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Job Title: Graduate Technical Customer Success Specialist Location: Reading Salary: £30,000 per annum Job Type: Full Time, Permanent About us: ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community. We continue to be early adopters of new and emerging technologies, and we are looking for a like-minded individual to join our team and help us push boundaries. We continue to experiment with using AI tools to optimise our business as well incorporating it in to our product for the first time. We love experimenting with new technology and AI is giving us lots to play with! About the role: Customer Support Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries. Build positive relationships with customers by understanding their needs and delivering an excellent support experience. Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support and knowledge processes with the chance for this scope to grow into other departments. Product Testing & Lifecycle Involvement Test product releases and updates to ensure quality, usability, and readiness for prospects and customers. Be an active part of the end-to-end product Software Development Lifecycle (SDLC) - providing input, feedback, and testing across product iterations. Collaboration & Learning Work collaboratively with stakeholders across the business, including engineering, sales, and customer success teams. Take an active role in continuous learning - with company support to work toward achieving relevant certification. Report directly to the Director of Product Engineering and contribute insights to product and support discussions. About you: Hold an undergraduate degree ideally in a technical subject. A strong interest in technology and a curiosity for learning new tools, particularly AI and automation. Some exposure to customer support, technical troubleshooting, or software implementation (through personal projects, early career experience or academic coursework). Comfortable communicating with prospects and customers via email and video calls. Excellent communication skills are essential. Organised, detail-oriented, and able to manage multiple tasks effectively. Ability to create clear, helpful documentation. Familiarity with Salesforce (CRM) is a plus, but not required. Training and certification support will be provided. Why join us: Gain hands-on experience across product support, customer success, and the product lifecycle Work at the forefront of AI-driven support and emerging technologies Be supported in achieving your career-progressing certification Collaborate with a talented, forward-thinking team Office-based role in Reading working with well-known global clients, providing opportunities for learning, close collaboration, and mentoring Help to gain relevant industry certifications Pledge 1% - you'll be entitled to 3 days paid voluntary work Company pension scheme Holiday - up to 33 days annual leave Access to our Cycle-to-work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Graduate Technical Support, Customer Success Specialist, Junior Technical Support Engineer, Graduate Salesforce Consultant, Technical Customer Support, Application Support Graduate, Graduate QA Engineer, Junior Product Specialist, SaaS Customer Success, Tech Support Graduate, Entry Level Technical Support will also be considered for this role.

Process Control Engineer £45,000 - £55,000 + 25 days holiday plus bank holiday + bonus scheme up to 20% + private healthcare + pension + cycle to work scheme + on-site parking + more! Ormskirk, West Lancashire Are you a Process Control Engineer looking to work with cutting-edge automation, digitalisation and advanced control technologies within a global manufacturing environment? This is a technically varied role within a specialist R&D Process Control team, responsible for developing, deploying and supporting advanced process control and inspection systems used across international manufacturing operations. You will be involved from concept through to implementation, working on systems critical to product quality, efficiency and safety. The role offers exposure to SCADA development, PLC programming and advanced control techniques including PID, AI and machine learning. You will work closely with R&D and production teams, delivering practical engineering solutions while continuously improving existing systems. This is an excellent opportunity for an engineer who enjoys problem-solving, innovation and working on technically challenging projects within a forward-thinking environment. The Role: *Design, develop and implement industrial process control systems *SCADA development and PLC programming *Apply advanced control techniques from PID to AI-based solutions *Develop and support inspection and measurement systems *Provide on-site and remote technical support, including system upgrades *Occasional overseas travel The Person: *2:1 degree or above in an engineering-related discipline *Experience within industrial process control environments *Knowledge of electrical and electronic design *Strong problem-solving and analytical skills *Confident communicator and team player *Well organised with good project and time management skills Reference Number: BBBH274160 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI, you’ll join a community of graduates who are turning ambition into action and possibility into progress. As a CGI Technical Graduate you’ll be trusted with responsibility from the start. helping clients improve how technology services are designed, delivered, and experienced. Working across Service Management, SIAM, user experience, AI-enabled service improvement, and enterprise tooling including ServiceNow and Freshworks, you’ll support projects that drive real business impact.