Find your next tech and IT Job or contract Governance, risk and compliance (GRC) in Manchester

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Credit Risk Analyst, you'll play a key role in shaping the future of our lending portfolios. You'll be at the forefront of credit decision optimisation, using data-driven insights to refine our strategies across the credit risk lifecycle. You'll help ensure lending decisions remain accurate, responsible, and aligned with our risk appetite and business goals, while supporting growth, customer outcomes and regulatory expectations. This is a high-impact role where your analytical expertise and curiosity will directly influence our ability to lend safely and fairly. Key Responsibilities - Develop expert understanding of new business originations and in-life credit risk management, including all aspects of credit decisioning and customer journeys - Optimise our credit underwriting - both automated and manual - to improve accuracy, efficiency, and control - Monitor and evaluate strategy performance, including underwriting, limit changes to drive performance improvements. - Investigate and develop new data sources to enhance insight and decision capability - Build and maintain datasets, dashboards and MI to support data-driven strategy decisions - Support business growth and profitability while balancing risk, reward and responsible lending - Work closely with 2LoD Credit Risk and Compliance to ensure strategies align with risk appetite and regulatory expectations - Collaborate with Product, Data and Engineering teams to deliver rapid, safe implementation of credit rules and enhancements - Produce thoughtful, actionable analysis and clear recommendations for decision-makers

Job Profile In this critical role as Network Performance Manager, you will lead performance strategy and continuous improvement across EV charging network operations activity. Your primary goal is to drive year-on-year improvement by leveraging data analytics, digital tools, and stakeholder collaboration to enhance operational efficiency and service delivery. You will work with multiple service delivery contractors to optimise performance assuring our network availability. Key Responsibilities Reporting to the Head of Network Operations you will be responsible for: Supporting the Head of Network Operations in the development of the future operating model for the management of the network. Owning and managing supplier performance frameworks and ensuring that KPIs and SLAs related to EV charging infrastructure are met or exceeded. Working collaboratively with suppliers and internal teams to ensure seamless EV charging service delivery and rapid fault resolution. Leading regular supplier performance reviews, ensuring issues are addressed and continuous improvement plans are implemented. Supporting onboarding of new EV charging suppliers with clear expectations and performance metrics. Collaborating with procurement, commercial and operations teams to monitor, report, and improve supplier delivery and compliance. Using data-driven insights and performance dashboards to identify trends, root causes of failure, and areas for supplier improvement working with the Network Manager to implement required remedial activities. Driving initiatives to improve contractors' reliability and efficiency of the charging network Developing and embedding tools, processes, and training to standardise supplier performance management across regions. Supporting product development and operational delivery of EV charging infrastructure and services. Tracking progress of operational development plans and ensure long-term sustainability. Ensuring contractors are adhering to regulatory safety and environmental standards and achieving compliance with the Public Charge Point Regulations (PCPR). Identifying risks and ensuring they are managed appropriately. Experience: Proven experience managing performance at scale, ideally in energy, infrastructure, or EV sectors. Strong analytical, strategic thinking, and data-driven decision-making skills. Experience leading cross-functional teams and delivering results in a fast-paced environment. IT-literate, with strong skills in data analysis and reporting tools. Passion for innovation and operational excellence. Proven ability to manage KPIs, analyse performance data, and influence outcomes with suppliers. Excellent communication, negotiation, and stakeholder management skills. Strategic mindset with a hands-on approach to operational problem-solving. Skilled in reporting and analytics tools for monitoring supplier performance. Experience delivering results across cross-functional teams and complex supply chains. Understanding of network protocols, hardware and software OCPP and ability to understand ITIL fundamentals of service management. Providing excellent customer service to ensure that our customers love every electric journey in line with our strategic vision. Proficient in the use of Microsoft Excel, Word, Power BI & PowerPoint. Strong analytical, organisational, and multitasking skills. Ability to identify opportunities for improvement and work on implementation plans and business cases.