Find your next tech and IT Job or contract Service Delivery Manager in Scotland

The Service Delivery Manager is responsible for managing and coordinating services provided by an organization to its clients or internal users. Their role consists of ensuring that services meet the quality objectives defined in Service Level Agreements (SLA), while optimizing performance and ensuring customer satisfaction. This position serves as an interface between technical teams, clients, and management.

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Frequently asked questions about working as a Service Delivery Manager

What is the role of a Service Delivery Manager

The Service Delivery Manager is responsible for managing and ensuring the quality of services provided by an organization to its clients. Their role consists of ensuring customer satisfaction, optimizing operational processes, and ensuring compliance with service levels defined in contracts (SLA).

How much does a Service Delivery Manager charge

Rates vary according to experience, the business sector and the complexity of managed services. In companies, annual salaries range between 40,000 and 70,000 euros for mid-level profiles, and can exceed 90,000 euros for senior positions. As a freelancer, daily rates generally fluctuate between 500 and 1,000 euros.

What is the definition of a Service Delivery Manager

A Service Delivery Manager is a professional responsible for overseeing the delivery of services to clients by ensuring their quality, compliance with contracts, and alignment with client needs. They act as a main point of contact between the client and operational teams.

What type of mission can a Service Delivery Manager handle

The responsibilities include implementing and monitoring service level agreements (SLA), coordinating technical teams, managing incidents and escalations, continuous process improvement, and managing client relationships. He or she may also be involved in preparing performance reports and participating in quality audits.

What are the main skills of a Service Delivery Manager

Key skills include excellent project management ability, understanding of ITIL processes, problem-solving skills, and aptitude for managing client relationships. Strong communication, analytical thinking and solid organizational skills are also essential.

What is the ideal profile for a Service Delivery Manager

The ideal candidate is organized, customer satisfaction-oriented, and able to work in complex environments and under pressure. A background in project management, IT or management, combined with experience in service management, is often sought after. Certifications such as ITIL, PMP or PRINCE2 are also major assets for this role.
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Contracts

Contractor Permanent

Location
1

Scotland, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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