Find your next job or freelance mission IT support

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £40K - £50K. This is a hybrid role - 3 days in the office. The Client is based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure. The following are list of skills required for the position: • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. The salary for this position with be circa £45K - £55K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract - FTC initially. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company's IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: • Diagnose and resolve technical issues • Provide recurrent IT security education/training to users • Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. • Coordinate and conduct IT training and orientation programs for users. • In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. • Set up and configure desktops, laptops, printers, IP and landlines phones • Manage the IT procurement activities • Ensure all software purchased licensing is recorded and maintained. • Report faults and maintaining logs on servers, desktops and laptops. • Ensure all logs for equipment and users are maintained. • Work with vendors to diagnose, reproduce, and resolve technical problems. • Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. • Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED • Windows and MacOS troubleshooting skills • Experience with Google Workspace and Office365 • Networking troubleshooting • Analytical and Organisational skills • Ability to work under pressure. • Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. • Ability to multi-task and work well in a multicultural team. • Exceptionally detail focused • Impressive verbal and written communication skills • Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 st and 2 nd level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract - FTC initially. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £40K - £50K. This is a hybrid role - 3 days in the office. The Client is based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. • Provide a range of IT services for our customer • Promoting MS Office365, RPA services and new technology to our customer by verifying each technology • IT Partners/Vendors Management related to those projects • Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) • Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant • UX/DX support and RPA services • Respond to general IT/DX related requests collaborating with other team members • Understand a customer's IT/DX needs and clarify customer's system and DX requirements • Collaborate with customers to identify the scope of a project, timelines, and resources • Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle • Assist in testing including UAT and validating Proof-Of-Concepts • Provide support services for system maintenance collaborating with other team members • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical • Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams • Basic system development and operational knowledge (Experiences in system design and maintenance) • IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) • Customer support / user support experiences • Preferred experience with Japanese companies • Preferred experience with UX and DX (Digital Transformation) technical projects • Preferred experience with Power Platform development, Azure • Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication • Candidate needs to have strong interpersonal communication skills • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking) • User facing support skills • Self-motivated and an innovative mindset Experience: • Must have 5+ years IT experience in a corporate environment • Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K - £60K. Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.

Our client is currently looking for two Network IT Support Engineers to be based in Newbury. These are 3-6 months contracts initially with potential of extensions. Successful candidate will need to be based 5 days per week on site.Please note that these roles are inside IR35.Candidates need to be eligible for SC clearance.The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have:*Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.*Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.*Knowledge of Windows Desktop Support and relevant technologies - Directory services, DHCP, DNS.*Exceptional interpersonal and customer service skills and a \"can-do\" proactive attitude.*Previous experience offering support of the core & common components of M365.*Knowledge of Azure Active Directory and Office365.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is currently looking for two Network IT Support Engineers to be based in Swansea. These are 3-6 months contracts initially with potential of extensions. Successful candidate will need to be based 5 days per week on site.Please note that these roles are inside IR35.Candidates need to be eligible for SC clearance.The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have:*Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.*Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.*Knowledge of Windows Desktop Support and relevant technologies - Directory services, DHCP, DNS.*Exceptional interpersonal and customer service skills and a \"can-do\" proactive attitude.*Previous experience offering support of the core & common components of M365.*Knowledge of Azure Active Directory and Office365.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Description IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch\". Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.