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ContexteDans le cadre d'un programme de transformation de la relation client, notre client déploie des solutions basées sur l'IA conversationnelle et les Voice Bots afin d'améliorer l'expérience client, l'efficacité opérationnelle et la capacité de traitement des demandes. Nous recherchons un(e) Business Analyst confirmé(e) / Senior pour accompagner les équipes métier, IT, Data & AI ainsi que l'éditeur/intégrateur de la solution Voice Bot. Le consultant interviendra à l'interface entre les équipes Customer Care, Produit, IT, Data/IA et les équipes opérationnelles, de la définition des besoins jusqu'aux phases de test, déploiement et suivi de la valeur. Vos principales responsabilitésAnalyse des besoins métierRecueillir et formaliser les besoins auprès des équipes Customer Care. Animer des ateliers avec des interlocuteurs internationaux, régionaux et locaux. Analyser les processus existants et identifier les opportunités d'automatisation. Formaliser les règles métier, exceptions, contraintes et critères de validation. Construire et prioriser le catalogue des cas d'usage Voice Bot. Conception fonctionnelleTraduire les besoins métier en User Stories et critères d'acceptation. Concevoir les parcours clients et scénarios conversationnels. Cartographier les processus As-Is / To-Be. Définir les règles d'escalade, de transfert vers un conseiller et les situations nécessitant une intervention humaine. Participer à l'analyse des différentes options de solution et formuler des recommandations. Data & systèmesIdentifier les données nécessaires aux différents cas d'usage. Cartographier les sources de données, systèmes et dépendances. Analyser la qualité, disponibilité et fréquence de mise à jour des données. Coordonner les dépendances avec les équipes IT, Data & AI et les partenaires externes. Tests & qualitéDéfinir les scénarios et cas de tests fonctionnels. Tester les parcours conversationnels, les exceptions, les fallbacks et les handovers. Suivre les anomalies et leur résolution. Préparer les recommandations de readiness avant mise en production. Suivi de performance et valeurDéfinir les KPI de performance du Voice Bot. Participer à la conception du framework de monitoring et des dashboards. Suivre notamment les indicateurs de : Call Deflection Containment Rate Average Handling Time (AHT) Productivité Customer Satisfaction (CSAT) Adoption Qualité des conversations Définir les baseline et modalités de mesure des bénéfices après déploiement. Identifier les axes d'amélioration continue. Reporting & coordinationProduire les reportings d'avancement. Suivre les risques, problèmes, dépendances et décisions. Préparer les présentations destinées aux parties prenantes et au management. Maintenir la documentation fonctionnelle et les supports de formation. Participer à la structuration d'un référentiel documentaire partagé.

Dans le cadre du renforcement de nos équipes informatiques, nous sommes à la recherche d'un(e) Développeur Mainframe (4 à 5 ans d'expérience) pour intervenir sur le maintien et l'évolution de nos applications cœurs de métier. Vos missions : Développement & Évolution : Concevoir, développer et faire évoluer les programmes et batchs Cobol/CICS. Gestion des bases de données : Assurer la création, l'optimisation et la maintenance des requêtes DB2 et des fichiers VSAM. Qualité & Intégration : Réaliser les tests unitaires et d'intégration, assurer la livraison du code via les outils de gestion de versions et participer à la résolution des anomalies. Industrialisation & Outillage : Participer à la modernisation des environnements de développement Mainframe et des processus CI/CD.

Contexte Ce rôle accompagne la fonction Group Corporate Compliance, agissant en tant que deuxième ligne de défense, avec pour principal objectif le périmètre de la criminalité financière : lutte contre le blanchiment d'argent et le financement du terrorisme (AML/CFT), connaissance du client et due diligence client (KYC/CDD), fraude et sanctions. Le rôle comporte également une implication secondaire plus légère sur les sujets d'éthique et de conduite — lutte contre la corruption, cadeaux et invitations, et conflits d'intérêts — lorsque la capacité le permet et en soutien des collègues responsables de ce domaine. La criminalité financière reste à tout moment le cœur du rôle ; les sujets d'éthique et de conduite sont complémentaires et ne constituent pas une charge de travail parallèle à temps plein. Le rôle travaille en coordination avec les responsables locaux de la conformité, lorsque cela est applicable, conformément à la répartition des responsabilités du Groupe, la fonction Group Corporate Compliance conservant l'autorité décisionnelle finale sur tous les sujets entrant dans le périmètre. Missions principales — Criminalité financière (prioritaire) Due diligence client et lutte contre le blanchiment d'argent Réaliser et examiner les dossiers de due diligence client et de connaissance du client, y compris la due diligence renforcée pour les profils présentant un risque élevé, en tant que fonction de deuxième ligne de défense et dans les cas escaladés par la première ligne Contribuer avec des éléments opérationnels et une expertise métier au projet de mise en œuvre de la réglementation relative à la lutte contre le blanchiment d'argent Fraude et sanctions Contribuer aux évaluations des risques de fraude et au traitement des dossiers, en coordination avec les fonctions métier et de contrôle concernées Contribuer aux procédures de prévention de la fraude et aux supports de sensibilisation Soutenir les processus de filtrage des sanctions et d'escalade lorsque cela est pertinent pour les entités du Groupe Contrôles, revues et reporting Réaliser des contrôles de deuxième ligne (permanents et périodiques) afin de tester l'application en première ligne des politiques de lutte contre la criminalité financière Réaliser des revues thématiques sur des sujets ou entités sélectionnés, tels que la qualité des dossiers de due diligence client Documenter les constats, suivre les actions correctives et communiquer les résultats au management de la Group Corporate Compliance Veille réglementaire et conseil Assurer une veille sur les évolutions réglementaires en matière de lutte contre le blanchiment d'argent, de financement du terrorisme, de fraude et de sanctions, y compris les textes au niveau de l'UE et les exigences spécifiques à chaque juridiction, et tenir à jour le registre de veille réglementaire pour ce périmètre Fournir un conseil quotidien en matière de conformité liée à la criminalité financière aux lignes métier Missions secondaires — Éthique et conduite (selon la capacité) Contribuer à l'examen et à la validation des déclarations de cadeaux et d'invitations au regard des seuils définis par les politiques Soutenir l'évaluation et l'escalade des déclarations de conflits d'intérêts lorsque la charge de travail liée à la criminalité financière le permet Fournir ponctuellement un soutien sur les demandes de conseil en matière de lutte contre la corruption ainsi que sur le suivi des listes d'initiés ou des collaborateurs soumis à des restrictions Livrables Dossiers de due diligence client et de connaissance du client conformes aux standards du Groupe, y compris les dossiers de due diligence renforcée Documentation des dossiers de fraude et contribution aux supports de prévention de la fraude Plans de contrôle en matière de criminalité financière, rapports de revues thématiques et suivi des actions correctives Éléments de veille réglementaire et analyses d'impact pour le périmètre de la criminalité financière Contribution au projet de mise en œuvre de la réglementation relative à la lutte contre le blanchiment d'argent Contributions ponctuelles aux registres et déclarations relatifs à l'éthique et à la conduite, en tant que livrable secondaire Reporting périodique au management de la GCC

Mission : Intégration de l'équipe existante pour faire évoluer le patrimoine applicatif vers Enterprise COBOL V6.4 sur z/OS. Rôle : Analyse & Modernisation : Audit de l'existant, définition des trajectoires de migration et refactoring des sources. Référent Technique : Accompagnement de l'équipe, intervention sur le code complexe et évaluation des impacts. Suivi : Gestion des risques, garant de la maintenabilité et reporting auprès du chef de projet. Environnement Technique : CICS, COBOL, DB2, JCL,...

Mission de l'équipe : La mission intervient au cœur du parcours d'onboarding des clients CIB, depuis l'initiation de la demande d'onboarding jusqu'à l'activation bancaire. L'objectif est d'assurer une exécution fluide et dans les délais du processus, en coordonnant l'ensemble des parties prenantes, en anticipant les dépendances et en garantissant la cohérence des différentes étapes du parcours. 1. Coordination du parcours client end to end Le consultant sera un point de contact clé du client tout au long du processus d'onboarding. Il devra notamment : · Accompagner le client tout au long du parcours d'onboarding. · Garantir des demandes documentaires claires, complètes et alignées avec les exigences internes. · Assurer une communication cohérente et fournir une visibilité claire sur les exigences et prochaines étapes. · Veiller au respect des délais et à la bonne exécution du processus. 2. Coordination des parties prenantes La mission consiste à coordonner les différents acteurs impliqués dans l'onboarding : · KYC. · Regulatory. · Referential. · Implementation. Le consultant devra assurer l'alignement entre les différentes parties, notamment sur le séquencement des activités, les dépendances et les délais. 3. Pilotage de l'avancement Le consultant devra suivre de manière proactive l'avancement des onboardings au regard des délais convenus. Il sera notamment responsable de : · Maintenir une vision consolidée de l'avancement auprès de l'ensemble des parties prenantes. · Identifier les écarts par rapport aux délais prévus. · Anticiper les points de blocage et piloter les actions nécessaires. · Organiser et animer les réunions de suivi. · Coordonner la résolution des incidents et aligner les parties prenantes sur les prochaines étapes. 4. Gestion des escalades Lorsque nécessaire, le consultant devra gérer les escalades afin d'éviter les retards, doublons ou incohérences dans le processus d'onboarding. Une forte réactivité, une capacité à structurer les sujets et à intervenir dans un environnement complexe et multi interlocuteurs sont attendues. Secteur d'activité : Banque de Financement et d'Investissement, CIB Calendrier : du 05/10/2026 au 30/09/2027

Dans le cadre de l'accompagnement d'un grand groupe bancaire, nous recherchons un(e) Business Analyst AML / LCB-FT H/F pour intervenir sur des projets liés à la Lutte Anti-Blanchiment et plus largement aux enjeux de conformité bancaire. Au sein d'une équipe projet, vous interviendrez en tant qu'interface entre les équipes métiers Compliance / AML et les équipes IT. Vous participerez au cadrage des projets, à l'analyse des besoins et à la mise en œuvre des évolutions fonctionnelles et techniques des outils dédiés à la conformité. Vos principales missions seront : Participer au cadrage des projets et évolutions AML / LCB-FT Recueillir et analyser les besoins utilisateurs Rédiger les spécifications fonctionnelles générales Comprendre et analyser les spécifications techniques Participer à la conception des solutions avec les équipes IT Définir la stratégie de tests et préparer les cas de tests Réaliser et coordonner les tests fonctionnels et la recette Assurer le suivi des anomalies et des corrections Préparer les mises en production Coordonner les différents acteurs du projet Assurer le suivi du planning et des actions Préparer les supports de comités et reportings Contribuer à la documentation et à l'amélioration continue des processus

Job Title: Project Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time Are you an experienced Project Manager who thrives on bringing structure, pace and control to complex technical projects? We're looking for a confident, commercially aware Project Manager to join Netteam tX, taking ownership of the successful delivery of customer IT projects from initial handover through to completion. This is a hands-on, customer-facing role where you'll manage larger and more complex projects yourself, while also helping us drive consistency, visibility and strong project management across our wider portfolio. You'll take end-to-end ownership of technical customer projects, ensuring they are properly scoped, planned, resourced and commercially controlled before and throughout delivery. Day to day, you'll: Manage complex technical projects from sales handover and mobilisation through to delivery, customer acceptance, handover and closure. Build and maintain clear project plans, actions, risks, dependencies, milestones and target dates. Coordinate technical engineers, internal teams, customers and third-party suppliers. Own customer communication throughout the project lifecycle, ensuring expectations are clear and issues are addressed early. Manage project budgets, sold versus actual hours, margin, forecasting, change control and billing readiness. Identify projects that are at risk of delay, overspend or scope creep and put clear recovery plans in place. Ensure additional or out-of-scope work is properly assessed, documented, priced and approved. Work closely with Sales and Pre-Sales to ensure projects entering delivery have a clear scope, appropriate technical design and validated customer prerequisites. Support effective resource and capacity planning across Professional Services. Maintain accurate and up-to-date project information within our PSA platform. Provide clear project and portfolio reporting, highlighting risks, resource constraints, financial exposure and decisions required. Help continually improve our project processes, governance, reporting and customer handovers. Our projects encompass a broad variety of technologies and customer requirements, including Microsoft 365 and Azure, cloud and server migrations, networking, firewalls, switching and Wi-Fi, cybersecurity, backup and disaster recovery, telephony, customer onboarding, office moves, hardware refreshes and new-site deployments. We also deliver technology projects within the hospitality sector, including hotel-system upgrades, migrations and integrations. About you: You'll already have strong project management experience, ideally gained within an IT Managed Service Provider (MSP) or similarly fast-paced technology environment. You'll be comfortable managing multiple projects and competing priorities at the same time, but equally willing to get into the detail when a particular project needs your attention. We'd particularly like to hear from you if you have: Proven experience managing customer-facing IT or technology projects. Experience working within an MSP or fast-moving IT services environment. Strong customer and stakeholder management skills. Confidence managing escalations and challenging conversations. Commercial awareness and experience managing project budgets, hours, margin and scope changes. A disciplined approach to project planning, risk management, dependencies and governance. The ability to coordinate technical resources without needing to be the technical expert yourself. The confidence to challenge incomplete information or unclear scope before delivery begins. Strong organisation skills and the ability to keep control across multiple concurrent projects. Experience using Autotask PSA or a similar MSP PSA platform would be particularly valuable. Project management qualifications such as PRINCE2, APM, AgilePM or PMP would be advantageous, although practical experience delivering successfully within an MSP environment is more important to us. You don't need to be an engineer. What matters is that you understand technology well enough to ask the right questions, recognise risks and bring together the right technical people to deliver the solution. You'll be someone who remains calm when projects become difficult, communicates clearly with customers, spots problems before they become major issues and is comfortable taking ownership rather than simply reporting that something has gone wrong. You'll combine attention to detail with commercial awareness and be confident balancing customer commitments, resource availability, deadlines and project profitability. Most importantly, you'll share our belief that great project management means clear ownership, realistic plans, controlled scope and transparent customer communication. If you're an experienced IT Project Manager looking for a role where you can genuinely influence how projects are delivered, improve the customer experience and make an impact across a busy MSP environment, we'd love to hear from you. Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Project Manager, Project Coordinator, IT Project Coordinator, IT Project Controller, Technical Project Manager, IT Manager, IT Business Project Manager, Technology Project Manager, Technical Project Manager, Software Project Manager will also be considered for this role.

Banking Operations Officer with SWIFT Messaging We are recruiting for a Banking Operations Officer with at least 3 to 5 plus years experience to join the team at this bank based in Central London. Familiarity with MX SWIFT messaging, including formats such as pacs.008 and pacs.009, is desirable but not mandatory. Exposure to MX SWIFT messaging is preferred however, candidates without this experience will be considered, provided they demonstrate the ability to learn quickly Strong customer handling skills are essential, as the role involves direct communication with customers and delivering a high standard of customer experience. Candidate should possess knowledge of financial crime, principles and demonstrate the ability to apply these effectively within payment processing activities. Role Description The Banking Operations Officer with SWIFT Messaging at Nexus Jobs will oversee daily banking operations with a focus on processing, monitoring, and reconciling SWIFT messages. This full-time hybrid role is based in London, with the flexibility to work from home for part of the week. Responsibilities include validating and authorizing payment instructions, handling incoming and outgoing SWIFT traffic, and ensuring compliance with internal policies and regulatory requirements. The role also involves investigating and resolving transaction discrepancies, coordinating with internal teams and external counterparties, and preparing regular operational and risk-related reports. The officer will contribute to process improvements, support system enhancements related to SWIFT messaging, and help maintain robust controls within the operations function. Qualifications · Candidates should possess strong interpersonal and communication skills to collaborate effectively with colleagues, clients, and external banking partners. · Candidates should possess analytical skills and a solid understanding of finance to interpret transaction data, identify risks, and support accurate reconciliation. · Candidates should possess operations management skills, including experience with payment processing, SWIFT messaging workflows, and control frameworks. · Candidates should possess the ability to work with attention to detail, manage multiple tasks under time pressure, and follow structured procedures and regulatory guidelines. · Relevant experience in banking operations, payment services, or treasury functions, preferably with hands-on SWIFT messaging exposure. · Knowledge of banking regulations, AML considerations, and industry standards related to cross-border payments. · Proficiency with standard office software and banking operations systems; familiarity with SWIFT platforms and message formats (e.g., MT/MX) is an advantage. · Professional certifications or a degree in finance, business, economics, or a related field are beneficial. Treasury Settlements · Processing SWIFT payment instructions received from Head Office, branches and subsidiaries in the core banking system. · Processing MUREX entries in the core banking system for corporate customers and vostros. · To prepare and update incoming and outgoing pacs.009. · To inform Treasury of inward and outward pacs.009, when required. Swift Alliance · Create/modify/approve SWIFT messages when required. · Monitor and complete EOD reconciliation of SWIFT messages. · Ensure MT110, MT195, MT196, MT199, MT910, and MT999 are attended to in a timely manner. BACS Payment · Maker or Checker function for BACS Payment Periodic Instruction and earmarks on the core banking system and Bottomline PT-X. Teller Duties · To assist with counter service duties and input Teller Transactions in the core banking system. · To attend to encashment of cheques, deposits of cash and pay-in cheques. · Answering customers' queries over the counter and via telephone. · To maintain cash till when cash counter is open. Candidates with less than 2 years of relevant experience may be considered. The position is 5 days in the office. Salary will be in the range £35K - £40K. Do send your CV to us in Word format along with your salary and availability.

WCS Test Engineer Overview We are seeking a highly capable WCS Test Engineer to take ownership of testing Warehouse Control System solutions within complex warehouse automation environments. This role will be responsible for designing, planning, and executing comprehensive testing activities across WCS integrations, ensuring robust system performance before deployment to customer sites. The ideal candidate will possess strong technical knowledge of warehouse automation systems and have experience leading testing activities, developing test strategies, and validating integrations across multiple technologies including WMS platforms, PLCs, AMRs, and other automation equipment. Key Responsibilities Design, develop, and execute comprehensive test plans and test cases for Warehouse Control System (WCS) solutions. Analyse technical specifications, design documentation, and system requirements to create effective testing strategies. Lead testing activities throughout the project lifecycle, taking ownership of the overall testing approach and quality outcomes. Perform hands-on manual testing within emulation and simulation environments to validate system functionality prior to deployment. Validate integrations between WCS platforms and: Warehouse Management Systems (WMS) Programmable Logic Controllers (PLCs) Autonomous Mobile Robots (AMRs) Other warehouse automation and material handling systems Identify, assess, and prioritise testing activities using risk-based testing methodologies. Investigate defects, analyse root causes, and collaborate with software and engineering teams to resolve issues. Plan, coordinate, and execute Factory Acceptance Tests (FATs) and customer demonstrations. Present system functionality confidently to customers and stakeholders. Support project delivery teams by ensuring testing activities align with customer and business requirements. Produce clear and detailed testing documentation, reports, and supporting evidence throughout project delivery. Essential Experience & Skills Warehouse Automation & WCS Knowledge Strong understanding of Warehouse Control Systems (WCS) and their role within automated warehouse environments. Experience working with and testing integrations involving: WMS platforms PLC-controlled automation AMRs and robotic systems Conveyor, sortation, and other automated material handling equipment Testing Experience Demonstrable experience performing manual testing within emulation or simulation environments. Experience testing WCS functionality and system integrations before deployment to live customer environments. Practical experience with tools such as: Geek+ Experior Other warehouse automation emulation or simulation platforms Testing background gained primarily through development, integration, or bench-testing environments rather than solely through commissioning or end-user acceptance testing. Test Leadership Experience acting as the lead or primary tester on projects. Ability to define testing scope, coverage, priorities, and approach rather than simply executing pre-defined test scripts. Strong ownership mentality with the ability to drive testing activities independently. Technical Analysis Ability to review large volumes of technical documentation and translate requirements into structured test scenarios and test cases. Experience developing tests from documentation including: Functional Design Specifications (FDS) WMS integration specifications AMR interface specifications PLC interface specifications Material Flow Diagrams (MFDs) Mechanical and system design documentation Risk-Based Testing Strong understanding of risk-based testing principles. Ability to identify: High-risk functional areas Potential failure points Business and customer impacts Appropriate levels of test coverage Stakeholder & Customer Interaction Experience leading Factory Acceptance Tests (FATs), customer demonstrations, or similar formal testing events. Ability to: Demonstrate system functionality to customers Respond to technical questions confidently Troubleshoot issues under pressure Communicate effectively with both technical and non-technical audiences Desirable Experience Experience supporting Site Acceptance Testing (SAT) and commissioning activities within live customer environments. Experience troubleshooting operational issues on customer sites. ISTQB Foundation Certification or willingness to obtain certification. Exposure to automated testing frameworks and test automation techniques. Experience developing automated tests within warehouse automation, integration testing, or WCS environments. Candidate Profile We are looking for a proactive and technically strong Test Engineer who enjoys understanding complex automation systems, identifying risks, and ensuring high-quality software delivery. You should be comfortable working independently, engaging directly with customers, and taking ownership of testing activities from initial requirements through to final acceptance. The successful candidate will combine strong analytical skills, a methodical testing mindset, and excellent communication abilities to support the successful delivery of industry-leading warehouse automation solutions. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Dans le cadre d'un important projet de transformation et de migration des Systèmes d'Information bancaires, nous recherchons un Paramétreur Mainframe Senior spécialisé en monétique. Intégré aux équipes en charge du build et du run monétique, vous intervenez sur l'analyse de l'existant, le paramétrage des systèmes, la migration des données et la validation des flux transactionnels. Vos principales missions seront : Cartographier les règles de gestion et analyser les écarts entre les systèmes existants et la cible Réaliser le paramétrage des tables DB2, profils cartes, contrats commerçants et terminaux Participer à la conception des scripts et chaînes de migration de données Contrôler la cohérence et l'intégrité des données migrées Rédiger les cahiers de tests et participer aux campagnes de recette et de non-régression Valider les flux monétiques de bout en bout Participer aux répétitions et aux opérations de bascule Assurer le support de niveau 3 lors des migrations Collaborer avec les équipes techniques, fonctionnelles et métier Des interventions ponctuelles lors des phases de bascule pourront être nécessaires.

Mission de l'équipe : Au sein d'une équipe KYC Due Diligence Premium, la mission consiste à prendre en charge le processus Know Your Client sur des dossiers CIB urgents et complexes L'objectif est d'assurer un niveau de service premium sur les onboardings de clients ou opérations sensibles, en coordonnant les différentes parties prenantes et en sécurisant la qualité des dossiers KYC jusqu'à leur validation. L'équipe s'appuie notamment sur un réseau dédié de SPOC locaux, Compliance, IT, coordinateurs E2E, afin d'anticiper et de débloquer rapidement les éventuels points de blocage. 1. Production et contrôle qualité KYC Le consultant prendra en charge de manière hybride la production KYC et le contrôle qualité des dossiers urgents. Il devra notamment : · Analyser le profil du client et identifier le segment applicable ainsi que les politiques KYC associées. · Examiner les référentiels KYC internes et les sources publiques approuvées. · Identifier les documents et informations nécessaires à la constitution du dossier. · Contrôler les éléments reçus afin de vérifier leur conformité avec les politiques applicables. · S'assurer que les dossiers passent l'ensemble des contrôles qualité et étapes de validation. 2. Collecte et analyse de la documentation La mission implique des interactions directes avec les clients et les différentes parties prenantes internes afin de collecter les documents et informations nécessaires. Le consultant devra : · Contacter les clients et interlocuteurs internes pour obtenir les éléments requis. · Réaliser une première analyse de la documentation reçue. · Identifier rapidement les informations manquantes ou les éventuels points bloquants. · Obtenir, lorsque nécessaire, l'avis et la validation des équipes métier conformément aux politiques applicables. 3. Coordination des dossiers urgents et complexes Dans une logique de premium service, le consultant devra piloter ses dossiers avec un haut niveau de réactivité et de coordination. Il sera attendu de lui qu'il : · Coordonne les différents interlocuteurs impliqués dans le processus KYC. · Anticipe les blocages et pilote les actions nécessaires à leur résolution. · Structure et priorise les actions sur les dossiers présentant un fort niveau d'urgence. · Évolue efficacement dans un environnement complexe et multi parties prenantes. · Développe sa connaissance des produits CIB afin de mieux appréhender les dossiers traités. 4. Qualité, risques et suivi opérationnel Le consultant devra garantir la qualité et la traçabilité des dossiers tout au long du processus. Il devra notamment : · S'assurer de la bonne saisie des données et documents dans les systèmes KYC. · Maintenir à jour de manière régulière le statut des dossiers. · Respecter les procédures de contrôle et de risque opérationnel. · Escalader les incidents lorsque nécessaire. · Suivre la qualité KYC au travers des KPI définis.

Technical Director - Engineering Software Scotland / Hybrid £70,000 - £80,000 + Share Ownership + Bonus + Pension + 28 Days' Holiday Are you a software engineer with strong programming skills and the commercial drive to take software products to market, win customers and grow revenue? This is an excellent opportunity to join a growing, privately owned engineering business in a role combining practical software development, technical leadership and product commercialisation. You will take ownership of engineering software products approaching launch, helping turn them into reliable, commercially successful solutions. You will remain actively involved in programming, architecture and technical problem-solving, while setting product direction, leading the development team and working directly with customers. Your impact will extend beyond development. You will help identify market opportunities, demonstrate products, shape pricing and proposals, and lead technical sales conversations. Understanding customers' engineering challenges and showing how the software solves them will be central to your success. The business needs someone who can set a clear direction, make decisions and maintain momentum, from resolving a technical issue in the code to presenting a compelling solution to a prospective customer. This role would suit a Technical Director, Head of Engineering, Technical Founder or experienced software engineer who combines practical development skills with a track record of launching products and winning business. THE ROLE: * Remain hands-on with programming, code reviews, architecture and technical problem-solving. * Take engineering software products through development, testing and successful commercial launch. * Set the technology strategy and product roadmap, prioritising work around customer needs and commercial opportunities. * Lead and develop the software engineering team, improving delivery quality and speed. * Work directly with customers to understand requirements, demonstrate products and communicate their value. * Drive technical sales activity, contribute to proposals and help convert opportunities into revenue. * Shape product packaging, pricing and licensing or subscription models. * Take responsibility for product performance, customer adoption and ongoing improvement. THE PERSON: * An engineering background combined with strong practical programming and software development skills. * Comfortable writing, debugging and reviewing code, with the ability to contribute directly to development. * Proven experience taking software or technical products through to launch and customer use. * Strong sales and commercial capability, including demonstrating solutions, building customer relationships and winning business. * Able to translate complex technical features into clear customer benefits and a compelling commercial proposition. * Experience setting technical direction and leading engineers or software developers. * Proactive and decisive, with the drive to take ownership and move products forward. * Experience with engineering software, industrial technology or other complex technical products would be advantageous. A chance to combine engineering, programming and commercial leadership - with share ownership and a direct influence on the business's growth. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Applications Support Engineer Linlithgow Hybrid - 2-3 Days a week on site Competitive Salary + 32 Days Holiday + Bonus + Shares + Healthcare + Income Protection + Flexible Working Hours + Pension Are you a technically minded engineer with networking knowledge and strong problem-solving skills, looking to join a growing technology company where you can become a product expert, work with global customers, and play a key role in supporting cutting-edge network test and measurement solutions? This is an excellent opportunity to join a highly innovative engineering business at the forefront of network synchronisation, performance validation and network emulation technologies. You will become a key member of the Applications Engineering & Support team, providing technical expertise and support to customers across the world. In this varied role, you will investigate and resolve complex technical issues, collaborate closely with development teams, and build a deep understanding of customer applications and operational challenges. You will also contribute to product improvements, customer training, technical documentation and industry events. The ideal candidate will have strong analytical skills and good understanding of networking fundamentals. Experience within technical support, applications engineering and has been customer facing is important to succeed in this role. The Role: Provide technical support to customers, partners and internal sales teams Investigate complex networking and product-related issues Work closely with Product Development to identify root causes and resolutions Create technical documentation, application notes and training materials Deliver technical presentations and customer training when required The Person: Degree qualified in Engineering, Computer Science, Physics, Networking or similar Good networking knowledge Excellent analytical and troubleshooting skills Experience in technical support, applications engineering or testing environments advantageous Python scripting and IP networking experience beneficial Reference Number:BBBH281512 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Business Development Manager Hemel Hempstead Competitive Salary + 10% KPI Bonus + 35 Days Holiday + Pension + Benefits Are you a commercially driven Business Development Manager with experience in PCS, BESS or related energy technologies, looking to play a key role in accelerating the energy transition while driving strategic growth across a rapidly expanding global technology business? This is an excellent opportunity to join an international leader in power electronics, renewable energy and energy storage solutions. You will be responsible for identifying and developing new business opportunities across the BESS market, building long-term customer relationships and helping shape market growth strategies. In this role, you will work closely with customers, partners and internal stakeholders to understand technical and commercial requirements, develop compelling business cases and convert opportunities into commercial success. You will also monitor market trends and competitor activity to strengthen market positioning and support future expansion. The ideal candidate will have previous B2B business development or sales experience within the energy sector, with knowledge of PCS, BESS or associated electrical technologies. You will be commercially focused, highly proactive and comfortable engaging with customers at both technical and strategic levels. The Role: Drive new business development activities within the PCS and BESS market Build and maintain strong relationships with customers and industry partners Develop commercial proposals, business cases and growth strategies Monitor market trends, competitor activity and customer requirements Support market expansion and revenue growth initiatives The Person: Experience in B2B sales or business development Background in PCS, BESS, energy storage or related electrical technologies Strong commercial awareness and relationship-building skills Motivated, proactive and target-driven approach Reference Number: Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

A global medical technology company is seeking an experienced Service Engineer on a contract basis for 5-months, to support the launch and ongoing service of complex technology products within a regulated environment. You'll work with international R&D teams, product owners and service functions to design the processes, documentation, training and workflows needed for product deployment, installation, configuration and support. The role will also provide hands-on Tier 3 technical support, manage customer escalations and transfer new service processes into operations. Essential SkillsTechnical service engineering within an R&D or product-development environment Troubleshooting, root-cause analysis and problem-solving Creation of service documentation, workflows and technical training Product deployment, configuration, installation or upgrade support Customer escalation management and cross-functional collaboration Desirable SkillsExperience within medical devices, regulated technology or another safety-critical environment Experience supporting cloud-based products, software platforms or system integrations This is a strong fit for Service Engineers who enjoy working between product development, technical support and service operations, with hands-on involvement in new product launches and complex customer escalations. Additional Experience of Interest2-3 years experience in R&D environments Tier 2 or Tier 3 technical support Design transfer into service operations Systems requirements and requirements decomposition FDA, ISO or IEC-regulated product development Training technical support and field service teams Jira, Azure DevOps or similar tracking systems Customer-facing technical support Technical leadership during product deployments Availability to work onsite and travel when needed Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Senior Field Application Engineer £65,000 - £75,000 + 36 Days Holiday + Private Medical Insurance + Pension + More Benefits Crawley - Hybrid (3 days per week) Are you an experienced engineering leader with a strong background in LCD displays, HMI solutions and embedded systems, looking to take ownership of EMEA customer success, lead a growing technical team, and play a pivotal role in securing high-value business across Europe? This is an exciting opportunity to join a global technology business at the forefront of display, HMI and embedded solutions. Working across multiple international teams, you will take responsibility for supporting existing customers, driving engineering excellence and helping secure new business opportunities throughout the EMEA region. In this customer-facing leadership position, you will act as the primary engineering contact for the region, supporting both standard and custom projects. You will work closely with sales teams, customers and internal stakeholders to deliver innovative technical solutions, improve customer retention and maximise project success. The ideal candidate will have strong technical expertise across LCD displays, HMI hardware and embedded systems, combined with proven leadership skills and a customer-first approach. This role offers extensive international exposure, the opportunity to build and develop an FAE team, and genuine influence over the future growth of the business. The Role: Lead engineering support for EMEA customers across standard and custom projects Provide pre-sales technical support, demonstrations and solution development Drive customer retention and support product lifecycle management activities Manage engineering projects, forecasting and technical documentation Support the sales function to achieve a high RFQ win rate The Person: Experience with LCD display technologies Strong knowledge of HMI hardware and related technologies Background in embedded systems using x86 and ARM architectures Experience with Linux, Windows and/or Android environments Customer-focused with excellent stakeholder management skills Previous leadership or team management experience desirable Reference number:BBBH280803 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.