Find your next tech and IT Job or contract Analysis in Wales

At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers. . The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government, MOD and CNI through to companies that are easily recognisable as household names. The SOC is a 24x7x365 operation therefore the SOC Analyst Team works shifts on a 2 Days, 2 Nights 4 Rest Days. This is a Hybrid Working position where the dayshift is operated from a CGI office. Therefore it is expected that two days per week will be spent in an office with colleagues. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality

Our ITSM Practice Analyst roles work within a small, multi-skilled team that operates a wide range of ITSM practices / functions across a particular area (‘tower’) of DVLA’s services – namely Drivers, Vehicles or Core. This team manages the ITSM practice activities of all ITS (DVLA’s IT department) service and support functions relevant to the tower, defining and ensuring performance against OLAs for these activities, underpinning wider IT Service Management’s ability to deliver services in accordance with agreed SLAs and experience factors aligned to business and customer needs. Required to possess a good level of industry best practice knowledge / experience in ITSM practices / functions, the ITSM Practice Analyst is responsible for performing many of the process tasks and activities which underpin the overall operation of the practices for the service tower. In doing so, they engage with a vast range of product-based DevOps engineering squads and Agile delivery teams, as well as other Service Management and Business stakeholders, making this role a fantastic opportunity to interact with colleagues across the entire IT eco-system. Your responsibilities will include but will not be limited to: IT Service Management Framework and Practices: Applying your knowledge / experience of industry best practice, being responsible for performing underpinning process tasks and activities involved in the day-to-day operation of all the below ITSM practices and functions for the services within your team’s tower, in line with the documented processes, activities and success factors for each practice: Incident Management Problem Management Change Enablement Service Transition Service Configuration Management Service Continuity Management Capacity and Performance Management Monitoring and Event Management Continual Improvement Management of SSL/TLS Certificates Technical understanding: Show sufficient awareness of core technical concepts to be able to facilitate and contribute to conversations with technical teams, using high-level technical information to undertake ITSM practice activities effectively. Service focus: Possess awareness of the holistic ITSM / service context when conducting practice work to avoid a narrow or siloed task view, seeking guidance where necessary. Continual service improvement (CSI) and business analysis: Show an awareness of developing process efficiency and common ways in which processes are optimised, supporting continual improvement activities of the practices. Ownership and initiative: Take ownership and adopt a pro-active mindset in your approach to all practice work, ensuring that the underpinning process tasks and activities are ultimately adding value. Engage with stakeholders for these underpinning tasks and activities pro-actively and directly. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Would you like to find out more about the role, the digital team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on 22nd April at 11:30am. Please click to book on.