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The Role The IT Project Manager is responsible for end‑to‑end delivery of infrastructure and technology projects, ensuring adherence to approved scope, schedule, and budget. The role ensures delivery quality aligns with contractual SLAs and KPIs, drives governance and risk management, and maintains strong stakeholder engagement to achieve agreed business outcomes Your responsibilities: * Lead the initial scoping of the project to ensure business case, project objectives, deliverables and success measures are appropriately defined. * Apply project management tools and techniques appropriately to effectively manage the project to successful delivery. * Produce high quality project documentation, including plans, actions, decisions, risks, issues, incidents and governance in line with the project objectives to ensure successful delivery. * Identify and actively manage stakeholders throughout the project to ensure project sponsor, steering group and other stakeholders are kept informed of project progress. * Work within defined project governance framework to ensure risks and issues associated with the project are appropriately recorded and monitored. * Develop network of contacts internally and externally to draw on and share best practice of project management. * Determining when project risks and issues can be dealt with internally, and where they need to be escalated to senior stakeholders. * Building strong relationships with project team members and other stakeholders when there is no direct line management responsibility. * Effectively managing projects with limited resources within a cost pressured environment. * Effectively balancing long and short term objectives to meet agreed timescales within an environment of change Your Profile Essential skills/knowledge/experience: * Extensive IT Project Management skills and experience, ideally with applications and infrastructure. * Strong communication skills with experience of communicating with different levels of stakeholders on a regular basis and being able to represent IT Change Delivery across Group IT and the wider Phoenix Group when required * Experience of working with, and managing, third party technology providers. * Adaptable approaches and behaviours to deal with any emerging issues and challenges LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role Title: Agile Coach Location: Glasgow Duration: 31/12/2026 End client: BARCLAYCARD Days on site: 2-3 Rate INSIDE IR35 £447.50 MUST BE PAYE THROUGH UMBRELLA Role Description: As an Agile Coach, where you will develop scrum principles and sprint goals aligned to industry best practices and the banks objectives, to foster a high-performing technology team and support the successful progression on scrum projects. To be successful as an Agile Coach you should have experience with: * Implementations and executions of large-scale agile frameworks. * Previous experience as an Agile coach in an enterprise setting. * Facilitated negotiations at various levels with stakeholders. Some Other Highly Valued Skills May Include * Agile certifications and qualifications. * Previous experience as a Scrum Master. * Strong background in technical development. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the role To develop scrum principles and sprint goals aligned to industry best practices, and the banks objectives, to foster a high-performing technology team and support the successful progression on scrum projects. Accountabilities * Management and fostering of a high performing engineering team, by providing high quality technical guidance and support to resolve complex challenges aligned to the banks technology practices, industry best practice and the banks business objectives. * Identification and implementation of process improvement initiatives to enhance the technology development process in an efficient and effect manner. * Stay abreast of the latest industry technology trends and innovations, actively contributing to the organization's technology communities to foster a culture of continuous learning, technical excellence and growth. * Collaboration with business stakeholders, developers and other technology teams to ensure technology initiatives align with business objectives, security policies and regulatory requirements. Agile Coach Expectations * To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. * If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.. * OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. * Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. * Manage and mitigate risks through assessment, in support of the control and governance agenda. * Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. * Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. * Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. * Adopt and include the outcomes of extensive research in problem solving processes. * Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.