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What is this role? This is a data‑driven role within the Data and CRM team , where you’ll use analysis and insight to support marketing, research and customer understanding. You’ll work closely with internal stakeholders, helping them make better decisions through clear, compelling data, while also supporting the team as we transition from a legacy system to a new Knowledge & Insight data warehouse . Why this role matters Data plays a central role in how NS&I understands customers and improves services. In this role, you’ll: Turn complex data into meaningful insight Support evidence‑based decision‑making Help shape how data is used across the organisation Influence stakeholders using insight, not just reports What you’ll be doing You’ll be involved in: Analysing and reporting on multi‑platform customer journeys Delivering accurate data for campaigns, dashboards and reporting Working across multiple data projects at pace Transforming data into insights for technical and non‑technical audiences Supporting the move to a new enterprise data warehouse Sharing knowledge and helping the team grow and evolve

What is this opportunity? This is a paid Cyber Security apprenticeship in government, designed to help you start or grow a career in cyber while learning on the job. You’ll join the Government Cyber Profession , working alongside experienced cyber specialists who protect critical systems and services used by millions of people every day. Why cyber security in government? In government cyber roles, you’ll help: Protect vital public services and national systems Safeguard sensitive data Reduce cyber risks across the public sector You won’t just learn cyber security, you’ll make a real difference . What you’ll learn & do As a Cyber Security Technologist apprentice , you’ll learn core cyber skills, including: Understanding cyber threats and attack techniques Applying cyber security best practices Basics of networking, security and cryptography Analysing risks and vulnerabilities Supporting cyber risk assessments and incident response Designing security solutions and controls Researching threats using recognised intelligence sources Communicating findings clearly through reports and presentations This role is about learning, building confidence and growing capability .

HMRC’s Risk and Intelligence Service (RIS) uses advanced analytics to protect public funds and help ensure the right tax is paid . If you enjoy solving complex problems, leading analytical work, and translating insight into action, this role is for you. Why this role matters Your work will directly support decisions that: strengthen compliance and reduce fraud protect essential public services improve how severe and complex risks are managed You’ll be part of the Government Digital and Data community, and a forward‑thinking analytical environment where your work has real‑world impact. What you’ll work on RIS includes specialist teams such as: Compliance Operational Insight & Risking (COIR) – building risk profiles and analytical products Preventative Risking – disrupting fraud before it enters the system Offshore – offshore intelligence and risk identification Data & Risking Service – automated data services and bespoke analysis Large Business Data Analytics – identifying tax risks across large businesses Data Analytics Team (DAT) – analysis and insight across populations to support decision‑making What you’ll be doing As a Senior Data Analyst , you’ll: Lead analytical projects end‑to‑end (from defining the problem to delivering insight) Choose and assure the right analytical methods (statistics, modelling and coding approaches) Build reproducible, scalable analytical products (workflows, dashboards, models) Quality assure analysis and provide constructive feedback Embed good practice in data governance, documentation, testing and ethical use Present complex findings clearly to technical and non‑technical stakeholders Build strong relationships to shape the right questions and deliver meaningful impact Support and develop colleagues, strengthening analytical capability across the team

Job summary The central responsibility of this role is to deliver effective and reliable testing across DVSA digital services, supporting the delivery of high-quality, user-focused outcomes within Agile teams. Working within a delivery-focused Agile environment, and in collaboration with multidisciplinary teams, you will contribute to the design and implementation of testing processes for a range of DVSA digital services. You will be responsible for delivering structured, cost-effective test activities to support the successful delivery of major initiatives. You will apply established testing methodologies, primarily testing techniques, to ensure services meet defined business needs and operate in accordance with government and industry quality standards. You will work closely with development teams to identify and capture test cases, support test environment readiness, and design and execute test plans across DVSA digital projects and products. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Job description Your responsibilities will include, but aren’t limited to: Contribute to test planning, estimation and traceability activities within Agile sprint teams, using appropriate tools to ensure effective and efficient test execution. Collaborate with developers, product owners and wider scrum teams to develop a strong understanding of requirements, risks and testing objectives. Design and implement structured test processes, including the creation and execution of test plans, test conditions and test scenarios that meet business requirements, user needs and quality standards. Support testing by leveraging testing tools to execute test scenarios, review results, and gain insights, collaborating with colleagues responsible for building the frameworks Execute functional, integration, system and revalidation testing activities, ensuring testing remains relevant to business needs and product risk. Proactively prevent defects by working closely with development teams to build a shared understanding of requirements and acceptance criteria. Troubleshoot issues to support root cause identification and resolution, documenting, tracking and escalating defects as appropriate. Work effectively within fast-paced digital delivery environments, maintaining focus on quality, risk and user outcomes.

Job summary Working as part of a small team of skilled IT Service Managers who manage on a day-to-day basis IT operational and IT Controls requirements. IT Service Managers work together providing cover for each other across the IT capability areas. As an IT Service Delivery Manager, you will help to manage various IT processes, ensuring projects transition into BAU smoothly, Continual Service Improvements are tracked and delivered, whilst also being a champion for ITIL process adoption across the business. The IT Service Delivery Manager will be responsible for supporting projects to deliver into BAU operations smoothly and Continual Service Improvement to benefit the way in which DBS ITSM operates to better support the business objectives. They will collate documentation, performance measures, and present information on current processes and performance. The role holder will work with key stakeholders and suppliers to monitor the effectiveness of improvements when introduced. The vacancy falls within the IT Controls workspace. We are seeking a professional with proven experience in an IT Service Management role, with responsibility for service transition and/or service improvement. The ideal candidate will possess strong stakeholder management skills, with the ability to work collaboratively across technical and non‑technical teams and possess a proactive and improvement‑focused mindset. Experience in implementing ITIL across Service Transition would be advantageous. The job holder will report directly to an IT Senior Service Manager in the Technology and Innovation Directorate. Job description The Job Holder will be required to work on end-to-end processes which cross the boundaries between ITSM and other DBS Operational and Digital teams, so providing a key component of the 'glue' bonding IT services together. Examples of operational tasks the role holder may undertake: Service Transition - Ensure service readiness prior to go‑live, including acceptance into service, handover to operations, and validation of support models. Continual Service Improvement – Establish and own a structured CSI approach, identifying improvement opportunities across services, processes, and supplier performance. Supplier Performance - Performance assurance and governance across the supplier landscape, ensuring suppliers contribute positively to service quality and operational stability. Liaising and building relationships with internal colleagues, suppliers and stakeholders. Creating and reviewing process documentation. Reviewing, contributing and applying governance for Service Design Documentation. Supporting production of Monthly Service Reporting and analysis of data. Undertake Service Level Agreement Analysis following Service Level Management practices. Governing and assuring to ensure suppliers are meeting their contractual deliverable and obligations. Organise and chair both internal and external meetings. Assisting and ensuring the governance for project delivery.

Job summary As a Senior Business Analyst, you will lead a team of BAs across the product delivery lifecycle to bring together stakeholder needs and technical capabilities to define solutions that deliver value, often working across large complex products or several products. You will be experienced as a BA in a wide variety of business analysis tools and techniques in an Agile environment and can advise your team on the appropriate use of each method depending on the stakeholders/scenario. You will be given the opportunity to continue to grow your management capabilities through managing a team of BAs, including line management responsibilities, as well as managing relationships with senior stakeholders as you progress to becoming a leading figure within the BA community. You will be expected to represent the profession externally, both within the DWP & the wider government and to the BA community. We have vacancies in several areas within DWP Digital including: DWP Analytics - an enterprise level capability supporting Fraud and Error reduction and real time decision making by integrating directly into citizen and agent facing services. Health and Disability Delivery Team and the Functional Assessment Service - responsible for the management of several IT assets supporting DWP’s most vulnerable customers. Working Age Services - Digital Working Age Services in DWP delivers Universal Credit, Employment and Support Allowance and Jobseekers Allowance to over 6 million customers. It delivers financial support to some of most vulnerable people is society and delivers a range of products that help towards finding sustainable employment. Benefit Supporting Services in DWP supports the majority of core Benefit Payment Systems and Supporting & Enabling Services that pay £150 Billion to over 15 million customers each year. Digital & Transformation Group’s Corporate Centre Services (CCS) works in partnership across DWP to shape the next generation of the Department’s corporate digital ecosystem - a modern, integrated and user centred environment that enables One DWP. The AI Innovation & Improvement team applies advanced product thinking and AI driven innovation to design intelligent services, integrated platforms and data enabled tools that support more than 90,000 colleagues across HR, Finance, Commercial, Estates, Security and Policy. Communication, Collaboration and Network Services - work in collaboration with a range of internal and external partners, stakeholders and customers to ensure the operational stability, availability and quality of DWP Networks and ensuring that a robust and resilient infrastructure is maintained. Job description As a Senior BA working within Digital these are some of the things you will be doing: Operate as a BA either on large, complex products or services, or across several products or services simultaneously Manage and communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned. Lead and oversee the refinement and elaboration of backlog items across teams to ensure delivery readiness and enable solution design, development and testing. Provide guidance and quality assurance on acceptance criteria and test scenarios, mentoring BAs to uphold best practice. Identify potential business process improvements, considering wider impacts, risks, issues and benefits, and identify the changes needed to implement those improvements. Provide advice and guidance on process improvement approaches and analysis techniques. Lead workshops, interviews and other investigation techniques to effectively understand business problems, business needs and user needs within large complex products or services.

Job summary Migration and Borders Digital is part of the Home Office Digital Directorate in the Home Office. M&B Digital is a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Customer Services, Immigration Enforcement and Border Force. We jointly design services, build, run and sustain them to enable some of the government’s most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity. Our environment is fast-paced and often complex, and leadership roles combine intellectual challenge with an opportunity to work with highly innovative teams across the department, wider government, and industry. In supporting a great breadth of services, a diverse range of stakeholders, cutting edge solutions and an exciting future agenda you will have the opportunity to positively influence issues that directly affect millions of people’s lives. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Recruitment Event We are hosting a Business Analysis online recruitment event on Tuesday 21st April 2026 from 13:00 to 13:30, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest here: . Job description As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements. You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation. You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions. Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain. You’ll also help shape future business models and contribute to business architecture strategy. As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development. Person specification Main Responsibilities Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format. Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team. Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions. Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested. Modelling processes/procedures using established techniques with understanding of their purpose and importance. Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills. Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives. Job summary As Lead Business Analyst, you’ll play a key role in this multi‑disciplinary team, shaping our early project lifecycle and benefits approach. The team identifies new opportunities, defines and delivers benefits across the project lifecycle and establishing a long‑term, sustainable automation and AI function for the department. You’ll develop tools and processes to support feasibility assessments, manage and track financial benefits throughout delivery, and ensure benefits are realised once solutions go live. You’ll also help build wider understanding of benefits management and create resources that support business leads outside technology when assessing changes to ways of working. A self‑starter, you’ll be confident managing a diverse range of stakeholders and leading the triage and benefits journey end to end. Main Responsibilities Developing a specialist area and delivering coaching and mentoring to staff within this area to develop their Business Analysis and professional skillset, confidence and strategic thinking. Overseeing the work of other business analysts to ensure work is focused on the right solution to deliver business value. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Planning and leading significant areas of Business Analysis delivery, leading the challenge and driving through to conclusions. Defining, planning and leading Business Analysis delivery on significant assignments. This will include providing recommendation and rationale to programme/project leads to critically shape project scope and to the Principal Business Analyst to accurately and dynamically inform resource planning across the Profession. Advising the business around which metrics to put in place to ensure the product is adding business value and to identify service improvement opportunities. Modelling complex processes/procedures using established techniques with understanding of their purpose and importance. Working with the Head of Role to develop and embed clear and consistent Business Analysis standards, guidance and templates across the Profession.

As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements. You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation. You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions. Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain. You’ll also help shape future business models and contribute to business architecture strategy. As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development. Main Responsibilities Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format. Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team. Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions. Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested. Modelling processes/procedures using established techniques with understanding of their purpose and importance. Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

IT Support Officer – Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company’s IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintaining logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and Organisational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

***SC - SECURITY CLEARED*** Senior Business Analyst 6 Month contract initially Based: Hybrid, 1 day p/w onsite in London £500- £550 p/d via Umbrella We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Senior Business Analyst on a long term program of work. Key Responsibilities: Agile experience, proactive self-starter with the ability to work independently in multi-supplier product teams are key requirements Overseeing the entire requirements process, including scoping, elicitation, documentation, and sign-off. Any experience of SalesForce or Product Management, would be ideal This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: *2nd Line Security Analyst / EUC Security Analyst position *Incident response, containment, and remediation across endpoint environments *Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed *Hybrid working - 2-3 days a week onsite The Person: *Experience within a similar security, EUC, or 2nd line support position *Good understanding of endpoint security, remediation, and Microsoft environments *Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory *Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

At CGI, we turn complex business challenges into tangible, value-driven outcomes. As a Senior Business Analyst / Product Owner, you will play a pivotal role in shaping product strategies that deliver measurable impact for our clients, driving innovation and transformation across the private sector. Working at the heart of delivery, you will translate strategic vision into actionable outcomes, guiding teams and stakeholders towards shared success. We empower you to take ownership, think creatively, and collaborate within a supportive environment where your expertise directly influences high-value solutions and long-term client success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position which is based out of our Scotland offices, Glasgow, Edinburgh or Aberdeen.

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM-Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS – administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.