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CONTEXTE Consulting est un groupe de conseil en management présent à Luxembourg, Paris, Bruxelles, Amsterdam, Genève, Barcelone, Singapour et Lisbonne. Nos valeurs sont : Famille, Fun et Excellence et font partie intégrante de l’ADN de Taleo. Notre expertise financière permet d’apporter à nos clients les meilleures pratiques, des solutions sur mesure et innovantes. Nous intervenons auprès des banques, des assets managers et des assurances. Contexte de la mission Au sein du département CIB Operations – Client Engagement and Financial Security, l’équipe Financial Security Office agit en tant qu’équipe transversale sur les sujets de transformation opérationnels relatifs à la sécurité financière, et notamment du KYC. La mission principale consiste à intervenir en tant qu’expert sur l’implémentation des politiques KYC pour l’ensemble de CIB. Objectif principal Être l’expert et le référent sur l’implémentation des politiques KYC pour tout CIB. Cela veut dire : comprendre les règles, mesurer leurs impacts, rédiger les procédures claires, et accompagner les équipes dans leur mise en œuvre. Missions principales • Être le point central dans le recueil, l’analyse et l’implémentation des politiques KYC : • Étude d’impact, rédaction et diffusion des guidelines opérationnelles • Conseil et support aux équipes concernées • Cadrer le scope et les objectifs des projets, en intégrant les différents stakeholders et en veillant à la faisabilité technique • Répondre aux demandes d’étude d’impact émises par le management • Coordonner les Régions et s’assurer de la bonne application de la stratégie définie par le Management • Définir les macro-plannings et les livrables associés • Gérer et anticiper les risques ainsi que les aléas liés aux projets

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

IT Support Engineer Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility) £27,000 to £30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in service Excellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits. This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business. In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor hosted services, and help assemble cables and solar panel kits as needed. The ideal candidate will have previous experience in 1st or 2nd line IT support, excellent communication skills, and a proactive approach to problem-solving. Any experience with hardware assembly, basic electronics, or working in a technical product environment would be highly advantageous. You should be comfortable wearing multiple hats in a small team, where flexibility and collaboration are key. This is a fantastic opportunity to join a growing international company where you can expand your technical skills, get involved in a broad range of activities, and play a key role in keeping customers supported and operations running smoothly. If you're looking for a varied technical support role in a friendly, collaborative team backed by a global technology leader, this could be the perfect next step in your career. The Role: * Provide first and second line technical support via phone and email, logging cases in Zendesk * Support pre- and post-sales technical activities, including installations and troubleshooting * Assist customers on-site when required, occasionally travelling with the sales team * Assemble cables, accessory kits, and solar panels when needed * Monitor hosted systems and flag any site faults or data anomalies The Person: * Previous experience in 1st or 2nd line IT support * Strong problem-solving skills and ability to work across hardware and software issues * Confident communicator with a customer-focused approach * Any hands-on hardware assembly or electronics knowledge is a plus

Key Responsibilities: Service Catalog Item Development: Create and design easy-to-use Service Catalog items and workflows that automate business tasks, delivering a seamless and efficient experience for users. Scripting and Customization: Write and maintain server-side scripts (such as Business Rules and Script Includes) and client-side scripts (including Client Scripts and UI Policies) to enhance ServiceNow’s capabilities and meet the unique needs of the business. Custom Application Development: Lead the development of custom applications within ServiceNow, ensuring they align with business requirements while maintaining scalability and ease of maintenance. System Integrations: Utilize integration tools like REST to connect ServiceNow with external systems, ensuring efficient data flow and process automation. Troubleshooting and Optimization: Provide ongoing support for the platform, troubleshoot issues as they arise, and optimize workflows and scripts to improve overall performance and user satisfaction. Team Collaboration: Work closely with cross-functional teams business analysts and administrators to deliver solutions that streamline and improve day-to-day operations. Clear Documentation: Maintain clear and organized documentation for all development work, integrations, and customizations, ensuring that changes are well-documented and easy to track. Support and Maintenance: Ensure the platform remains up-to-date and fully operational, with minimal downtime or disruption to business activities.

Role Overview This pivotal position is focused on overseeing and maintaining the company’s electric vehicle charging network to ensure it operates reliably and efficiently. The role involves monitoring system performance, interpreting operational data, managing maintenance and change activities, and providing continuous support to maintain a 99% uptime target in line with public charging standards. Main Duties & Responsibilities Reporting to the Network Operations Manager , the successful candidate will: Network Oversight: Manage and coordinate fault reports across the charging infrastructure, ensuring effective tracking, prioritisation, and resolution of technical issues. System Performance: Continuously observe site performance metrics, analysing data to detect patterns and take corrective action when performance deviates from targets. Maintenance Coordination: Oversee scheduled and unscheduled maintenance, working closely with service partners to ensure timely and compliant delivery of works. Incident Resolution: Identify, troubleshoot, and resolve network faults, ensuring incidents are logged, investigated, and closed efficiently. Change Implementation: Support the introduction and validation of system or process changes across the charging network. Record Keeping: Maintain detailed documentation for incidents, maintenance activities, and configuration changes within the internal tracking system. Escalation Handling: Escalate complex or unresolved problems to relevant teams or suppliers when necessary. Knowledge Management: Contribute to developing and updating internal documentation to capture recurring technical issues and best-practice resolutions. Project Involvement: Provide operational support for optimisation initiatives, including rollout of new monitoring or asset management tools. Supplier Liaison: Communicate with contractors and third parties to ensure progress on open actions and adherence to agreed service levels. Reporting & Analysis: Generate and interpret regular performance and trend reports (e.g., via Power BI) to identify risks, inefficiencies, or opportunities for improvement. Customer Focus: Champion initiatives aimed at improving customer experience and increasing utilisation of the charging network. Company Growth Support: Contribute positively to the company’s evolving operations and promote a collaborative, forward-thinking culture. Skills & Experience Required Technical Knowledge: Familiarity with network communication standards (such as OCPP or OCPI) is beneficial, along with an understanding of ITIL principles in incident and problem management. Fault Diagnosis: Capable of identifying and resolving fundamental network or hardware issues. Analytical Ability: Strong analytical and organisational skills, with the capacity to interpret data and manage multiple priorities effectively. Communication: Excellent written and verbal communication skills; confident when engaging with technical and non-technical stakeholders. Customer Orientation: Committed to delivering a high standard of service Technical Tools: Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Power BI. Continuous Improvement: Keen to identify and implement process and performance improvements within the operational environment.