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Job Title: 2 Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2 Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role for you, please provide an up-to-date CV for consideration and APPLY NOW!