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At HM Land Registry, our Digital, Data and Technology teams enable the services that underpin land and property across England and Wales. Within IT Operations, the Network team is at the heart of this work — supporting and evolving a complex network estate that spans local offices, data centres and cloud environments. This role offers the opportunity to contribute to meaningful, large‑scale services while collaborating with a wide range of technical and non‑technical colleagues to deliver reliable, secure and future‑ready solutions. You’ll be joining a supportive and collaborative team where knowledge‑sharing, continuous improvement and personal development are actively encouraged. We offer the chance to work on varied and impactful work, influence how our network services evolve, and be part of an organisation that values inclusion, flexibility and doing the right thing for its people and customers. Main Duties Provide expert technical advice and guidance on security‑related topics, acting as a reference point for complex operational incidents and strategic IT development work. Work closely with IT partners, suppliers and internal subject matter experts to design, test and implement innovative infrastructure solutions that meet business needs and support expanding digital services. Develop, build and maintain network and infrastructure systems using modern development standards, industry best practice, and approved HMLR technologies, ensuring availability, integrity and performance. Create and implement robust test plans and assurance activities to maintain service quality and reliability. Build and maintain technical standards, working with technical architects to translate architectural designs into effective operational solutions. Plan, manage and support technical changes within your IT Operations specialism, identifying and scoping opportunities to improve services. Ensure technical implementations align with HMLR’s Technology and Business Strategies, taking accountability for adherence and escalating risks or issues where appropriate. Provide clear communication on how team activities impact users, stakeholders and wider technical areas. Engage with customers and suppliers on infrastructure changes and problem resolution. Act as a technical and behavioural role model, promoting inclusive behaviours, managing conflict effectively, and contributing to a supportive, cohesive IT Operations community. Support wider IT Operations management through input into workforce planning, budgets, technology roadmaps, projects and tasks. Additional requirements This role is based at Seaton Court, Plymouth. Occasional travel will be required to other HM Land Registry offices, external supplier sites and wider government departments; this may include overnight stays. The post involves planned out‑of‑hours working to support IT changes and maintenance activities, and may also include participation in a permanent on‑call rota. The role is covered by the flexible working hours agreement, with a minimum requirement of 30 hours per week. Both full‑time and part‑time working arrangements will be considered. This post is subject to Security Clearance, including background checks. As a result, a minimum of five years’ UK residency is essential.

At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.

At CGI, we design digital products that deliver meaningful outcomes for our clients and their users. As a Product Designer, you will play a pivotal role in shaping end-to-end experiences—from discovery through to delivery—ensuring solutions are desirable, feasible, and commercially viable. You will translate insight into action, crafting accessible, coherent journeys across platforms while influencing product strategy and measurable business value. Working at the heart of multidisciplinary teams, you will take ownership of complex workstreams, apply creative thinking to solve real-world challenges, and contribute to innovative solutions that drive transformation—supported by a collaborative culture that empowers you to make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

We are recruiting for two Product Managers to join our Digital Change team. As a Product Manager you will play a key role in shaping services that truly work for our people and customers. You'll lead on developing products that are designed and optimised around real user needs, ensuring every solution delivers genuine value and aligns with the Government Service Standard. Working autonomously on your own products, and alongside Senior Product Managers on more complex services, you will help to drive meaningful transformation. You'll collaborate with fellow product managers and the service owner to build a deep understanding of the end-to-end user experience, applying a service design approach to improve and modernise the way our services are delivered. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information.

Infrastructure Designer Location: Thorpe Park , Leeds, Hybrid working Join us as an Infrastructure Designer to help shape and deliver the future of our cloud and on‑premise platforms at Lowell. This role plays a key part in designing secure, scalable Azure and hybrid solutions that keep our business running smoothly. It supports the development of our cloud and infrastructure strategy, ensures high‑quality designs for partners like Fujitsu, and contributes to strong governance, performance, and optimisation across our platforms. Working closely with engineers, vendors, architects and teams across the business, the role influences how we design, build and deliver the services our colleagues and customers rely on. It's a great opportunity for someone who enjoys solving complex challenges, collaborating with expert teams, and making a real impact in a modern, hybrid‑cloud environment. What we are looking for: Professional certifications in Technical Engineering, Cloud Platforms, ITSM or IT Architecture, or equivalent hands-on experience. Broad technical understanding across applications and infrastructure, including firewalls, load balancers, networking, and certificates. Strong knowledge of infrastructure design, with a focus on Azure and modern cloud platforms. Solid grounding in IT engineering principles and best practices. 5+ years' experience in IT service management, infrastructure, or operations, with strong vendor management exposure (ideally Fujitsu). Proven infrastructure design and architecture experience at SME level; financial services experience is a bonus. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and support the delivery of secure, reliable services across Lowell. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

We are recruiting for a Lead Developer (Appian) to join our Digital Change team. You will act as the senior technical authority, setting engineering standards and ensuring secure, high-quality, and maintainable delivery. In this role, you will: Lead technical direction and improve ways of working Apply deep Appian expertise and broad technical skills Recommend the right technologies and approaches Support and contribute to the wider developer community Mentor and coach developers across the team Drive best practice and promote knowledge sharing A great opportunity for an experienced technical leader who wants to shape engineering culture and deliver impactful digital solutions. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

As a Interaction Designer You'll: Ensure users can navigate the end-to-end Private Rented Sector Database service effectively , across digital and offline routes by designing clear, usable journeys that help them meet their needs Collaborate with content designers, user researchers and policy colleagues to shape the overall service experience and ensure interaction design aligns with the wider strategy for the private rented sector problem space Take responsibility for the quality of interaction design, ensuring screens, flows and patterns are in the right place, follow the Design System, and support users based on evidence from research and data Design interactions that help users understand and act on complex legal requirements, translating legislation into clear, accessible journeys as policy evolves and new parts of the Renter’s Rights Act are implemented.

Role Title: UX Designer Location: Manchester Duration: 6 MONTHS Work setup: 2 days onsite/week Rate INSIDE IR35 £375 PER DAY MUST BE THROUGH UMBRELLA Role Description: Working within the UX Design team, the role is to support the continuous improvement of the digital user experience across the multiple digital channels. Help to define the interactivity and design on a variety of products, proposing solutions that balance user needs with business goals and technical capabilities. Driven by finding out how and why customers use our products, and be passionate about communicating these needs, proposing solutions to problems that excite and enthuse our customers. KEY ACCOUNTABILITIES: (Focus on the targets and outcomes aligning to the bank scorecard where applicable and ensuring a risk accountability is included in all roles) * Work across the entire lifecycle of a product, translating insights from research and analytics into concepts and solutions. * Working within a multidisciplinary team; partner with product owners, developers and business stakeholders to come up with solutions, driving vision and strategy for our products. Collaborate across the UX and content community to create and improve the bank's design system and practices. * Our users lead the way and their needs inform our solutions. You'll put the user at the centre of everything we do at the bank and champion their interests. * Rapidly sketch and prototype ideas as well as designing the finer details of an interaction or component. * Maintain knowledge of and adherence to all relevant regulatory requirements * Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements TECHNICAL CAPABILITIES: (Detail qualifications needed for the role) * Experience designing consumer focused digital projects. * Familiar with current design philosophies; Lean UX, Design Sprint, design thinking etc. * A strong communicator to help facilitate workshops and brainstorm initial design concepts. * Ability to create interactive prototypes using Figma or in the browser with HTML and CSS. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: (Detail the experience that is necessary to enable the incumbent to perform the role competently and effectively.) * Interface and interaction design. * Prototyping and wire framing. * Navigation and architecture. * Knowledge of IA solutions. * Knowledge in design software such as Figma * Be able to communicate effectively at all levels within the organisation. * A current portfolio that reflects a strong understanding of online design. * BA in Graphic Design or related area. * A keenness to learn and develop. * Understanding/interests of new technologies. * Precise and high attention to detail. * Be commercially minded as well as editorially aware. * Be passionate about uses of design, research, content, architecture, usability and accessibility. * Worked in an agile environment. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Designer 6 Month contract initially Based: Remote - Max 1 days per month onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design of end-to-end services that meet user needs and deliver policy intent * lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * facilitate workshops and co-creation sessions with stakeholders and users * align service design with organisational goals, technical constraints, and delivery capabilities * advocate for user-centred and inclusive design practices across the organisation * support the development of service strategies and roadmaps for transformation * track pain points outside of scope of current delivery for future consideration * mentor and guide less senior service designers and contribute to the wider design community * ensure services are designed for scalability, sustainability, and continuous improvement? This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is looking for a Service Designer to work on an initial 3 month Outside IR35 contract. This would be working mainly remote with possible travel required to mainly Newbury, London or Birmingham. Candidates would require an active SC clearance. * A Service High-Level Design (SHLD) document o Update the customer-facing high-level overview of the service solution which can be used in conjunction with the Programme's work-package for designing, building and establishing the Service Model that is compliant with the contract. This can be used to gain customer approval for the design. * RACI model o Provides a high-level overview of the activities involved in the build and run phases, and identifies while roles are responsible, accountable, consulted and informed throughout. o This is generally included as an artefact linked to the SHLD. * Requirements Traceability Matrix (RTM) o The RTM provides a structure to collate the customer requirements (whether directly provided or derived) and ability to track compliance. o It ensures that all requirements have been addressed by one or more aspects of the design. o The RTM allows you to feel confident your solution meets the requirements and demonstrate this to the customer and stakeholders. o Ensures that requirements are captured and can be tested. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

TBM Service Designer 6 Month contract initially + Extensions Based: London/Hybrid - 2-3 days p/w onsite Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a TBM Service Designer to join the team. The Service Designer will play a critical role in advancing the organisation's TBM (Technology Business Management) maturity by designing, refining and embedding the service, process, data and operating model components that enable transparent, reliable and actionable technology cost insights. Key Responsibilities; 1. TBM Foundations & Strategic Alignment 1.1 TBM Maturity Assessment & Survey * Lead the design and execution of maturity assessments at programme start and end. * Map findings into actionable design recommendations for scope, priorities and investment. 1.2 TBO Vision & Strategy * Translate leadership goals into a clear narrative of how TBM enables decision making. * Produce strategic artefacts that define TBM's intended value, role and long term purpose. 1.3 TBO Target Operating Model (TOM) * Design and document the TBM Target Operating Model, including roles, processes, accountabilities and handoffs. * Ensure the TOM supports BAU and future maturity growth. 1.4 Operating Rhythm & Engagement Model * Define and formalise the cadence for TBM reporting, insights, actions and governance. * Create service blueprints that describe end to end TBM interactions across teams. 1.5 Team Design & Capability Model * Identify the capabilities required to run TBM effectively. * Design initial team structures, role profiles and skill progression pathways. 1.6 TBM Maturity Model & Value Framework * Develop a measurable TBM maturity model with criteria, scoring and progress markers. * Define the value framework to explain how TBM improvements translate into business benefit. 1.7 Cost Recovery & Chargeback Enablement * Support early design of fair charging principles and service based attribution logic. * Document current and future state requirements for cost recovery and customer transparency. 1.8 TBM Adoption & Engagement Enablement * Create materials, guides and artefacts to help teams start using TBM outputs in decision making. * Improve understanding of services, allocations and financial insights. 2. TBM Process, Data & Model Improvement 2.1 BAU Stabilisation & Automation * Support the design of stable TBM BAU processes. * Produce workflow maps and documentation for TBM run processes. 2.2 Data Contracts & Integration Improvements * Facilitate agreements on critical data ownership. * Document data flows, integration points and required improvements. 2.3 Data Quality Uplift * Map out data quality pain points and design improvements. * Work with data owners to define responsibilities, dashboards and remediation plans. 2.4 Allocation Review * Help define defensible allocation methodologies. * Translate complex financial logic into clear narratives and diagrams used for explanation and governance. 2.5 Modelling Enhancements * Identify model improvements based on user feedback and design service oriented enhancements. * Work closely with TBM analysts to ensure changes support clarity and decision making. 2.6 Adoption & Training * Create intuitive guides, playbooks and training materials for TBM users. * Support onboarding and continuous education across the organisation. Key Skills & experience: * Experience in TBM, ITFM, cost transparency modelling or service financial modelling (or willingness to rapidly skill up with learning in this area) * Strong background in service design, business design or operating model design. * Ability to translate complex financial and technical concepts into simple visual designs. * Experience facilitating cross functional workshops. * Strong analytical, process mapping and documentation skills. * Ability to work across Finance, Technology, Business Change and Architecture functions. Desirable * Knowledge of Apptio, ServiceNow, CSDM or CMDB data modelling. * Experience designing capability frameworks or operating models. * Understanding of IT allocations, chargeback or service costing. * Experience in a large or regulated organisation. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

UX/UI Designer and Developer - Manage our external web development and technology partners, to ensure organic growth and conversion opportunities are maximized. - Project management will include collecting requirements from the business, briefing our partners, prioritising asks in line with key business objectives and aligning with timeline of the business. - Deliver high-quality, user-friendly, content across our digital platforms. - Own the delivery of the US and UJ for new / ongoing event website and app related launches. - Identify content improvements with the objective of enhancing engagement, gaining insights, and increasing sales. - Produce and automate top-level website reports to influence decision-making for improvements including user flow Sankey diagrams, channel specific user journeys and holistic business reporting. Develop a UX and UI workflow in alignment with feedback and research to execution, specifically running CRO tests to prove hypotheses. - Expertise in CMS optimisation (VWO, Optimisely or other). - Expertise in SEO, CRO, accessibility and UX best practices. - Proven experience delivering multi format digital content within a CMS environment (Contentful) - Proven experience delivering content-heavy platform targeted at consumer audiences. - Proficiency in integrated performance reports using different data sources including analytics and CRM tools i.e. Google Analytics and HubSpot. - Fundamental understanding of basic adtech i.e. UTM tagging and tracking and setting up of media tags via Google Tag Manager.Take initiative with a solution-oriented approach, within a cross functional team. - Basic understanding of HTML and CSS – or keen to upskill in this area - Strong collaboration skills to help manage input from stakeholders and 3rd parties - Ability to manage and support different projects simultaneously - Possess good knowledge of digital marketing and multi-channel campaigns - Ability to understand website analytics and help drive data-driven conclusions (i.e. Google Analytics) - Ability to recommend decisions underpinned and driven by data. A passion for UX and all things customer first. This is a 3 month contract assignment in Shoreditch London on-site. The daily rate will be circa £250 pd to £400 pd. Do send your CV to us in Word format along with your daily rate and availability.

Discover how strategic infrastructure turns complex change into measurable value as an Infrastructure Architect at CGI. In this role, you will shape and specify resilient, cost-aware infrastructure — across cloud and on-premise environments — that enables next-generation services for our clients. Working across business and technical stakeholders, you will lead architecture design, support pre-sales activity, and guide delivery teams to ensure solutions meet performance, security, and operational requirements. You will influence technology decisions, translate business needs into functional designs, and help organisations realise scalable, reliable infrastructure that supports long-term transformation while being supported to grow your technical and leadership impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Solutions Architect Designer Our Client a Telecoms company is looking to recruit a seasoned professional who has at least 5 to 10 years experience as a Solutions Architect Designer. You will be involved in developing and implementing systems architecture designs that will meet business needs. The Solution Designer’s responsibilities include designing innovative solutions based on business requirements, creating functional specifications, assessing the current software systems in place in order to identify areas in need of improvement, and overseeing development teams. Participating and leading on projects where analysis of systems or data requires an in-depth evaluation of complex business process, system process, and industry standards. Designing technology solutions by modelling requirements and applying standard application methodology best practices. Resolving technical problems as they arise. Continually researching current and emerging technologies and proposing changes where needed. Maintain & update Enterprise Architecture documentation. Building and integrating information systems to meet the company’s needs. Assessing the systems architecture currently in place and working with the Enterprise Architect to recommend solutions to improve it. Informing various stakeholders about any problems with the current technical solutions being implemented. Assessing the business impact that certain technical choices have. Providing updates to stakeholders on product development processes. Manage Stakeholder expectations regarding appropriate milestones and deadlines. Providing supervision and guidance to development teams. Ensuring IT Security standards are incorporated by design, ensuring compliance to the required standards (ISO27001) and supporting improvement initiatives and protecting the business from risks arising from data loss. To support and contribute actively to health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers Proven experience in engineering and software solution design. In-depth understanding of integration techniques & modern coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API’s). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. The Client is located close to Reading – so ideally you will be living within 60 minutes commuting distance. You will be working from home remotely for 2 to 3 days a week – and/or working from the office 2 days a week. The salary for this role will be in the range £75K - £90K plus benefits. Do send your CV to us for this exciting position in Word format along with your salary and availability.

AI Conversion Designer 6 Month contract initially + Extensions Based: Remote, with 1 day p/w onsite in Windsor initially, flexible thereafter. Rate: £450 - £550 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a AI Conversion Designer to join the team. Your responsibilities: 1. Discovery & Design for Intelligent Customer Front Door * Lead discovery and design work to define the intelligent customer front door interface and interaction model * Validate design principles and establish what "good" looks like for AI-assisted customer interactions * Work with tech teams to ensure design principles inform platform selection and sequencing (Amazon Connect vs. Salesforce, etc.) * Create design specifications that can be implemented across channels 2. Conversation Design Framework & Tone of Voice * Establish consistent tone of voice across energy and services divisions, ensuring customers experience the same "personality" regardless of channel * Create conversation design principles addressing: * How to build trust in AI interactions * Graceful degradation when AI reaches its limits * How to handle customer frustration and repeated failures * Information presentation (how much, how formatted, at what cadence) * When to use multiple choice vs. freeform interaction * How to keep customers in-channel rather than pushing them to PDFs or external documents 3. Integrate legal and compliance responsible AI guidelines into conversation design * Design for legal frameworks (UK, EU, Australia regulations differ) TCS - Confidential * Create frameworks ensuring AI responses are compliant, transparent, and maintain customer trust * Establish testing frameworks to validate compliance and trust-building in AI outputs 4. Human-in-the-Loop Testing & Validation * Establish testing methodology for agent validation before launch * Design 10-20 test scenarios with human intervention to validate agent behaviour * Create grading rubrics for AI response quality (personality, problem resolution, language appropriateness, etc.) * Work with call centre teams to validate that AI responses prepare customers for potential escalation 5. Cross-Functional Alignment & Mentoring * Align conversation design approaches across energy and services divisions * Collaborate with legal, compliance, content, brand, and technical teams * Establish communication frameworks so teams understand design decisions and can execute consistently Key Skills & Experience: * Ideally 7+ years in conversation design, UX writing, or content strategy with recent experience specifically designing AI/agentic systems * Graceful degradation design - experience designing for when AI fails or reaches its limits * Trust-building design - proven ability to design AI interfaces that maintain customer confidence in high-emotion scenarios * Knowledge of agentic architecture - it would be helpful if you understand supervisor agents, specialised agents, agent orchestration * Responsible AI principles - familiarity with legal frameworks and compliance in AI design (Bonus) Technical Knowledge: * Understanding of vector databases (e.g., Pinecone) and retrieval-augmented generation (RAG) * Familiarity with AWS and Salesforce platforms (or ability to quickly learn) * Knowledge of how agents access customer data via APIs * Understanding of sentiment analysis and customer emotion detection This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

***SC CLEARED** Service Designer 6 Month contract initially Based: Remote - Max 1 days per month onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design of end-to-end services that meet user needs and deliver policy intent * lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * facilitate workshops and co-creation sessions with stakeholders and users * align service design with organisational goals, technical constraints, and delivery capabilities * advocate for user-centred and inclusive design practices across the organisation * support the development of service strategies and roadmaps for transformation * track pain points outside of scope of current delivery for future consideration * mentor and guide less senior service designers and contribute to the wider design community * ensure services are designed for scalability, sustainability, and continuous improvement? This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.