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Nous recherchons un Architecte Solutions CRM & Flux pour le compte de notre client, acteur majeur dans le secteur des assurances. Dans un contexte de forte transformation du SI, vous interviendrez en lead ou en soutien auprès des autres architectes du département. Votre rôle sera de participer à des études et projets stratégiques du périmètre CRM & Flux, notamment autour des sujets suivants : Accostage SIC (CRMM) / Vie Échange de documents Optimisation Canal Mail Vos responsabilités couvriront à la fois les volets fonctionnels et techniques . Vos missions principales seront : Définir l’architecture existante et cible. Contribuer à l’animation de la roadmap solution et au pilotage de la solution. Garantir le respect d’un cadre de cohérence au sein du SI. Conseiller les parties prenantes projets sur l’architecture des composants. Proposer des solutions alignées aux besoins métiers tout en tenant compte des contraintes budgétaires. Définir des solutions d’intégration dans un écosystème complexe et existant. Présenter et défendre les solutions en comité de décision. Assurer une veille technologique et contribuer au maintien du référentiel d’architecture.

Director of ERP and CRM MS Dynamics 365 - London Our Client is looking to recruit The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. You must have expert level experience of MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM. Must have over 5 years proven track record of working with MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM and ERP applications. They will be responsible for managing MS Dynamics 365 F&O, MS D365 CRM, all associated independent software package integrated to MS D365 F&O and MS D365 CRM and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead MS Dynamics 365 F&O and MS Dynamics CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of MS Dynamics 365 F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of MS Dynamics D365 CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting MS Dynamics D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of MS Dynamics D365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £100K - £150K or $140K - $210K plus benefits. The position will be based in Trumbull CT USA or Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Senior Microsoft Dynamics D365 CRM Developer Our Client is looking to recruit a Microsoft Dynamics CRM Developer with at least 5 years proven track record of developing within the MS Dynamics CRM suite. Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £75K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

MS Dynamics 365 CRM Project Director Our Client is looking to recruit MS Dynamics 365 CRM expert Project Director with at least 7 to 10 years proven track record. The Client is moving their CRM data from a platform called Wattle to Selinesoft – so any experience of either or both of these CRM’s would be handy but NOT essential. The core skills the Client wants you to bring to the project is MS Dynamics 365 CRM expertise with implementation skills. You will work with 4 key stakeholder departments in the business which are IT, Marketing, Finance and Policy. Your will organise the project plans coupled with the overview and project plan documents relating to the Clients MS Dynamics CRM data. This is a 6 month assignment. The Client would like to see Prince 2, Agile and MS Dynamics certification. Must have a degree. The Client is based in Holborn London. The rate for this assignment will be circa £650 - £850 per day. Please do send your CV to us in Word format.

Director of ERP and CRM MS Dynamics 365 The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range $140K - $210K plus benefits. The position will be based in Trumbull CT USA – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Summary: Emagine is seeking a Dynamics CRM Senior Consultant to provide expertise and support for Rexel Group initiatives, primarily focused on integrating Dynamics CRM solutions for enhanced business efficiency. Location: Paris 17 Duration: 9 months Start: ASAP Telework: Full time for onboarding, then 2 days per week Main Responsibilities: * Support the Shared Service Manager in delivering increased value through Group strategic initiatives. * Assist two Rexel entities in merging their CRM solutions into Dynamics CRM, including validation of options. * Prepare for data migration and support integration of CRM APIs for various use cases. * Define architecture and implement synchronization for contacts and preferences across the organization. Key Requirements: * Minimum 5 years of experience with Microsoft Dynamics 365 CE. * Consulting experience in Project Management. * Knowledge of Dynamics technical integration and APIs. * Excellent communication skills with a service orientation. Nice to Have: * Multicultural awareness, particularly within European contexts. * Proficiency in additional languages. Other Details: Please note that this position is full-time during the onboarding phase and allows for a hybrid work model two days a week thereafter.

Contexte de la Mission Rejoignez un projet de modernisation d'une plateforme de gestion de centres de conférences et de services de réunions. Cette initiative vise à remplacer des applications internes legacy par une solution basée sur Microsoft Dynamics 365, destinée à assister les coordinateurs de conférences, organisateurs de réunions et prestataires de services dans la réservation de salles, la coordination des services et les aspects financiers. Le projet est en développement actif depuis un an, guidé par un blueprint défini et une structure de gouvernance claire. Votre Mission En tant que Consultant.e Business Analyst, vous agirez comme pont entre les parties prenantes métier expertes et les équipes de développement technique, garantissant que la vision produit reste alignée avec les besoins utilisateurs et les objectifs organisationnels. Responsabilités Clés Requirements & Documentation : Collaborer avec les clients internes pour recueillir, analyser et documenter les exigences, les traduire en user stories exploitables, maintenir à jour la documentation système et des processus métier. Catégoriser les exigences avec un focus fort sur l'extraction des besoins les plus précieux. Backlog & Gestion Agile : Prioriser et affiner le backlog, participer et faciliter la planification des sprints et les cérémonies Scrum, soutenir l'équipe de développement à travers les pratiques agiles, incluant les rétrospectives et la suppression d'obstacles. Tests & Démonstrations : Assister dans la planification des tests, soutenir les tests fonctionnels et d'acceptation utilisateur, conduire des démonstrations des nouvelles fonctionnalités pour les parties prenantes. Coordination Inter-équipes : Coordonner avec toutes les équipes de développement pour assurer l'alignement des activités de développement parallèles avec les objectifs produit identifiés (legacy, intégration, dynamics). Modalités Durée : 6+ mois Rythme : Plein-temps Localisation : Sur site Démarrage : ASAP

Dans le cadre d'un projet stratégique, Le groupe recherche une misssion spécialisée Salesforce Sales & Service Cloud pour venir renforcer son dispositif. Ambianace de la misison : implémentation et de setup sur Salesforce, compétences en terme de communication, d'analyse, compréhension et de synthèse de sujets Métiers ou techniques. écrire des procédures, travail sur du mapping de données et à formaliser différents Business Process. - analyse de l'existant entre plusieurs instances Salesforce / Dynamics

Adobe Marketing Cloud CRM System Architect - Portsmouth Within the Enterprise Applications Services, CRM practice in the UK, assisting in Marketing Automation delivery projects, the candidate will be responsible for: Support the successful delivery of Marketing Automation projects, in particular Marketing CRM implementations and integrations in UK region. From a solution design and delivery perspective, working closely with onshore and offshore CRM leads and CoE’s Act as an onshore Marketing Automation SME, for new Marketing automation projects, helping to define the Marketing solution, scope, implementation and integration approach Design and implement Marketing CRM and content management technology solutions Marketing Automation, Social, MRM, Digital Asset Management - using leading Marketing Automation products like IBM Unica EMM Suite, Oracle Eloqua, SFDC ExactTarget, Adobe Marketing Cloud. The Client would ideally prefer a candidate with excellent knowledge of Adobe Marketing Cloud. Works closely with technical and business stakeholders to implement best practices and create and template campaigns Work closely with client Marketing and IT product administrators to optimize solution performance and configurations and assist clients to build internal competency Contribute to the marketing and growth of the Company’s EAS CRM Marketing Automation competency in the UK, This is a 2 month contract assignment initially. Based in Portsmouth. Please send your CV to us in Word format.

Métier et Fonction : Data Management, Data Analyst Spécialités technologiques : Business Intelligence, CRM Type de facturation : Assistance Technique (facturation au taux journalier) Compétences techniques : Technologies et outils : Power BI (3 ans), SQL Soft skills : Force de proposition, Autonomie Secteur d'activité : Industrie médicale Description et livrables de la prestation : Objectifs de la mission : Observer et analyser les données disponibles dans le CRM. Identifier les informations pertinentes pour le business, en collaboration avec l’AMOA : types de données, indicateurs exploitables, croisements possibles, limites. Se poser la question : Quelles données avons-nous réellement à disposition ? Finalité : Construire des tableaux de bord sous Power BI pour : Aider le business à prendre des décisions éclairées. Mettre en lumière des points de blocage ou d’inefficacité. Proposer des améliorations concrètes des processus métier, comme la gestion des ruptures de médicaments.

CONTEXTE Experience : 5 ans et plus Métiers Fonctions : Data Management, Data Analyst Spécialités technologiques : CRM, Business Intelligence Description et livrables de la prestation Objectif de la mission : - Observer et analyser les données disponibles dans le CRM. - Identifier, à l’aide des indications fonctionnelles fournies par l’AMOA, les informations pertinentes pour le business : types de données disponibles, indicateurs exploitables, possibilités de croisements, limites éventuelles, etc. - Se poser la question clé : quelles données avons-nous réellement à disposition ? Finalité : - Construire des tableaux de bord sous Power BI afin de : - Aider le business à prendre des décisions éclairées. - Mettre en évidence des points de blocage ou d’inefficacité. - Proposer des améliorations concrètes des processus métiers (par exemple : gestion des ruptures de médicaments). Expertise souhaitée À l’aise avec Dataiku et PowerBI (utilisation courante, expertise avancée non requise) Maturité métier : excellente expérience en analyse de données CRM Compétences relationnelles : très bon relationnel, collaboratif avec les métiers et la MOA Force de proposition et grande autonomie Expérience concrète dans des missions d'exploration approfondie de données, prédominance CRM Maîtrise du requêtage SQL ; capacité à croiser des données complexes Sens du service : compréhension des enjeux métiers et restitution adaptée

Contexte Dans le cadre d’un projet stratégique autour d’une plateforme de gestion client (CDP – Customer Data Platform), la DSI recherche un profil technico-fonctionnel capable de piloter la conception, l’intégration et l’implémentation de solutions CRM et Marketing (Activation, Communication multicanal, Segmentation, C360). Missions principales Participer à la conception technico-fonctionnelle et à l’intégration de la plateforme CDP. Recueillir et formaliser les besoins métiers. Rédiger les spécifications techniques et fonctionnelles, ainsi que les mappings d’interfaces. Définir l’architecture technique en lien avec les équipes DSI. Animer des ateliers de travail et produire les diagrammes de flux. Piloter et coordonner les tests unitaires et d’intégration (SIT), supporter les UAT. Gérer le backlog, suivre les alertes et risques, proposer des plans d’action. Contribuer au plan de cutover et assurer le support post go-live. Assurer le transfert de compétences aux équipes support IT (L1 à L3). Piloter en autonomie de petits projets et collaborer avec des Chefs de Projet IT sur des programmes plus larges.

🌟 Quel sera ton poste ? 🌟 📍 Lieu : Nantes ou Rennes 🏠 Télétravail : 2 jours par semaine Au sein d’une équipe dynamique d’une cinquantaine de personnes spécialisée dans l’intégration de l’écosystème Microsoft Dynamics (ERP & CRM), en tant que Consultant fonctionnel Dynamics 365 CRM (Customer Engagement) , ton quotidien ressemblera à ça : Participer activement à l’implémentation, l’évolution et l’intégration des solutions Dynamics 365 CRM chez nos clients (modules Sales, Customer Service, Marketing, Field Service…). Animer des ateliers de cadrage fonctionnel avec les métiers pour recueillir et challenger leurs besoins. Traduire ces besoins en paramétrages, user stories ou spécifications fonctionnelles. Contribuer aux phases de tests et de recette, assurer la qualité des livrables et la bonne adoption de la solution. Collaborer étroitement avec les développeurs et intégrateurs techniques afin de garantir la cohérence et la robustesse des solutions déployées. Participer aux activités de support, de TMA et accompagner les utilisateurs dans leur montée en compétences. Capitaliser sur les retours d’expérience et contribuer à la dynamique de veille autour de l’écosystème Microsoft (Power Platform, Azure, outils d’intégration…).

Notre client est un groupe international innovant, engagé dans la transformation digitale et l'optimisation des données. Dans le cadre de son développement, nous recrutons un Lead Développeur CRM Microsoft Dynamics afin de renforcer l'équipe IT CRM et d'accompagner la stratégie de digitalisation. Les missions du poste : Stratégie - Contribuer à la définition de la stratégie autour du CRM Microsoft Dynamics au service du développement des ventes et du marketing B2B/B2C. - Proposer et mettre en oeuvre des solutions innovantes favorisant l'adoption rapide par les utilisateurs. Expertise - Participer à la définition du périmètre des « release » en collaboration avec le management et les directions métiers. - Valider la modélisation technique à mettre en oeuvre et assurer les réalisations fonctionnelles et techniques. - Réaliser une partie des développements selon la complexité et le plan de charge défini. Leadership & projets - Garantir la mise en oeuvre et l'évolution des solutions CRM dans le respect des standards du Groupe. - Accompagner le changement auprès des utilisateurs. - Coordonner les projets avec les différentes Business Units en assurant leur conformité avec la stratégie du Groupe. - Coanimer les Design Authority avec la direction métier.

Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Develop and deliver targeted data selections for our marketing, research, financial adviser, web-ops and ad-hoc service communications. Ensure that audience selections, personalisation and planned tests are accurate, measurable and well documented, using robust statistical experimentation and targeting methodologies. Keep customer data secure by implementing our obligations under GDPR and following data protection guidance. Test and broadcast customer and adviser outputs (ensuring the right data is applied to the right communication), and provide high-level analysis of channel engagement and response. Provide data and insight to plan for future customer engagement, investigate