Find your next tech and IT Job or contract Information and Communication Technologies (ICT) in England

We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role ●Lead large IT projects, including the design and deployment of new IT systems and services ●Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware ●Own projects, solutions, and key responsibilities within a larger business initiative ●Handle business-critical IT tasks and systems administration ●Research and evaluate emerging technologies, hardware, and software ●Track and maintain hardware and software inventory Responsibilities for IT Manager ●Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure ●Help define IT infrastructure strategy, architecture, and processes ●Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs ●Assess vendors and develop test strategies for new hardware and software ●Troubleshoot hardware and software issues related to internal IT ●Supervising daily operations of network and server infrastructure ●Aligning IT infrastructure with current and future business requirements and goals ●Evaluating risk, developing network recovery and backup processes ●Assessing and purchasing new and replacement hardware ●Testing, troubleshooting and adjusting information systems to operate effectively ●Implementing security of the network, data and its storage and communication systems ●Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions ●Train employees on both software and hardware, troubleshoot, and provide technical support when needed ●Develop and execute disaster procedures, and maintain data backups ●Manage information technology and computer systems ●Identify problematic areas and implement strategic solutions in time ●Preserve assets, information security and control structures ●Proven working experience as an IT Manager or relevant experience ●Excellent knowledge of technical management, information analysis and of computer hardware/software systems ●Expertise in data center management and data governance ●Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager ●Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience ●5-7 years experience in IT management ●Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies ●Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems ●Strong critical thinking and decision-making skills ●Excellent project management skills and strong ability to prioritize ●Firm grasp on IT infrastructure and operations best practices ●Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. ●Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. ●Expertise with implementing, configuring, and testing solutions ●Proven leadership skills ●Strong creative and analytical thinking ●Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Technical Architect The Technical Architect role sits within Technology - Strategy & Architecture - Enterprise Architecture Consulting, that is responsible for the overall architecture for the business divisions. This includes quality assurance of architectural decisions, technical designs and other architectural deliverables (e.g. Solution Architecture document and Architectural Impact Assessments, etc) to ensure solutions are value for money and meet business requirements and alignment to enterprise strategies, roadmaps, standards and patterns. What you will be doing * Designing and producing architectural artefacts for end-to-end solutions, high level outlined architecture to detailed solution architecture, including required integration, that are aligned to architecture standards, meet the business vision and requirements, take into consideration all risks, costs, benefits, limitations, dependencies, deliverability and impact on the enterprise, technology and business architectures. * Supporting and guiding project teams and product groups in delivery and implementation of end-to-end solutions. Driving and managing resolution of technical dependencies and technical do-ability issues including identifying viable alternatives and agreeing those with architecture governance. * Playing a key role in the development and implementation of Digital and Data Strategies, by ensuring solutions adhere to and enable the implementation of strategies. * Supporting divisional roadmaps which identify the scope, dependencies and architectural impact of mandatory and discretionary changes, recommend prioritisation and timelines for delivery of the required capabilities. * Collaborating with product groups and enterprise architecture functions on defining enterprise and product architecture strategies and standards, building product roadmaps and resolving maintenance and post-go-live issues. * Reviewing and quality assuring artefacts created by external suppliers and internal teams (Product Groups and Change Delivery teams) to ensure the quality of the delivered solution fulfils business and nonfunctional requirements and adheres to strategic vision. * Identifying opportunities for technology-driven innovation and shaping design proposals to take this forward; driving innovation where this delivers quick wins and business benefit and is in the boundary of the product roadmap * Engage key stakeholders in business, product groups, security, and architecture function to identify capabilities, perform gap assessment, maturity assessment and document architecture to create a future. * Research technology trends and identifying opportunities to exploit innovation ensuring these are fully understood and explored. The skills and experience you'll have Minimum * Experience as a Technical/Solution Architect designing products, platforms, systems and components on multiple programmes and projects * Experience of working on the end to end project lifecycle, in a multitechnology environment. * Experience of designing and managing the end-to-end delivery of multi-platform solutions. * Exceptional communication skills, able and willing to describe and negotiate complex and detailed solutions across a variety of stakeholders. * Exceptional critical thinker and problem solver, able to work with imperfect information in an environment of uncertainty whilst still maintaining high standards, evidenced designs and documentation that consider regulatory, organisational and technology change requirements, the divisional and enterprise strategies. Essential * Experience of designing and implementing digital and/or data platform solutions * Experience working with AWS technologies. * Experience of best practice solution architecture across all architecture domains and key platform technologies (Salesforce, O365, SharePoint, Cloud technologies, Data analysis and Data management tools, Integration technologies) * Commercial awareness and hands-on experience at costing solution options, understanding procurement frameworks and promoting cost effective solutions. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior IT Engineer with OKTA Our Client seeks a Senior IT Engineer to support the employee population, analyze current systems and assets, recommend and implement solutions and upgrades, and provide IT related training. The ideal candidate will have extensive knowledge of network maintenance and experience managing staff. Knowledge of the Art industry is a plus. From day one, the Senior IT Engineer will have an immediate impact on the day-to-day efficiency of the IT operations, and an ongoing impact on it’s overall growth. Purpose of the Role: – Lead large IT projects, including the design and deployment of new IT systems and services – Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware – Own projects, solutions, and key responsibilities within a larger business initiative – Handle business-critical IT tasks and systems administration – Research and evaluate emerging technologies, hardware, and software – Track and maintain hardware and software inventory Responsibilities: – Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure – Help define IT infrastructure strategy, architecture, and processes – Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs – Assess vendors and develop test strategies for new hardware and software – Troubleshoot hardware and software issues related to internal IT – Supervise daily operations of network and server infrastructure – Align IT infrastructure with current and future business requirements and goals – Evaluate risk, develop network recovery and backup processes – Assess and purchase new and replacement hardware – Test, troubleshoot and adjust information systems to operate effectively – Implement security of the network, data and its storage and communication systems – Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions – Train employees on both software and hardware, troubleshoot, and provide technical support when needed – Develop and execute disaster procedures, and maintain data backups – Manage information technology and computer systems – Identify problematic areas and implement strategic solutions in time – Preserve assets, information security and control structures – Proven working experience as an IT Manager or relevant experience – Excellent knowledge of technical management, information analysis and of computer hardware/software systems – Expertise in data center management and data governance – Hands-on experience with computer networks, network administration and network installation Qualifications and requirements: – Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience – 5–7 years experience in IT management – Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies – Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems – Strong critical thinking and decision-making skills – Excellent project management skills and strong ability to prioritize – Firm grasp on IT infrastructure and operations best practices – Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta SSO, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring – Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. – Expertise with implementing, configuring, and testing solutions – Proven leadership skills – Strong creative and analytical thinking – Professional certifications preferred (i.e. A+, Network+, CCNA, MCP) The position is based in Central London. The salary is competitive and will be circa £45K - £60K. Please send your CV to us in Word format along with your salary and availability.

Job Type - Permanent - Full Time Working Hours - Monday to Friday, 9:00am to 5:30pm Salary - Up to £26,000 per year dependent on experience Start Date - ASAP LA International are Europe's leading independent technology Recruitment Consultancy. We are currently recruiting for a Invoicing Coordinator to join a well-established growing business based in Stoke on Trent. You will be directly employed working within the Finance department and reporting to the Credit Control Manager. Full Job Description * Delivery of customer invoicing together with appropriate supporting information on an accurate and timely basis to our UK and International clients through various client systems and processes * Identify and report missing customer POs to the business on a regular basis * Take initiative to resolve any circumstances that are holding up the invoicing process and liaise/ co-ordinate with other departments to achieve a positive resolution for the business * You will have responsibility for bank receipt allocations/credit notes & sale ledger reconciliation * Ensure that work not yet invoiced is kept to a minimum in order to optimise cash flow * Meet deadlines as set and agreed with the Team Manager. Preferred Requirements Sales Ledger experience including bank receipt allocations Ability to enter invoice data onto client systems Good level of IT skills Strong Microsoft Excel skills Ability to investigate and resolve issues Ability to reconcile accounts and invoices Ability to work well under pressure Ability to work to tight deadlines Ability to work to high levels of accuracy Benefits * Company pension * Cycle to work scheme * Profit share bonus scheme * On-site parking * Annual appraisals * Life assurance * Generous holiday allocations * Mentoring programme * Private Healthcare * Referral programme * Wellness programme * Structured career path * Flexible working * Social events About us LA International is a Digital and Technology Resourcing and Project Solutions organisation with Enhanced Government Security Accreditation, operating globally from the largest single-site facility in the UK and are the UK's number 1 supplier of Security Cleared contract resource to His Majesty's Government. With a successful track record spanning 40 years of delivering Resourcing and Project Solutions, LA International has been at the forefront of providing innovative Digital, Technology, Transformation and Project/Programme Management services and solutions to a broad range of clients, in over 90 countries, across 5 continents, ranging from SMEs to some of the largest and most respected enterprise clients across Government, Defence, Health, Education, Technology and Telecommunications sectors. Today, LA International is the largest privately owned Digital and Technology Resourcing and Project Solutions provider in the UK, winning many industry awards including Best IT Resourcing organisation, Best Public Sector Resourcing organisation, and are proud double winners of the Queen's Awards for Enterprise in International Trade for outstanding international growth and innovation.  The largest Specialist Digital and Technology Resourcing and Project Solutions provider in the UK  UK's number 1 Supplier of Security Cleared Digital and Technology resource  Global service provider for over 40 years across 5 continents in over 90 countries  Enhanced Government Security Accreditation  Partner of Choice and Preferred Supplier too many major organisations  Platinum financial rating - Dun & Bradstreet  Queen's Award for Enterprise: International Trade 2015 & 2021  Awards and Nominations from the Private, Public, and European Sectors  Winner - Best IT resourcing organisation  Winner - Best Public Sector resourcing organisation  Winner - Best in Industry Gold Award  The Sunday Times HSBC International Track 200  The Sunday Times Top Track 250  Excellent Testimonies from a host of organisations  Relationship Driven Service spanning 8 specialist Divisions LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Product Manager / Product Lead - Data Platform Implementation 3‑month contract Hybrid: 2-3 days onsite, commutable from London Outside IR35 A university is looking for an experienced Product Manager or Product Lead to drive the implementation of a new data platform. This role will play a key part in helping the university explore, evaluate, and select the most suitable technology for their future data ecosystem. You will lead the end‑to‑end product process, advising on best‑fit solutions, guiding internal teams through the decision‑making journey, and ensuring that recommendations align with both technical requirements and strategic objectives. The ideal candidate will have strong experience in product management, working closely with a range of stakeholders, gathering requirements, presenting options, and managing expectations throughout the process. You must be comfortable shaping product vision, influencing senior stakeholders, and supporting the organisation through a period of change. Key responsibilities * Lead the product discovery and selection process for a new data platform * Work with internal stakeholders to understand requirements and strategic goals * Research, assess, and present suitable technology options * Provide clear recommendations based on business needs, feasibility, and long‑term value * Support the university through the implementation journey * Act as the bridge between technical teams, leadership, and end users Key experience * Proven background as a Product Manager or Product Lead * Experience delivering data platform or large‑scale technology projects * Ability to work with diverse stakeholder groups across technical and non‑technical teams * Strong communication and presentation skills * Ability to advise, influence, and guide decision‑making This is a hybrid role requiring 2-3 days per week onsite, easily commutable from London. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

The mission of the National Security Digital Centre within GDS is to accelerate delivery of shared digital and data outcomes by bringing the National Security data and technology community together and connecting it to the centre of the Public Sector - with a focus on the unique problems and challenges for national security. The NSDC has complementary Data and Technology missions. The data mission focuses on driving National Security outcomes by unblocking the challenges to exploiting our data at speed and scale across wide-ranging intelligence, defence and security communities. We connect the UK’s ambitions and priorities to the data and technological environments needed to fulfil them – ensuring that we aren’t solving tomorrow’s problems with yesterday’s tools. We are part of the NS community as well as the cross-government Digital and Data function, aligning defence and security with best practices across the public sector. As the Associate Delivery Manager for the NSDC you’ll: Provide the delivery expertise and support to ensure the NSDC data mission is a high-performing team which can flex and adapt to current and future priorities Build a deep understanding of the challenges of data interoperability in national security, and how the team is working to mitigate them Help the team develop and articulate their goals and outcomes into a coherent and deliverable plan, against which progress can be measured Identify and capture requirements for work by commercial suppliers, and steer the process of bidding for resources, setting contractual outcomes and monitoring progress to ensure value for money Co-ordinate the activities of the team, supporting a productive, purposeful and supportive team culture in a hybrid, multi-location working environment Ensure team plans, deliveries and challenges are visible, accessible and fed into NSDC, OCTO and GDS reporting channels as required Provide a proactive, informed and goal-oriented secretariat function for key NSDC delivery and governance groups such as the Data Interoperability Group and Data Expert Advisory Group. Build contacts and NSDC presence and influence in critical networks, including national forums and defence and intelligence partnerships

Position : Salesforce Developer Day Rate : 350 GBP/Day (Outside IR35) Duration : 6 Months to Start Location & Travel : London / Manchester / Portsmouth / Glasgow ( Weekly 3 days at Office) Job Description Main purpose of role: * Responsible for designing, developing and implementing high-quality Salesforce solutions that align with strategic objectives and the long-term platform vision. * Acts as a senior technical contributor, providing depth of expertise, strong delivery capability and pragmatic problem-solving across the Salesforce platform. Key responsibilities: * Design and develop robust Salesforce solutions using Apex, Lightning Web Components, integrations and other Salesforce ecosystem technologies, in line with agreed architectural standards. * Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. * Produce clear and accurate technical documentation, including design notes, configuration details and deployment considerations. * Support and mentor less experienced developers through pairing, knowledge sharing and informal guidance, without formal line-management responsibility. * Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. * Contribute to the impact analysis of Salesforce seasonal releases (Spring, Summer, Winter), identifying potential impacts and supporting adoption of relevant new features. Skill Detail Problem solving * Diagnose and resolve complex Salesforce issues related to performance, scalability, data integrity and user experience. * Monitor solution effectiveness and adoption, identifying improvement opportunities. * Take ownership of difficult technical problems through to resolution. Decision making * Apply Salesforce best practices and established standards when making technical decisions. * Effectively prioritise workload and manage competing demands. * Identify risks early and raise them appropriately to the Lead Salesforce Developer or delivery team. Innovation * Stay current with Salesforce releases and ecosystem enhancements. * Propose practical improvements using automation, declarative features and modern development patterns. Key: * Lead Salesforce Developer * Work in close partnership to implement agreed designs and architectural direction. * Provide feedback, alternative options and technical insight to support sound decision-making * Escalate risks, constraints and technical concerns in a timely and constructive way. * DevOps Direct Team LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Enterprise Data Architect As the enterprise data architect, you will own the programme pipeline for developing our data architecture strategy, including translation of our goals and objectives into enriched data dashboards. You will define and direct SXSW London's target data architecture (inc. shared data environments, data model and standards) in support of our business strategy, ensuring that data is accurate, secure and accessible to meet the needs of senior executives and department heads. Responsibilities Accountable for the data architecture & design, including implementation of company-wide data models, incorporating relevant governance frameworks, and architectural standards. Develop architectural solutions resulting in a single source of truth data lake warehouse, utilising Power Bi with built-in AI design considerations. Lead the design and development of scalable data pipelines and solutions, which support our event operations across our customer journey and channels. Collaborate with stakeholders and external technology partners to promote consistent and value driven data usage. Communicate the value of data management, through workshops and proof of concepts in partnership with business and technology partners Develop data architecture governance and standards, regarding data models and capabilities, including ability to logically model marketing and financial data. Connect disparate sources to provide seamless data access. Define KPI and Metrics for data dashboard. Map existing data sources and identity data access points. Create dedicated stakeholder UAT group for continuous output assessment. Build an executive dashboard. Configure integration and workflows. Create automation and refresh schedules. Setup training and confidence workshops. Integrating ML and AI into dashboard reporting Required Deep knowledge of modern data architecture. Experience within Cloud platforms (Azure, AWS, Databricks). Strong understanding of ETL/ELT, API’s and integration patterns. Strong communication and stakeholder engagement. 5years+ in data architecture or related fields. Deep understanding of Information Security, alongside privacy and compliance regulations. Proven experience in enterprise-scale data modelling. Expertise in metadata management. Excellent analytical, planning, organisational and technical skills along with excellent written and verbal communication skills. Experience in translating complex technological requirements to an audience with minimal technical insight. This is a hybrid position based in the City of London. The position is a 6 month FTC role. The salary for this role will be circa £40K - £45K. Do send your CV to us in Word format along with your salary and availability.

CyberArk L3 6 Month contract initially + Extensions Based: Remote Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a CyberArk L3 to join the team. Your responsibilities: * Work with the team and support the existing L2's and L1's with appropriate support in CyberArk * Engage with the customer teams to provide the updates as needed * Engage with the internal SME's and provide/ define solutions to any issues that they need support with * Proactively work on the solutions related to alerts and any improvements from CyberArk tool standpoint * Engage with the team to check if the SOP's are updated with the most recent information which will help the team from troubleshooting standpoint * Engage with the team and provide any latest technical updates that the L1/ L2 team might not be aware of Key Skills & Experience: * Ability to perform CyberArk version Upgrade * Ability to work with the internal Project team and end customer to continue design and deployment activities and further enhance the PAM solution *DR activity (failover/failback) in CyberArk PAM * Knowledge or experience with Active Directory, LDAP, MFA (SAML, Azure SSO, etc) * Good Communication skills * Customization of existing connection components & Plugins (Added Advantage) * CyberArk Certification - CyberArk Defender (Added Advantage) * Hands-on experience with CyberArk Core PAS * Manage & Maintain Password Vault & other CyberArk components (PVWA, PSM, CPM, PSMP) * Hands-on experience in CyberArk version Upgrade * Various CyberArk accounts Onboarding - Windows, Linux, Database * Experience in CyberArk Onboarding - Application/Service accounts * Safe administration and managing Privilege account (Password management and Session Management) . * Experience with databases (Oracle, Sybase, MSSQL, MySQL) This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior Programme Manager Needed! I am currently supporting an insurance client of mine who are looking to bring on a senior programme manager on an initial 12 month contract with scope extension sitting inside IR35 paying up £830 per day via an umbrella company. You will be required to go into the London office 2 days a week. Experience within general insurance or speciality insurance would be a nice to have. You will be responsible for: Managing and Leading the Cutover Framework and Process for onboardings. Preforming checkpoints with Programme and Project Managers highlighting areas of focus to ensure delivery Go-Live dates are maintained Apply a cutover-focused reporting lens, tracking launch risk readiness & decisions in build up to cutover Monitor and report on progress against the cutover plan and launch risk readiness Maintain a standard launch risk readiness checklist, monitor & communicate readiness via dashboards Develop detailed cutover plans, including timelines, milestones, and resource requirements. Essential Skills: Experience leading Infrastructure & Operations projects, with good oversight of Technologies across the Networks, Workplace and Data Centres disciplines. Previous experience of leading Integration (M&A) projects, understanding the change and cultural challenges Previously managed global projects involving company wide rollouts to end users Proficiency in project management methodologies such as Agile, Waterfall, or hybrid approaches. If this role is of potential interest please apply with an updated version of your c and I'll endeavour to get back to you if suitable. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

***SC CLEARED** Service Designer 6 Month contract initially Based: Remote - Max 1 days per month onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design of end-to-end services that meet user needs and deliver policy intent * lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * facilitate workshops and co-creation sessions with stakeholders and users * align service design with organisational goals, technical constraints, and delivery capabilities * advocate for user-centred and inclusive design practices across the organisation * support the development of service strategies and roadmaps for transformation * track pain points outside of scope of current delivery for future consideration * mentor and guide less senior service designers and contribute to the wider design community * ensure services are designed for scalability, sustainability, and continuous improvement? This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work with sector-leading technology to protect those with the highest security classifications At the heart of this interesting 21-month apprenticeship is a focus on keeping assets, information and people safe. You’ll do that by combining your studies for a Level 3 Information Communication Technician qualification, with hands-on experience. We’ll start with the small but vital stuff – things like fault diagnosis and the specifics of secure networks and Cloud-based services. But those skills will quickly grow so that you become fluent in patch and vulnerability management, plus you’ll be well-versed in the most cutting-edge developments in securing IT and mobile solutions for teams across the continents. By the end of your apprenticeship, we’re hopeful that you’ll be interested in securing a permanent job with our talented team, and from there, your career could really take off. We work with government-level customers who are reliant on IT and mobile solutions they can trust in every conceivable situation, so this is a unique chance to embed yourself in a world-class team. Get to grips with real IT projects and operations impacting on countless people You’ll be exposed to a wealth of multidisciplinary talent during your placements with our Technology and Operations teams, so this opportunity would be ideal for someone who has a genuine interest in computing and technology. We’re open to people from all backgrounds and all life stages, so regardless of whether you’re a school-leaver, someone who is returning to work after a career break or someone who is looking for a career change, you’ll excel with us if you’re reliable and proactive. As a British national who is at least 16-years old, you’ll also have a sharp eye for detail, and you’ll enjoy working collaboratively with others. With at least two GCSEs (or an equivalent qualification) at grades 9-4 (A*-C) in both Maths and English, you’ll be keen to learn and absorb knowledge from our ambitious teams.

AI Conversion Designer 6 Month contract initially + Extensions Based: Remote, with 1 day p/w onsite in Windsor initially, flexible thereafter. Rate: £450 - £550 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a AI Conversion Designer to join the team. Your responsibilities: 1. Discovery & Design for Intelligent Customer Front Door * Lead discovery and design work to define the intelligent customer front door interface and interaction model * Validate design principles and establish what "good" looks like for AI-assisted customer interactions * Work with tech teams to ensure design principles inform platform selection and sequencing (Amazon Connect vs. Salesforce, etc.) * Create design specifications that can be implemented across channels 2. Conversation Design Framework & Tone of Voice * Establish consistent tone of voice across energy and services divisions, ensuring customers experience the same "personality" regardless of channel * Create conversation design principles addressing: * How to build trust in AI interactions * Graceful degradation when AI reaches its limits * How to handle customer frustration and repeated failures * Information presentation (how much, how formatted, at what cadence) * When to use multiple choice vs. freeform interaction * How to keep customers in-channel rather than pushing them to PDFs or external documents 3. Integrate legal and compliance responsible AI guidelines into conversation design * Design for legal frameworks (UK, EU, Australia regulations differ) TCS - Confidential * Create frameworks ensuring AI responses are compliant, transparent, and maintain customer trust * Establish testing frameworks to validate compliance and trust-building in AI outputs 4. Human-in-the-Loop Testing & Validation * Establish testing methodology for agent validation before launch * Design 10-20 test scenarios with human intervention to validate agent behaviour * Create grading rubrics for AI response quality (personality, problem resolution, language appropriateness, etc.) * Work with call centre teams to validate that AI responses prepare customers for potential escalation 5. Cross-Functional Alignment & Mentoring * Align conversation design approaches across energy and services divisions * Collaborate with legal, compliance, content, brand, and technical teams * Establish communication frameworks so teams understand design decisions and can execute consistently Key Skills & Experience: * Ideally 7+ years in conversation design, UX writing, or content strategy with recent experience specifically designing AI/agentic systems * Graceful degradation design - experience designing for when AI fails or reaches its limits * Trust-building design - proven ability to design AI interfaces that maintain customer confidence in high-emotion scenarios * Knowledge of agentic architecture - it would be helpful if you understand supervisor agents, specialised agents, agent orchestration * Responsible AI principles - familiarity with legal frameworks and compliance in AI design (Bonus) Technical Knowledge: * Understanding of vector databases (e.g., Pinecone) and retrieval-augmented generation (RAG) * Familiarity with AWS and Salesforce platforms (or ability to quickly learn) * Knowledge of how agents access customer data via APIs * Understanding of sentiment analysis and customer emotion detection This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds – Service Desk Software experience Experience of Pal Alto firewalls Firemon – Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.

Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.