Find your next tech and IT Job or contract Sage in England

Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: £28,000- £34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role.

Job Title: Business Intelligence Consultant - Power BI & SQL (Client‑Facing) Location: Hull or Remote (UK) Salary: Competitive, DOE Job type: Permanent, Full Time About Us: We are a specialist software implementation company delivering end‑to‑end business systems, with a strong focus on Sage 200 and complementary technology solutions. As we continue to expand our analytics offering, we're looking for a Business Intelligence Consultant who can help our customers unlock the full value of their data through high‑quality Power BI solutions. If you enjoy working directly with clients, shaping requirements, and delivering impactful BI projects, this role offers the variety and autonomy you'll appreciate. The Role: As a Business Intelligence Consultant, you will lead and deliver Power BI projects for external customers, working across a wide range of industries. You'll be responsible for understanding client needs, designing robust data models, and producing insightful dashboards that support better decision‑making. You'll collaborate closely with our Sage 200 implementation team, helping customers extend their system with meaningful analytics and reporting. Key Responsibilities Deliver end‑to‑end Power BI projects for external clients, from requirements gathering to deployment. Design and build Power BI dashboards, data models, and interactive reports tailored to customer needs. Develop efficient SQL queries, stored procedures, and ETL processes to support reporting and integration. Work with Sage 200 and other business systems to extract, transform, and model data. Run workshops, gather requirements, and translate business needs into technical solutions. Provide training, documentation, and ongoing support to customers. Advise clients on BI best practices, data governance, and reporting strategy. About you: Skills and Experience: Proven experience delivering BI or reporting projects in a client‑facing or consultancy role. Strong expertise in Microsoft Power BI, including DAX, Power Query, and data modelling. Solid SQL skills and experience working with relational databases (SQL Server, Azure SQL, etc.). Understanding of data warehousing concepts and ETL processes. Experience working with Sage 200 data structures is highly desirable (but not essential). Excellent communication skills and the ability to explain technical concepts to non‑technical users. Strong problem‑solving skills and a proactive, customer‑focused mindset Benefits: The opportunity to work on diverse BI projects across multiple industries. A supportive environment with close collaboration between BI and Sage 200 implementation teams. Ongoing training and development in Power BI, SQL, and cloud data technologies. Competitive salary, benefits, training and opportunities for career progression Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; Business Intelligence Lead, Business Intelligence Analyst, Business Intelligence Developer, power BI Project Lead, Power BI Project Manager, SQL, Data Analyst, Data Scientist, Management Consultant may be suitable for this role.