer et structurer un portefeuille clients sur un périmètre dédié. Identifier les opportunités commerciales et piloter les réponses aux appels d’offres. Réaliser le ciblage, la cartographie et le suivi des comptes prospects et clients. Détecter de nouvelles opportunités au sein des comptes existants. Assurer la prospection active et organiser les rendez-vous clients/prospects. Conduire les réunions commerciales et les présentations clients. Collaborer avec la Cellule Recrutement pour identifier, sélectionner et valider les candidats. Présenter les consultants aux clients et accompagner le processus de placement. Manager et suivre les consultants en mission, assurer leur bonne intégration et leur fidélisatio

Contexte de la mission : Viveris accompagne un de ses clients, acteur international de référence dans le développement de passerelles résidentielles.Dans ce cadre, nous recherchons un ingénieur électronique (H/F) pour prendre en main la conception et le développement des cartes électroniques des compteurs à destination du marché Français. Vos Responsabilités : Intégré à l'équipe en charge des études hardware, vous serez en charge de la conception et du développement des cartes électroniques de l'entité Gateway énergies. Vos missions seront les suivantes : - Analyse des exigences client et rédaction d'une matrice des exigences hardware ; - Définition de l'architecture de conception électronique des cartes ; - Réalisation des schémas électroniques des cartes (avec Mentor Expedition) ; - Collaboration avec les équipes de développement pour assurer la conformité des spécifications ; - Suivi et validation des livrables techniques en phase de conception.

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Qui sommes-nous ? EZIA, cabinet de conseil du groupe Neurones, est spécialisé dans les réseaux informatiques, la sécurité des systèmes d’information et la cybersécurité. Nos consultants aident nos clients à concevoir, faire évoluer et sécuriser leurs infrastructures IT, qu’elles soient sur site ou dans le cloud. Notre approche repose sur des méthodes modernes et agiles, intégrant les dernières évolutions autour du cloud, de l’intelligence artificielle et des bonnes pratiques en matière de sécurité. Face à un environnement réglementaire de plus en plus exigeant, nous veillons à ce que la conformité aux standards soit pleinement intégrée à vos projets de transformation. Notre mission : Apporter un haut niveau d’expertise, un accompagnement sur mesure et des réponses concrètes aux enjeux de performance et de protection des systèmes d’information. 🤝 Ce que nous apportons : Une expertise pointue et reconnue Des équipes passionnées, curieuses et à l’écoute Des solutions adaptées aux enjeux réels du terrain Une culture de la confiance, du partage et de l’engagement Nos domaines d’expertise : Réseaux informatiques Sécurité périmétrique Automatisation (NetDevOps) Cybersécurité à 360° Conformité & risques Détection & réponse aux incidents Gestion des identités & accès Sécurité cloud Infrastructure Rejoignez l’aventure ! Vous êtes consultant·e, ingénieur·e, architecte, chef.fe de projet ou simplement passionné·e par les enjeux réseaux et sécurité ? N’hésitez pas à nous contacter. EZIA, c’est avant tout une équipe engagée, soudée et à l’écoute, qui mise sur l’intelligence collective pour construire des solutions solides, durables et humaines. En qualité d'ingénieur réseau LAN campus, vous aurez a responsabilité d'assurer l'expertise tout en assurant conseil, assistance, information, formation et alerte sur les infrastructures réseaux LAN/MAN/WAN et Télécom Vos missions : -Effectuer une veille technologique. - Intervenir ntervenir directement sur tout ou partie d'un projet qui relève de son domaine d'expertise et participer aux études de l'infrastructure générale, de son évolution et à sa qualification - Assurer l'ingénierie d'installation et de paramétrage de plates-formes techniques simples ou complexes. Coordonne le cas échéant les différents intervenants techniques qui interviennent dans le processus d'installation (« Build »). - Assurer le bon fonctionnement du système d'information en prenant en compte la disponibilité des Infrastructures réseaux et Télécom, la correction des incidents et le Maintien en Condition Opérationnelle des Infrastructures dans un objectif de qualité, de productivité et de sécurité. - Réaliser la conception technique (design) pour la mise en oeuvre de ses infrastructures ou produits - Participer aux études pour définir les infrastructures nécessaires au besoin des projets et le Maintien en Condition Opérationnelle des Infrastructures - Proposer des solutions pour améliorer les performances des systèmes ou des plates-formes - Assurer l'interface avec les experts des autres domaines - Définir les méthodes, outils et qualifie la mise en œuvre des protocoles et matériels - Vérifier l'application des normes (sécurité informatique, qualité?) - Effectuer la veille et l'évaluation prospective technologique sur les produits - Réaliser l'installation des infrastructures (« Build »), le paramétrage et la validation des composants de l'infrastructure - Réaliser des diagnostics pour identifier les causes de dysfonctionnement et proposer des corrections et des solutions de contournement - Assurer l'exploitation des composants techniques et participer à la gestion de leurs « capacity planning » (« Run ») - Définir et mettre en œuvre les règles de bonne gestion et d'exploitabilité des systèmes ou produits et les qualifier d'un point de vue technique

Le Consultant en cybersécurité a pour mission de définir, piloter et contrôler les politiques de durcissement du Système d’Information afin de garantir un niveau de sécurité homogène, conforme aux exigences réglementaires et aux standards du Groupe. Il intervient à la fois sur les volets stratégiques , opérationnels et transverses de la cybersécurité. Missions principales Définir les politiques de durcissement du SI et les adapter aux obligations réglementaires ainsi qu’aux standards de cybersécurité du Groupe. Intégrer les enjeux métiers dans les mesures de sécurisation. Construire et piloter la roadmap de durcissement du SI. Prioriser les recommandations issues du CSIRT , d’incidents de sécurité ou de vulnérabilités critiques (CVE). Assurer le suivi des plans de remédiation avec les équipes DSI, les métiers, les filiales et les partenaires. Mettre en place une gouvernance du durcissement : comités, arbitrages, coordination transverse. Définir les KPI , produire les reportings et les tableaux de bord à destination du management et de la direction. Vérifier l’application effective des politiques de durcissement sur l’ensemble des environnements. Déployer un contrôle continu : scans, audits, benchmarks, revues de conformité. Contrôler le niveau de sécurité du SI étendu : SaaS, fournisseurs, prestataires critiques, partenaires. Garantir la traçabilité , l’ auditabilité et la gestion des exceptions de sécurité . Maintenir et faire évoluer les référentiels techniques : GPO, baselines, standards de configuration. Participer à l’ industrialisation et à l’ automatisation du durcissement via scripts, outils et intégration dans les processus CI/CD. Animer des groupes de travail cybersécurité avec les équipes techniques, les métiers et les filiales. Assurer une veille continue sur les menaces, les vulnérabilités et les bonnes pratiques de sécurisation. Appliquer les principes ITIL dans la gestion des processus et des changements.

Dans le cadre de l’évolution continue des offres Bbox, vous interviendrez sur des sujets stratégiques liés à l’amélioration des services et de l’expérience client. Votre rôle sera de mener des études techniques bout en bout afin de définir et proposer des solutions innovantes, en collaboration avec de multiples entités (réseau, IT, plateformes de services…) Vos missions Réaliser des études d’opportunité (EO) et études de faisabilité (EF) pour définir les solutions adaptées Concevoir des solutions architecture bout en bout intégrant les différents systèmes Identifier les impacts techniques et coordonner les contributions des équipes (DSI, réseau, plateformes, etc.) Piloter et animer des groupes de travail multi-expertises Assurer la cohérence globale des solutions proposées (délais, qualité, faisabilité) Produire les livrables clés : Études EO / EF SAG (Spécifications d’Architecture Générale) Supports de présentation synthétiques

Ingénieur Réseau Telecom (F/H) - Venelles Au sein de la Direction Technique, vous intervenez en tant qu' Ingénieur Réseau pour garantir la performance, la sécurité et l'évolution des infrastructures réseau. Vos missions principales : Assurer le support N3 : résolution des incidents complexes, gestion des changements critiques, amélioration continue et documentation Conduire les évolutions réseau : déploiement, optimisation, mise en production et rédaction des procédures Valider les architectures : qualification des solutions, supervision et mise à jour des référentiels techniques Livrables : Documents d'architecture, plans de déploiement Rapports de performance Documentation technique et de configuration Recommandations et plans de sécurité réseau

Contexte de la mission : Viveris accompagne un de ses clients, acteur international de référence dans le développement de passerelles résidentielles vers le réseau internet ainsi que sur le développement et l'intégration des couches basses et applicatives de différents logiciels.Dans ce cadre, nous recherchons un ingénieur développement logiciel middleware (H/F) afin de rejoindre l'équipe logiciel générique. Vos Responsabilités : Intégré au sein de l'équipe de l'entité gateway, vous aurez en charge le développement du middleware à base de prplOS. L'objectif de la mission est de développer le support de la fonctionnalité "Service scheduling" : - Rédiger les spécifications fonctionnelles et techniques ; - Concevoir l'architecture du scheduler et définir un modèle de données pour le stockage des configurations ; - Développer les connecteurs du scheduler aux services existants pour leur activation/désactivation dynamique : - Développer une API REST permettant aux utilisateurs ou aux systèmes tiers de configurer et de superviser les règles de scheduling : - Tester et valider l'intégration du scheduler avec le middleware en simulant différents cas d'usage pour garantir la robustesse ; - Réaliser des tests de charge pour évaluer la performance du scheduler ; - Identifier et corriger les éventuels bugs ; - Rédiger une documentation utilisateur (configuration des règles, API, supervision).

Dans le cadre d’un programme stratégique de transformation des outils de gestion des centres de contacts, nous recherchons 2 Administrateurs DIABOLOCOM confirmés à seniors pour accompagner le déploiement et l’exploitation d’une plateforme cloud de relation client de nouvelle génération. Vos missions 🔹 Administration et évolution de la plateforme DIABOLOCOM Création, modification et optimisation des parcours SVI Gestion des scripts vocaux et des scénarios de traitement Paramétrage et maintenance des règles de routage avancées (ACD, compétences, priorités, débordements) Gestion des files d’attente, activités et compétences Administration des profils utilisateurs, droits et accès Configuration des environnements agents (WebRTC, softphone, statuts, notifications) 🔹 Supervision et reporting Gestion des codes de clôture Configuration et évolution des tableaux de bord Automatisation des rapports opérationnels Gestion des accès aux enregistrements et outils de supervision 🔹 Conformité et qualité Paramétrage des enregistrements d’appels Gestion des dispositifs liés au RGPD Documentation des paramétrages et procédures 🔹 Accompagnement des projets Réalisation des tests fonctionnels Participation aux recettes et mises en production Support post-déploiement Formation des équipes internes Optimisation continue des parcours clients et du routage

Telecoms Training Lead Lymington - Hybrid £35,000 - £40,000 + Holidays + Pension + Progression + Benefits Are you an experienced Telecommunications Engineer looking to take the next step in your career and move into a training-focused role where you can use your technical expertise to develop others? Brilliant opportunity on offer to join a well-established and growing organisation that will support your transition into training whilst offering ongoing development, progression and long-term career opportunities. This company specialise in technology-enabled care and telecommunications solutions across the UK. Due to continued growth they are now looking for a Technical Training Lead to join the team. In this role you will be responsible for designing and delivering technical training across systems, platforms and digital tools, ensuring colleagues have the knowledge and confidence to effectively support customers and utilise business systems. You will work closely with IT and operational teams, creating engaging learning content whilst driving technical capability across the organisation. This is an ideal role for someone with a strong telecommunications or technical engineering background looking to move into a training and development position with a company who will invest in your future progression. THE ROLE: - Designing and delivering technical training across systems, platforms and digital tools - Creating role-based onboarding and technical upskilling programmes - Developing technical training materials, guides and digital learning content - Supporting system implementations and digital change projects through effective user training - Delivering engaging classroom, virtual and one-to-one training sessions - Measuring training effectiveness and continuously improving learning programmes - Leading and supporting Learning & Development trainers within the team THE PERSON: - Highly organised and self-motivated with a passion for developing others - Hands-on experience within Telecommunications, Networking, VoIP, IT Support or a related technical environment - Confident explaining technical concepts to users with varying levels of technical knowledge - Excellent communication and presentation skills - Strong problem-solving ability with a proactive and positive approach - Experience creating technical documentation, guides or knowledge-based content - Looking for training, development and long-term career progression Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Contexte : Pour un de nos clients dans le domaine de l'énergie, nous recherchons un ingénieur électronique afin de qualifier des compteurs communicants. Missions : Sous la responsabilité du chef de projet, les tâches consisteront : - Participer à la réalisation du schéma et du routage ; - Réaliser des documents de justification de la conception ; - Préparer des outils de validation et plan de qualification ; - Rédiger des rapport d'essais de validation et d'intégration incluant l'analyse des résultats et la justification de conformité.