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As the Senior IT Service Manager for One Login, you will provide the strategic leadership, vision and direction needed to build an industry leading service management capability that operates effectively at national scale. Reporting to the Head of Live Services for One Login, you will be accountable for shaping how government services experience, adopt and rely on One Login, ensuring that service quality, resilience and user experience remain consistently high across a diverse and rapidly expanding ecosystem. You will lead the development of a coherent, future focused service management strategy that supports One Login’s long-term ambitions and the needs of the wider government landscape. This includes defining or refining the operating model, governance structures, assurance frameworks and performance measures that will underpin a mature, scalable and data driven service management function. You will ensure that the differing technical, operational and support requirements of relying parties are understood, prioritised and translated into clear service outcomes, enabling each service to onboard, operate and evolve with confidence. Your role will involve close partnership with senior leaders and staff across Product, Architecture, Service Transition, Operational Support, Data and Security teams. You will act as a voice for service excellence, ensuring that service considerations are embedded into decision making, delivery planning and change processes across the One Login service. You will also represent One Login at cross government forums where necessary, shaping expectations, influencing direction and ensuring alignment with broader digital and identity strategies. As a senior leader for the service management function within One Login, you will shape and develop IT Service Managers, Service Relationship Managers and other service capability teams. You will foster a culture of accountability, continuous improvement and customer-centricity, ensuring that teams are empowered, skilled and supported to deliver high quality services. You will champion best practice, drive standardisation and ensure that service management evolves in line with industry standards, emerging technologies and the needs of government. Ultimately, you will play a pivotal role in ensuring that One Login delivers a reliable, secure and seamless experience for millions of users and hundreds of government services, now and in the future. As a Senior IT Service Manager you’ll be: accountable for the end-to-end strategic service experience for all relying parties, ensuring that government services adopting One Login receive a consistent, high quality and resilient service that meets their operational, technical and security needs at national scale. building and maintaining relationships across government, acting as the primary strategic partner for Relying Party leadership teams. You will ensure their priorities, risks and future needs are understood, anticipated and reflected in service planning, investment decisions and roadmap development. shaping and governing the relying party lifecycle, identifying structural gaps, systemic issues and opportunities for improvement across onboarding, transition, live service and ongoing optimisation. You will drive the evolution of these processes from a service perspective to ensure they are efficient, scalable and aligned to One Login’s long-term ambitions. leading continuous improvement across the entire service ecosystem, using data, insight and user feedback to enhance service performance, simplify interactions, reduce friction and improve the overall experience for relying parties. setting direction and standards for Business Continuity and Disaster Recovery plan, aligning with industry standards, mapping approach, templates and setting approach for ongoing improvements through testing and lessons learned exercises. acting as the senior point of escalation for critical service issues, ensuring that major incidents, risks and cross government challenges are managed effectively. You will provide authoritative input into governance boards, service forums and strategic decision making groups. overseeing and sponsoring service reviews, audits, incident investigations and improvement programmes, ensuring that lessons are embedded, systemic issues are addressed and service maturity continues to advance. driving the evolution of the One Login service management model, working closely with Product, Architecture, Service Transition, Operational Support, Data and Security to ensure service management is embedded into design, delivery and operational practices across the organisation. providing leadership, direction and development to IT Service Managers, Service Relationship Managers and other service capability teams, ensuring they are empowered, skilled and aligned to a shared vision of service excellence.

The Enterprise Architecture function, and the architects that work within it, exist to define how technology will be used to transform the UK public sector: ensuring that common tools, standards and shared services exist to reduce duplication and improve efficient use of technology; providing the guardrails that enable government departments to innovate the future safely; and to provide the roadmaps of core foundational technologies that are common across central and local government, the NHS, Police, as well as 400+ agencies and other bodies. You will be aligned to a Grade 6 Enterprise Architect who will mentor and support you as well as set you challenging tasks to further your team’s objectives. Your team is responsible for the Digital Architecture of Government. You will: Undertake research, input into and shape a 10-year intent and strategy for our future digital architecture, and how departments systems will interact or share from each other Identify and develop architectural principles, guardrails and governance, forming and leading a group of technologists from across the UK Public Sector to embed these and help them thrive Work alongside vendors to create a vibrant market of shared capabilities for UK Public Sector customers, and with Crown Commercial Service in commercial engagements with vendors Build a network of peers across UK Public Sector to regularly engage with Promote your work through content written for , speaking engagements and hosting community events Help upskill others in GDS and DSIT in your specialist area The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Our roles have a scale and impact unlike many others: we are routinely involved in commercial engagements worth £billions, respond to pan-Government technology questions from ministers, and provide advice to other international governments. Please don’t let this sound intimidating; if you could see yourself in this role, we’d like to hear from you.

Your responsibilities will include: Designing and implementing new network services to meet the evolving needs of the Cabinet Office. Be a crucial point of escalation for our Live Service, diving deep into root cause analysis and finding effective solutions. Guiding and mentoring junior engineers, creating a collaborative and growth oriented team environment. Managing and supporting our wireless LAN and WAN, including network and security devices. Maintaining and enhancing our network infrastructure services, including switching, routing and firewalls, while sharing your expertise. Working with cutting edge cloud technologies, contributing to the migration of existing systems and the implementation of innovative new solutions. Integrating and improving our existing processing systems to enhance performance. Maintaining the integrity, availability, performance and capacity of our networking infrastructure. Carrying out change control activities with precision and documenting our network infrastructure. Working within technical compliance frameworks, including PSN and Cloud computing. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more: ()

As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. Reporting Line This role will report into Allan Graham Scope and Impact Level of responsibility, decision-making authority, and influence. Person specification B&T Live Services ensures stability, resilience, and operational excellence across HMRC’s live platforms. We manage end-to-end service operations, including Incident, Change, Problem, and Risk Management, to maintain availability and performance while proactively mitigating risks. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee Release and Implementation Management, 24/7 Operations using advanced monitoring, and smooth onboarding of new services. Working closely with suppliers and commercial teams, we manage budgets, forecast operational costs, and maintain governance to deliver uninterrupted, high-quality services.

As a Senior AWS DevOps Engineer, you will: Use modern tooling to build CI and CD pipelines and develop DevOps toolchains, placing automation at the centre of your approach. Design and implement solutions that are highly available, resilient, scalable, extensible and maintainable within AWS cloud environments. Work across the organisation to promote a culture of engineering ownership and reinforce the importance of service integrity and long term maintenance. Collaborate with product focussed teams to gather requirements, evaluate tools, implement or update solutions, provision environments and support operational issues. Act as a DevOps leader with line management responsibility for DevOps Engineers, guiding and developing team members and helping to strengthen capability, standards and practices across the organisation. Contribute to the wider DevOps community, ensuring our practices continue to evolve in line with advances in technology.

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives.

As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements. You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation. You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions. Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain. You’ll also help shape future business models and contribute to business architecture strategy. As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development.

We’re looking for Lead Developers with: Broad knowledge of Microsoft developer technologies, including modern development frameworks and tooling. Deep expertise in Microsoft Azure cloud services and contemporary cloud architecture patterns. Awareness of alternative cloud approaches and how they compare in different contexts. Significant hands‑on experience with: Modern C# and .NET, including .NET Core / .NET 8+ JavaScript frontend frameworks RESTful API development Cloud‑native architectures within Azure Lead Developer (Dynamics) x1 We’re looking for Lead Developer with: Extensive experience applying robust security, governance and accessibility standards across Dynamics 365 and Power Platform solutions, ensuring compliance with organisational, industry and regulatory requirements. Expertise in designing and implementing secure, scalable integrations between Dynamics, third‑party services, APIs and external data sources. A track record of delivering high‑performing, enterprise‑grade solutions in complex environments. A great opportunity for experienced technical leaders who wants to shape engineering culture and deliver impactful digital solutions. The post holders will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information.

On a day-to-day basis, the role centres on producing clear, high-quality analysis such as business models, process designs, option appraisals, requirements artifacts, and written briefings. This include eliciting, understanding, and prioritising the needs and goals of different colleagues and business areas, while managing differing perspectives and constraints. As an experienced practitioner, there is also the opportunity to contribute to higher-level strategic work, translating policy and wider organisational objectives into practical impacts on services, teams, and delivery plans. The role involves a blend of independent work, acting as a primary business analysis contact within a team, and collaborating with external partners such as suppliers and government departments. Line management may come later, but mentoring and supporting colleagues is an important part of the role from the outset. As involvement in more complex projects grows, so does the responsibility for guiding less-experienced team members, sharing knowledge, helping them develop their skills, and strengthening the wider business analysis community. You could be working within departments such as technology, facilities, people or information, giving you a varied workload that spans both vital internal systems and new technology supporting mission-critical activity. It is an opportunity to be part of significant projects across GCHQ that keep the UK safe, applying analytical skills to meaningful and unique challenges.

Day to day, you’ll support the gathering and validation of business and user needs through workshops, interviews, document reviews and collaborative working. Working with more senior analysts, you’ll assist in the production of analysis, defining and escalating risks. And you’ll prepare materials for stakeholders, capture feedback, and ensure information is always accurate and clear. You’ll be supported by an experienced Business Analyst who’ll help you manage your portfolio of projects and grow your skills. It’s an excellent opportunity to develop your core business analysis skills, gain exposure to delivery environments, and build an understanding of how analysis supports decision making. When you’re ready, there’ll also be the chance to take on more complex projects and progress to a more senior role. You could be working within technology, facilities, people or information departments, to name a few. So, your diverse workload will vary between supporting vital internal systems and processes, to helping develop new tech that supports mission-critical activity. You’ll also work with stakeholders throughout the UK’s Intelligence Services and support teams through periods of change.