Find your next tech and IT Job or contract Service Delivery Management in England

At CGI, you will lead the delivery of secure, high-impact services that support mission-critical operations across the Space, Defence and Intelligence sector. As a Service Delivery Manager, you will ensure the seamless operation of cloud-based services, driving performance, reliability and continuous improvement. Working with clients and strategic partners, you will take ownership of service outcomes, foster strong relationships, and contribute innovative ideas within a collaborative and supportive environment focused on excellence. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

Target Start Date - ASAP Target End Date - 1 year demand from start date. Recruitment Type - Contractor Rate Circa £600 p/d, Inside IR35 Location of role :Full time On site Clearance Required - DV Working Pattern - Monday - Friday Your role We are looking for an experienced Cloud Resource Manager to join a support team based in Basingstoke to ensure VMware based infrastructure resources meet current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a cloud resource management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure resource management and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities -Oversee end-to-end delivery of cloud resource services across infrastructure, support functions and in close collaboration with the customer. -Own and execute the resource management processes, including Business, Service, and Component resource management. -Develop and maintain cloud resource plans, forecasts, and models for VMware environments. -Monitor service performance metrics, analyse trends, forecast resource allocation and consumption. -Identify risks, constraints, and performance bottlenecks before they impact services. -Drive service improvement initiatives based on resource data, customer feedback, and technology developments. -Coordinate with internal IT teams (e.g., infrastructure, development, support) to manage scalability and flexibility. Your experience -Strong experience managing Cloud resources. -Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). -Experience managing resources within a VMware infrastructure. -Excellent analytical, communication and stakeholder management skills. -Strong problem-solving capabilities delivering effective solutions based on business priority. -Experience working within cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.