Find your next tech and IT Job or contract IT support

Nous recherchons un Technicien Support VIP & Proximité pour assurer un support informatique de qualité auprès des utilisateurs et garantir la continuité de leurs activités. MissionsAssurer le support informatique de proximité auprès des utilisateurs. Prendre en charge les demandes et incidents, du diagnostic jusqu'à leur résolution. Accompagner les utilisateurs VIP et répondre à leurs besoins avec réactivité. Installer, configurer et maintenir les postes de travail et périphériques. Assurer le suivi des tickets et documenter les interventions réalisées. Collaborer avec les équipes IT pour garantir la qualité du service et escalader les incidents complexes.

Dans le cadre du renforcement de l'équipe IT de notre client, nous recherchons un(e) Technicien(ne) Support de Proximité pour accompagner les utilisateurs au quotidien et assurer le bon fonctionnement de leur environnement informatique. Vous intervenez principalement sur les problématiques liées aux postes de travail, aux équipements informatiques et aux outils bureautiques. Vos principales missions seront : Prendre en charge les demandes et incidents des utilisateurs ; Diagnostiquer et résoudre les incidents, ou les escalader vers les équipes compétentes ; Assurer le support de proximité auprès des utilisateurs ; Installer, configurer et maintenir les postes de travail et équipements informatiques ; Participer à la gestion et au suivi du parc informatique ; Accompagner les nouveaux collaborateurs dans leur prise en main de l'environnement informatique ; Rédiger et maintenir la documentation et les procédures techniques ; Participer aux projets d'évolution et de renouvellement du parc informatique ; Respecter les procédures internes et les bonnes pratiques de sécurité informatique.

Notre client, groupe national multi-sites spécialisé dans la distribution, recherche son futur Technicien Support Informatique N1 (H/F) pour rejoindre son équipe basée à Angers. Dans le cadre du renforcement de son service support, vous intégrerez une équipe de proximité composée d'environ 3 collaborateurs. Vous serez le premier point de contact des utilisateurs et jouerez un rôle essentiel dans la qualité de service apportée aux collaborateurs répartis sur plus de 140 sites. Vos missions Intégré au service Support IT, vous devrez : Assurer la réception, le qualification et le traitement des demandes utilisateurs par téléphone, mail et outil de ticketing. Accompagner les collaborateurs dans l'utilisation quotidienne de leurs équipements et applications. Identifier, diagnostiquer et résoudre les incidents de niveau 1 dans le respect des procédures en place. Escalader les incidents complexes vers les équipes de niveaux supérieurs lorsque nécessaire. Assurer le suivi des tickets jusqu'à leur résolution dans le respect des engagements de service (SLA). Rédiger des comptes-rendus d'intervention clairs et documenter les solutions apportées. Participer à la gestion des comptes utilisateurs et des droits d'accès. Compétences techniques attendues Windows 10/11 Active Directory Microsoft 365 (Outlook, Office, Teams) Exchange Outils de prise en main à distance (TeamViewer ou équivalent) Smartphones Android et iOS Gestion des accès et authentification MFA Outils de ticketing (GLPI, ServiceNow ou équivalent) Notions réseaux, VPN et connectivité utilisateurs

FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritize incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) · Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable · A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £75K - £85K. Do send your CV to us in Word format along with your salary and availability.

Nous recherchons un Technicien Support N1 pour une mission de support utilisateurs. Vous interviendrez par roulement sur trois activités : kiosk, support de proximité et helpdesk. Vos missionsAccueillir et accompagner les utilisateurs Traiter les incidents et demandes de niveau 1 Diagnostiquer les problèmes matériels et logiciels Installer et configurer les postes et périphériques Gérer les tickets : création, suivi et clôture Assurer le support à distance et sur site Escalader les incidents plus complexes vers les équipes concernées

Contexte : Nous recherchons un(e) Chef de Projet Déploiement & Formation Utilisateurs. Il ou elle accompagnera le déploiement d'une solution auprès de nombreux utilisateurs et sécurisera son adoption. Missions : Conduire le changement : analyse des impacts, plan de communication et d'accompagnement des utilisateurs Préparer et piloter le déploiement auprès des utilisateurs (planning, coordination des parties prenantes, suivi des risques) Rédiger la documentation utilisateur (guides, fiches pratiques, supports pédagogiques) Concevoir et animer les sessions de formation (présentiel et/ou distanciel) Recueillir les retours utilisateurs et proposer des actions d'amélioration

3rd Level Treasury Systems Support with FIS Integrity Treasury Application 3rd Level Treasury Systems Support with FIS Integrity Treasury Management Systems TMS Role Description The 3rd Level Treasury Management Systems Support ideally with FIS Integrity Treasury Application role is a full-time hybrid position based in London, with flexibility to work from home part of the time. In this role, the specialist provides advanced support for the FIS Integrity Treasury Application, resolving complex incidents and system issues escalated from lower third-party support. Day-to-day responsibilities include troubleshooting application and interface problems, monitoring system performance, and coordinating with internal stakeholders and vendors to implement fixes and enhancements. The role also involves supporting treasury users with configuration queries, assisting with system upgrades and patches, and ensuring that controls and documentation are maintained. The specialist contributes to continuous improvement by analyzing recurring issues, recommending process changes, and helping optimize treasury workflows and reporting. This is a full-time 3rd Level Treasury Systems Support role focused on the FIS Integrity Treasury Application. The position is based in London in a hybrid working model, combining on-site work with some flexibility to work from home. Day-to-day responsibilities include providing advanced technical and functional support for the FIS Integrity Treasury system, investigating and resolving complex incidents, and managing service requests escalated from 1st and 2nd line support teams. The role will require monitoring system performance, performing configuration changes, coordinating application upgrades and patches, and supporting integrations with related finance and banking systems. The specialist will collaborate with treasury, finance, and IT stakeholders to understand user requirements, improve system usability, document solutions and procedures, and contribute to continuous improvement of treasury processes and controls. Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. · Configure and maintain FIS Integrity TMS workflows, parameters, and reference data · Manage integration architecture across banks, trading platforms, ERP, and market data providers · Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints · Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. · Diagnose and resolve high‑severity system and integration issues · Perform cross‑system root‑cause analysis covering data, configuration, and integration layers · Implement corrective and preventative actions to reduce recurrence of Treasury‑impacting incidents · Analysis of incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. · Define regression testing scope based on Treasury risk and process criticality · Validate system changes prior to release against technical and control criteria · Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. · Maintain configuration standards and SoD controls · Monitor system access and privileged configuration changes · Support internal and external audits with traceable configuration and change evidence · Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk. · Deliver system enhancements and configuration improvements · Support Treasury projects and platform upgrades · Translate approved functional requirements into robust system design aligned to SaaS constraints The role operates as the second line of defense for Treasury technology risk, safeguarding platform integrity and ensuring that system design, change, and configuration do not introduce financial, regulatory, or operational exposure to Treasury. : · System configuration supports business processes accurately · Changes are delivered safely without introducing risk · Integrations operate reliably across all connected systems · System behavior is consistent and auditable · Release cycles are governed and aligned to Treasury operations The role acts as the technical control layer of the platform, ensuring that all system changes meet both operational and regulatory requirements. Must have the following: · 1-2 years' experience 2nd/3rd Line Support capacity in FIS Integrity · Strong configuration and data model knowledge · Strong Treasury business operation understanding Advanced SQL capability · Integration experience (APIs, SWIFT, SFTP, ERP) · Experience with SaaS release models Qualifications · Strong Treasury Management and Cash Management skills, with practical experience supporting or operating treasury systems. · Robust Analytical Skills to diagnose complex technical and functional issues, interpret data, and propose effective solutions. · Solid Finance and Accounting knowledge to understand treasury transactions, financial controls, and reporting requirements. · Experience working with or supporting FIS Integrity Treasury Application or similar treasury platforms is highly beneficial. · Background in 2nd/3rd line application support or technical support in financial services, ideally within a banking or corporate treasury environment. · Familiarity with system integrations, interfaces, and basic SQL or data querying for investigation and reporting. · Clear, professional communication skills and the ability to collaborate with cross-functional teams and external vendors. · Relevant degree or professional qualification in finance, accounting, information systems, or a related field is preferred. Desirable · Experience with ATS or equivalent frameworks · Custom reporting and data modeling experience · Exposure to global Treasury implementations Qualifications · Degree in IT, Engineering, or Finance · Vendor certifications preferred This is a hybrid position with 3 days a week in the office in Central London. The salary will be in the range £90K - £100K. Do send your CV to us in Word format along with your salary and notice period.

Contexte et définition du poste Plus qu'un métier, itéa a pour vocation de déceler et révéler les bons profils, avec une curiosité qui va souvent au-delà des compétences et parfois entre les lignes d'un CV. Aujourd'hui, nous recherchons pour l'un de nos clients un Technicien Informatique Expérimenté H/F et vous présentons les points clés du poste : Poste en CDI Localisation Nord Alsace Secteur du négoce Les conditions : Fourchette salariale : 35k€ brut annuel sur 13 mois Mode de travail : présentiel Participation / intéressement Les missions : Traiter et informer les utilisateurs de l'état de leurs tickets sur site ou à distance – essentiellement sur l'environnement poste de travail et sur base de procédures. Accompagner/former les utilisateurs à la prise en main et l'usage de leur environnement de travail. Documenter les résolutions afin de capitaliser les démarches employées pour traiter les tickets. Respecter et faire respecter les processus établis en termes de gestion des tickets (incidents, demandes, pannes majeures...) et de communication. Analyser, résoudre ou suivre la résolution des problématiques par la détection de root cause. Faire le suivi opérationnel des incidents jusqu'à la résolution. Coordonner la résolution rapide des dysfonctionnements majeurs pour minimiser leur impact sur l'activité Coordonner l'activité de support applicatif avec le responsable du service support IT : Veiller au respect des processus établis en termes de gestion des tickets. Animer les réunions opérationnelles périodiques avec le responsable du service support IT. S'assurer de la bonne relation des utilisateurs avec le centre de service ainsi qu'avec la DSI. Animer la cellule de crise en cas d'incidents critiques.

🎯 Votre mission : En tant que Support Technico-Fonctionnel, vous rejoindrez les équipes techniques de nos clients grands comptes pour : Assurer le support de niveau 1 et 2 sur les applications utilisées par les métiers de la banque et de la finance Analyser et résoudre les incidents techniques et fonctionnels, en respectant les engagements en termes de qualité, disponibilité, performance, et rapidité des services fournis Assurer une communication claire et efficace avec les utilisateurs finaux pour comprendre leurs besoins et problématiques Contribuer à la documentation technique et fonctionnelle (guides utilisateurs, fiches de résolution, procédures) Participer à la maintenance corrective et évolutive des applications en lien avec les équipes de développement Être force de proposition pour améliorer les processus existants et anticiper les besoins futurs des utilisateurs

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Bonjour, je recherche pour l'un de mes clients un(e) technicien(ne) IT. Skills : support utilisateurs - N1 et N2 - gestion du parc informatique - notions réseau Mission : -assurer le support technique (postes de travail - téléphonie - Wi-Fi - applications métiers - salles de réunion avec visioconférence) -gérer le parc informatique -diagnostiquer et résoudre les incidents techniques -contribuer à l'amélioration de l'infrastructure IT -participer à l'évolution des solutions WSUS, Veeam, Zabbix, GLPI, TeamViewer et Sophos XDR N'hésitez pas à revenir vers moi pour des informations complémentaires.

Bonjour, Je suis à la recherche d'un Ingénieur Support VOIP: Missions principales : • Assurer le rôle de point d'escalade L3 sur les incidents complexes VoIP, téléphonie IP et centres de contacts • Piloter les investigations techniques et le troubleshooting avancé dans des environnements internationaux multi-sites • Participer et coordonner les Major Incidents avec restauration rapide du service et animation des cellules de crise • Analyser et résoudre les problématiques de routage d'appels sur Cisco CUCM 12.x • Administrer et optimiser les plans de numérotation, SIP Trunks, gateways et ressources médias • Diagnostiquer les dysfonctionnements liés à Cisco Jabber et à ses dépendances (DNS, certificats, SSO) • Assurer le support et le troubleshooting des environnements Cisco UCCX (CTI, JTAPI, Finesse, scripts, reporting) • Exploiter et maintenir Cisco CUBE en tant que SBC principal • Réaliser les analyses de traces SIP, captures réseau et diagnostics de qualité vocale • Produire les Root Cause Analysis (RCA), rapports post-mortem et plans d'actions correctifs • Mettre en œuvre et valider les changements techniques dans le respect des processus ITIL et CAB • Collaborer avec les équipes Réseau et Sécurité sur les sujets QoS, Firewall, NAT et performance WAN/LAN • Assurer les relations techniques avec Cisco TAC et les opérateurs télécoms • Maintenir la documentation technique, les procédures d'exploitation et les bases de connaissances

IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. Provide a range of IT services for our customer Promoting MS Office365, RPA services and new technology to our customer by verifying each technology IT Partners/Vendors Management related to those projects Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members Understand a customer's IT/DX needs and clarify customer's system and DX requirements Collaborate with customers to identify the scope of a project, timelines, and resources Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle Assist in testing including UAT and validating Proof-Of-Concepts Provide support services for system maintenance collaborating with other team members Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams Basic system development and operational knowledge (Experiences in system design and maintenance) IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) Customer support / user support experiences Preferred experience with Japanese companies Preferred experience with UX and DX (Digital Transformation) technical projects Preferred experience with Power Platform development, Azure Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication Candidate needs to have strong interpersonal communication skills Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking) User facing support skills Self-motivated and an innovative mindset Experience: Must have 5+ years IT experience in a corporate environment Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K – £60K. Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.