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Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: £40,000 - £45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Descriptif de la mission Notre client recherche un chef de projet retail afin d'intégrer ses équipes. Lors de cette mission votre collaborateur devra effectuer les tâches suivantes: - Recueillir et analyser les besoins des équipes Commerce, Marketing - Animer les ateliers de cadrage et de conception fonctionnelle - Rédiger les spécifications fonctionnelles et suivre leur mise en œuvre - Piloter les différentes phases du projet : conception, développement, tests, recette et déploiement - Coordonner les équipes métiers, techniques et les partenaires externes - Superviser l'intégration de la solution avec les systèmes existants - Garantir la qualité des données produits et des supports générés - Organiser et piloter les recettes fonctionnelles et métiers - Assurer la conduite du changement, la communication et la formation des utilisateurs - Identifier et gérer les risques, dépendances et plans d'actions associés - Participer à l'amélioration continue des processus et outils

Job Title: IT Helpdesk and Field Maintenance Engineer Location: Bridgend Salary: £30,000 - £35,000 per year Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Participation in a pre planned, rota based on call service, providing technical support during scheduled weekends will be required as part of this role. Please Note: we are required to carry out a DBS check for every open vacancy. Key Responsibilities: Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install and configure software applications and operating systems. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We're looking for: A 2nd/3rd line ICT background with service desk experience preferred. Comfortable supporting partners remotely and on-site. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Where required, you will work scheduled weekend and bank holiday shifts (08:30 - 17:00), planned and communicated in advance as part of a rota. Full UK driving licence. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Additional leave. Employee discount. Free On-site parking. Store discount. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1st Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: Field Engineer Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT-related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous Willingness to learn new software and hardware technologies Experience supporting Microsoft Windows Server and Desktop environments Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS) Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous Knowledge of networking technologies including TCP/IP, firewalls, routing and switching Ability to run, patch and terminate cabling to support the installation of new hardware Experience within an MSP and/or the hospitality sector would be advantageous but is not essential Current and valid UK driving licence is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

Contexte Le client, acteur du secteur bancaire spécialisé dans les moyens de paiement, recherche deux prestataires externes pour renforcer son équipe MOE en charge de la maintenance des applications NAUPLIE (virements SEPA) et TIME'S UP (virements instantanés pour plusieurs établissements bancaires partenaires). La solution technique s'appuie sur le progiciel EPE (Evolan Paiement Engine) de SOPRA. L'environnement fonctionnel couvre spécifiquement la gestion des virements SCT et des virements instantanés. Rôle et responsabilités principales Assurer le bon fonctionnement des applications NAUPLIE et TIME'S UP Analyser et résoudre les incidents de production Participer à la conception et au développement des solutions à implémenter Analyser et corriger les anomalies détectées (développements internes et partie progicielle EPE) Garantir la qualité des livraisons dans les différents environnements, à minima sur les parties conçues Chiffrer les besoins métiers Préparer la mise en exploitation Assurer la communication avec les équipes MOA, test, technique, l'éditeur, le gestionnaire applicatif et le métier ; reporting à la hiérarchie Livrables attendus Développements et correctifs livrés conformes au cahier des charges et aux normes en vigueur Analyses et chiffrages des besoins métiers Documentation des anomalies analysées et corrigées Livrables qualifiés dans les environnements de test et de production Dossiers de préparation à la mise en exploitation

Je cherche pour un de mes clients un Référent bureaux des méthodes processus clients métiers aux solutions de Cybersécurité Contexte de la mission Type de poste : Au sein de la Direction Cyber et Résilience de plus précisément pour le Département Étude Solutions Sécurité (ESS), en tant que Référent bureaux des méthodes processus clients métiers aux solutions de Cybersécurité, vous vous serez amené à : o Mettre en place des méthodes et des process pour assurer l’industrialisation des activités de raccordements et suivi permanent des actifs métiers aux solutions de sécurité (SIEM, scanner, Active Directory, coffres, ….) avec notifications, sensibilisation et coaching métiers automatisé en cas de dérives, o Assurer l’interfaçage / faire le lien entre les architectes, la gouvernance et les métiers pour embarquer les nouvelles solutions dans un modèle industriel auprès des métiers o Modéliser le circuit de la demande pour embarquer les actifs et les métiers à toutes les solutions cybersécurité Missions principales : • Retranscrire les instructions techniques (demandes de service métiers, incidents, changements, etc.) dans des processus bout en bout. • Prototyper le changement de configuration logique, puis imaginez une méthode pour rendre le prototype réplicable de façon industrielle et sûre (type BPMN) jusqu’à sa mise en œuvre • Maximiser l’automatisation • Créer une boucle d’asservissement entre usine et méthode en recueillant les irritants de chaque entité (clients métiers, gouvernance, équipes cybersécurité) pour mener des plans d’action et de remédiation mesuré par des KPI • Build to Run : Accompagner les référents avec les bonnes pratiques pour une mise en prod rapide et opérationnelle. • Sur l’activité existante de raccordements de chaque actif aux solutions de Cybersécurité (Cahier De Raccordement) o Homogénéiser les processus entre les univers Telecom et IT mais également entre les actifs bare metal, VM et containers, o Renforcer les processus CDR manquants à date (avec consultation des différents acteurs) ? Gestion des paliers ? Process de vérification de non-régression ? Process de dérogations ? Gestion des décommissionnements o Consolidation des process existants, et identifier des pistes d’optimisation pour automatisation des procédures bout en bout du RUN o Remise à plat du circuit de la donnée (alignement des données entre les référentiels Node, CRS et RAS) pour identifier le circuit de la donnée (référentiel autoritaire et le porteur de la complétude) Vous serez directement rattaché au responsable des études et du support des solutions pour avoir une vision bout-en-bout des processus par type de solutions. Objectifs et livrables Production des modèles de méthodes et processus pour industrialiser des activités opérationnelles de sécurité en lien avec les métiers Compétences demandées Compétences Niveau de compétence • Capacité à gérer plusieurs sujets complexes simultanément • Bon relationnel, esprit d’équipe et pédagogie • Excellente communication écrite/orale, esprit d’analyse et vulgarisation Leadership d'équipe interfonctionnelle • Capacité à présenter devant un tour de table de dirigeants

Descriptif de poste : Livrable : Dossier d'architecture (cadrage fonctionnel et technique pour chaque initiative)Compétences techniques :- Architecture fonctionnelle - Confirmé - Impératif- Expérience d'architecte en e-commerce - Confirmé - Souhaitable- Archi logicielle micro services et événementiel - Confirmé - Souhaitable- Expérience d'architecte dans un train (Safe) - Confirmé - Souhaitable CONTEXTE : La Direction de la Cybersécurité & Architecture accompagne les entités du Groupement Les Mousquetaires en proposant les orientations structurantes du SI et en accompagnant la mise en œuvre de leurs initiatives de transformation.Cette direction regroupe d’une part les équipes en charge de la Cybersécurité, et d’autre part les équipes en charge de l’ sein des équipes Architecture, on dénombre une trentaine d’architectes avec des profils variés (Enterprise Architects et System Architects), des niveaux de séniorité différents et des appétences diverses. Bonne ambiance, esprit d’équipe, compétences et entraide sont de mise.Cette direction recherche un architecte solution fonctionnel e-commerce en proximité des équipes produit et Tech du train Digital Alimentaire France. MISSIONS : - Accompagner les équipes produits et tech du train Digital dans les instructions d'architecture des initiatives fonctionnelles : - Compréhension du besoin et de l'architecture métier - Instruction des scénarios et impacts sur les applications, données et échanges. - Préparation des sessions d'arbitrage en Design AuthorityVous travaillerez en étroite collaboration avec le System Architect du train, les PM, Tech leads, Ops, Dev, …VOS ATOUTS POUR REUSSIR : - Des expériences significatives en architecture fonctionnelle - Une culture technique et logicielle suffisante pour échanger efficacement avec les équipes techniques (Dev, Tech leads, Ops) et prendre du recul sur les solutions {architecture logicielle micro services et orientée événements, intégration de solutions dans la plateforme, échanges inter-applicatif} - Une expérience dans le e-commerce ou plus généralement dans le secteur du Retail est un plus.- Des expériences d'architecture dans un contexte d'agilité à l'échelle (Train Safe) est un plus. - La pratique de modélisation en Archimate est un plus - Très bonnes qualités relationnelles et collaboratives. - Esprit de synthèse et prise de hauteur. - Aptitude à calibrer l’effort et à mener plusieurs instructions en parallèle. - Capacité à rechercher les informations pour bien mener ses instructions. CONCEPTION : Cadre, conçoit et décrit avec l'ensemble des acteurs les architectures des projets en garantissant la cohérence de bout en bout et le respect des principes d'architectureProduit le dossier d'architecture du projetContribue à maintenir un SI rationalisé, à l'état de l'art des évolutions du marché et propose les chantiers de simplification et de gestion de l'obsolescenceElabore, promeut et diffuse le référentiel d'architecture (cadre de référence et cartographie du SI) CONSEIL : Participe à l'élaboration de la feuille de route de transformation pluriannuelle du SI Participe à la définition de la stratégie et du schéma directeur SIRéalise une veille régulière pour appréhender les évolutions du marchéCommunique les résultats de cette veille aux équipes de l'entrepriseContribue à l'innovation technologique au service du métierDéveloppe et entretient les relations avec le métier et les intervenants ITGOUVERNANCE : Organise la gouvernance d'architecture pour les projets ou les évolutions du référentiel d'architecture (qualité, conformité, validation, communication ?)Réalise des revues d'architecture projets

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Je recherche un Ingénieur de Production DevOps Mainframe ayant un excellent niveau d' anglais pour une prestation d'accompagnement dans l´objectif d´assurer un service d´ingénierie Mainframe dans le cadre de la mise en place des projets Métiers, de la gestion de patrimoines, dans un environnement Mainframe, et au sein de la production applicative. Les missions sont : Participation à l’intégration des nouvelles applications dans le cadre des projets Métiers; Contribution à la capitalisation des compétences et bonnes pratiques au sein de l'équipe et des différents contributeurs via les outils de communication (mail, réunion d’équipe, sharepoint); Contribution à l’amélioration de l’Exploitation (industrialisation, automatisation, normalisation …) dans le but de limiter le nombre d’incidents; Reporting hebdomadaire des activités : avancement du plan d’action (planning), risques éventuels sur le respect des engagements (JALONS); Coordination de contribution technique; Interface de communication directe avec les différents intervenants; Coordination et création des items ticketing sur des projets de faibles volumes et criticités; Prise en charge et résolution des incidents de productions (Y compris sur des périodes d'astreintes en semaine et/ou de HNO); Déploiement des évolutions applicatives. Nos outils : Z/OS OPC (TWS). CICS Gestionnaire de puit de données : eFile Base de données : DB2 ARC DB2 (système de gestion des reprises de bases DB2) (voir Laetitia MOURRAY à ce sujet) CFT / Copilote / TDF / Formel Sécurisation des flux : passage en SSL, TLS et cryptage PGP eGEN et ISCPREP CAVIEW NDV (ENDEVOR), mais uniquement pour faire des Shipments de packages) AEL V2 (pour les consignes de reprises Pilotage) VSAM, GDG, SPITAB Outil de ticketing : Service Now (pour les incidents, les changements (PRODUCTION)). Ainsi que depuis peu, pour les demandes de travaux pour le Hors PROD et communiquer avec l’équipe TDF. Connaissances Techniques Requises: Conception et mise en œuvre des architectures de production pour les nouveaux projets Implémentation des outils de configuration et d'automatisation pour simplifier les process de déploiement et de mise à jour sur l'intégralité de la plateforme Design et implémentation de scripts pour les besoins du DEV, en support des ingénieurs OPS affectés aux projets Agiles Gestion de la capacité des environnements de production et anticipation des évolutions (capacity planning) ; Pilotage de la mise à niveau des infrastructures et gestion des impacts Mise en oeuvre des bonnes pratiques DevOps et intégration continue Installation, configuration et divers paramétrages Alimentation du backlog des Services de production ( CI/CD, Continuous Operation, Time2fix,...) en complément des informations collectées auprès des Ingénieurs OPS Connaître les environnements de Production et Containers Apport d’expertise autours de la pratique DEVOPS Connaissance de l'intégration Continue Connaissance des Infrastructures/ serveurs / OS/Base De Donnée /Flux/firewall Connaissance en infrastructure Cloud (IaaS, PaaS) privé ou public Maîtrise de l’ordonnancement (Schedulers) Connaissance des pratiques Agile et DevOps Connaissance de l'intégration Continue (Continuous Integration) : Outil de gestion de versions, Référentiel du code source (GitLab, Bit bucket,..), référentiel binaires (Nexus, Artifactory…), orchestration (Jenkins, …). Connaissance de la Livraison Continue (Continuous Delivery) : gestion de configuration d’environnement, déploiement, Infrastucture as code (Ansible, Puppet, Chef) Connaissance des processus et Outils du Time2fix et Time2repair En résumé C'est un profil hybride Senior alliant une solide expertise Mainframe "classique" (Z/OS, CICS, DB2, OPC) à une culture DevOps moderne (CI/CD, automatisation, Agile). La dimension coordination et communication est aussi importante que la technique

Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: £22k - £26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.