Find your next tech and IT Job or contract Service Delivery Manager in Scotland

The Service Delivery Manager is responsible for managing and coordinating services provided by an organization to its clients or internal users. Their role consists of ensuring that services meet the quality objectives defined in Service Level Agreements (SLA), while optimizing performance and ensuring customer satisfaction. This position serves as an interface between technical teams, clients, and management.

Check out the latest IT & tech jobs in Scotland, where cities like Edinburgh and Glasgow are leading in tech innovation.

Your search returns 1 result.
Contractor

Contractor job
Service Delivery Manager - Financial - Hybrid - OUTSIDE IR35

LA International Computer Consultants Ltd
Published on

6 months
£500
Bellshill, Scotland, United Kingdom
Delivery Manager - Banking / Financial - Hybrid - Outside IR35 - Must be local to Glasgow This position is ideal for an experienced delivery leader who thrives in complex enterprise environments and enjoys managing large teams, customers, and programmes. Delivery Manager Responsibilities Manage customer relationships across an entire portfolio of application management services. Own the full opportunity lifecycle from prospect through to proposal, negotiation, and closure. Identify new business opportunities and support account growth activities. Conduct client presentations, competitor analysis, estimation activities, and commercial negotiations. Provide delivery assurance and ensure commitments are achieved across all programmes. Manage incident, change, and problem management activities across multiple services. Lead governance, reporting, forecasting, and programme performance reviews. Manage third-party suppliers and ensure successful service delivery outcomes. Delivery Manager Skills and Experience Minimum 15 years' experience in delivery or programme management. Proven experience managing large and complex programmes valued at GBP10m+ with teams of 100+ personnel. Experience delivering both application and infrastructure programmes. Strong commercial, financial, and forecasting capability. Experience managing large enterprise customers within financial services, banking, or loans company environments. Strong customer engagement and stakeholder management skills. Experience with project governance, risk management, and programme controls. Understanding of both Agile and Waterfall delivery methodologies. Proven experience shaping deals, driving growth, and leading complex transformations. Candidates must be local to the client location as travel expenses and uplifts are not available. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Submit your CV

  • Manage your visibility

    Salary, remote work... Define all the criteria that are important to you.

  • Get discovered

    Recruiters come directly to look for their future hires in our CV library.

  • Join a community

    Connect with like-minded tech and IT professionals on a daily basis through our forum.

Frequently asked questions about working as a Service Delivery Manager

What is the role of a Service Delivery Manager

The Service Delivery Manager is responsible for managing and ensuring the quality of services provided by an organization to its clients. Their role consists of ensuring customer satisfaction, optimizing operational processes, and ensuring compliance with service levels defined in contracts (SLA).

How much does a Service Delivery Manager charge

Rates vary according to experience, the business sector and the complexity of managed services. In companies, annual salaries range between 40,000 and 70,000 euros for mid-level profiles, and can exceed 90,000 euros for senior positions. As a freelancer, daily rates generally fluctuate between 500 and 1,000 euros.

What is the definition of a Service Delivery Manager

A Service Delivery Manager is a professional responsible for overseeing the delivery of services to clients by ensuring their quality, compliance with contracts, and alignment with client needs. They act as a main point of contact between the client and operational teams.

What type of mission can a Service Delivery Manager handle

The responsibilities include implementing and monitoring service level agreements (SLA), coordinating technical teams, managing incidents and escalations, continuous process improvement, and managing client relationships. He or she may also be involved in preparing performance reports and participating in quality audits.

What are the main skills of a Service Delivery Manager

Key skills include excellent project management ability, understanding of ITIL processes, problem-solving skills, and aptitude for managing client relationships. Strong communication, analytical thinking and solid organizational skills are also essential.

What is the ideal profile for a Service Delivery Manager

The ideal candidate is organized, customer satisfaction-oriented, and able to work in complex environments and under pressure. A background in project management, IT or management, combined with experience in service management, is often sought after. Certifications such as ITIL, PMP or PRINCE2 are also major assets for this role.
1 results

Contracts

Contractor Permanent

Location
1

Scotland, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2026 © Free-Work / AGSI SAS
Follow us