Find your next tech and IT Job or contract Service Delivery Manager in England

The Service Delivery Manager is responsible for managing and coordinating services provided by an organization to its clients or internal users. Their role consists of ensuring that services meet the quality objectives defined in Service Level Agreements (SLA), while optimizing performance and ensuring customer satisfaction. This position serves as an interface between technical teams, clients, and management.

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DV Service Delivery Manager

LA International Computer Consultants Ltd
Published on

12 months
£600-650
RG29 1BY, Hart, England, United Kingdom
Target Start Date - ASAP Target End Date - 1 year demand from start date. Recruitment Type - Contractor Rate Circa £600 p/d, Inside IR35 Location of role :Full time On site Clearance Required - DV Working Pattern - Monday - Friday Your role We are looking for an experienced Cloud Resource Manager to join a support team based in Basingstoke to ensure VMware based infrastructure resources meet current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a cloud resource management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure resource management and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities -Oversee end-to-end delivery of cloud resource services across infrastructure, support functions and in close collaboration with the customer. -Own and execute the resource management processes, including Business, Service, and Component resource management. -Develop and maintain cloud resource plans, forecasts, and models for VMware environments. -Monitor service performance metrics, analyse trends, forecast resource allocation and consumption. -Identify risks, constraints, and performance bottlenecks before they impact services. -Drive service improvement initiatives based on resource data, customer feedback, and technology developments. -Coordinate with internal IT teams (e.g., infrastructure, development, support) to manage scalability and flexibility. Your experience -Strong experience managing Cloud resources. -Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). -Experience managing resources within a VMware infrastructure. -Excellent analytical, communication and stakeholder management skills. -Strong problem-solving capabilities delivering effective solutions based on business priority. -Experience working within cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Frequently asked questions about working as a Service Delivery Manager

What is the role of a Service Delivery Manager

The Service Delivery Manager is responsible for managing and ensuring the quality of services provided by an organization to its clients. Their role consists of ensuring customer satisfaction, optimizing operational processes, and ensuring compliance with service levels defined in contracts (SLA).

How much does a Service Delivery Manager charge

Rates vary according to experience, the business sector and the complexity of managed services. In companies, annual salaries range between 40,000 and 70,000 euros for mid-level profiles, and can exceed 90,000 euros for senior positions. As a freelancer, daily rates generally fluctuate between 500 and 1,000 euros.

What is the definition of a Service Delivery Manager

A Service Delivery Manager is a professional responsible for overseeing the delivery of services to clients by ensuring their quality, compliance with contracts, and alignment with client needs. They act as a main point of contact between the client and operational teams.

What type of mission can a Service Delivery Manager handle

The responsibilities include implementing and monitoring service level agreements (SLA), coordinating technical teams, managing incidents and escalations, continuous process improvement, and managing client relationships. He or she may also be involved in preparing performance reports and participating in quality audits.

What are the main skills of a Service Delivery Manager

Key skills include excellent project management ability, understanding of ITIL processes, problem-solving skills, and aptitude for managing client relationships. Strong communication, analytical thinking and solid organizational skills are also essential.

What is the ideal profile for a Service Delivery Manager

The ideal candidate is organized, customer satisfaction-oriented, and able to work in complex environments and under pressure. A background in project management, IT or management, combined with experience in service management, is often sought after. Certifications such as ITIL, PMP or PRINCE2 are also major assets for this role.
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Contractor Permanent

Location
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England, United Kingdom

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Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

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