Find your next tech and IT Job or contract Service Desk in England

Job Title: IT Service Desk Manager Location: Sharston, M22 4SN Salary : Up to £45,000 depending on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers'liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector. About the Role: Express Solicitors are seeking to appoint an experienced IT Service Desk Manager to support the day-to-day operation, maintenance, and ongoing development of the firm's IT Service Desk. This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination. The successful candidate will be responsible for leading the IT support function, ensuring high standards of service are maintained and mentoring junior team members. Candidates should have a minimum of three years' experience as a Service desk Manager or equivalent role. Previous experience within the legal sector would be advantageous. The role will involve supporting users across multiple offices and technologies, ensuring high levels of system reliability, user satisfaction, and continuous improvement across IT services. Responsibilities: Lead and manage the day-to-day activities of the IT helpdesk. Allocate, prioritise, and monitor IT support workloads to ensure service levels are achieved. Mentor, support, and develop junior IT team members. Conduct regular reviews of support performance and identify areas for improvement. Assist the Head of IT with operational planning, project delivery, and continuous improvement initiatives. Ensure IT procedures, documentation, and knowledge base materials are maintained and kept up to date. Manage relationships with third-party suppliers and support providers to ensure service standards are maintained. Promote a customer-focused support culture across the department. Oversee onboarding processes for new starters, including equipment setup and user access provisioning. Provide desktop support and troubleshooting across Windows Server 2016/2022/2025 and Windows 11 environments. Support and maintain printers, scanners, and other network peripherals. Support and administration of company mobile phones and mobile device management solutions. Provide support for the company telecoms and IP telephony systems. Assist in maintaining network security systems and IT-related security infrastructure. Maintain accurate IT asset registers Some travel to the branch office in Liverpool may be required on an ad hoc basis. Person Specification: Essential Skills & Experience Minimum of three years' experience as a Service desk manager or equivalent role Previous experience supervising, mentoring, or coordinating an IT support team. Strong knowledge of Windows operating systems and troubleshooting common technical issues. Good understanding of network infrastructure, connectivity, and core technologies. Solid understanding of computer hardware, peripherals, and endpoint support. Excellent analytical and problem-solving skills across a broad range of IT disciplines. Experience managing and prioritising workloads within a fast-paced environment. Experience using helpdesk/ticketing systems and working to SLAs. Strong communication and stakeholder management skills. Excellent organisational and time management skills. Customer-focused approach with a strong understanding of internal service delivery. Desirable Skills & Experience Knowledge of Proclaim case management software and experience working with Eclipse Legal Systems. Experience supporting digital dictation systems and Dragon naturally speaking speech recognition solutions. Experience with IP telephony systems such as RingCentral or Avaya IP Office. Previous experience working within the legal sector. Exposure to Microsoft 365 administration and cloud-based technologies. Salary & Hours: Salary of up to £45,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician may also be considered for this role.

My client is looking to increase the IT Customer Service Desk. 3 month rolling contracts Inside IR35 These roles are Monday to Friday, covering core hours between 8am and 6pm. It's ideal that candidates are sponsored through NPPV3 clearance, and ideally, they should be located close Exeter for ease of access, training and equipment. Please send your latest CV if this could be of interest LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

Wireless Network Engineer (Solutions Engineer) £50,000 - £60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: *Acting as the senior technical escalation point within the NOC *Designing, deploying and optimising wireless and network solutions *Delivering professional services including installs, upgrades and migrations *Conducting Wi?Fi surveys and producing technical documentation *Mentoring and supporting junior engineers within the team The Person: *CCNA certified (in-date not required) *Strong experience with Wi?Fi and wireless networking *MSP or Service Desk background preferred *Ekahau experience beneficial but not essential *Able to commute to Farnborough five days a week for the first six months *Full UK right to work and minimum five years UK residency Reference Number: BBBH273692C Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.